Canon TS8350 Series Online Manual
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Canon TS8350 Series Online Manual

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Summary of Contents for Canon TS8350 Series

  • Page 1 TS8300 series Online Manual English...

  • Page 2: Table Of Contents

    Contents Using Online Manual..........10 Symbols Used in This Document.
  • Page 3 Placing Multi-purpose Tray..........93 Cautions When Printing with Multi-purpose Tray.
  • Page 4 Adjusting Print Head Position............153 Checking Ink Status from Your Computer.
  • Page 5 Printing Using Canon Application Software........
  • Page 6 Printing Photo Data..............267 Printing Photographs Saved on Memory Card.
  • Page 7 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Security Software Settings........... 321 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings.
  • Page 8 USB Connection Problems............380 Cannot Communicate with Printer via USB.
  • Page 9 5012..............429 5100.

  • Page 10: Using Online Manual

    Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...

  • Page 11: Symbols Used In This Document

    Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.

  • Page 12: Touch-Enabled Device Users (Windows)

    Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...

  • Page 13: Trademarks And Licenses

    (1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
  • Page 14 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
  • Page 15 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3.
  • Page 16 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
  • Page 17 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
  • Page 18 Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 19 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
  • Page 20 SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 21 FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 22 MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
  • Page 23 CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. (1) Red Hat Incorporated Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved. This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it subject to the terms and conditions of the BSD License.
  • Page 24 The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 25 The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below. 1. No Warranty -------------- THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • Page 26 Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc.
  • Page 27 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL COPYRIGHT HOLDERS AND CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...

  • Page 28: Basic Operation

    Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Copying Printing Photos from Memory Card Printing a Disc Label from a Computer Copying a Disc Label...

  • Page 29: Printing Photos From A Computer

    Printing Photos from a Computer This section describes how to print photos with Easy-PhotoPrint Editor. 1. Open rear tray cover (A). Pull straight up and fold back paper support (B). 2. Open the feed slot cover (C). 3. Slide right paper guide (D) to open both paper guides. 4.
  • Page 30 5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the touch screen.
  • Page 31 From the Start menu, select (All apps >) Canon Utilities > Easy-PhotoPrint Editor. For macOS: From the Go menu in Finder, select Application and double-click the Canon Utilities folder, the Easy- PhotoPrint Editor folder, and then the Easy-PhotoPrint Editor icon.
  • Page 32 11. Click photos (G) you want to print and select Open (H). For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For macOS: To select two or more photos at a time, click photos while pressing the command key. 12.
  • Page 33 For Windows: Click Print (J). For macOS: Click Next. When the Print dialog appears, specify your model name, paper, and other options, and then click Print. The operation panel is opened and the paper output tray is pulled out automatically, then printing will start.

  • Page 34: Printing Photos From A Smartphone/Tablet

    Printing Photos from a Smartphone/Tablet This section describes how to print photos with Canon PRINT Inkjet/SELPHY. For details on how to download Canon PRINT Inkjet/SELPHY, see below. Print Photos from Your Smartphone 1. Open rear tray cover (A). Pull straight up and fold back paper support (B).
  • Page 35 5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the touch screen.
  • Page 36 If not, select Change to change the settings in accordance with the size and type of the loaded paper. 8. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet. 9. Select Photo Print on Canon PRINT Inkjet/SELPHY. The list of photos saved on your smartphone/tablet is displayed. 10. Select a photo.

  • Page 37: Copying

    Copying This section describes how to load originals and copy them to plain paper loaded in the cassette. 1. Pull out the cassette (A) from the printer. 2. Remove the cassette cover (B). 3. Slide paper guides (C) in front and (D) on right to open guides. 4.
  • Page 38 5. Align paper guides (C) in front and (D) on right with paper length and width. 6. Mount cassette cover (B) and insert cassette into printer.
  • Page 39 7. Select Copy (E) on HOME screen. 8. Select Standard copy. 9. Open document cover (F). 10. Load original WITH SIDE TO COPY FACING DOWN and align it with alignment mark (G). 11. Close the document cover. 12. Check paper settings and tap Black (H) or Color (I). The operation panel is opened and the paper output tray is pulled out automatically, then copying will start.
  • Page 40 Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features. Copying...

  • Page 41: Printing Photos From Memory Card

    Printing Photos from Memory Card This section describes how to print photos on a memory card. 1. Open rear tray cover (A). Pull straight up and fold back paper support (B). 2. Open the feed slot cover (C). 3. Slide right paper guide (D) to open both paper guides. 4.
  • Page 42 5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the touch screen.
  • Page 43 7. If page size and media type on touch screen match size and type of paper loaded in rear tray, select Yes. If not, select Change to change the settings in accordance with the size and type of the loaded paper. 8.
  • Page 44 The operation panel is opened and the paper output tray is pulled out automatically, then printing will start. Important • Do not remove the memory card during printing. Data on the memory card may be damaged. Note • Your printer is equipped with many other convenient photo print features. Printing Photo Data...

  • Page 45: Printing A Disc Label From A Computer

    From the Start menu, select (All apps >) Canon Utilities > Easy-PhotoPrint Editor. For macOS: From the Go menu in Finder, select Application and double-click the Canon Utilities folder, the Easy- PhotoPrint Editor folder, and then the Easy-PhotoPrint Editor icon.
  • Page 46 4. Select type of printable disc (C) and select Next (D). 5. Click Browse (E) in Computer: and select folder with photos you want to print. 6. Click photos (F) you want to print and select Open (G). 7. Edit disc label and select Next (H). You can change the background or add texts.
  • Page 47 8. Open operation panel (I) until horizontal. 9. Specify number of copies and other options under Print Settings (J). For Windows: Specify the number of copies, your printer name, and other options. For macOS: Specify the number of copies and other options. 10.
  • Page 48 11. When message prompting you to load printable disc appears on printer's touch screen, take out multi-purpose tray from multi-purpose tray storage compartment (L). 12. Place printable disc on multi-purpose tray. 1. WITH PRINT SIDE FACING UP, place printable disc, and press it against lock (M) at bottom. 2.
  • Page 49 13. Place multi-purpose tray on multi-purpose tray guide. 14. Insert multi-purpose tray straight in in horizontal direction until arrow ( ) on multi-purpose tray guide is approximately aligned with arrow ( ) on multi-purpose tray. 15. Select OK on printer's touch screen. The multi-purpose tray is drawn into the printer and printing will start.
  • Page 50 17. While pressing down lock (M), take out printable disc from slits (N) on multi-purpose tray, and remove it. Note • Easy-PhotoPrint Editor enables you to print photos onto the disc label with various layouts. Easy-PhotoPrint Editor Guide...

  • Page 51: Copying A Disc Label

    Copying a Disc Label This section describes how to copy the label of an existing disc (BD/DVD/CD, etc.) and print it onto a printable disc. 1. Select Copy (A) on the HOME screen. 2. Select Disc label copy (B). 3. Check message and select OK. 4.
  • Page 52 5. Specify the amount of ink (E). If the print result is blurry, select Bleed-proof. Blurring may be reduced by printing with less ink. 6. Open the document cover (F). 7. Load copy source (BD/DVD/CD, etc.) WITH ITS LABEL SIDE DOWN on platen. 8.
  • Page 53 11. Tap Black (H) or Color (I). A message prompting you to load the printable disc is displayed. 12. Take out multi-purpose tray from multi-purpose tray storage compartment (J). 13. Place printable disc on multi-purpose tray. 1. WITH PRINT SIDE FACING UP, place printable disc, and press it against lock (K) at bottom.
  • Page 54 2. While pressing down lock with printable disc, insert top of printable disc into slits (L). 14. Place multi-purpose tray on multi-purpose tray guide. 15. Insert multi-purpose tray straight in in horizontal direction until arrow ( ) on multi-purpose tray guide is approximately aligned with arrow ( ) on multi-purpose tray.
  • Page 55 18. While pressing down lock (K), take out printable disc from slits (L) on multi-purpose tray, and remove it. Note • Your printer is equipped with many other disc label print features. Disc Label Printing...

