Page 1 ThinkSystem ST50 V2 Maintenance Manual Machine Types: 7D8J and 7D8K...
Page 2 In addition, ensure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup First Edition (March 2022) ©...
Page 4 Processor replacement (trained technician Resolving suspected Ethernet controller only) ....134 problems ....163 Remove the processor (trained technician Troubleshooting by symptom .
Page 5: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2022, 2022...
Page 6: Safety Inspection Checklist
1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products.
Page 7 Click Power ➙ Power Cables to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.
Page 8 ThinkSystem ST50 V2 Maintenance Manual...
Page 9: Chapter 1. Introduction
Identifying your server When you contact Lenovo for help, the machine type and serial number information helps support technicians to identify your server and provide faster service. The machine type and serial number are on the ID label on the front of the server.
Page 10: Server Form Factor
Scan the QR code with a mobile device and a QR code reader application to get quick access to the Lenovo Service web site for this server. The Lenovo Service web site provides additional information for parts installation and replacement videos, and error codes for server support.
Page 11 • Xeon ® E3–23XX • Pentium Gold For a list of supported processors, see https://static.lenovo.com/us/en/serverproven/ index.shtml Note: Xeon E3–23XX processor without integrated graphics feature does not support the ® KVM redirection functions; GPU is required when such processor is installed. If a processor with integrated graphics feature and a GPU are installed in the system, the integrated graphics feature and the DisplayPorts will be disabled.
Page 12 • Supports up to two network adapters. Note: For PXE boot application (Preboot eXecution Environment), it is recommended to install a PXE boot supporting Ethernet adapter for best performance. For a list of supported network adapters, see https://static.lenovo.com/us/en/ serverproven/index.shtml ThinkSystem ST50 V2 Maintenance Manual...
Page 13 • Some Lenovo systems management applications, including XClarity Administrator, XClarity Controller, XClarity Energy Manager, and XClarity Essentials, are not supported by ST50 V2. • For information on the Lenovo XClarity Provisioning Manager Lite, see the LXPM documentation compatible with your server at https://sysmgt.lenovofiles.com/help/ topic/lxpm_frontend/lxpm_product_page.html...
Page 14 Table 1. Specifications, Type 7D8J and 7D8K (continued) Specification Description Electrical input This server supports one of the following non-hot-swap, non-redundant power supplies: • Fixed ATX 300 watt Single-Output Gold – Input power 115Vac or 230Vac This power supply does not support Intel Xeon ®...
Page 15: Particulate Contamination
If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
Page 16: Update The Firmware
Update the firmware Go to Lenovo Datacenter Support site for the latest firmware update package. To update the firmware from a flash device, complete the following steps: 1.
Page 17: Tech Tips
Tech Tips Lenovo continually updates the support website with the latest tips and techniques that you can use to solve issues that your server might encounter. These Tech Tips (also called retain tips or service bulletins) provide procedures to work around issues or solve problems related to the operation of your server.
Page 18 • Start an orderly shutdown using the operating system (if supported by your operating system). • Press the power-on button to start an orderly shutdown (if supported by your operating system). • Press and hold the power button for more than 4 seconds to force a shutdown. ThinkSystem ST50 V2 Maintenance Manual...
Page 19: Chapter 2. Server Components
Front thermal sensor Front panel Some crucial key controls, connectors, and LEDs are located on the front panel of the server. The following illustration shows the controls, connectors, and LEDs on the front panel of the server. © Copyright Lenovo 2022, 2022...
Page 20 Figure 4. Components on the front panel Table 4. Components on the front panel Power button with power status (white) USB Type-C 3.2 Gen2 connector Drive activity LED (white) Two USB 3.1 Gen1 connectors Mic-in connector (Windows Client OS only) Two USB 3.2 Gen 2 connectors Headset connector (Windows Client OS only) Notes:...
Page 21: Side View
Press the power button to turn on the server, or hold it for several seconds to turn the server off when the server cannot be turned off in the operating system. The power status LED helps determine the current power status. Table 5.
Page 22: Rear View
Figure 5. Side view Table 7. Side view Intrusion switch M.2 drive Drive bay 3 (One 3.5-inch SATA drive) Drive bay 2 (One 2.5-inch SATA drive) ODD drive bay (One 9mm slim SATA Optical disk drive) Drive bay 1 (One 3.5-inch SATA drive) Front bezel Power supply unit 3V CMOS battery (CR2032)
Page 23 Figure 6. Rear view Table 8. Rear view Padlock loop Two USB 3.2 Gen1 connectors PCIe slot 1 1 GB RJ45 Ethernet connector PCIe slot 2 DisplayPort 2 connector (Supported by processor with integrated graphic feature only.) PCIe slot 3 DisplayPort 1 connector (Supported by processor with integrated graphic feature only.) Kensington lock...
Page 24 PCIe slot 1 PCIe slot 1 is a PCI Express 4.0 x16 expansion slot that is compatible with FHHL 75W PCIe adapter. PCIe slot 2 PCIe slot 2 is a PCI Express 3.0 x1 slot that is compatible with FHHL 25W PCIe adapter. PCIe slot 3 PCIe slot 3 is a PCI Express 3.0 x4 in x16 slot that is compatible with FHHL 25W PCIe adapter.
Page 25: Server Locks
The cable lock also locks the buttons used to remove the server cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://datacentersupport.lenovo.com...
Page 26: System Board Components
Figure 8. Padlock System board components The illustration in this section shows the component locations on the system board. Figure 9. System board components ThinkSystem ST50 V2 Maintenance Manual...
Page 27: Raid Adapters
Table 10. Components on the system board Processor power connector 3V battery (CR2032) Note: The 2x2 pins marked in grey are for 300W PSU. Processor SATA 3 connector (drive bay 3) Processor heat sink fan power connector SATA 4 connector (ODD drive) Memory module slot 1 SATA 2 connector (drive bay 2) Memory module slot 2...
