Alienware 17 R4 Service Manual
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Alienware 17 R4 Service Manual

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Alienware 17 R4
Service Manual
Computer Model: Alienware 17 R4
Regulatory Model: P31E
Regulatory Type: P31E001

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Summary of Contents for Alienware 17 R4

  • Page 1 All manuals and user guides at all-guides.com Alienware 17 R4 Service Manual Computer Model: Alienware 17 R4 Regulatory Model: P31E Regulatory Type: P31E001...
  • Page 2 All manuals and user guides at all-guides.com Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    All manuals and user guides at all-guides.com Contents Before working inside your computer......11 ................11 Before you begin ................11 Safety instructions ................12 Recommended tools ..................13 Screw list After working inside your computer......15 Removing the base cover..........16 ..................16 Procedure Replacing the base cover..........19 ..................19 Procedure Removing the hard drive..........20...
  • Page 4 All manuals and user guides at all-guides.com Replacing the wireless card........26 ..................26 Procedure ................27 Post-requisites Removing the solid-state drive........28 ...................28 Prerequisites ..................28 Procedure Replacing the solid-state drive........30 ..................30 Procedure ................31 Post-requisites Removing the memory modules........32 ...................32 Prerequisites ..................
  • Page 5 All manuals and user guides at all-guides.com Replacing the computer base........43 ..................43 Procedure ................43 Post-requisites Removing the coin-cell battery........44 .................. 44 Prerequisites ..................44 Procedure Replacing the coin-cell battery........46 ..................46 Procedure ................46 Post-requisites Removing the speakers..........47 ...................47 Prerequisites ..................
  • Page 6 All manuals and user guides at all-guides.com Replacing the subwoofer..........56 ..................56 Procedure ................56 Post-requisites Removing the system-board assembly.......57 ...................57 Prerequisites ..................57 Procedure Replacing the system board........63 ..................63 Procedure ................64 Post-requisites Removing the heat-sink assembly......65 ..................
  • Page 7 All manuals and user guides at all-guides.com Replacing the power-button board......75 ..................75 Procedure ................75 Post-requisites Removing the display assembly........76 ...................76 Prerequisites ..................76 Procedure Replacing the display assembly........78 ..................78 Procedure ................78 Post-requisites Removing the battery..........79 ...................79 Prerequisites ..................
  • Page 8 All manuals and user guides at all-guides.com Replacing the keyboard..........89 ..................89 Procedure ................89 Post-requisites Removing the palm rest..........90 .................. 90 Prerequisites ..................91 Procedure Replacing the palm rest..........92 ..................92 Procedure ................92 Post-requisites Removing the display bezel........93 ..................
  • Page 9 All manuals and user guides at all-guides.com Replacing the logo board.......... 103 ..................103 Procedure ................103 Post-requisites Removing the display panel........104 ................104 Prerequisites ..................104 Procedure Replacing the display panel........107 ..................107 Procedure ................107 Post-requisites Removing the camera..........108 .................108 Prerequisites ..................
  • Page 10 ..............122 System Setup Options ............128 Clearing forgotten passwords ..............128 Clearing CMOS settings ................. 129 Flashing the BIOS ..................129 Boot menu ............. 129 Boot menu enhancements Diagnostics..............130 Getting help and contacting Alienware....132 ............... 132 Self-help resources ..............133 Contacting Alienware...

  • Page 11: Before Working Inside Your Computer

    All manuals and user guides at all-guides.com Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer.

  • Page 12: Recommended Tools

    All manuals and user guides at all-guides.com CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean. CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team.

  • Page 13: Screw List

    All manuals and user guides at all-guides.com Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest M2.5x13 assembly Battery Palm-rest M2.5x5 assembly Computer base Palm-rest M2.5x8 assembly Computer base Palm-rest M2.5x5 assembly Display Palm-rest M2.5x5...
  • Page 14 All manuals and user guides at all-guides.com Component Secured to Screw type Quantity Screw image I/O board Palm-rest M2.5x5 assembly Keyboard Palm-rest M2x3 bracket assembly Logo board Display back- M2x3 cover and antenna assembly Power-adapter Palm-rest M2x3 port bracket assembly Power-button Palm-rest M2x3...