  • Page 56: Network

    Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦...
  • Page 57 Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet. • To change network connection method: Reconfiguration Method of Wi-Fi Connection Changing the Connection Mode • To add computer/smartphone/tablet to the printer: Connects to Another Computer via LAN/Changes from USB to LAN Connection •...

  • Page 58: Restrictions

    Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
  • Page 59 • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. •...

  • Page 60: Network Connection Tips

    Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi-Fi Connection...

  • Page 61: Default Network Settings

    Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon TS8300 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable ("XX" represents alphanumeric characters.) * Default value depends on printer. To check value, use operation panel.
  • Page 62 *1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time.

  • Page 63: Detect Same Printer Name

    Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.

  • Page 64: Connects To Another Computer Via Lan/Changes From Usb To Lan Connection

    Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup.

  • Page 65: Printing Network Settings

    Product information – Product Name Product name XXXXXXXX ROM Version ROM version XXXXXXXX Serial Number Serial number XXXXXXXX Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt...
  • Page 66 Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%] 3-2-2 Link Quality Link quality 0 to 100 [%] 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID...
  • Page 67 XXXX:XXXX:XXXX:XXXX 3-2-23 Stateless Prefix Stateless prefix length Length3 3-2-24 Stateless Address4 Stateless address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-25 Stateless Prefix Stateless prefix length Length4 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX...
  • Page 68 3-3-12 TCP/IPv6 TCP/IPv6 Enable/Disable 3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-3-14 Link Local Prefix Link local prefix length Length 3-3-15 IPsec IPsec setting Active 3-3-16 Security Protocol Security method – 3-3-17 Wireless LAN DRX Discontinuous recep- Enable/Disable tion (wireless direct) Other Settings Other settings...
  • Page 69 5-20 Cert. Fingerprt(SHA-1) Certificate finger- xxxxxxxx xxxxxxxx xxxxxxxx print(SHA-1) xxxxxxxx xxxxxxxx 5-21 Cert. Fin- Certificate finger- xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx gerprt(SHA-256) print(SHA-256) xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx Bluetooth Bluetooth settings – Bluetooth Setting Bluetooth Enable/Disable Bluetooth Device Ad- Bluetooth device ad- XXXXXXXX dress dress of the printer...

  • Page 70: Reconfiguration Method Of Wi-Fi Connection

    Reconfiguration Method of Wi-Fi Connection Follow either procedure below to change Wi-Fi connection method (infrastructure or Wireless Direct). • For Windows: ◦ Click here and redo setup. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important •...

  • Page 71: Ij Network Device Setup Utility (Macos)

    IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function...

  • Page 72: Ij Network Device Setup Utility

    IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer.

  • Page 73: Starting Up Ij Network Device Setup Utility

    Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility starts diagnosis and repair of network.

  • Page 74: Diagnosing And Repairing Network Settings

    Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up.

  • Page 75: List Of Models Which Does Not Support Diagnosis And Repair Function

    List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...

  • Page 76: Handling Paper, Originals, Ink Tanks, Multi-Purpose Tray, Memory Card, Etc

    Handling Paper, Originals, Ink Tanks, Multi-purpose Tray, Memory Card, etc. Loading Paper Placing Multi-purpose Tray Loading Originals Inserting the Memory Card Replacing Ink Tanks...

  • Page 77: Loading Paper

    Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray...

  • Page 78: Paper Sources

    Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). You can load all supported paper on the rear tray. Supported Media Types You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note •...

  • Page 79: Loading Paper In The Rear Tray

    For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
  • Page 80 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP.
  • Page 81 6. Slide right paper guide (D) to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams.
  • Page 82 7. Close feed slot cover (C) gently. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the touch screen. 8. If page size and media type on touch screen match size and type of paper loaded in rear tray, select Yes.
  • Page 83 Note • When printing starts, the operation panel is opened and the paper output tray is pulled out automatically. • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.

  • Page 84: Loading Paper In The Cassette

    Note • In the cassette, be sure to load only plain paper. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
  • Page 85 4. Slide paper guides (C) in front and (D) on right to open guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams.
  • Page 86 6. Slide front paper guide (C) to align it with paper stack. Align paper guide with where it clicks into place. 7. Slide right paper guide (D) to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note •...
  • Page 87 8. Mount cassette cover (B) and insert cassette into printer. Push the cassette into the printer until it stops. Note • When printing starts, the operation panel is opened and the paper output tray is pulled out automatically. • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings.

  • Page 89: Loading Envelopes In Rear Tray

    Loading Envelopes in Rear Tray You can load Envelope DL and Envelope Com 10 on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from the operation panel or from a PictBridge (Wi-Fi) compliant device is not supported.
  • Page 90 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up. 6.
  • Page 91 Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Do not load envelopes higher than the load limit mark (E). 7. Close feed slot cover (C) gently.
  • Page 92 After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the touch screen. 8. If page size and media type shown on touch screen match size and type of envelopes loaded in rear tray, select Yes. If not, select Change to change the settings in accordance with the size and type of the loaded envelopes.

  • Page 93: Placing Multi-Purpose Tray

    Placing Multi-purpose Tray Cautions When Printing with Multi-purpose Tray Placing a Printable Disc Placing Printable Nail Stickers...

  • Page 94: Cautions When Printing With Multi-Purpose Tray

    Cautions When Printing with Multi-purpose Tray Cautions Common to using Multi-purpose Tray • Be sure to use the multi-purpose tray supplied with this printer. • Do not mount the multi-purpose tray while the printer is in operation. • Do not remove the multi-purpose tray while the printer is in operation. Doing so may damage the printer, the multi-purpose tray, or the media.

  • Page 95: Placing A Printable Disc

    Placing a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc...

  • Page 96: Before Placing A Printable Disc

    Before Placing a Printable Disc A printable disc differs from regular disc (BD/DVD/CD, etc.) in that its label surface has been specially processed or printing by an inkjet printer. The following items are needed to print onto the printable disc. •...

  • Page 97: Placing A Printable Disc

    Placing a Printable Disc To print onto a printable disc, place it on the supplied multi-purpose tray, and then insert it into the printer. This procedure also applies to printing from a computer. Important • Do not mount the multi-purpose tray until the message prompting you to load the printable disc appears.
  • Page 98 1. WITH PRINT SIDE FACING UP, place printable disc, and press it against lock (C) at bottom. 2. While pressing down lock with printable disc, insert top of printable disc into slits (D). 3. Place multi-purpose tray on multi-purpose tray guide.
  • Page 99 4. Insert multi-purpose tray straight in in horizontal direction until arrow ( ) on multi-purpose tray guide is approximately aligned with arrow ( ) on multi-purpose tray. Important • Do not insert the multi-purpose tray beyond the arrow ( ) on the multi-purpose tray guide. Note •...

  • Page 100: Removing A Printable Disc

    Removing a Printable Disc 1. Pull out multi-purpose tray. 2. While pressing down lock (A), take out printable disc from slits (B) on multi-purpose tray, and remove it. Important • Do not touch the printing surface when removing the disc from the multi-purpose tray. Note •...

  • Page 101: Placing Printable Nail Stickers

    Placing Printable Nail Stickers Before Placing Printable Nail Stickers Placing Printable Nail Stickers Removing Printable Nail Stickers...

  • Page 102: Before Placing Printable Nail Stickers

    Before Placing Printable Nail Stickers The following items are needed to print onto Printable Nail Stickers. • Multi-purpose tray (supplied with the printer) The multi-purpose tray is stored in the multi-purpose tray storage compartment of the paper output tray. • Printable Nail Stickers (NL-101) Note •...