Page 28 Note: Disengage all latches, release tabs, or locks on cable connectors when you disconnect cables from the system board. Failing to release them before removing the cables will damage the cable sockets on the system board, which are fragile. Any damage to the cable sockets might require replacing the system board. Figure 11.
Page 29: Cable Routing For Drive Bay 1 And Bay 2
Cable routing for drive bay 1 and bay 2 Read this section to learn about cable routing for the drive in bay 1 and bay 2. Drive bay 1 Figure 13. Cable routing for drive bay 1 Table 11. Cable routing for drive bay 1 Cable From 1st 3.5 or 2.5 HDD SATA cable,...
Page 30 Drive bay 2 Figure 14. Cable routing for drive bay 2 Table 12. Cable routing for drive bay 2 Cable From 1st 3.5 or 2.5 HDD SATA cable, Bay 2 drive signal connector SATA 2 connector 185 mm 1st 3.5 and 2.5 HDD Power Cable Bay 2 drive power connector and bay SATA power 2 connector (300 mm + 80 mm)
Page 31: Cable Routing For Drive Bay 3
Cable routing for drive bay 3 Read this section to learn about cable routing for the drive in bay 3. Figure 15. Cable routing for drive bay 3 Table 13. Cable routing for drive bay 3 Cable From SATA cable 1 latch (520 mm) Bay 3 drive signal connector SATA 3 connector Slim ODD, second 3.5-inch drive...
Page 32: Cable Routing For Optical Disk Drive
Cable routing for optical disk drive Read this section to learn about cable routing for the optical disk drive. Figure 16. Cable routing for optical disk drive Table 14. Cable routing for optical disk drive Cable From SATA cable 1 latch (520 mm) Optical disk drive signal connector SATA 4 connector Slim ODD, second 3.5-inch drive...
Page 33: Cable Routing For The Raid Adapter And Drives
Cable routing for the RAID adapter and drives Read this section to learn about cable routing for the RAID adapter and drives. RAID adapter cable The break lines indicate that part of the cable is hidden in the illustration. Figure 17. Mini SAS HD to 4 SATA 7-pin cable Table 15.
Page 34 Table 16. Cable routing for three drives with the RAID adapter (continued) Cable From Bay 2 drive signal cable labeled as “1” connector Bay 3 drive signal cable labeled as “2” connector Bay 2 drive power 1st 3.5 and 2.5 HDD Power Cable (300 mm + 80 mm) connector and bay 1 drive SATA power 2 connector power connector...
Page 35 Cable routing for two drives with the RAID adapter Note: The RAID adapter should be installed in PCIe slot 1. Figure 19. Cable routing for two drives with the RAID adapter Table 17. Cable routing for two drives with the RAID adapter Cable From Bay 1 drive signal...
Page 36: Cable Routing For The Power Supply Unit
Cable routing for the power supply unit Read this section to learn about cable routing for the power supply unit. Figure 20. Cable routing for the power supply unit Table 18. Cable routing for the power supply unit From Processor power connector Micro-fit to 1X15P and 1X4P Y-splitter power cable (4-pin or 8-pin SATA connector for processor power) Note: The 2x2 pins marked in grey are for 300W PSU.
Page 37: Cable Routing For The Front Fan And Rear Fan
Cable routing for the front fan and rear fan Read this section to learn about cable routing for the front fan and rear fan. Figure 21. Cable routing for the front fan and rear fan Table 19. Cable routing for the heat sink and fan module From Front fan cable Front fan connector...
Page 38: Cable Routing For The Heat Sink And Fan
Cable routing for the heat sink and fan module Read this section to learn about cable routing for the heat sink and fan module. Figure 22. Cable routing for the heat sink and fan module for processor with TDP lower than 95W Figure 23.
Page 39 Make sure to follow the “Cable routing guidelines” in “Internal cable routing” on page For the system-board connector locations, see “System board components” on page Chapter 2 Server components...
Page 40: Cable Routing For The Intrusion Switch
Cable routing for the intrusion switch Read this section to learn about cable routing for the intrusion switch. Figure 24. Cable routing for the intrusion switch Table 21. Cable routing for the intrusion switch From Intrusion switch cable Intrusion switch connector For the system-board connector locations, see “System board components”...
Page 41: Cable Routing For The Thermal Sensor
Cable routing for the thermal sensor Read this section to learn about cable routing for the thermal sensor. Figure 25. Cable routing for the thermal sensor Table 22. Cable routing for the thermal sensor From Thermal sensor cable Thermal sensor connector Note: If applicable, place the thermal sensor cable under the M.2 drive.
Page 42: Cable Routing For The Mono Amplifier
Cable routing for the mono amplifier Read this section to learn about cable routing for the mono amplifier. Figure 26. Cable routing for the mono amplifier Table 23. Cable routing for the mono amplifier From Mono amplifier cable Mono amplifier connector Make sure to follow the “Cable routing guidelines”...
Page 43: Led
Cable routing for the power button with LED Read this section to learn about cable routing for the power button with LED. Figure 27. Cable routing for the power button with LED Table 24. Cable routing for the power button with LED From Power button with LED cable Power button with LED connector...
Page 44: Parts List
Tier 1 CRU at your request with no service agreement, you will be charged for the installation. • Tier 2 customer replaceable unit (CRU): You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 45 • Field replaceable unit (FRU): FRUs must be installed only by trained service technicians. • Consumable and Structural parts: Purchase and replacement of consumable and structural parts is your responsibility. If Lenovo acquires or installs a structural component at your request, you will be charged for the service.
