Coffee Capsule Falls Through; Only Hot Water During Coffee Preparation; Wrong Water Empty Signal - Nespresso ZENIUS ZN 100 PRO Service Manual

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T R O U B L E S H O O T I N G

6.3 Coffee capsule falls through

An inserted new coffee capsule falls through the brewing unit into the
capsule container immediately.
Possible reasons:
• The used capsule has a deformed border.
• A used capsule is stucked into the extraction chamber.
• The limit stop or the ejector in the extraction unit is stucked or damaged.
Remedy:
• Try again using a new capsule (without deformation).
• Check for stucked capsule in extraction unit (use a spoon to remove it).
• Check ejection mechanism.
• Replace complete extraction unit if defective.

6.4 Only hot water during coffee preparation

The used coffee capsule is not or only partly perforated on both sides.
Possible reasons:
• A second capsule is stucked in the brewing chamber of the extraction unit.
• The capsule is not well positioned in the brewing chamber.
• A deformed capsule border - the hot water flows straight to the coffee outlet.
Remedy:
• Check for stucked capsule(s) in extraction unit.
• Try again using a new capsule (without deformation).

6.5 Wrong water empty signal

Water empty signal, but the water tank is full.
Possible reasons:
• Floater in water tank stucked.
• Water sensor defective.
• Exchange of the back panel (incl. water level PCBA).
Remedy:
• Clean floater chamber in water tank.
• Replace water sensor.
• Calibrate water sensor.
Service manual ZN100 V 6.0