  • Page 103: Placing Printable Nail Stickers

    Placing Printable Nail Stickers To print onto Printable Nail Stickers, place them on the multi-purpose tray supplied with the printer, and then insert them into the printer. Important • Do not mount the multi-purpose tray until the message prompting you to load Printable Nail Stickers appears.
  • Page 104 1. WITH PRINT SIDE FACING UP, place Printable Nail Stickers and press it against lock (C) at bottom. 2. While pressing down lock with Printable Nail Stickers, insert two tabs (D) on top into slits (E) on multi-purpose tray. 3. Place multi-purpose tray on multi-purpose tray guide.
  • Page 105 4. Insert multi-purpose tray straight in in horizontal direction until arrow ( ) on multi-purpose tray guide is approximately aligned with arrow ( ) on multi-purpose tray. Important • Do not insert the multi-purpose tray beyond the arrow ( ) on the multi-purpose tray guide. Note •...

  • Page 106: Removing Printable Nail Stickers

    Removing Printable Nail Stickers 1. Pull out multi-purpose tray. 2. Remove Printable Nail Stickers. While pressing down lock (A), remove two tabs (B) on the top out of slits (C). Important • Do not touch the printing surface when removing Printable Nail Stickers. Note •...
  • Page 107 4. Insert multi-purpose tray straight into multi-purpose tray storage compartment. When not using the multi-purpose tray, insert it in the multi-purpose tray storage compartment.

  • Page 108: Loading Originals

    Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach / Attach the Document Cover...

  • Page 109: Loading Originals On Platen

    Loading Originals on Platen 1. Open the document cover. 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
  • Page 110 Important • After loading the original on the platen, be sure to close the document cover before starting to copy or scan.

  • Page 111: Loading Based On Use

    Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Magazines, Newspapers, and Copying Loading the Original to Be Documents Aligned with the alignment mark...
  • Page 112 Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen and align it with the alignment mark . Portions placed on the diagonally striped area cannot be scanned. Important •...
  • Page 113 Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the platen and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned.

  • Page 114: Supported Originals

    Supported Originals Item Details Types of originals • Text document, magazine, or newspaper • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm) Note • When loading a thick original such as a book on the platen, you can load it by removing the document cover from the printer.

  • Page 115: How To Detach / Attach The Document Cover

    How to Detach / Attach the Document Cover Detaching the document cover: Hold up the document cover in portrait orientation and then tip it back. Attaching the document cover: Fit both hinges (A) of the document cover into the holder (B) and insert both hinges of the document cover vertically as illustrated below.

  • Page 117: Inserting The Memory Card

    Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card...

  • Page 118: Before Inserting The Memory Card

    Before Inserting the Memory Card The following types of memory cards and image data are compatible with the printer. Important • If you took and saved photos on a type of memory card that does not guarantee the operation on your PictBridge (Wi-Fi) compliant device, the image data may be unreadable on the printer or damaged.
  • Page 119 Printable Image Data • This printer accepts images taken with a camera compliant with the Design rule for Camera File system (Exif 2.2/2.21/2.3 compliant), TIFF (Exif 2.2/2.21/2.3 compliant). Other image or movie types such as RAW images cannot be printed. •...

  • Page 120: Inserting The Memory Card

    Inserting the Memory Card Important • When a memory card is inserted into the card slot, the Access lamp is lit. When the Access lamp is flashing, the printer is accessing the memory card. In this case, do not touch the area around the card slot.
  • Page 121 Important • Part of the memory card will protrude from the card slot, but do not force it into the slot any further. This can damage the printer or the memory card. • Make sure that the memory card is correctly oriented before inserting it into the card slot. If you force the memory card into the card slot in the wrong orientation, the memory card or the printer can be damaged.

  • Page 122: Removing The Memory Card

    Removing the Memory Card Important • If you used the card slot as the memory card drive of a computer, you must perform the "safe removal" operation on your computer before physically removing the memory card from the printer. Setting Up Card Slot as Memory Card Drive of Computer 1.

  • Page 123: Replacing Ink Tanks

    Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips...

  • Page 124: Replacing Ink Tanks

    Replacing Ink Tanks When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you of the error. In this state, the printer cannot print or scan. Take appropriate action according to the message. When Error Occurred Note •...
  • Page 125 Important • Do not touch other parts besides the ink tanks. • Handle the ink tank carefully to avoid staining of clothing or the surrounding area. • Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
  • Page 126 5. Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D). 6. Lift up the tab on the orange protective cap (E) to remove it off GENTLY. Important •...
  • Page 127 8. Press on the top of the ink tank until the ink tank snaps firmly into place. Important • You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.
  • Page 128 Caution • When closing the scanning unit / cover, be careful not to get your fingers caught. Note • If the error message appears after the scanning unit / cover is closed, take appropriate action. When Error Occurred • When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically.

  • Page 129: Checking Ink Status On The Touch Screen

    Checking Ink Status on the Touch Screen 1. Make sure that the power is turned on, and display the HOME screen. If the HOME screen is not displayed, tap (HOME) to display it. 2. Select (Hint) on HOME screen. Using the Operation Panel The hint menu screen will appear.

  • Page 130: Ink Tips

    Ink may be used for purposes other than printing. When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink.

  • Page 131: If Printing Is Faint Or Uneven

    If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually...

  • Page 132: Maintenance Procedure

    Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank.
  • Page 133 • When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair.
  • Page 134 Adjusting Print Head Position...

  • Page 135: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low.
  • Page 136 Examine the nozzle check pattern.

  • Page 137: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D. A: No missing lines/No horizontal white streaks B: Lines are missing/Horizontal white streaks are present 2.
  • Page 138 For A (no missing lines or no horizontal white streaks) in both the pattern C and pattern D: The cleaning is not required. Select All A, confirm the message, then select OK. The screen will return to the Maintenance screen. For B (lines are missing or horizontal white streaks are present) in the pattern C or pattern D, or in both patterns: The cleaning is required.

  • Page 139: Cleaning The Print Head

    Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper Check that printer is turned on.
  • Page 140 The operation panel is opened and the paper output tray is pulled out automatically. The nozzle check pattern will be printed. Examine the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply.

  • Page 141: Deep Print Head Cleaning

    Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
  • Page 142 If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair.

  • Page 143: Aligning The Print Head

    Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low.
  • Page 144 The operation panel is opened and the paper output tray is pulled out automatically. The print head alignment sheet is printed, and the print head is aligned automatically. This takes about 4 minutes. Note • If automatic print head alignment fails, an error message appears on the touch screen. When Error Occurred 7.

  • Page 145: Aligning The Print Head Manually

    Aligning the Print Head Manually Try aligning the print head manually after automatic print head alignment if printing results are not as expected, as when printed ruled lines are misaligned. Note • For details on automatic print head alignment, see Aligning the Print Head.
  • Page 146 The operation panel is opened and the paper output tray is pulled out automatically. The print head alignment pattern will be printed. 7. When Did the patterns print correctly? appears, make sure pattern was printed correctly, and if so, select Yes. 8.
  • Page 147 • If all patterns look different, choose the pattern in which horizontal streaks are least noticeable. Subtle horizontal streaks Noticeable horizontal streaks 10. Repeat these steps until you have finished entering pattern numbers for columns B to H, and then select OK. 11.
  • Page 148 13. Repeat these steps until you have finished entering pattern numbers for columns J to P, and then select OK. 14. Check message and select OK. The third set of patterns is printed. 15. Examine third patterns and tap a. In column a, find pattern in which stripes are least noticeable, and then select the number of that pattern.

  • Page 149: Performing Maintenance Functions From Your Computer (Macos)

    Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer...

  • Page 150: Opening Remote Ui For Maintenance

    Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.

  • Page 151: Cleaning The Print Heads

    Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
  • Page 152 2. Click Deep Cleaning Before performing Deep Cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Deep Cleaning. • Is there ink remaining in the tank? •...

