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Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Canada)
STEP 2: Contact the
Mazda Regional Office
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
10-12).
10-10
STEP 3: Contact the
Mazda Customer
Relations Department
If still not substantially satisfied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:
1. Your name, address and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number
(VIN). Refer to the Vehicle
Identification Number on page
10-57 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or
cause of dissatisfaction
The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.
Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.
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