Known Issues With Tested Video Collaboration Applications - Mitel MiVoice 6930w User Manual

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OBILE INK
If the user starts a PCLink session (that is, the user starts a PC application that has the phone set as
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the audio device) while the IP Phone is idle or ringing, then PC audio will automatically become active
on the IP phone's speakerphone. The user can then change the audio path to an attached USB/
Analog headset by pressing the Speaker/Headset key (or the answer key on the headset) or to a wired
handset by lifting the handset from its cradle.
When the IP Phone is on an active VoIP Call
If the user starts a PCLink session (that is, the user starts a PC application that has the phone set as
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the audio device) while on an IP call on the phone, the Mobile/PC Line key starts flashing and the
button label changes to PC Audio:
If the user hangs up the IP call at some point after initiating the PCLink audio, the user must press
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the Mobile/PC Line softkey on the phone to start the PCLink audio on the IP Phone's speakerphone.
The user can then change to headset or handset as required.
If the user taps the Mobile/PC Line key to initiate the PCLink audio on the phone without first termi-
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nating the IP call, the IP call is put on hold. The PCLink audio automatically becomes active on what-
ever audio accessory the user was using for the IP call, which could be the speakerphone, headset,
or corded handset. The user can switch between the PCLink audio and the IP Phone call audio by
pressing the IP Line key or the Mobile/PC Line key.
When the IP Phone is in a DND or Locked State
If the user places a desk phone call while the IP Phone is in DND or Locked state, the call fails.
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If the user initiates DND or locks the phone while the phone is already in use for PC audio, the PC
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audio remains active on the IP Phone regardless of the IP Phone being placed into DND or being
locked.

Known Issues With Tested Video Collaboration Applications

Mitel has tested the PCLink feature with a number of third party Video Collaboration applications and has
identified issues with use of the PCLInk feature with some of them. Following is a description of the issues
and recommendations for how to use these applications to avoid these issues.
Microsoft (MS) Teams
While using PCLink for a web browser accessed MS Teams meeting, if you switch to an IP Phone call on
the phone and then switch back to the PCLink audio, the browser based MS Teams session does not
automatically set the PC audio device it is using back to the 6930 IP Phone. You will need to manually
select the 6930 IP Phone as the audio device from within the MS Teams Audio Settings. To avoid this
issue, it is recommended that you use the MS Teams PC application to host/access MS Team meetings,
which must first be downloaded and installed on your PC.
GoToMeeting
In testing GotoMeeting, random 1-way audio issues were encountered for the meeting host only that is,
the host can hear others but no-one can hear the host. However, no issues were seen with meeting partic-
ipants using PCLInk for the meeting audio. To avoid this issue, it is recommended that you switch to a PC
audio device other than the Mitel 6930 IP Phone from within the GotoMeeting Audio Settings when
hosting a session. If you are a meeting participant, there is no issue with using the Mitel 6930 IP Phone
as the audio device for GotoMeeting sessions.
Google Workspace (GSuite/Google Meet)
When hosting or accessing a Google Workspace meeting using a web browser other than Google
Chrome, Google Workspace automatically selects the Operating System (Windows 10/ MAC OS) default
PCL 6930 IP P
INK FOR HONE
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