  • Page 153: Adjusting Print Head Position

    Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears.

  • Page 154: Checking Ink Status From Your Computer

    Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink.

  • Page 155: Cleaning

    Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads...

  • Page 156: Cleaning Paper Feed Rollers

    Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
  • Page 157 The printer starts cleaning. The cleaning will be complete when the paper is ejected. 11. When the completion message appears, select OK. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.

  • Page 158: Cleaning Inside The Printer (Bottom Plate Cleaning)

    Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
  • Page 159 9. Load only this sheet of paper in the cassette with the ridges of the creases facing up and the edge of the half with no crease facing to the far side. 10. Mount cassette cover (A) and insert cassette into printer. 11.
  • Page 160 Important • Be sure to turn off the power and unplug the power cord before cleaning the printer.

  • Page 161: Overview

    Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using the Operation Panel...

  • Page 162: Safety

    Safety Safety Precautions Regulatory Information WEEE (EU&EEA)

  • Page 163: Safety Precautions

    Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
  • Page 164 In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice immediately. • Moving the printer Do not hold the printer by the cassette.
  • Page 165 General Notices • Do not tilt the printer, stand it on end, or turn it upside down. This may cause ink to leak. • Do not place anything on top of the printer. Be especially careful to avoid metal objects such as paper clips and staples, and containers holding flammable liquids such as alcohol or thinner.

  • Page 166: Regulatory Information

    20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
  • Page 167 Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.

  • Page 168: Weee (Eu&Eea)

    For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
  • Page 169 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
  • Page 170 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
  • Page 171 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
  • Page 172 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
  • Page 173 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
  • Page 174 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
  • Page 175 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
  • Page 176 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne...
  • Page 177 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
  • Page 178 će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.

  • Page 179: Handling Precautions

    Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...

  • Page 180: Legal Restrictions On Scanning/Copying

    Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...

  • Page 181: Printer Handling Precautions

    Printer Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.

  • Page 182: Transporting Your Printer

    Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.
  • Page 183 7. Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation. Then pack the printer in the plastic bag. 8. Attach the protective material to the printer when packing the printer in the box.

  • Page 184: When Repairing, Lending, Or Disposing Of The Printer

    When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.

  • Page 185: Keeping Print Quality High

    Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.

  • Page 186: Main Components And Their Use

    Main Components and Their Use Main Components Power Supply Using the Operation Panel...

  • Page 187: Main Components

    Main Components Front View Rear View Inside View Operation Panel...

  • Page 188: Front View

    Front View A: Operation Panel Use to change the settings of the printer or to operate it. Before printing starts, this automatically opens. Operation Panel B: Platen Load an original here. C: Document Cover Open to load an original on the platen. D: Cassette Load A4, B5, A5, or Letter-sized plain paper into the cassette, and insert it into the printer.
  • Page 189 I: Card Slot Insert a memory card. Before Inserting the Memory Card J: Access lamp Lights or flashes to indicate the memory card status. Inserting the Memory Card K: Multi-purpose Tray Guide Place the multi-purpose tray here. L: Multi-purpose Tray Storage Compartment The multi-purpose tray supplied with the printer can be stored here.
  • Page 190 M: Rear Tray Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time. Loading Paper in the Rear Tray Loading Envelopes in Rear Tray N: Paper Support Extend to load paper in the rear tray.

  • Page 191: Rear View

    Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Power Cord Connector Plug in the supplied power cord. C: Transport Unit Cover Open when removing jammed paper. D: Rear Cover Detach when removing jammed paper. Important •...

  • Page 192: Inside View

    Inside View A: Scanning Unit / Cover Scans originals. Also, lift and open it to replace an ink tank or to remove jammed paper inside the printer. B: Print Head Holder The print head is pre-installed. Note • For details on replacing an ink tank, see Replacing Ink Tanks.

  • Page 193: Operation Panel

    Operation Panel A: ON button/ON lamp Turns the power on or off. Lights after flashing when the power is turned on. Before turning on the power, make sure that the document cover is closed. B: Touch Screen Displays messages, menu items, and the operational status. Directly touch the screen lightly with your finger tip to select a menu item or displayed button.

  • Page 194: Power Supply

    Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...

  • Page 195: Checking That Power Is On

    Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the touch screen is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...

  • Page 196: Turning The Printer On And Off

    Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
  • Page 197 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • When pressing the ON button, a confirmation screen to retract the paper output tray on the touch screen.

  • Page 198: Checking The Power Plug/Power Cord

    Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...

  • Page 199: Unplugging The Printer

    Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
  • Page 200 The specification of the power cord differs depending on the country or region of use.

  • Page 201: Using The Operation Panel

    Using the Operation Panel The operation panel consists of the ON button (A) and touch screen (B). Touch the HOME screen on the touch screen with your finger tip to select menus for copying, scanning, and other functions. Operations on the HOME Screen A: ON button B: Touch Screen Basic Operation of the touch screen...
  • Page 202 Touch Touch lightly with your finger tip. To move forward (or go back) menus or photos continuously, keep touching the forward (or back) mark. Flick Flick your finger on the screen up, down, left, or right. Use to switch menus or move forward or backward through photos. Drag While lightly touching the screen, move your finger up, down, left, or right.
  • Page 203 Operations on the HOME Screen Display the menu screen or the settings screen from the HOME screen. C: Basic menu Select to copy or scan using the operation panel. After selecting a basic menu, the particular menus are displayed. D: Network Displays the current network status.
  • Page 204 (Signal strength: 50 % or less): The problem such as the printer cannot print may occur. Place the printer near the wireless router. Wi-Fi is enabled but the printer is not connected to the wireless router. Wireless Direct is enabled. Wi-Fi and Wireless Direct are disabled.
  • Page 205 (HOME) Displays the HOME screen. (Back) Returns the touch screen to the previous screen. Black Starts black & white copying, scanning, etc. Color Starts color copying, scanning, etc. Stop Cancels operation when print, copy, or scan job is in progress.

  • Page 206: Changing Settings

    Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...

  • Page 207: Changing Printer Settings From Your Computer (Macos)

    Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...

  • Page 208: Managing The Printer Power

    Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.

  • Page 209: Changing The Printer Operation Mode

    Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Device settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.

  • Page 210: Changing Settings From Operation Panel

    Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings Bluetooth settings PictBridge settings Smartphone photo print settings Other device settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information...

  • Page 211: Changing Settings From Operation Panel

    Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Amount of extension as an example. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using the Operation Panel 3.
  • Page 212 For more on setting items on the operation panel: Setting Items on Operation Panel...

  • Page 213: Setting Items On Operation Panel

    Setting Items on Operation Panel Items for Printer Other device settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings Bluetooth settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting System information...

  • Page 214: Print Settings

    Print settings • Prevent paper abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality. •...
  • Page 215 Important • For Letter-sized or Legal-sized paper, you can adjust the left/right margins between -0.06 in. (-1.5 mm) and +0.06 in. (+1.5 mm) even if you specify the value over 0.06 in. (1.5 mm).

  • Page 216: Lan Settings

    LAN settings Wi-Fi Wireless Direct Wi-Fi When Wi-Fi is selected in the LAN settings screen, the network settings information of the printer when it is connected by Wi-Fi appears in the Wi-Fi setting list screen. To print the network settings, select Print details in the LAN settings screen and select Yes. Printing Network Settings Important •...
  • Page 217 • Wi-Fi setup Selects the setup method for Wi-Fi connection. ◦ Easy wireless connect Select if you specify the settings of the access point information to the printer directly from a device (e.g. smartphone, or tablet) without operating the wireless router. Follow the on-screen instructions of the connecting device for the setup procedure.
  • Page 218 Network (SSID)/device name DIRECT-XXXX-TS8300series Password XXXXXXXXXX (10 characters) Wi-Fi security WPA2-PSK(AES) No. of devices connected now XX/XX IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX. XXX. XXX. XXX (12 characters) IPv6 link-local address XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters)
  • Page 219 • You cannot use a hyphen for the initial or last character of the printer name. • TCP/IP settings Performs IPv4 or IPv6 setting. • WSD setting Setting items when you use WSD (one of the network protocols supported in Windows). ◦...
  • Page 220 Enables/disables LLMNR (Link-Local Multicast Name Resolution). Selecting Enable allows the printer to detect printer's IP address from the printer name without a DNS server. • IPP settings Selecting Enable allows you to print via the network with the IPP protocol. •...

