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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. To save time, you can make
a note of the number of your appliance and the telephone
number of the after-sales service in the space below, should it
be required.
E no.
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting in the oven and when cooking on the hob, and how to
dispose of your appliance properly.
Saving energy with your oven
Only preheat the oven if this is specified in the recipe or in
■
the operating instruction tables.
Use dark, black lacquered or enamelled baking tins. They
■
absorb the heat particularly well.
Open the oven door as infrequently as possible while
■
cooking, baking or roasting.
It is best to bake more than one cake, one after the other.
■
The oven is still warm. This reduces the baking time for the
second cake. You can also place two loaf tins next to each
other.
For longer cooking times, you can switch the oven off
■
10 minutes before the end of the cooking time and use the
residual heat to finish cooking.
FD no.
O
After-sales service
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0844 8928979
GB
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
01450 2655
IE
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Saving energy with the hob
Use pots and pans with thick, even bases. Uneven bases
■
increase energy consumption.
The diameter of pan bases should be the same size as the
■
hotplate. In particular, small saucepans on the hotplate cause
energy losses. Note that cookware manufacturers often
indicate the upper diameter of the saucepan. This is usually
bigger than the diameter of the base of the pan.
Use a small saucepan for small quantities. A larger, less full
■
saucepan requires a lot of energy.
Always place suitable lids on saucepans. When cooking
■
without a lid, four times the energy is required.
Cook with only a little water. This will save energy. Vitamins
■
and minerals in vegetables are preserved.
Switch to a lower heat setting in good time.
■
Use the residual heat. For longer cooking times, you can
■
switch the hotplate off 5-10 minutes before the end of the
cooking time.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
This appliance complies with European Directive
2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE). The directive gives a framework for
the collection and recycling of old appliances, which is
valid across the EU.
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