  • Page 15: After Working Inside Your Computer

    All manuals and user guides at all-guides.com After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 16: Removing The Base Cover

    All manuals and user guides at all-guides.com Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 17 All manuals and user guides at all-guides.com Using a plastic scribe, gently pry the base cover to release the tabs on the base cover from the slots on the computer base. Lift the base cover off the computer base.
  • Page 18 All manuals and user guides at all-guides.com Disconnect the battery cable from the system board. Press and hold the power button for five seconds to ground the system board.

  • Page 19: Replacing The Base Cover

    All manuals and user guides at all-guides.com Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 20: Removing The Hard Drive

    All manuals and user guides at all-guides.com Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 21 All manuals and user guides at all-guides.com Lift the hard-drive assembly along with its cable off the computer base. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard-drive assembly. Lift the hard-drive bracket off the hard-drive assembly.
  • Page 22 All manuals and user guides at all-guides.com Disconnect the interposer from the hard drive.

  • Page 23: Replacing The Hard Drive

    All manuals and user guides at all-guides.com Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 24: Removing The Wireless Card

    All manuals and user guides at all-guides.com Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 25 All manuals and user guides at all-guides.com Slide the wireless card out of the wireless-card slot.

  • Page 26: Replacing The Wireless Card

    All manuals and user guides at all-guides.com Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 27: Post-Requisites

    All manuals and user guides at all-guides.com Press the other end of the wireless card and replace the screw (M2x3) that secures the wireless-card bracket to the computer base. Post-requisites Replace the base cover.

  • Page 28: Removing The Solid-State Drive

    All manuals and user guides at all-guides.com Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 29 All manuals and user guides at all-guides.com Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 30: Replacing The Solid-State Drive

    All manuals and user guides at all-guides.com Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 31: Post-Requisites

    All manuals and user guides at all-guides.com Replace the screw (M2x3) that secures the solid-state drive to the computer base. Post-requisites Replace the base cover.

  • Page 32: Removing The Memory Modules

    All manuals and user guides at all-guides.com Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 33 All manuals and user guides at all-guides.com Slide and remove the memory module from the memory-module slot.

  • Page 34: Replacing The Memory Modules

    All manuals and user guides at all-guides.com Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 35: Post-Requisites

    All manuals and user guides at all-guides.com Post-requisites Replace the base cover.

  • Page 36: Removing The Rear-I/O Cover

    All manuals and user guides at all-guides.com Removing the rear-I/O cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 37 All manuals and user guides at all-guides.com Slide and remove the rear-I/O cover from the computer base.

  • Page 38: Replacing The Rear-I/O Cover

    All manuals and user guides at all-guides.com Replacing the rear-I/O cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 39: Removing The Computer Base

    All manuals and user guides at all-guides.com Removing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 40 All manuals and user guides at all-guides.com Disconnect the tron-light cable from the system board. Remove the two screws (M2.5x5) that secure the computer base to the palm- rest assembly.
  • Page 41 All manuals and user guides at all-guides.com Remove the 14 screws (M2.5x8) that secure the computer base to the palm- rest assembly. Using a plastic scribe, gently release the tabs on the computer base from the slots on the palm-rest assembly.
  • Page 42 All manuals and user guides at all-guides.com Lift the computer base off the palm-rest assembly.

  • Page 43: Replacing The Computer Base

    All manuals and user guides at all-guides.com Replacing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 44: Removing The Coin-Cell Battery

    All manuals and user guides at all-guides.com Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 45 All manuals and user guides at all-guides.com Gently peel off the coin-cell battery along with its cable off the palm-rest assembly.

  • Page 46: Replacing The Coin-Cell Battery

    All manuals and user guides at all-guides.com Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 47: Removing The Speakers

    All manuals and user guides at all-guides.com Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 48 All manuals and user guides at all-guides.com Lift the speakers along with its cable off the palm-rest assembly.