  • Page 221: Other Device Settings

    Other device settings • Date display format Changes the display format of dates when printed. Note • When ON is selected for Print date on the print settings screen in printing from a memory card, the date is printed in the date display format you selected. Setting Items for Photo Printing Using Operation Panel •...
  • Page 222 ON button to turn off the printer. • Wi-Fi pairing settings In order to connect Canon PRINT Inkjet/SELPHY, multiple configurations will be performed. ◦ Enable/disable pairing Set the printer's Wi-Fi pairing function to enable or disable.

  • Page 223: Language Selection

    Language selection Changes the language for the messages and menus on the touch screen. Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean / Traditional Chinese / Thai / Indonesian / Vietnamese...

  • Page 224: Firmware Update

    Firmware update You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important • When you use this function, make sure the printer is connected to the Internet. Note •...

  • Page 225: Reset Setting

    Reset setting You can set the settings back to the default. • Web service setup only Sets the Web service settings back to the default. • LAN settings only Sets the LAN settings back to the default. • Settings only Sets the settings such as the paper size or media type back to the default.

  • Page 226: Feed Settings

    Feed settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.

  • Page 227: Web Service Setup

    ◦ IJ Cloud Printing Center setup Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center. ◦ Check Web service setup Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing Center. • Issue registration code In order to link the web service and printer, obtain the registration code from the service origin.

  • Page 228: Eco Settings

    ECO settings This setting allows you to use automatic duplex printing as a default to save paper and to turn on/off the printer automatically to save electricity. Using Power Saving Function Using Duplex Printing Using Power Saving Function Follow the procedure below to use power saving function. Check that printer is turned on.
  • Page 229 Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using the Operation Panel 3. Select ECO. 4. Select Two-sided print settings. 5. Specify settings as necessary. A: Select two-sided copying as a default. B: Select two-sided printing of template forms on the printer as a default. Note •...

  • Page 230: Quiet Setting

    Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using the Operation Panel 3.

  • Page 231: System Information

    System information To display this menu, select System information in (Hint). • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • MAC address (Wi-Fi) Displays the MAC address for Wi-Fi.

  • Page 232: Specifications

    Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a Card Slot: * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
  • Page 233 Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Maximum scanning size A4/Letter, 8.5 x 11.7 in. (216 x 297 mm) Optical resolution (horizontal x 2400 x 4800 dpi * vertical) * Optical Resolution represents the maximum sampling rate based on ISO 14473.
  • Page 234 The necessary amount of hard disk space may be changed without notice. Other Supported OS iOS, Android, Windows 10 Mobile Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability Apple AirPrint Google Cloud Print...

  • Page 235: Information About Paper

    Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area...

  • Page 236: Supported Media Types

    Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
  • Page 237 Printing from Digital Camera • You can use non-Canon genuine art paper. For details, access our website. You cannot print in the top and bottom 1.38 in. (35 mm) margins of the paper (in the printing direction).
  • Page 238 • KG/4"x6"(10x15) • 5"x7"(13x18cm) • 7"x10"(18x25cm) • 8"x10"(20x25cm) • L(89x127mm) • 2L(127x178mm) • Square 3.5" • Square 5" • Hagaki • Hagaki 2 • Envelope Com 10 • Envelope DL • Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 •...

  • Page 239: Paper Load Limit

    Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
  • Page 240 Light Fabric Iron-on Transfers <LF-101> Dark Fabric Iron-on Transfers <DF-101> Double sided Matte Paper <MP-101D> Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal: Approx. 100 sheets 10 sheets)

  • Page 241: Unsupported Media Types

    • Paper that is too thin (weighing less than 17 lb (64 g /m • Paper that is too thick (plain paper weighing more than 28 lb (105 g /m ), except for Canon genuine paper) • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...

  • Page 242: Handling Paper

    Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.

  • Page 243: Before Printing On Art Paper

    Before Printing on Art Paper When using art paper, dust is liable to be generated. It is therefore recommended that paper dust be removed on art paper just before printing. You will need a soft hair brush (or similar brush used to clean office automation equipment).
  • Page 244 3. To complete the removal of paper dust, brush the paper in the other direction from top to bottom.

  • Page 245: Printing

    Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings...

  • Page 246: Printing From Computer

    Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing Using a Web Service...

  • Page 247: Printing From Application Software (Macos Airprint)

    Printing from Application Software (macOS AirPrint) Printing Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...

  • Page 248: Printing

    Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment Mac running the latest version of OS •...
  • Page 249 Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Media Type from Media & Quality of the pop-up menu. Remove the Two-Sided check mark if you are not printing on both sides of the paper.
  • Page 250 position differs depending on Media Type. If Media Type is set to plain paper, it is fed from the cassette (main tray). If set to other types of paper, it is fed from the rear tray. • If printing paper such as photo paper and postcards that cannot be printed on both sides, uncheck the Two-Sided checkbox.

  • Page 251: Perform Borderless Printing

    Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
  • Page 252 Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "Borderless" from the Paper Size. • Print quality may deteriorate or the sheet may be stained at the top and bottom depending on the type of paper used.

  • Page 253: Printing On Postcards

    Printing on Postcards This section describes the procedure for printing on postcards. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register Hagaki, Ink Jet Hagaki, or Hagaki K for paper type, according to your purpose. When you print on the address side, register Hagaki.
  • Page 254 Important • Two-sided printing is not possible for postcards, so remove the Two-Sided check mark. If you print with the Two-Sided check mark on, the printing result may not be as you intended. • You will get cleaner printing if you print the message side first and then print the address side. 5.

  • Page 255: Adding Printer

    Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.

  • Page 256: How To Open Printer Settings Screen

    How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.

  • Page 257: Displaying The Printing Status Screen

    Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.

  • Page 258: Deleting The Undesired Print Job

    Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.

  • Page 259: Removing Printer That Is No Longer Required From List Of Printers

    Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For information about an administrative user, see Users &...

  • Page 260: Printing Using Canon Application Software

    Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...

  • Page 261: Printing From Smartphone/Tablet

    Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing/Scanning with Wireless Direct...

  • Page 262: Printing/Scanning With Wireless Direct

    Printing/Scanning with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print or scan by connecting the devices to the printer directly.
  • Page 263 8. Select ON. The Wireless Direct is enabled and a device can be connected to the printer wirelessly. Note • To show the password, select Show password. To hide the password, select Hide password. • The Wireless Direct setting list screen shows settings for when using the printer with Wireless Direct.
  • Page 264 • For more on printing or scanning from a device via Wi-Fi, refer to the device's or application's instruction manual. • You can print/scan from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
  • Page 265 6. Select Settings. 7. Select a setting item. • Change SSID/device name Change the identifier (SSID) for Wireless Direct. The identifier (SSID) is the printer's name (device name) displayed on a Wi-Fi Direct compatible device. Follow the procedure below to change the identifier (SSID). 1.
  • Page 266 If you want the printer to display the screen to inform you a Wi-Fi Direct compatible device is connecting to the printer, select Yes. Important • To prevent an unauthorized access, we recommend you should select the setting to display the confirmation screen.

  • Page 267: Printing Photo Data

    Printing Photo Data Printing Photographs Saved on Memory Card Basic Setting Items for Photo Printing Using Operation Panel...

