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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. To save time, you can make
a note of the number of your appliance and the telephone
number of the after-sales service in the space below, should it
be required.
E no.
After-sales service
O
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting and how to dispose of your appliance properly.
Saving energy
Only preheat the oven if this is specified in the recipe or in
■
the operating instruction tables.
Use dark, black lacquered or enamelled baking tins. They
■
absorb the heat particularly well.
Open the oven door as infrequently as possible while you are
■
cooking, baking or roasting.
It is best to bake several cakes one after the other. The oven
■
is still warm. This reduces the baking time for the second
cake. You can also place two loaf tins next to each other.
For longer cooking times, you can switch the oven off
■
10 minutes before the end of the cooking time and use the
residual heat to finish cooking.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
14
FD no.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0844 8928979
GB
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Measures to be noted during transport
Secure all mobile parts in and on the appliance using an
adhesive tape that can be removed without leaving any traces.
Push all accessories (e.g. baking tray) into the corresponding
slots with cardboard at the edges, in order to avoid damaging
the appliance. Place cardboard or similar between the front and
rear side to prevent knocks against the inside of the door glass.
Secure the oven door to the side walls of the appliance using
adhesive tape.
Keep the original appliance packaging. Only transport the
appliance in the original packaging. Observe the transport
arrows on the packaging.
If the original packaging is no longer available
pack the appliance in protective packaging to guarantee
sufficient protection against any transport damage.
Transport the appliance in an upright position. Do not hold the
appliance by the door handle or the connections on the rear, as
these could be damaged. Do not place any heavy objects on
the appliance.
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