  • Page 49: Replacing The Speakers

    All manuals and user guides at all-guides.com Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 50: Removing The I/O Board

    All manuals and user guides at all-guides.com Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 51 All manuals and user guides at all-guides.com Turn the I/O board over. Disconnect the subwoofer cable.
  • Page 52 All manuals and user guides at all-guides.com Lift the I/O board off the palm-rest assembly.

  • Page 53: Replacing The I/O Board

    All manuals and user guides at all-guides.com Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 54: Removing The Subwoofer

    All manuals and user guides at all-guides.com Removing the subwoofer WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 55 All manuals and user guides at all-guides.com Lift the subwoofer along with its cable off the palm-rest assembly.

  • Page 56: Replacing The Subwoofer

    All manuals and user guides at all-guides.com Replacing the subwoofer WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 57: Removing The System-Board Assembly

    All manuals and user guides at all-guides.com Removing the system-board assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 58 All manuals and user guides at all-guides.com Disconnect the tobii eye-tracker board cable from the system board. Using the pull-tab, disconnect the power-button board cable from the system board. Disconnect the logo-board cable from the system board. Turn the computer over. Disconnect the coin-cell battery cable from the system board.
  • Page 59 All manuals and user guides at all-guides.com 14 Lift the latch and disconnect the macro-keys cable from the system board. 15 Peel the tape that secures the I/O-board cable to the I/O board. 16 Open the latch and disconnect the I/O-board cable from the I/O board. 17 Open the latch and disconnect the keyboard cable from the system board.
  • Page 60 All manuals and user guides at all-guides.com 18 Open the latch and disconnect the touch-pad cable from the system board. 19 Remove the screw (M2.5x5) that secures the USB Type-C port bracket to the system board and lift the USB Type-C port bracket off the system board. 20 Remove the seven screws (M2.5x5) that secure the system-board assembly to the palm-rest assembly.
  • Page 61 All manuals and user guides at all-guides.com 21 Lift the system-board assembly off the palm-rest assembly. 22 Remove the heat-sink assembly.
  • Page 62 All manuals and user guides at all-guides.com 23 After performing all the above steps, you are left with the system board.

  • Page 63: Replacing The System Board

    All manuals and user guides at all-guides.com Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 64: Post-Requisites

    All manuals and user guides at all-guides.com Insert the keyboard cable, macro-keys backlight cable, and keyboard- backlight cable into their connectors and press down the latches to secure the cables. 10 Connect the macro-keys cable, speaker cable, power-adapter port cable, and coin-cell battery cable to the system board.

  • Page 65: Removing The Heat-Sink Assembly

    All manuals and user guides at all-guides.com Removing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 66 All manuals and user guides at all-guides.com Disconnect the fan cable from the system board. NOTE: For computers shipped with NVIDIA GeForce GTX 1060 graphics controller, remove the fans after disconnecting the fan cables from the system board. Turn the system-board assembly over. Remove the seven screws (M2x3) that secure the heat-sink assembly to the system board.
  • Page 67 All manuals and user guides at all-guides.com Lift the heat-sink assembly off the system board.

  • Page 68: Replacing The Heat-Sink Assembly

    All manuals and user guides at all-guides.com Replacing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 69 All manuals and user guides at all-guides.com Follow the procedure from step 4 to step 7 in “Replacing the hard drive”. Replace the base cover.

  • Page 70: Removing The Power-Adapter Port

    All manuals and user guides at all-guides.com Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 71 All manuals and user guides at all-guides.com Remove the cable from the routing guides on the palm-rest assembly.

  • Page 72: Replacing The Power-Adapter Port

    All manuals and user guides at all-guides.com Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 73: Removing The Power-Button Board

    All manuals and user guides at all-guides.com Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 74 All manuals and user guides at all-guides.com Lift the power-button board along with its cable off the palm-rest assembly.

