Troubleshooting - Shark EZ ROBOT SELF-EMPTY 9000 Series Owner's Manual

CAUTION: Turn off power before performing any maintenance.
If any error lights are illuminated or flashing on your Shark® EZ Robot, see the error code
chart below:
ERROR CODE
CLEAN (RED) flashing
DOCK (RED) flashing
CLEAN (BLUE) + DOCK (RED) solid
CLEAN (RED) + DOCK (BLUE) flashing
CLEAN (RED) + DOCK (RED) flashing
DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (BLUE) alternating
CLEAN (BLUE) + ! (RED) flashing
CLEAN (RED) + DOCK (BLUE) + ! (RED) flashing
CLEAN (BLUE) + DOCK (RED) flashing
BATTERY ICON (RED) flashing
CLEAN (RED) + ! (RED) alternating
DOCK (RED) FLASHING + ! (RED) solid
DOCK (BLUE) + ! (RED) flashing
CLEAN (RED) + ! (RED) flashing
CLEAN (BLUE) + DOCK (RED) + ! (RED) flashing
For all other issues, please call Customer Service at 1-888-228-5531.
MAINTENANCE

TROUBLESHOOTING

ERROR
NUMBER
Robot may be stuck on an obstacle. Move robot to a new
10
location on a level surface.
Front bumper may be jammed. Clean the bumper and
6
make sure it moves in and out freely. If the issue persists,
please contact Shark Customer Care at 1-888-228-5531.
BotBoundary™ error. Move your robot to a flat surface
14
away from the magnetic boundary strip check to see if
the magnetic boundary strips are set up properly.
Cliff sensor error. Move your robot to a new location and
7
clean its cliff sensors.
Robot dust bin needs to be reinstalled. Insert the dust bin
9
until it clicks in place.
Robot's side brush got stuck while trying to clean.
Remove any debris from around the side brushes. If the
2
issue persists, please contact Shark Customer Care at
1-888-228-5531.
A drive wheel is stuck. Clean the wheels and remove any
2
debris wrapped around the axles so they can move freely.
Robot is stuck. Move your robot to a new location and
16
make sure the front bumper moves in and out freely.
Robot's brushroll got stuck while trying to clean. Remove
any debris from the brushroll by removing the brushroll
2
access door and checking inside and around the brushroll
for any items that are stuck.
Robot has encountered an error while booting. Please turn
21
the power off and back on.
Make sure your base indicator light turns blue to confirm
23
your robot is placed on the base correctly.
Battery is critically low and needs recharging. Please
pick up your robot and place it on the base. Make sure
24
the base indicator light turns blue to confirm your robot
is placed on the base correctly.
Blockage in brushroll. Remove any debris from around
2
the brushroll so that it can spin freely.
Blockage in dust bin. Check base and robot dust bin for
26
clogs. Clear any debris and reinstall the dust bin, ensuring
that it clicks into place.
Robot has encountered an error while charging. Please
24
make sure you are using the correct power cord for the
base.
Suction motor failure. Remove and empty the dust bin,
3
clean the filters, and remove blockages.
Wheel motor encoder failure. Please contact Shark
2
Customer Service at 1-888-228-5531.
SOLUTION
s h a r kc l e a n . c o m