Revision History; Getting Technical Assistance; Check This First; Contacting Technical Support - Topcon B111 Hardware Integration Manual

Revision History

Revision Date (yyyy-mmm-dd)
A 2017-Apr-03

Getting Technical Assistance

Should you have any questions about the B111 or experience any problems with this board, contact Topcon
OEM Solutions technical support for immediate and comprehensive assistance.
Do not attempt to repair equipment yourself. Doing so will void your warranty and may damage the
hardware.

Check This First!

Before contacting Topcon OEM Solutions technical support, check the following:
•
Check all external board connections carefully to ensure correct and secure connections. Double check for
worn or defective cables.
•
Check all power sources to ensure their correct operation.
•
Check that the most current software is downloaded onto the computer and that the most current firmware
is loaded into the board. Check the Topcon
•
Check that the desired OAF options are enabled in the board. 
Then, try the following:
•
Reset the board using TRU (Tools Reset Receiver) or a GRIL command (set,/par/reset,yes).
•
Restore default settings using TRU (Tools Reset Parameters) or a GRIL command (init,/setup/).
•
Clear the NVRAM using TRU (Tools Factory Reset) or a GRIL command (init,/dev/nvm/a).
If the problem persists, see the following section for contact information.

Contacting Technical Support

If the troubleshooting hints and tips in this guide fail to remedy the problem, contact Topcon OEM Solutions
technical support.

E-mail

To contact Topcon OEM Solutions technical support via e-mail, use the
address.
When e-mailing TPS technical support, provide the following information for better, faster service:
1. The board model and configuration settings. This information can be retrieved using
TRUInformationSave to File. Save the receiver's output to a text file. Attach this file to the email
and submit it to Topcon OEM Solutions technical support.
2. The system/hardware specifications for the computer running TRU or a custom application; such as,
operating system and version, memory and storage capacity, processor speed, etc.
3. The symptoms and/or error codes/messages that precede and follow the problem.
4. The activities being tried when the problem occurs. If possible, include the exact steps being taken up to
when the error message or other problem occurs.
5. How regularly the problem occurs.
Generally, an OEM Solutions technical support representative will reply within 8 business hours or less,
depending on the severity of the problem.
Preface
Changes
Initial release of the B111 Hardware Integration Guide.
TotalCare support website for the latest updates.
P/N: 1018409-01
oemsupport@topcon.com electronic mail
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