Alienware 15 R3 Service Manual
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Alienware 15 R3 Service Manual

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Alienware 15 R3

Service Manual

Computer Model: Alienware 15 R3
Regulatory Model: P69F
Regulatory Type: P69F001

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Summary of Contents for Alienware 15 R3

  • Page 1: Service Manual

    Alienware 15 R3 Service Manual Computer Model: Alienware 15 R3 Regulatory Model: P69F Regulatory Type: P69F001...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......11 ................11 Before you begin ................11 Safety instructions ................12 Recommended tools ..................13 Screw list After working inside your computer......15 Removing the base cover..........16 ..................16 Procedure Replacing the base cover..........19 ..................19 Procedure Removing the wireless card........20 ..................
  • Page 4 Replacing the hard drive..........27 ..................27 Procedure ................27 Post-requisites Removing the solid-state drive........28 ...................28 Prerequisites ..................28 Procedure Replacing the solid-state drive........30 ..................30 Procedure ................31 Post-requisites Removing the memory modules........32 ...................32 Prerequisites ..................32 Procedure Replacing the memory modules........
  • Page 5 Replacing the computer base........43 ..................43 Procedure ................43 Post-requisites Removing the coin-cell battery........44 .................. 44 Prerequisites ..................44 Procedure Replacing the coin-cell battery........46 ..................46 Procedure ................46 Post-requisites Removing the battery..........47 ...................47 Prerequisites ..................47 Procedure Replacing the battery..........49 ..................49 Procedure ................
  • Page 6 Replacing the keyboard..........57 ..................57 Procedure ................57 Post-requisites Removing the I/O board..........58 .................. 58 Prerequisites ..................58 Procedure Replacing the I/O board..........60 ..................60 Procedure ................60 Post-requisites Removing the speakers..........61 ................... 61 Prerequisites ..................61 Procedure Replacing the speakers..........63 ..................
  • Page 7 Replacing the heat-sink assembly......74 ..................74 Procedure ................74 Post-requisites Removing the power-adapter port......76 ...................76 Prerequisites ..................76 Procedure Replacing the power-adapter port......78 ..................78 Procedure ................78 Post-requisites Removing the power-button board......79 ...................79 Prerequisites ..................79 Procedure Replacing the power-button board......81 ..................81 Procedure ................
  • Page 8 Replacing the display assembly........87 ..................87 Procedure ................87 Post-requisites Removing the display bezel........88 ...................88 Prerequisites ..................88 Procedure Replacing the display bezel.........91 ..................91 Procedure ................91 Post-requisites Removing the display panel........92 .................. 92 Prerequisites ..................92 Procedure Replacing the display panel........
  • Page 9 Replacing the display hinges........103 ..................103 Procedure ................103 Post-requisites Removing the display back-cover and antenna assembly..............104 ................104 Prerequisites ..................105 Procedure Replacing the display back-cover and antenna assembly..............106 ..................106 Procedure ................106 Post-requisites Removing the camera..........107 .................107 Prerequisites ..................
  • Page 10 Diagnostics..............118 Getting help and contacting Alienware....120 ............... 120 Self-help resources ..............120 Contacting Alienware...

  • Page 11: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. Click Start → Power →...

  • Page 12: Recommended Tools

    CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean. CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team.

  • Page 13: Screw List

    Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest M2.5x13 assembly Battery Palm-rest M2.5x5 assembly Solid-state Computer base M2x3 drive Hard-drive Computer base M2.5x8 assembly Hard-drive Hard-drive M3x3 bracket assembly Heat-sink System board M2x3 assembly Rear-I/O cover Palm-rest...
  • Page 14 Component Secured to Screw type Quantity Screw image I/O board Palm-rest M2.5x5 assembly Touch-pad Palm-rest M2x3 bracket assembly Display Palm-rest M2.5x5 assembly assembly Display panel Display back- M2x3 cover Power-adapter Palm-rest M2x3 port bracket assembly Power-button Palm-rest M2x3 board assembly System-board Palm-rest M2.5x5...

  • Page 15: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 16: Removing The Base Cover

    Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 17 Using a plastic scribe, gently pry to release the tabs on the base cover from the slots on the computer base. Lift the base cover off the computer base.
  • Page 18 Disconnect the battery cable from the system board. Press and hold the power button for five seconds to ground the system board.

  • Page 19: Replacing The Base Cover

    Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 20: Removing The Wireless Card

    Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 21 Lift and slide the wireless card out of the wireless-card slot.

  • Page 22: Replacing The Wireless Card

    Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 23: Post-Requisites

    Press the other end of the wireless card and replace the screw (M2x3) that secures the wireless-card bracket to the computer base. Post-requisites Replace the base cover.