Page 46 Table 25. Parts listing (continued) Consumable Description and Structural Index Tier 1 CRU Tier 2 CRU parts Heat sink and fan module (for √ processor with 95W TDP) √ 3V CMOS battery (CR2032) ThinkSystem ST50 V2 Maintenance Manual...
Page 47: Power Cords
Several power cords are available, depending on the country and region where the server is installed. To view the power cords that are available for the server: 1. Go to: http://dcsc.lenovo.com/#/ 2. Click Preconfigured Model or Configure to order. 3. Enter the machine type and model for your server to display the configurator page.
Page 48 ThinkSystem ST50 V2 Maintenance Manual...
Page 49: Chapter 3. Hardware Replacement Procedures
– Use a slow lifting force. Never move suddenly or twist when you lift a heavy object. – To avoid straining the muscles in your back, lift by standing or by pushing up with your leg muscles. © Copyright Lenovo 2022, 2022...
Page 50: System Reliability Guidelines
• Make sure that you have an adequate number of properly grounded electrical outlets for the server, monitor, and other devices. • Back up all important data before you make changes related to the disk drives. • Have a small flat-blade screwdriver, a small Phillips screwdriver, and a T8 torx screwdriver available. •...
Page 51: Handling Static-Sensitive Devices
Handling static-sensitive devices Review these guidelines before you handle static-sensitive devices to reduce the possibility of damage from electrostatic discharge. Attention: Prevent exposure to static electricity, which might lead to system halt and loss of data, by keeping static-sensitive components in their static-protective packages until installation, and handling these devices with an electrostatic-discharge wrist strap or other grounding system.
Page 52: Memory Module Installation Rules
• All memory modules installed should be identical in type and capacity. • Do not mix memory modules with different voltages. • Do not mix low-voltage and regular UDIMMs. (2R memory module only) For a list of supported Memory module slot options, see: https://static.lenovo.com/us/en/serverproven/ index.shtml ThinkSystem ST50 V2 Maintenance Manual...
Page 53: Cmos Battery (Cr2032) Replacement
Table 27. Memory module installation rules and order for Independent Mode Total Memory channel A Memory channel B memory Slot 3 Slot 4 Slot 1 Slot 2 modules † See the following for the maximum memory speed supported: • Maximum memory speed supported by same memory capacity: –...
Page 54 S004 CAUTION: When replacing the lithium battery, use only Lenovo specified part number or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 55: Install The Cmos Battery (Cr2032)
• To avoid possible danger, make sure to read and follow the safety statements. • Lenovo has designed this product with your safety in mind. The CMOS battery must be handled correctly to avoid possible danger. If you install the CMOS battery, do adhere to the following instructions.
Page 56 S004 CAUTION: When replacing the lithium battery, use only Lenovo specified part number or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 57: Drive And Drive Cage Replacement
A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- AU3iY3F7lq3qfqr5caGbIu Procedure Step 1. Place the CMOS battery on top of the socket with the positive (+) symbol facing up, and press the battery into the seat until it clicks in place. Figure 31.
Page 58: Replacement
Drive bay Types of drive supported Bay 1 3.5-inch simple-swap drive Bay 2 2.5-inch simple-swap drive Bay 3 3.5-inch simple-swap drive Optical drive bay 9mm slim SATA Optical disk drive Simple-swap drive and drive cage (bay 1-2) replacement Follow this procedure to install a simple-swap drive and drive cage into bay 1 or bay 2. Remove a simple-swap drive (bay 1-2) Follow this procedure to remove a simple-swap drive from bay 1 and bay 2.
Page 59 Step 3. Remove the simple-swap drive assembly. Remove the simple-swap drive assembly from drive bay 1 Grasp the retainer handle, and lift the drive assembly out of the drive bay. Figure 33. Removing drive assembly from drive bay 1 Remove the simple-swap drive assembly from drive bay 2 Pinch the retainer handles.
Page 60 Step 4. If necessary, remove the drive from the retainer. Tear both sides of the retainer apart, and remove the drive. Remove a 3.5-inch drive from the retainer Figure 35. Removing a 3.5-inch drive from the retainer Note: Depending on the configuration, the 3.5-inch drive may be the model in the illustration below.
Page 61 – 2.5-inch simple-swap solid-state drive in drive bay 2 For a complete list of supported optional devices for the server, see https://static.lenovo.com/us/en/ serverproven/index.shtml • If there are more than one drives to be installed, determine installation order based on the following rules: –...
Page 62 Procedure Note: To prevent from damaging the drive with static discharge, do not touch the circuit board on the bottom of the drive. Figure 37. Circuit board on the drive Step 1. Install a 3.5-inch or 2.5-inch drive to the retainer Slightly tear both sides of the retainer apart.
Page 63 Figure 38. Installing a 3.5-inch drive into the retainer Note: Depending on the configuration, the 3.5-inch drive may be the model in the illustration below. Install a 2.5-inch drive into the retainer Chapter 3 Hardware replacement procedures...
Page 64 Figure 39. Installing a 2.5-inch drive into the retainer Step 2. Face the retainer handles upward and push the drive assembly into the drive bay. Press the drive assembly firmly to ensure it is seated correctly. Install 3.5-inch drive assembly into drive bay 1 ThinkSystem ST50 V2 Maintenance Manual...
Page 65 Figure 40. Install 3.5-inch drive assembly into drive bay 1 Install 2.5-inch drive assembly into drive bay 2 Figure 41. Install 2.5-inch drive assembly into drive bay 2 Step 3. Connect the signal and power cable to the system board, see “Internal cable routing”...
Page 66 White The drives are active. None The drives are not active. 3. Use the Lenovo XClarity Provisioning Manager Lite to configure the RAID if necessary. For more information, see https://sysmgt.lenovofiles.com/help/topic/LXPML/RAID_setup.html Remove the drive cage (bay 1-2) Follow this procedure to remove the drive cage from bay 1 or bay 2.
