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What to Do When Paper Is Jammed
If a paper jam occurs during printing (support code 1300/1303/1304/1313 is displayed), follow the procedure
below.
Note
• If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, see
What to Do If Paper Is Not Fed/Output Normally.
Is the multi-purpose tray stored correctly?
Check 1
If the multi-purpose tray is stored incorrectly, the printer may detect it as a paper jam.
Storing the Multi-purpose Tray
Is the jammed paper visible in the paper output slot (A)?
Check 2
Removing Jammed Paper through Paper Output Slot
Are there any foreign objects in the feed slot of the rear tray (B)?
Check 3
What to Do If Paper Is Not Fed/Output Normally
Is the jammed paper visible in the feed slot of the rear tray (B)?
Check 4
Remove any paper other than the jammed paper on the rear tray, and then check if the jammed paper is visible
in the feed slot of the rear tray.
Removing Jammed Paper through Feed Slot of Rear Tray
Is the jammed paper visible in the feed slot of the cassette (C)?
Check 5
Retract the paper output support and the paper output tray, remove the cassette, and then check if the jammed
paper is visible in the feed slot of the cassette.
Removing Jammed Paper through Feed Slot of Cassette
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