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5-3 Troubleshooting Guide
This section describes remedies for problems that may occur during operation of
the product. Refer to the following table if a problem occurs.
5-3-1 Remedies for Problems
The PS/2 keyboard or PS/2
mouse is not working.
Entry on the touch panel is not
working.
The entry position on the touch
panel is misaligned.
The PCI board does not fit.
The PCI board does not operate.
The power supply is not input.
The OS does not operate.
Problem
The PS/2 keyboard or PS/2
mouse was connected while the
OS was operating.
The touch panel was repeatedly
pressed too quickly.
Deterioration over time caused
misalignment.
The PCI board is larger than the
specified size.
The power supplied to the PCI
board is insufficient.
The PCI board is not being used
in the proper ambient operating
temperature range.
The 24-VDC power is not being
supplied.
The time between turning OFF
the external input voltage and
turning ON the power again is
too short.
The start monitor time for the
RAS board is too short.
5-3 Troubleshooting Guide
5-3-1 Remedies for Problems
Possible cause
Always shut down the OS and
turn OFF the power supply to the
product before connecting the
PS/2 keyboard or PS/2 mouse.
Confirm each entry before
moving to the next entry.
Deterioration over time may
cause misalignment in the
coordinates compared to when
the touch panel was new. If this
occurs, recalibration is
recommended. Refer to 3-5-1
Calibrating the Touch Panel.
Refer to 3-2 Installing a PCI
Board and Setting the DIP
Switch for information on the PCI
boards that can be used.
The power that can be supplied
for PCI boards is 2.1 A max. at
5 VDC and 1.0 A max. at
3.3 VDC for the two slots
combined. Check the PCI board
specifications.
There are restrictions on the
ambient operating temperature
depending on the PCI board
used. Use the PCI board in the
proper ambient operating
temperature range.
Check the power supply
connection wiring. Refer to 3-3-3
Connecting the Power Supply.
The external input voltage must
be held OFF for 10 s min
between the time the external
input voltage is turned OFF and
the time the power is turned ON
again. (Wait at least 10 s before
turning the power supply ON
again.)
Disable the Startup Monitoring
Function of the RAS board. If it
cannot be disabled, turn ON DIP
switch pin 8 to disable the Action
on Errors Function. Refer to 3-2
Installing a PCI Board and
Setting the DIP Switch.
Remedy
5
5-7
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