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TROUBLESHOOTING
Components
Description
The lamp is burnt out.
Power cut always stops cleaning. Repeat cleaning if it's interrupted by power failure.
Problems with Wi-Fi signal
Possible cause
Trouble with wireless network signal.
New router installed or router configuration
changed.
The wireless network signal is weak.
The wireless signal is disrupted by another mi‐
crowave oven placed near the appliance.
13.2 How to manage: Error codes
When the software error occurs, the display shows error message.
In this section, you will find the list of the problems that you can handle on your own.
Code and description
C2 - the Food sensor is in the appliance cavity
during Pyrolytic Cleaning.
C3 - the door is not fully closed during Pyrolyt‐
ic Cleaning.
36/48
Remedy
Replace the lamp, for details refer to "Care and
Cleaning" chapter, How to replace: Lamp.
Remedy
Check your wireless network and router.
Restart the router.
To configure appliance and mobile device
again, refer to "Before first use" chapter, Wire‐
less connection.
Move router as close to the appliance as possi‐
ble.
Turn off the microwave oven.
Remedy
Take out the Food sensor.
Close the door.
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