  • Page 75: Replacing The Power-Button Board

    All manuals and user guides at all-guides.com Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 76: Removing The Display Assembly

    All manuals and user guides at all-guides.com Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 77 All manuals and user guides at all-guides.com Lift the display assembly off the computer base.

  • Page 78: Replacing The Display Assembly

    All manuals and user guides at all-guides.com Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 79: Removing The Battery

    All manuals and user guides at all-guides.com Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 80 All manuals and user guides at all-guides.com Lift the battery off the palm-rest assembly.

  • Page 81: Replacing The Battery

    All manuals and user guides at all-guides.com Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 82: Removing The Touch Pad

    All manuals and user guides at all-guides.com Removing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 83 All manuals and user guides at all-guides.com Lift the touch-pad bracket off the palm-rest assembly.
  • Page 84 All manuals and user guides at all-guides.com Lift the touch pad off the palm-rest assembly.

  • Page 85: Replacing The Touch Pad

    All manuals and user guides at all-guides.com Replacing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 86: Removing The Keyboard

    All manuals and user guides at all-guides.com Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 87 All manuals and user guides at all-guides.com Lift the keyboard bracket off the palm-rest assembly.
  • Page 88 All manuals and user guides at all-guides.com Lift the keyboard at an angle and remove it from the tabs on the palm-rest assembly.

  • Page 89: Replacing The Keyboard

    All manuals and user guides at all-guides.com Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 90: Removing The Palm Rest

    All manuals and user guides at all-guides.com Removing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 91: Procedure

    All manuals and user guides at all-guides.com Procedure After performing all the prerequisites, we are left with the palm rest.

  • Page 92: Replacing The Palm Rest

    All manuals and user guides at all-guides.com Replacing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 93: Removing The Display Bezel

    All manuals and user guides at all-guides.com Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 94 All manuals and user guides at all-guides.com Carefully lift the display bezel and turn it over. Disconnect the tobii eye-tracker board cable from the tobii eye-tracker module.
  • Page 95 All manuals and user guides at all-guides.com Lift the display bezel off the display assembly. Remove the tobii eye-tracker module.

  • Page 96: Replacing The Display Bezel

    All manuals and user guides at all-guides.com Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 97: Removing The Tobii Eye-Tracker Module

    All manuals and user guides at all-guides.com Removing the tobii eye-tracker module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 98 All manuals and user guides at all-guides.com...

  • Page 99: Replacing The Tobii Eye-Tracker Module

    All manuals and user guides at all-guides.com Replacing the tobii eye-tracker module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 100: Removing The Logo Board

    All manuals and user guides at all-guides.com Removing the logo board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 101 All manuals and user guides at all-guides.com Turn the logo board over. Disconnect the tron-light cable from the logo board. Pull the latch that secures the Alienhead cable to the logo board. Disconnect the Alienhead cable from the logo board. Disconnect the logo-board cable from the logo board.
  • Page 102 All manuals and user guides at all-guides.com Lift the logo board off the display back-cover and antenna assembly.

  • Page 103: Replacing The Logo Board

    All manuals and user guides at all-guides.com Replacing the logo board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 104: Removing The Display Panel

    All manuals and user guides at all-guides.com Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 105 All manuals and user guides at all-guides.com Gently lift the display panel and turn it over. Peel the tape that secures the display cable to the display panel. Open the latch and disconnect the display cable from the display panel.
  • Page 106 All manuals and user guides at all-guides.com Lift the display panel off the display back-cover and antenna assembly.

  • Page 107: Replacing The Display Panel

    All manuals and user guides at all-guides.com Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 108: Removing The Camera

    All manuals and user guides at all-guides.com Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 109 All manuals and user guides at all-guides.com Lift the camera module from the display back-cover and antenna assembly.

