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Solving Image or Sound Problems
Check the solutions in these sections if you have any problems with projected
images or sound.
g g Related Links
• "Solutions When No Image Appears"
• "Solutions When "No Signal" Message Appears"
• "Solutions When "Not Supported" Message Appears"
• "Solutions When Only a Partial Image Appears"
• "Solutions When the Image is not Rectangular"
• "Solutions When the Image Contains Noise or Static"
Solutions When No Image Appears
If no image appears, try the following solutions:
• Press the [A/V Mute] button on the remote control to see if the image was
temporarily turned off.
• Make sure all necessary cables are securely connected and the power is on
for the projector and connected video sources.
• Press the projector's power button to wake it from standby or sleep mode.
Also, check if the connected computer is in sleep mode or displaying a
blank screen saver.
• If the projector does not respond when you press the control panel buttons,
the buttons may be locked for security. Unlock the buttons in the Control
Panel Lock setting or use the remote control to turn on the projector.
Settings > Lock Setting > Control Panel Lock
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• If the projector does not respond when you press any buttons on the
projector, an internal error may have occurred in the projector. Contact
Epson for help.
• Adjust the Brightness setting in the projector's Image menu.
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• Adjust the brightness of your projector's light source.
Settings > Brightness Settings
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• Make sure Messages is set to On in the projector's Extended menu.
Extended > Display > Messages
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• The projector may not be able to project copyrighted videos that you play
back on a computer. For more details, see the manual supplied with the
computer.
• For images projected with Windows Media Center, reduce the screen size
from full screen mode.
• For images projected from applications using Windows DirectX, turn off
DirectX functions.
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Solutions When "No Signal" Message Appears
If the "No Signal" message appears, try the following solutions:
• Press the [Search] (remote control) or [Source Search] (control panel)
button on the control panel or remote control until you see the image from
the source you want.
• Turn on the connected computer or video source, and press play to begin
your presentation, if necessary.
• Check that all cables required for projection are securely connected.
• If you are projecting from a laptop computer, make sure it is set up to
display on an external monitor.
• If necessary, turn off the projector and the connected computer or video
source, and then turn them back on.
• If you are projecting from an HDMI source, replace the HDMI cable with
the shorter one.
g g Related Links
• "Displaying From a Windows Laptop"
• "Displaying From a Mac Laptop"
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