  • Page 24: Removing The Hard Drive

    Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 25 Lift the hard-drive assembly along with its cable off the computer base. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard-drive assembly. Lift the hard-drive bracket off the hard-drive assembly.
  • Page 26 Disconnect the interposer from the hard drive.

  • Page 27: Replacing The Hard Drive

    Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 28: Removing The Solid-State Drive

    Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 29 Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 30: Replacing The Solid-State Drive

    Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 31: Post-Requisites

    Replace the screw (M2x3) that secures the solid-state drive and solid-state drive shield to the computer base. Post-requisites Replace the base cover.

  • Page 32: Removing The Memory Modules

    Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 33 Slide and remove the memory module from the memory-module slot.

  • Page 34: Replacing The Memory Modules

    Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 35: Post-Requisites

    Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Post-requisites Replace the base cover.

  • Page 36: Removing The Rear-I/O Cover

    Removing the rear-I/O cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 37 Slide and remove the rear-I/O cover from the computer base.

  • Page 38: Replacing The Rear-I/O Cover

    Replacing the rear-I/O cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 39: Removing The Computer Base

    Removing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 40 Disconnect the tron-light cable from the system board. Remove the two screws (M2x3) that secure the computer base to the palm- rest assembly.
  • Page 41 Remove the 11 screws (M2.5x8) that secure the computer base to the palm- rest assembly.
  • Page 42 Lift the computer base off the palm-rest assembly.

  • Page 43: Replacing The Computer Base

    Replacing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 44: Removing The Coin-Cell Battery

    Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 45 Gently peel off the coin-cell battery along with its cable off the palm-rest assembly.

  • Page 46: Replacing The Coin-Cell Battery

    Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 47: Removing The Battery

    Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 48 Lift the battery off the palm-rest assembly.

  • Page 49: Replacing The Battery

    Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 50: Removing The Touch Pad

    Removing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 51 Lift the touch-pad bracket off the palm-rest assembly.
  • Page 52 Lift the touch pad off the palm-rest assembly.

  • Page 53: Replacing The Touch Pad

    Replacing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 54: Removing The Keyboard

    Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 55 Lift the keyboard bracket off the palm-rest assembly.
  • Page 56 Lift the keyboard at an angle and remove it from the tabs on the palm-rest assembly.

  • Page 57: Replacing The Keyboard

    Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 58: Removing The I/O Board

    Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 59 Lift the I/O board off the palm-rest assembly.

  • Page 60: Replacing The I/O Board

    Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 61: Removing The Speakers

    Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 62 Lift the speakers along with its cable off the palm-rest assembly.

  • Page 63: Replacing The Speakers

    Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 64: Removing The System Board

    Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 65 Using the pull-tab, disconnect the power-button board cable from the system board. Disconnect the logo-board cable from the system board. Turn the computer over. Disconnect the coin-cell battery cable from the system board. Peel off the tape that secures the coin-cell battery cable to the system board. Disconnect the power-adapter port cable from the system board.
  • Page 66 14 Open the latch and disconnect the I/O-board cable from the I/O board. 15 Remove the screw (M2.5x5) that secures the USB Type-C port bracket to the system board and lift the USB Type-C port bracket off the system board. 16 Remove the six screws (M2.5x5) that secure the system-board assembly to the palm-rest assembly.
  • Page 67 17 Lift the system-board assembly off the palm-rest assembly. 18 Remove the heat-sink assembly.
  • Page 68 19 After performing all the above steps, you are left with the system board.

  • Page 69: Replacing The System Board

    Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 70: Post-Requisites

    10 Route the coin-cell battery through the routing channel and adhere the tape to secure the cable. 11 Connect the coin-cell battery cable to the system board. 12 Turn the computer over. 13 Connect the logo board cable to the system board. 14 Slide the power-button board cable into its slot on the system board and close the latch to secure the cable.

  • Page 71: Removing The Heat-Sink Assembly

    Removing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 72 Peel off the tape that secures the fan cable to the system board. NOTE: For computers shipped with NVIDIA GeForce GTX 1060 graphics controller, remove the fans after disconnecting the fan cables from the system board. Turn the system-board assembly over. Remove the seven screws (M2x3) that secure the heat-sink assembly to the system board.
  • Page 73 Lift the heat-sink assembly off the system board.

  • Page 74: Replacing The Heat-Sink Assembly

    Replacing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 75 Replace the solid-state drive. Follow the procedure from step 4 to step 6 in "Replacing the hard drive". Replace the wireless card. Replace the base cover.