Page 67 Note: Remove the bay 2 drive cage first; then, proceed to remove the bay 1 drive cage. Slightly pull out the latch on the bay 2 drive cage to release it from the bay 1 drive cage. Pull the bay 2 drive cage out from the chassis. Figure 42.
Page 68 Figure 43. Removing drive cage from drive bay 1 After you finish 1. Install a new drive cage, see “Install the drive cage (bay 1-2)” on page 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 69 A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- AU3iY3F7lq3qfqr5caGbIu Procedure Note: Install the bay 1 drive cage first; then, proceed to install the bay 2 drive cage. Step 1. Install the bay 1 drive cage. Align the bay 1 drive cage to the slots on chassis; then, install it into the chassis. Make sure the drive cage is seated correctly in the chassis.
Page 70: Simple-Swap Drive And Drive Cage Replacement (Bay 3)
Figure 45. Installing the drive bay 2 cage After you finish 1. Install simple-swap drives if necessary, see “Install a simple-swap drive (bay 1-2)” on page 2. Complete the parts replacement, see “Complete the parts replacement” on page 158. Simple-swap drive and drive cage replacement (bay 3) Follow this procedure to remove and install a simple-swap drive or drive cage from and into bay 3.
Page 71 • If the server is in a rack, remove it from the rack. See “Remove the server from the rails” on page 138. • Remove any locking device that secures the server, such as a Kensington lock or a padlock. •...
Page 72 – 2.5-inch simple-swap solid-state drive in drive bay 2 For a complete list of supported optional devices for the server, see https://static.lenovo.com/us/en/ serverproven/index.shtml • If there are more than one drives to be installed, determine installation order based on the following rules: –...
Page 73 Note: To prevent from damaging the drive with static discharge, do not touch the circuit board on the bottom of the drive. Figure 47. Circuit board on the drive Step 1. Install the 3.5-inch drive to the drive cage. Slightly tear both sides of the retainer apart. Attention: Position the drive connectors on the opposite side of the retainer handles.
Page 74 White The drives are active. None The drives are not active. 5. Use the Lenovo XClarity Provisioning Manager Lite to configure the RAID if necessary. For more information, see https://sysmgt.lenovofiles.com/help/topic/LXPML/RAID_setup.html Remove the drive cage (bay 3) Follow this procedure to remove a simple-swap drive cage from bay 3.
Page 75 S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 76 Step 2. Remove the 3.5-inch drive cage from the optical drive cage. Remove the screw that secures the 3.5-inch drive cage to the optical drive cage. Reserve the screw to be used for reinstalling the 3.5-inch drive cage.. Slide the optical drive cage to separate it from the 3.5-inch drive cage. Figure 50.
Page 77 A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- AU3iY3F7lq3qfqr5caGbIu Procedure Step 1. (Optional) Install the EMI shielding included in the component packaging to the chassis. Note: Installing the EMI shielding is required when the original shielding slot on the chassis is vacant.
Page 78: Optical Drive And Drive Cage Replacement
Figure 52. Installing the 3.5-inch drive cage to the optical drive cage After you finish 1. Reinstall the optical drive cage, see “Install the optical drive cage” on page 2. Complete the parts replacement, see “Complete the parts replacement” on page 158.
Page 79 • Turn off the server and peripheral devices, and disconnect the power cords and all external cables, see “Power off the server” on page • If the server is in a rack, remove it from the rack. See “Remove the server from the rails” on page 138.
Page 80 Figure 54. Removing optical drive retainer Step 4. (Optional) Pull the optical drive bezel away to remove it from the optical drive. Figure 55. Removing the optical drive bezel After you finish 1. Install a new optical drive, see “Install an optical drive” on page 73 2.
Page 81 Figure 56. Installing the optical drive bay shield 3. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Install an optical drive Follow this procedure to install an optical drive.
Page 82 S006 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
Page 83 Figure 57. Removing the optical drive bay shield Step 2. (Optional) Install the optical drive retainer. Align the pin on the bottom of the retainer and the corresponding slot on the optical drive, then insert the pin into the slot. Insert the rest two pins on retainer to the corresponding slots on the optical drive.
Page 84 Figure 59. Installing the optical drive bezel Step 4. Install the optical drive. From outside of the chassis, insert the optical drive into the chassis. Slide the optical drive inward until the latch snaps into place. Figure 60. Installing the optical drive Step 5.
Page 85 S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 86 Figure 61. Removing the optical drive cage After you finish 1. If applicable, replace the 3.5-inch drive cage or replace the 3.5-inch drive, see “Simple-swap drive and drive cage replacement (bay 3)” on page 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 87 S006 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
Page 88: Fan Replacement
Figure 62. Installing the optical drive cage Step 4. If applicable, connect the signal and power cable of the 3.5-inch drive to the system board, see “Internal cable routing” on page Procedure 1. To install an optical drive, see “Install an optical drive” on page 2.
Page 89 About this task Attention: • Read “Safety inspection checklist” on page iv “Installation guidelines” on page 41 to ensure that you work safely. • Turn off the server and peripheral devices, and disconnect the power cords and all external cables, see “Power off the server”...
Page 90: Install The Fan (Front And Rear)
Step 3. Remove the front fan or rear fan from the chassis. From the outside of the chassis, cut off the four rubber mounts that secure the fan to the chassis. Slide the fan away from the chassis; then, lift it out of the chassis. Figure 63.
Page 91 1. Read “Safety inspection checklist” on page iv “Installation guidelines” on page 41 to ensure that you work safely. 2. Touch the static-protective package that contains the component to any unpainted metal surface on the server; then, remove it from the package and place it on a static-protective surface. Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-...