  • Page 268: Printing Photographs Saved On Memory Card

    Printing Photographs Saved on Memory Card You can print the photograph saved on the memory card easily. This section describes the procedure to print the photograph in Select photo print. Check that printer is turned on. Load photo paper. 3. Select Print on the HOME screen.
  • Page 269 You can print a copy of the displayed photo by tapping Color. • To change the display method, the number of copies, or the print settings: near the bottom of the displayed photo to display menus. A: Total number of copies is displayed When tapping, the Check total no.
  • Page 270 Note • You can specify the number of copies for each photo. Display the photo you want to print and specify the number of copies when the desired photo is displayed. C: Select to switch the photo group. For details: Using Useful Display Functions D: Select to display the Settings screen.
  • Page 271 F: Select to zoom in on the photo. For details: Using Useful Display Functions G: Select display photo with specifying the date (last modified date of data). For details: Using Useful Display Functions H: Select to display the multiple photos at once. For more on the display method: Using Useful Display Functions 8.
  • Page 272 • While processing the print job, you can add the print job (Reserve photo print). Adding Print Job Adding Print Job You can add the print job (Reserve photo print) while printing photos. Follow the procedure below to add the print job. 1.

  • Page 273: Setting Items For Photo Printing Using Operation Panel

    Setting Items for Photo Printing Using Operation Panel You can specify the setting of page size, media type, photo fix and so on to print the photos saved on the memory card. Print Settings Screen How to display the print settings screen varies with the print menu. •...
  • Page 274 on the touch screen. In this case, select on the upper left on the touch screen to check the message and change the setting. • The settings of the page size, media type, etc. are retained even if another print menu is selected or the printer is turned off.
  • Page 275 Other device settings...

  • Page 276: Disc Label Printing

    Disc Label Printing Copying Label Side of Disc Basic Printing Photo from Memory Card onto Disc Label...

  • Page 277: Copying Label Side Of Disc

    Copying Label Side of Disc You can copy the label of an existing BD/DVD/CD and print it on a printable disc. Important • You cannot print on 3.15 in. (8 cm) printable discs. • Do not mount the multi-purpose tray until the message prompting you to load the printable disc appears.
  • Page 278 If the print result is blurry, select Bleed-proof. Blurring may be reduced by printing with less ink. 7. Follow on-screen instructions to load copy source BD/DVD/CD on platen and select OK. The print setting confirmation screen is displayed. Important • Be sure to load the copy source BD/DVD/CD with its label side down on the center of the platen. If you load it near the edge of the platen, part of the image may be cut off.
  • Page 279 Note • You can see the procedure to set the printable disc by selecting How to set. • For more on setting the printable disc: Placing a Printable Disc 11. Select OK. The printer starts copying. Note • Tap Stop to cancel copying. •...

  • Page 280: Printing Photo From Memory Card Onto Disc Label

    Printing Photo from Memory Card onto Disc Label You can print a photograph saved on a memory card onto the disc label of the printable disc. Important • You cannot print on 3.15 in. (8 cm) printable discs. • Do not mount the multi-purpose tray until the message prompting you to load the printable disc appears.
  • Page 281 A: Specify the outer circle. B: Specify the inner circle. Note • Measure the outer and inner diameters of the printing surface of the printable disc and make sure you set a value smaller than the measured value for the outer diameter, and a value larger than the measured value for the inner diameter.
  • Page 282 12. Check message and tap Color. 13. Follow on-screen instructions to set printable disc. Note • You can see the procedure to set the printable disc by selecting How to set. • For more on setting the printable disc: Placing a Printable Disc 14.

  • Page 283: Paper Settings

    Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
  • Page 284 • When you insert the cassette: Paper size is detected and set automatically in the printer. * You can load only plain paper in the cassette. Important • For more on the proper combination of paper settings you can specify by the printer driver (Windows) or on the touch screen: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size)
  • Page 285 Check the message and select Next. When the screen to select the operation is displayed, select one of the operations below. Note • Depending on the setting, the choices below may not be displayed. Print with the loaded paper. Select if you want to print/copy on the paper loaded without changing the paper settings. For example, when the paper setting for printing/copying is A5 and the paper information registered to the printer is A4, the printer starts printing/copying on the paper loaded in the rear tray or in the cassette without changing the paper size setting for printing/copying.
  • Page 286 Default Setting for Displaying the Message which Prevents Misprinting • When you print/copy using the operation panel of the printer or when you print from smartphone/tablet: The message which prevents misprinting is enabled by default. To change the setting: Feed settings •...

  • Page 287: Copying

    Copying Reducing/Enlarging Copies Making Copies Basics Two-Sided Copying Special Copy Menu Copying Using Smartphone or Tablet...

  • Page 288: Making Copies

    Making Copies This section describes the procedure to copy with Standard copy. Check that printer is turned on. Load paper. 3. Select Copy on the HOME screen. Using the Operation Panel 4. Select Standard copy. The Copy standby screen is displayed. Load original on platen.
  • Page 289 to specify the number of copies. If you keep touching here, the number scrolls by 10. You can also flick the number to specify. C: Display the print setting items. For more on the setting items: Setting Items for Copying D: Specify the page size and the media type.
  • Page 290 The screen below is displayed when you can add the copying job. Load the original on the platen and tap the same button (Color or Black) as the one which you previously tapped. Important • When you load the original on the platen, move the document cover gently. Note •...

  • Page 291: Setting Items For Copying

    Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen Note • For more on the print settings screen or the setting item for Photo copy, see Copying Photos. The following screen is displayed by selecting Settings in the Copy standby screen. Example in Standard copy: Preview When Preview is displayed on the print settings screen, selecting Preview allows you to preview an...
  • Page 292 Note • Depending on the copy menu, some setting items cannot be selected. This section describes the setting items in Standard copy. The setting item which cannot be selected is displayed grayed out. For more on the setting items for Photo copy, see Copying Photos. •...
  • Page 293 • Page size Select the page size of the loaded paper. • Type (Media type) Select the media type of the loaded paper. • Print qlty (Print quality) Adjust print quality according to the original. Important • If you use Draft with Type set to Plain paper and the quality is not as good as expected, select Standard or High for Print qlty and try copying again.

  • Page 294: Scanning

    Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel Scanning Using Smartphone/Tablet...

  • Page 295: Scanning From Computer (Macos)

    Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer)

  • Page 296: Scanning According To Item Type Or Purpose (Ij Scan Utility Lite)

    Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer.

  • Page 297: Ij Scan Utility Lite Features

    IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
  • Page 298 Note • To set the applications to integrate with, see Settings Dialog.

  • Page 299: Scanning Easily (Auto Scan)

    Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes;...
  • Page 300 Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder)

  • Page 301: Scanning Documents And Photos

    Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.

  • Page 302: Scanning Tips

    Scanning Tips Positioning Originals (Scanning from Computer)

  • Page 303: Positioning Originals (Scanning From Computer)

    Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
  • Page 304 of the platen and the item. Portions placed on the diagonally striped area cannot be scanned. Important • Inkjet All-In-One printer: Important For the portions in which items cannot be scan- • Large items (such as A4 size photos) that cannot be ned, click Home to return to the top page of the placed away from the edges/arrow (alignment mark) of Online Manual for your model and search for...
  • Page 305 1. Make sure any original has been removed from platen. 2. Open document tray (A). 3. Slide the paper guides (B) all the way out. 4. Load document with side to scan facing up in document tray. Insert the document until it stops. 5.
  • Page 306 2. Place the item with the side to scan facing the platen, and then align it with the alignment mark. Important • If you open the document cover wide, the scanner may fall over. • Portions placed over (A) (0.094 inch (2.4 mm) from the left edge of the platen) or (B) (0.106 inch (2.7 mm) from the front edge) cannot be scanned.
  • Page 307 The item type may not be detected automatically. In that case, specify the item type in IJ Scan Utility and scan.

