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WARRANTY
Carefully inspect the contents of the package for missing or damaged components. If any parts
are missing or damaged, do not return the product to the place of purchase; instead, contact the
Gazebo Penguin Customer Experience Department
Montreal: (514) 276-5643
Elsewhere in Canada and the United States: 1-800-737-7174
info@gazebopenguin.com
This product has been designed and manufactured to meet the highest standards of quality and
durability. Subject to the "Warranty Conditions" and "Warranty Limitations" sections below, it is
warranted against defects in material or workmanship for:
- 1 YEAR ON MANUFACTURING DEFECTS
In the event that the product is damaged or the warranty period has expired, please contact the
Penguin Gazebo Customer Experience Department for a complete list of replacement parts and
prices.
WARRANTY LIMITATIONS AND EXCLUSIONS
1. This product is not warranted against damage caused by wind, falling objects, fire, animals,
vegetation, vandalism and extreme weather conditions.
2. Collapses of shelters caused by snow, ice and wind accumulation
3. The roof must be kept free of snow and ice accumulation at all times.
4.
Any damage that may be caused by snow and ice accumulation is not covered by the
warranty. Snow and ice must be removed from the roof, from right to left, in five feet (5)
sections at a time.
5. Removal of snow and ice from the product from the inside may damage the product and
may cause serious injury to the person(s) involved in the removal.
6.
It is strongly recommended that the product not be placed adjacent to buildings or trees as
snow or ice may slide off the roof. In the event that the product is placed adjacent to a building
or tree, additional precautions must be taken to ensure that there is no accumulation of snow or
ice that could cause excessive weight to the product.
7. The product is warranted only if installed in accordance with Gazebo Penguin's written
instructions included with the product.
8. Leaks due to heavy rainfall may occur. Please refer to the instruction manual for window
positions and information on how to drain water.
9. The product is not guaranteed if it has been anchored improperly.
10. We reserve the right to replace or repair any defective product or part at our sole discretion.
11. No modifications or additions to the product are permitted. This will void your warranty.
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