Page 92: Front Bezel Replacement
Figure 65. Front fan and rear fan rubber mounts installation Step 2. Connect the fan cable to the system board, see “Internal cable routing” on page After you finish 1. (Removing the front fan only) Reinstall the front bezel, see “Install the front bezel”...
Page 93 • If the server is in a rack, remove it from the rack. See “Remove the server from the rails” on page 138. • Remove any locking device that secures the server, such as a Kensington lock or a padlock. •...
Page 94: Install The Front Bezel
Procedure Step 1. Make preparation for this task. Remove the server cover, see “Remove the server cover” on page 144. Note: The heat sink and processor could be very hot. To avoid burning yourself, wait for a few minutes after turning off the server before you remove the server cover. Step 2.
Page 95: Front Panel Replacement
Attention: • Read “Safety inspection checklist” on page iv “Installation guidelines” on page 41 to ensure that you work safely. Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- AU3iY3F7lq3qfqr5caGbIu Procedure Step 1. Install the front bezel. Insert the three plastic tabs on the bottom of the front bezel with the corresponding slots on the front of the chassis.
Page 96 S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 97 Figure 68. Disconnecting the power button from the system board Step 3. Remove the screw the secures the front bezel to the chassis. Chapter 3 Hardware replacement procedures...
Page 98 Figure 69. Removing the screw the secures the front bezel to the chassis Step 4. Remove the front panel. Rotate the left end of the front panel away from the chassis. Remove the front panel from the chassis. ThinkSystem ST50 V2 Maintenance Manual...
Page 99: Install The Front Panel
Figure 70. Removing front panel from the chassis Procedure 1. Install a new front panel, see “Install the front panel” on page 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Install the front panel Follow this procedure to install the front panel.
Page 100 1. Read “Safety inspection checklist” on page iv “Installation guidelines” on page 41 to ensure that you work safely. 2. Touch the static-protective package that contains the component to any unpainted metal surface on the server; then, remove it from the package and place it on a static-protective surface. Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-...
Page 101: Heat Sink And Fan Module Replacement
Step 2. Fasten the screw to secure the front panel to the chassis. Figure 72. Securing front panel to the chassis Step 3. Connect the power button cable to the system board, see “Internal cable routing” on page Procedure 1. Reinstall the front bezel, see “Install the front bezel”...
Page 102 S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 103 Figure 73. Removing the four screws securing the heat sink fan to the chassis Step 4. Loosen screw 1 and 2 first; then loosen screw 3 and 4. Partially loosen screw 1. Fully loosen screw 2. Fully loosen screw 1. Partially loosen screw 3.
Page 104: Install The Heat Sink And The Fan Module
Figure 74. Loosening the screws on the heat sink and fan module for processor with TDP lower than 95W Loosening the screws on the heat sink and fan module for processor with 95W TDP Figure 75. Loosening the screws on the heat sink and fan module for processor with 95W TDP Step 5.
Page 105: (Trained Technician Only)
2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Install the heat sink and the fan module (trained technician only) Follow this procedure to install the heat sink and the fan module. This procedure must be executed by a trained technician.
Page 106 Step 3. Tighten screw 1 and 2 first, then tighten screw 3 and 4. Partially tighten screw 1. Fully tighten screw 2. Fully tighten screw 1. Partially tighten screw 3. Fully tighten screw 4. Fully tighten screw 3. Note: Do not touch the thermal grease while handling the heat sink and fan module. Tightening the screws on the heat sink and fan module for processor with TDP lower than Figure 76.
Page 107 Figure 77. Tightening the screws on the heat sink and fan module for processor with 95W TDP Step 4. If the server is installed with processor with 95W TDP, the heat sink fan should be installed on the rear side of the chassis. Align the four fan screws to the screw holes on the rear side of the chassis, and fasten the screws to secure it.
Page 108: Intrusion Switch Replacement
After you finish 1. If necessary, reinstall the optical drive cage, see “Install the optical drive cage” on page 2. Proceed to complete the parts replacement, see “Complete the parts replacement” on page 158. Intrusion switch replacement The intrusion switch generates an event in the system event log (SEL) when the server cover is not properly installed.
Page 109 Figure 79. Disconnecting the intrusion switch cable from system board Step 3. Remove the intrusion switch. Remove the screw that secures the intrusion switch to the chassis. Remove the intrusion switch from the chassis. Chapter 3 Hardware replacement procedures...
Page 110: Install The Intrusion Switch
Figure 80. Removing the intrusion switch After you finish 1. Install a new intrusion switch, see “Install the intrusion switch” on page 102. 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 111 A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- AU3iY3F7lq3qfqr5caGbIu Procedure Step 1. (Optional) If you are installing an intrusion switch option, assemble the intrusion switch. Insert the intrusion switch into the bracket until it click into place. Figure 81. Assembling the intrusion switch Step 2.
Page 112: M.2 Drive And Retainer Replacement
Proceed to complete the parts replacement, see “Complete the parts replacement” on page 158. M.2 drive and retainer replacement Follow this procedure to remove and install the M.2 drive and the M.2 drive retainer. Remove an M.2 drive Follow this procedure to remove an M.2 drive. S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the...
Page 113 Figure 83. M.2 drive location M.2 drive Step 3. Remove the M.2 drive. Lift the retainer post away from the M.2 drive retainer. Rotate the rear end of the M.2 drive to an angle, and remove the M.2 drive from the system board.
Page 114: Install An M.2 Drive
Figure 84. Removing the M.2 drive After you finish 1. Install a new M.2 drive if necessary, see “Install an M.2 drive” on page 106. 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 115: Remove The M.2 Drive Retainer
Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- AU3iY3F7lq3qfqr5caGbIu About this task Step 1. Make sure the 2.5-drive is removed from drive bay 2, see “Remove a simple-swap drive (bay 1-2)” on page Step 2. Make sure the post on the M.2 drive retainer is lifted away from the retainer.
