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Satisfaction Review
Process
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
effectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Canada)
STEP 1: Contact the
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
Mazda Dealer
10-9
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