  • Page 308: Frequently Asked Questions

    Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Network Cannot Print or Connect For other questions about network, click here. Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout Results Are Unsatisfactory Print List of Support Code for Error (Paper Jams)
  • Page 309 Printout Results Are Unsatisfactory Scanning Problems (Windows) Scanning Problems (macOS) Scan Results Are Unsatisfactory (Windows) Scan Results Are Unsatisfactory (macOS) Cannot Print/Scan from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wi-Fi Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer...

  • Page 310: Network Settings And Common Problems

    Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen Printer is Not Found by Printer Find Screen of Setup Searching Printer by IP Address or Host Name During Setup...
  • Page 311 Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Cannot Find Printer from Smartphone/Tablet while Using Bluetooth Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly...

  • Page 312: Network Communication Problems

    Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...

  • Page 313: Cannot Find Printer On Network

    Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wi-Fi...

  • Page 314: Cannot Find Printer On Check Printer Settings Screen During Setup (Windows)

    Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen.

  • Page 315: Power Status

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Checking that Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device.

  • Page 316: Pc Network Connection

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
  • Page 317 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings Is printer set to allow wireless communication? Make sure the icon is displayed on the touch screen. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer. If icon is displayed: Checking Wi-Fi Environment...

  • Page 318: Wi-Fi Environment

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment Is the printer connected to the wireless router? Use the icon on the touch screen to make sure the printer is connected to the wireless router. is displayed: •...
  • Page 319 Important • Note that some wireless routers distinguish network names (SSIDs) by the last alphanumeric character according to their bandwidth (2.4 GHz or 5 GHz) or purpose (for computer or game machine). Check the network name (SSID) of the wireless router for the printer on the touch screen. Select (Setup) icon, Device settings, LAN settings, and Wi-Fi, and then check Network name (SSID).
  • Page 320 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information or use the operation panel to display it.

  • Page 321: Security Software Settings

    • If a firewall message appears: If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, click Redetect on the Check Printer Settings screen to redetect the printer.

  • Page 322: Wireless Router Settings

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the printer and the wireless router. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.

  • Page 323: Cannot Proceed Beyond Printer Connection Screen

    Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
  • Page 324 3. Restart computer. 4. Make sure you have no application software running. 5. Click here and perform setup.

  • Page 325: Cannot Find Printer While Using Wi-Fi

    Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the (Network status) icon on the touch screen.
  • Page 326 Note • Use 2.4 GHz or 5 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz or 5 GHz frequency band of the wireless router. To check the network name (SSID) set for the printer, print out the network setting information. Printing Network Settings Note •...
  • Page 327 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.

  • Page 328: Network Connection Problems

    Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...

  • Page 329: Printer Suddenly Stopped Working For Some Reason

    Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN (Wi-Fi) Cannot Connect to a Printer through Wireless Direct Cannot Print/Scan through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
  • Page 330 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. Note • Use 2.4 GHz or 5 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz or 5 GHz frequency band of the wireless router.
  • Page 331 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
  • Page 332 Is the icon displayed on the touch screen? Check2 If not, Wireless Direct is disabled. Turn on Wireless Direct. Check the settings of your device (smartphone/tablet). Check3 Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Make sure printer is selected as connection for device (e.g.
  • Page 333 Make sure the computer is connected to the wireless router. Check1 For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. If MP Drivers are not installed, install them. (Windows) Check2 Click here and install the MP Drivers.

  • Page 334: Network Key (Password) Unknown

    Network Key (Password) Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
  • Page 335 For macOS: Starting Up IJ Network Device Setup Utility Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 (Windows) The authentication method, Wi-Fi password, and dynamic encryption type must be identical among the wireless router, the printer, and your computer.

  • Page 336: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings

    Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
  • Page 337 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.

  • Page 338: Other Network Problems

    Other Network Problems Checking Network Information Restoring to Factory Defaults...

  • Page 339: Checking Network Information

    Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
  • Page 340 2. Make sure network interface used by computer is selected, and then click Advanced. Make sure Wi-Fi is selected as network interface. 3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place.
  • Page 341 "XXX.XXX.XXX.XXX" is the IP address of the target device. A message such as the following appears. 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms --- XXX.XXX.XXX.XXX ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss If "100% packet loss"...

  • Page 342: Restoring To Factory Defaults

    Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, click here and redo setup. Initialize the network setting using the printer's operation panel.

  • Page 343: Problems While Printing/Scanning From Smartphone/Tablet

    Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet...

  • Page 344: Cannot Print/Scan From Smartphone/Tablet

    Cannot Print/Scan from Smartphone/Tablet If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Wireless Direct Note •...
  • Page 345 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
  • Page 346 Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
  • Page 347 • Print the network settings. Printing Network Settings Have you entered the proper password specified for the Wireless Direct? Check5 To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.

  • Page 348: Printing Problems

    Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper/"No Paper" Error Cannot Print on the Disc Label Printout Results Are Unsatisfactory...

  • Page 349: Printer Does Not Print

    Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
  • Page 350 • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device. •...
  • Page 351 • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.

  • Page 352: Ink Does Not Come Out

    • If problem is not resolved after performing print head deep cleaning twice: If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair.

  • Page 353: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error

    Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
  • Page 354 If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
  • Page 355 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 356: Cannot Print On The Disc Label

    Use the multi-purpose tray supplied with this printer. For more on placing the multi-purpose tray, see Placing a Printable Disc. Unrecognizable printable disc may be placed. Check2 Canon recommends that you use printable discs specially processed to be printed on by an inkjet printer.
  • Page 357 Multi-Purpose Tray Jammed Pull out the multi-purpose tray gently. If the multi-purpose tray cannot be pulled out, cycle the power switch. The multi-purpose tray will automatically be ejected. When the multi-purpose tray is pulled out, place the multi-purpose tray again and retry printing. For more on placing the multi-purpose tray, see Placing a Printable Disc.

  • Page 358: Printout Results Are Unsatisfactory

    Check the settings on your PictBridge (Wi-Fi) compliant device or using the operation panel. PictBridge (Wi-Fi) Print Settings PictBridge settings • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
  • Page 359 Note • When printing from a PictBridge (Wi-Fi) compliant device, set the print quality setting using the operation panel. This setting cannot be made on the PictBridge (Wi-Fi) compliant device. If problem is not resolved, check also the sections below. Check3 See also the sections below: Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines...

  • Page 360: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines

    Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong...
  • Page 361 White Streaks Appear Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check status of ink tanks. Replace ink tank if ink has run out. Check2 Replacing Ink Tanks Are the orange tape and plastic wrap still on the ink tank? Check3 Make sure all the protective plastic wrap is peeled off to expose the Y-vent area, as shown below (A).
  • Page 362 • If problem is not resolved after performing print head deep cleaning twice: If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair. When using paper with one printable surface, check the correct printable side Check5 of the paper.

  • Page 363: Lines Are Misaligned/Distorted

    Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...

  • Page 364: Paper Is Smudged / Printed Surface Is Scratched

    Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
  • Page 365 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in.
  • Page 366 • From computer (Windows): 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK.
  • Page 367 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK.

  • Page 368: Vertical Line Next To Image

    Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, vertical lines (A) may appear in the left margin or the both margin. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note •...

  • Page 369: Scanning Problems (Macos)

    Scanning Problems (macOS) Scanning Problems...

  • Page 370: Scanning Problems

    Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start...

  • Page 371: Scanner Does Not Work

    Scanner Does Not Work Check that your scanner or printer is turned on. Check 1 With network connection, check the connection status and reconnect as Check 2 needed. With USB connection, connect the USB cable to a different USB port on the Check 3 computer.