Page 116 S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 117 Figure 86. M.2 drive retainer location M.2 drive retainer Step 3. Remove the M.2 drive retainer. Press the tab on the retainer and slightly push the nub upward. Slide the retainer forward and lift it out of the chassis. Figure 87. Removing the M.2 drive retainer After you finish 1.
Page 118: Install The M.2 Drive Retainer
Install the M.2 drive retainer Follow this procedure to install the M.2 drive retainer. S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 119 3. Proceed to complete the parts replacement, see “Complete the parts replacement” on page 158. Chapter 3 Hardware replacement procedures...
Page 120: Memory Module Replacement
Memory module replacement Follow this procedure to remove and install a memory module. Remove a memory module Follow this procedure to remove a memory module S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 121: Install A Memory Module
Note: The heat sink and processor could be very hot. To avoid burning yourself, wait for a few minutes after turning off the server before you remove the server cover. If the optical drive cage is installed, remove it from the chassis, see “Remove the optical drive cage”...
Page 122 Attention: • Read “Safety inspection checklist” on page iv “Installation guidelines” on page 41 to ensure that you work safely. • Touch the static-protective package that contains the component to any unpainted metal surface on the server; then, remove it from the package and place it on a static-protective surface. Memory modules are sensitive to static discharge and require special handling.
Page 123 Chapter 3 Hardware replacement procedures...
Page 124: Mono Amplifier (Speaker) Replacement
Step 3. Align the memory module with the slot; then, press the memory module into the slot with even pressure on both ends of the memory module until the retaining clips snap into the locked position. Note: Make sure that the small tabs on the retaining clips engage with the notches on the memory module.
Page 125 About this task Attention: • Read “Safety inspection checklist” on page iv “Installation guidelines” on page 41 to ensure that you work safely. • Turn off the server and peripheral devices, and disconnect the power cords and all external cables, see “Power off the server”...
Page 126 Figure 92. Disconnecting the mono amplifier cable Step 3. Remove the mono amplifier. Remove the screw that secures the mono amplifier to the chassis. Slide out the mono amplifier from the bracket, and remove it from the chassis. Figure 93. Removing the mono amplifier After you finish ThinkSystem ST50 V2 Maintenance Manual...
Page 127: Install The Mono Amplifier (Speaker)
1. Install a new mono amplifier, see “Install the mono amplifier (speaker)” on page 119. 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Install the mono amplifier (speaker) Follow this procedure to install the mono amplifier (speaker).
Page 128: Pcie Adapter Replacement
This server comes with three PCIe slots. The adapter can be Ethernet, host bus, RAID, graphics, or any other types that are supported, but the installation and removal procedures are the same. Note: For a list of the supported PCIe adapters, see: https://static.lenovo.com/us/en/serverproven/index.shtml Remove a PCIe adapter Follow this procedure to remove a PCIe adapter.
Page 129 • Read “Safety inspection checklist” on page iv “Installation guidelines” on page 41 to ensure that you work safely. • Turn off the server and peripheral devices, and disconnect the power cords and all external cables, see “Power off the server” on page •...
Page 130 Figure 95. Removing a PCIe adapter After you finish 1. Install another PCIe adapter if necessary, see “Install a PCIe adapter” on page 123. Otherwise, install a bracket to cover the vacancy on the chassis, and close the retainer. ThinkSystem ST50 V2 Maintenance Manual...
Page 131: Install A Pcie Adapter
Figure 96. Installing a PCIe adapter bracket 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Install a PCIe adapter Follow this procedure to install a PCIe adapter. S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the...
Page 132 PCIe slot 3 (x4). • For a list of the supported PCIe adapters, see https://static.lenovo.com/us/en/serverproven/index.shtml • The PCIe adapter might look different from the illustration. • Make sure to read and follow the documentation that comes with the PCIe adapter.
Page 133 Figure 97. Removing a PCIe adapter bracket Step 2. Locate the applicable PCIe slot. For more information about the PCIe slots, see “Specifications” on page Step 3. Install the PCIe adapter. Align the PCIe adapter to the slot; then, gently press both ends of the PCIe adapter until it is securely seated in the slot with the retaining clip clicks into the locked position.
Page 134: Power Button With Led Replacement
Figure 98. Installing a PCIe adapter Step 4. Connect the PCIe adapter cables. For more information on RAID adapter cable routing, see “Internal cable routing” on page After you finish Proceed to complete the parts replacement, see “Complete the parts replacement” on page 158.
Page 135 About this task Attention: • Read “Safety inspection checklist” on page iv “Installation guidelines” on page 41 to ensure that you work safely. • Turn off the server and peripheral devices, and disconnect the power cords and all external cables, see “Power off the server”...
Page 136: Install The Power Button With Led
Install the power button with LED Follow this procedure to install the power button with LED. S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 137: Power Supply Unit Replacement
After you finish 1. Reinstall the front bezel, see “Install the front bezel” on page 2. Proceed to complete the parts replacement, see “Complete the parts replacement” on page 158. Power supply unit replacement Follow this procedure to remove and install the fixed power supply unit. This server supports one unit of fixed power supply of the following types: •...
Page 138 S035 CAUTION: Never remove the cover on a power supply or any part that has this label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
Page 139 Figure 101. Removing the screws securing power supply units to chassis Step 4. Remove the power supply unit from the chassis. Press the release tab to disengage the power supply from the chassis. Slide out the power supply unit; then, lift it out of the chassis. Figure 102.