  • Page 110: Replacing The Camera

    All manuals and user guides at all-guides.com Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 111: Removing The Display Hinges

    All manuals and user guides at all-guides.com Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 112: Procedure

    All manuals and user guides at all-guides.com Procedure Remove the hinge caps and lift them off the hinges. Turn the display assembly over. Remove the display cable from the routing guide on the display back-cover and antenna assembly. Remove the tobii eye-tracker board cable from the routing guide on the display back-cover and antenna assembly.
  • Page 113 All manuals and user guides at all-guides.com Remove the wireless-antenna cables from the routing guide on the display back-cover and antenna assembly. Peel off the tape that secures the display hinge to the display back-cover and antenna assembly. Remove the 12 screws (M2.5x3) that secure the hinges to the display back- cover and antenna assembly.
  • Page 114 All manuals and user guides at all-guides.com Lift the hinges from the display back-cover and antenna assembly.

  • Page 115: Replacing The Display Hinges

    All manuals and user guides at all-guides.com Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 116 All manuals and user guides at all-guides.com Follow the procedure from step 4 to step 7 in “Replacing the hard drive”. 10 Replace the base cover.

  • Page 117: Assembly

    All manuals and user guides at all-guides.com Removing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 118: Procedure

    All manuals and user guides at all-guides.com Procedure Peel off the display cable, logo-board cable, and camera cable from the display back-cover and antenna assembly.
  • Page 119 All manuals and user guides at all-guides.com After performing all the above steps, you are left with the display back-cover and antenna assembly.

  • Page 120: Assembly

    All manuals and user guides at all-guides.com Replacing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 121 All manuals and user guides at all-guides.com 15 Replace the base cover.

  • Page 122: Bios Overview

    All manuals and user guides at all-guides.com BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as the hard disk, video adapter, keyboard, mouse, and printer. Entering the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program.
  • Page 123 All manuals and user guides at all-guides.com Table 3. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/ yyyy format. BIOS Version Displays the BIOS version. Product Name Displays the model number of your computer.
  • Page 124 All manuals and user guides at all-guides.com Main M.2 PCIe SSD-1 Displays the type of primary SSD installed. M.2 PCIe SSD-2 Displays the type of secondary SSD installed. M.2 PCIe SSD-3 Displays the type of third SSD installed. Table 4. System setup options—Advanced menu Advanced Intel(R) SpeedStep Technology Allows you to enable or disable Intel...
  • Page 125 All manuals and user guides at all-guides.com Advanced NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. Default: Enabled USB PowerShare Allows you to charge USB devices when the computer is turned off or in standby mode.
  • Page 126 All manuals and user guides at all-guides.com Advanced Touchpad Backlight Allows you to configure the touchpad backlight option. Battery Health Displays the battery health. Intel Software Guard Extensions Allows you to enable of disable the Intel Software Guard Extensions Default: Disabled BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions...
  • Page 127 All manuals and user guides at all-guides.com Security controls access to the system setup utility. System Password Allows you to set the system password. The system password controls access to the computer at boot. HDD password Allows you to set, change or delete the hard-disk drive password.

  • Page 128: Clearing Forgotten Passwords

    All manuals and user guides at all-guides.com Boot Boot Option #2 Displays the available second boot option. Boot Option #3 Displays the available third boot option. Table 7. System setup options—Exit menu Exit Save Changes and Reset Allows you to exit system setup and save your changes.

  • Page 129: Flashing The Bios

    All manuals and user guides at all-guides.com Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 130: Diagnostics

    All manuals and user guides at all-guides.com Diagnostics Power and battery-status light: Indicates the power and battery-charge status. Solid amber – Computer is running on battery and the battery has less than 10 percent charge. User-defined color (AC mode) – Power adapter is connected and the battery is fully charged.
  • Page 131 All manuals and user guides at all-guides.com Light Pattern Problem description Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white – Camera is in use. • Off – Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

  • Page 132: Getting Help And Contacting Alienware

    All manuals and user guides at all-guides.com Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 9. Alienware products and online self-help resources Information about Alienware products www.alienware.com...

  • Page 133: Contacting Alienware

    All manuals and user guides at all-guides.com Contacting Alienware To contact Alienware for sales, technical support, or customer service issues, see www.alienware.com. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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