  • Page 372: Scanner Driver Does Not Start

    Scanner Driver Does Not Start Make sure the application software supports AirPrint. Check 1 Select your scanner or printer on the application's menu. Check 2 Note • The operation may differ depending on the application. Scan and save images with IJ Scan Utility Lite and open the files in your Check 3 application.

  • Page 373: Error Message Is Displayed

    Error Message Is Displayed Your scanner may be locked. Check If IJ Scan Utility Lite or the application is running, exit it. Slide the scanner lock switch to the release position ), then reconnect the USB cable. Refer to the printed manual: Getting Started for how to unlock the scanner.

  • Page 374: Scanning Does Not Start / Scanning Does Not Complete

    Scanning Does Not Start / Scanning Does Not Complete Your scanner may be locked. Check If IJ Scan Utility Lite or the application is running, exit it. Slide the scanner lock switch to the release position ), then reconnect the USB cable. Refer to the printed manual: Getting Started for how to unlock the scanner.

  • Page 375: Items Cannot Be Scanned Correctly

    Items Cannot Be Scanned Correctly Your scanner may be locked. Check If IJ Scan Utility Lite or the application is running, exit it. Slide the scanner lock switch to the release position ), then reconnect the USB cable. Refer to the printed manual: Getting Started for how to unlock the scanner.

  • Page 376: Mechanical Problems

    Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen...

  • Page 377: Printer Does Not Turn On

    Make sure power plug is securely connected to printer, and then turn on again. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 378: Printer Turns Off Unexpectedly Or Repeatedly

    The setting is disabled. • To disable the setting from the computer: For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool.
  • Page 379 4. Select OK. 5. Select OK on the displayed screen. The setting to shut off the power automatically is disabled. Note • Refer to below to disable the setting from ScanGear (scanner driver). Scanner Tab...

  • Page 380: Usb Connection Problems

    USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing or scanning is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...

  • Page 381: Cannot Communicate With Printer Via Usb

    Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable.

  • Page 382: Wrong Language Appears In Touch Screen

    Wrong Language Appears in Touch Screen Follow the instructions below to select your language. 1. Tap HOME button and wait a little. 2. Select (Setup). Using the Operation Panel 3. Select 4. Select seventh setting item from top. 5. Select a language for touch screen. 6.

  • Page 383: Installation And Download Problems

    Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows)

  • Page 384: Failed To Mp Drivers Installation (Windows)

    Failed to MP Drivers Installation (Windows) If you cannot get past the Printer Connection screen: Other cases: If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen Other cases: If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.

  • Page 385: Updating Mp Drivers In Network Environment (Windows)

    Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. Download the latest MP Drivers for your model on the download page of the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded.

  • Page 386: Errors And Messages

    Errors and Messages When Error Occurred Message (Support Code) Appears...

  • Page 387: When Error Occurred

    When Error Occurred If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message is displayed on the computer or on the printer. For some errors, a support code (error number) is also displayed.

  • Page 388: Message (Support Code) Appears

    Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error.
  • Page 389 Check3 Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. When printer is connected to your computer with a USB cable, check device Check4 status from your computer.
  • Page 390 • "Printer driver could not be found" Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name"...

  • Page 391: List Of Support Code For Error

    List of Support Code for Error Support code appears on the touch screen and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the touch screen and computer screen and take the appropriate action in response.
  • Page 392 • 5000 to 5ZZZ 5011 5012 5050 5100 5200 520E 5400 5700 5B00 5B01 5C02 • 6000 to 6ZZZ 6000 6001 6004 6500 6502 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6911 6930 6931 6932 6933 6934 6935 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 •...

  • Page 393: List Of Support Code For Error (Paper Jams)

    List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: ◦...
  • Page 394 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. 1.
  • Page 395 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 396 The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 397 The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 398 1313 Cause Paper is jammed as printer pulled in printed paper. What to Do If the paper is jammed as the printer pulled in the printed paper, try to remove the paper from the following locations. • Paper output slot 1300 •...

  • Page 399: Paper Is Jammed Inside Printer

    Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper from the paper output slot / the feed slot of the cassette / the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.
  • Page 400 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees. 6. Make sure all jammed paper is removed.
  • Page 401 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 402: Removing Jammed Paper From Rear Side

    Removing Jammed Paper from Rear Side Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, tap Stop on the touch screen to stop the printing before you turn off the printer. 1.
  • Page 403 5. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1.
  • Page 404 2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. Attach transport unit cover. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.
  • Page 405 6. Attach rear cover. Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely. The print data that was sent to the printer is erased. Redo the printing. Note •...
  • Page 406 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 407 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Paper in the Rear Tray •...

  • Page 408: Paper Is Not In The Cassette (1003)

    Paper is Not in the Cassette (1003) Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do Take the corresponding actions below. • Load paper in the cassette. Loading Paper in the Cassette Note •...
  • Page 409 1013 Cause Multi-purpose tray compatible media is not set on multi-purpose tray, or the media position is misaligned. What to Do Remove the multi-purpose tray, place the multi-purpose tray compatible media properly, and then attach the multi-purpose tray to the printer. Placing Multi-purpose Tray Then select OK on the touch screen.
  • Page 410 1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not forget to close it, such as after replacing ink tanks.
  • Page 411 1401 Cause Print head may be damaged. What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 412 1600 Cause Ink may have run out. What to Do Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, tap OK on the printer with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.
  • Page 413 1660 Cause The ink tank cannot be recognized. What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer. Check the ink tank. If you want to cancel printing, tap Stop on the printer.
  • Page 414 With this operation, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
  • Page 415 With this operation, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink tanks.
  • Page 416 Cause Ink absorber is almost full. What to Do Select OK on the touch screen to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.

  • Page 417: Shipping Tape Etc. Are Still Attached (1890)

    Shipping Tape etc. Are Still Attached (1890) Cause Tape for securing print head holder during transportation may still be attached. What to Do Open the scanning unit / cover and make sure the tape for securing the print head holder during transportation has been removed.
  • Page 418 2110 Cause Paper settings for printing or copying do not match cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the printer. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) •...
  • Page 419 Select the appropriate action. Note • Depending on settings, some of the options below may not appear. Print with the loaded paper. Select this option to print or copy onto the paper in the cassette without changing the paper settings. For example, if the print or copy paper setting is A5, and cassette paper information is set to A4, the A5 size setting is used to print or copy onto the paper in the cassette.
  • Page 420 To change the message view setting when printing or copying using the operation panel of the printer: Feed settings To change the message view setting when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS)
  • Page 421 2113 Cause Paper settings for printing or copying do not match either rear tray or cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the printer. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) •...
  • Page 422 Select the appropriate action. Note • Depending on settings, some of the options below may not appear. Print with the loaded paper. Select this option to print or copy onto the paper in the rear tray or the cassette without changing the paper settings.
  • Page 423 Note • To suppress the misprint prevention message, change the setting as described below. When you suppress the message, the printer uses the paper settings for printing or copying onto the paper in the cassette regardless of whether or not the paper matches these settings. To change the message view setting when printing or copying using the operation panel of the printer: Feed settings...
  • Page 424 2114 Cause Paper settings for printing or copying do not match rear tray paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the printer. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) •...
  • Page 425 Select the appropriate action. Note • Depending on settings, some of the options below may not appear. Print with the loaded paper. Select this option to print or copy onto the paper in the rear tray without changing the paper settings. For example, if the print or copy paper setting is A5, and rear tray paper information is set to A4, the A5 size setting is used to print or copy onto the paper in the rear tray.
  • Page 426 To change the message view setting when printing or copying using the operation panel of the printer: Feed settings To change the message view setting when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS)
  • Page 427 4103 Cause Cannot perform printing with current print settings. What to Do Tap Stop on the touch screen to cancel printing. Then change the print settings and retry printing.
  • Page 428 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 429 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 430 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 431 What to Do Turn off the printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 432 5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
  • Page 433 List of Support Code for Error (Paper Jams) Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 434 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.

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