Page 140: Install The Power Supply Unit
1. Install another power supply unit, see “Install the power supply unit” on page 132. 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Install the power supply unit Follow this procedure to install the power supply unit.
Page 141 About this task Attention: • Read “Safety inspection checklist” on page iv “Installation guidelines” on page 41 to ensure that you work safely. • Touch the static-protective package that contains the component to any unpainted metal surface on the server; then, remove it from the package and place it on a static-protective surface. •...
Page 142: Processor Replacement (Trained Technician Only)
Figure 104. Securing the power supply units to the chassis Step 3. Connect the processor and system power cables to the system board, see “Internal cable routing” on page After you finish 1. Reinstall bay 1 drive cage and the 3.5-inch drive, see “Simple-swap drive and drive cage (bay 1-2) replacement”...
Page 143 S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 144: Only)
136. 2. Package the defective processor that was removed, and return it to Lenovo. To prevent any shipping damage, reuse the packaging of the new processor, and follow all available packaging instructions. • Install the processor that you removed to the replacement system board.
Page 145 S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 146: Server Replacement
2. Align the small triangle of the processor to the beveled corner on the socket. Then, gently lower the processor evenly into the socket. Figure 107. Installing the processor Step 2. Close the processor retainer, and push the handle to the locked position. Figure 108.
Page 147 S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 148: Install The Server To The Rails
Figure 109. Removing the screws on the front of the rack cabinet Step 2. Remove the server from the rails. Slide and pull the rack server tray out of the rack cabinet. Lift the server out of the tray. Figure 110. Removing the server from the rails After you finish 1.
Page 149 S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 150 Figure 111. Installing the brackets to the tray Step 2. Install the four rubber safety pads to the tray as illustrated. Figure 112. Installing the rubber safety pads to the tray Step 3. Orient the server to have the server cover facing up and the front bezel facing the front of the rails; then, align the server with the brackets and the tab on the front of the tray, and gently place the server on the tray.
Page 151 Figure 113. Installing the server to the tray Server cover Server front bezel Step 4. Install the server into the rack cabinet. Lift the rail latches on both sides. Gently slide and push the tray into the rack cabinet. Figure 114. Installing the server into the rack cabinet Step 5.
Page 152: Server Cover Replacement
Figure 115. Securing the tray with screws After you finish Proceed to complete the parts replacement, see “Complete the parts replacement” on page 158. Server cover replacement Follow this procedure to remove and install the server cover. Remove the server cover Follow this procedure to remove the server cover.
Page 153 S014 CAUTION: Hazardous voltage, current, and energy levels might be present. Only a qualified service technician is authorized to remove the covers where the label is attached. S033 CAUTION: Hazardous energy present. Voltages with hazardous energy might cause heating when shorted with metal, which might result in spattered metal, burns, or both.
Page 154 Figure 116. Removing the serve cover Step 3. (Optional) Remove the cage bar. Remove the optical drive cage first, see “Remove the optical drive cage” on page 76; then, proceed to the following procedures. Push the latch on the cage bar until the cage bar is disengaged from the chassis. Rotate the cage bar and remove it from the chassis.
Page 155: Install The Server Cover
Install the server cover Follow this procedure to install the server cover. S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 156 A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- AU3iY3F7lq3qfqr5caGbIu Procedure Step 1. (Optional) Install the cage bar. Insert the tabs on cage bar to the slots on the rear side of the chassis. Align the tabs on the other end of the cage bar to the slots on the front side of the chassis, and rotate the cage bar toward the front of the chassis until the cage bar is secured in place.
Page 157: System Board Replacement
Figure 119. Installing the server cover After you finish Proceed to complete the parts replacement, see “Complete the parts replacement” on page 158. System board replacement (trained technician only) Follow this procedure to remove and install the system board. This procedure must be executed by a trained technician.
Page 158 Important: Record all the settings in the Setup Utility, as you might have to re-enter these settings after replacing the system board. Attention: • Read “Safety inspection checklist” on page iv “Installation guidelines” on page 41 to ensure that you work safely.
Page 159: Install The System Board
Figure 120. System-board screws removal sequence Step 4. Remove the system board from the chassis. Slide the system board toward the front of the server to release the serial port connector from the chassis. Gently grasp the system board by the edges; then, tilt the system board, and remove it from the chassis.
Page 160 S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 161: Only)
12. Reconnect all the cables that were disconnected. 13. Complete the parts replacement, see “Complete the parts replacement” on page 158. 14. Update UEFI BIOS, VPD, and security locked procedures. See https://datacentersupport.lenovo.com/ (Not including PRC) or solutions/HT513859 https://datacentersupport.lenovo.com/solutions/HT513863 (PRC only).
Page 162: Thermal Sensor Replacement
• Go to “Update the firmware” on page 8 for more information on firmware updating tools. Thermal sensor replacement Follow this procedure to remove and install the thermal sensor. Remove the thermal sensor Follow this procedure to remove the thermal sensor. S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the...
Page 163 Figure 124. Disconnecting the thermal sensor cable Step 3. Remove the thermal sensor. Press the release tab on the thermal sensor to release it from the chassis. Remove the thermal sensor from the chassis. Figure 125. Removing the thermal sensor Chapter 3 Hardware replacement procedures...
Page 164: Install The Thermal Sensor
After you finish 1. Install a new thermal sensor, see “Install the thermal sensor” on page 156. 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Install the thermal sensor Follow this procedure to install the thermal sensor.
Page 165 Figure 126. Installing the thermal sensor Step 2. Connect the thermal sensor cable to the system board. To locate the connector on the system board, see “Internal cable routing” on page Figure 127. Connecting the thermal sensor cable After you finish Chapter 3 Hardware replacement procedures...