  • Page 76: Removing The Power-Adapter Port

    Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 77 Remove the cable from the routing guides on the palm-rest assembly.

  • Page 78: Replacing The Power-Adapter Port

    Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 79: Removing The Power-Button Board

    Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 80 Lift the power-button board along with its cable off the palm-rest assembly.

  • Page 81: Replacing The Power-Button Board

    Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 82: Removing The Palm Rest

    Removing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 83: Procedure

    Procedure After performing all the prerequisites, we are left with the palm-rest assembly.

  • Page 84: Replacing The Palm Rest

    Replacing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 85: Removing The Display Assembly

    Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 86 Lift the display assembly off the computer base.

  • Page 87: Replacing The Display Assembly

    Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 88: Removing The Display Bezel

    Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 89 Carefully lift the display bezel and turn it over. Disconnect the tron-light cable from the logo board. Pull the latch and disconnect the alien head cable from the logo board. Disconnect the logo-board cable from the logo board. Disconnect the tron-light cable from the logo board.
  • Page 90 Lift the display bezel off the display assembly.

  • Page 91: Replacing The Display Bezel

    Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 92: Removing The Display Panel

    Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 93 Gently lift the display panel and turn it over. Peel the tape that secures the display cable to the display panel. Open the latch and disconnect the display cable from the display panel.
  • Page 94 Lift the display panel off the display back-cover.

  • Page 95: Replacing The Display Panel

    Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 96: Removing The Camera Cable

    Removing the camera cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 97 Peel off the camera cable from the display back-cover.

  • Page 98: Replacing The Camera Cable

    Replacing the camera cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 99: Removing The Display Hinges

    Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 100: Procedure

    Procedure Remove the hinge caps and lift them off the hinges. Turn the display assembly over. Remove the display cable from the routing guide on the display back-cover. Remove the display-board cable from the routing guide on the display back- cover.
  • Page 101 Remove the antenna cables from the routing guide on the display back- cover. Remove the 14 screws (M2.5x3) that secure the hinges to the display back- cover.
  • Page 102 Lift the hinges from the display back-cover.

  • Page 103: Replacing The Display Hinges

    Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 104: Assembly

    Removing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 105: Procedure

    Procedure After performing all the pre-requisites, we are left with the display back- cover and antenna assembly.

  • Page 106: Assembly

    Replacing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 107: Removing The Camera

    Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 108 Lift the camera module from the display back-cover.

  • Page 109: Replacing The Camera

    Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 110: Bios Overview

    BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as the hard disk, video adapter, keyboard, mouse, and printer. Entering the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program.
  • Page 111 Table 3. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/ yyyy format. BIOS Version Displays the BIOS version. Product Name Displays the model number of your computer.
  • Page 112 Main M.2 PCIe SSD-1 Displays the type of primary SSD installed. M.2 PCIe SSD-2 Displays the type of secondary SSD installed. M.2 PCIe SSD-3 Displays the type of third SSD installed. Table 4. System setup options—Advanced menu Advanced Intel(R) SpeedStep Technology Allows you to enable or disable Intel (R) Speedstep Technology.
  • Page 113 Advanced NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. Default: Enabled USB PowerShare Allows you to charge USB devices when the computer is turned off or in standby mode. Default: Enabled USB Wake Support Allows you to enable USB devices to...
  • Page 114 Advanced Touchpad Backlight Allows you to configure the touchpad backlight option. Battery Health Displays the battery health. Intel Software Guard Extensions Allows you to enable of disable the Intel Software Guard Extensions Default: Disabled BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive...
  • Page 115 Security controls access to the system setup utility. System Password Allows you to set the system password. The system password controls access to the computer at boot. HDD password Allows you to set, change or delete the hard-disk drive password. Password Change Allows you to permit or deny system password or HDD password changes.

  • Page 116: Clearing Forgotten Passwords

    Boot Boot Option #2 Displays the available second boot option. Boot Option #3 Displays the available third boot option. Table 7. System setup options—Exit menu Exit Save Changes and Reset Allows you to exit system setup and save your changes. Discard Changes and Reset Allows you to exit system setup and load previous values for all system...

  • Page 117: Flashing The Bios

    Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 118: Diagnostics

    Diagnostics Power and battery-status light: Indicates the power and battery-charge status. Solid amber – Computer is running on battery and the battery has less than 10 percent charge. User-defined color (AC mode) – Power adapter is connected and the battery is fully charged.
  • Page 119 Light Pattern Problem description Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white – Camera is in use. • Off – Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. •...

  • Page 120: Contacting Alienware

    Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 9. Alienware products and online self-help resources Information about Alienware products www.alienware.com and services Dell Help & Support app...
  • Page 121 NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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