Page 166: Complete The Parts Replacement
Attention: To avoid component damage, connect all the other cables before connecting the power cords. 7. Update the server configuration if necessary. • Go to https://datacentersupport.lenovo.com/tw/en/products/servers/thinksystem/st50v2/downloads/ to see the latest firmware and driver updates for your server. driver-list/ • Go to “Update the firmware”...
Page 167: Chapter 4. Problem Determination
1. Check in Setup Utility and make sure all the installed components are enabled. 2. Make sure the firmware of the installed components are the latest version. 3. Turn off the server. 4. Ensure that the server is cabled correctly. © Copyright Lenovo 2022, 2022...
Page 168: List Of Post Error Messages
• Any external devices • Surge-suppressor device (on the server) • Printer, mouse, and non-Lenovo devices • Each adapter • Storage drives • One memory module at a time until you reach the minimum configuration that is supported for the...
Page 169 This error message will be displayed if one of the following malfunctions occurs: 1. Heat sink fan failure 2. Front fan failure (Aux fan failure) The front fan is shown as Aux Fan in BIOS Setup Utility. To see the Aux Fan, go to Setup Utility, select Main ➙...
Page 170 During POST, a read/write test is performed to verify access to the Security EEPROM. This error message indicates that the Security EEPROM may be corrupted or removed. To clear this error from the list of POST events, go to Setup Utility and select Save Changes and Exit. 0197 - System Security - Unauthorized security data change detected There is unauthorized security data change.
Page 171: Resolving Suspected Power Problems
Resolving suspected power problems Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition.
Page 172: Troubleshooting By Symptom
3. Make sure that software that is installed in the device works on another server to ensure that the device works properly. 4. Check https://static.lenovo.com/us/en/serverproven/index.shtml to validate that the embedded hypervisor device is supported by the server. 5. Make sure that the embedded hypervisor device is included in the list of available boot options. To view the list of boot sequences, go to Setup Utility, select Startup ➙...
Page 173: Memory Problems
Remove and install the DIMM if there is any. 3. If the server comes with Lenovo XClarity Provisioning Manager Lite, go to Diagnostics ➙ Memory test to perform diagnostics on the DIMMs. Replace the DIMM that is displayed as faulty. Otherwise, skip to the next step.
Page 174: Hard Disk Drive Problems
Setup Utility and select Security ➙ System Event Log ➙ View System Event Log. 2. If the server comes with Lenovo XClarity Provisioning Manager Lite, go to Diagnostics ➙ HDD test to perform diagnostics on the drives. Replace the drive that is displayed as faulty. Otherwise, skip to the next step.
Page 175: Monitor And Video Problems
1. If you have installed new DIMMs recently, make sure the capacity of the new DIMMs are the same as the previously installed ones. If not, remove the newly installed DIMMs, and power on the server again. 2. If a graphical adapter is installed, wait for a while as it takes about three minutes before Lenovo logo is displayed.
Page 176: Optional-Device Problems
“PCIe adapter is not recognized or is not functioning” on page 168 • “A Lenovo optional device that worked previously does not work now. ” on page 169 • “A Lenovo optional device that was just installed does not work.” on page 169 •...
Page 177: Intermittent Problems
• If it fails, remove another PCIe adapter and restart the server again. A Lenovo optional device that was just installed does not work. Complete the following steps until the problem is solved.
Page 178: Network Problems
• “Intermittent unexpected reboots” on page 170 Intermittent external device problems Complete the following steps until the problem is solved. 1. Check the system event log and resolve any related problems. To view the system event log, go to Setup Utility and select Security ➙ System Event Log ➙ View System Event Log. 2.
Page 179: Observable Problems
1. Make sure that the server supports the processor. To view processor details, go to Setup Utility and select Main ➙ System Summary. To determine if the processor is supported for the server, see https://static.lenovo.com/us/en/ serverproven/index.shtml 2. (Trained technician only) Make sure that the processor is installed properly.
Page 180: Software Problems
• If the system does restart successfully, add the devices that are removed one at a time, and restart the server after each addition until the problem occurs. Replace the device that causes the problem. • If the system fails to restart, there might be a problem with the system board. Call Lenovo support. Unusual smell Complete the following steps until the problem is solved.
Page 181 1. To determine whether the problem is caused by the software, make sure that: • The server has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software. Note: If you have just installed an adapter or memory, the server might have a memory-address conflict.
Page 182 ThinkSystem ST50 V2 Maintenance Manual...
Page 183: Chapter 5. Hardware Disassembling For Recycle
Failing to release them before removing the cables will damage the cable connectors on the system board. Any damage to the cable connectors may require system board replacement. Step 3. Remove the system board. See “Remove the system board (trained technician only)” on page 149. © Copyright Lenovo 2022, 2022...
Page 184 After disassembling the server, recycle the unit in compliance with local regulations. ThinkSystem ST50 V2 Maintenance Manual...
Page 185: Appendix A. Getting Help And Technical Assistance
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...
Page 186: Contacting Support
Gathering information needed to call Support If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call. You can also see http:// for more information about your product warranty.
Page 187: Appendix B. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 188: Trademarks
(TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.
Page 189: Electronic Emission Notices
Electronic emission notices When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor. Additional electronic emissions notices are available at: http://thinksystem.lenovofiles.com/help/index.jsp Taiwan BSMI RoHS declaration Taiwan import and export contact information Contacts are available for Taiwan import and export information.
Page 190 ThinkSystem ST50 V2 Maintenance Manual...

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Thinksystem st50 v2

Lenovo 7D8JA02GNA Maintenance Manual

Chapter 1. Introduction

Chapter 2. Server Components

Chapter 3. Hardware Replacement Procedures

Chapter 4. Problem Determination

Chapter 5. Hardware Disassembling for Recycle

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Quick Links

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