Frequently Asked Questions; Returning Merchandise For Service - Supermicro SuperServer ARS-210M-NR User Manual

6.5 Frequently Asked Questions

Question: What type of memory does my motherboard support?
Answer: The R12SPD-A/-R motherboard supports 4 TB of DDR4 ECC and Non-ECC UDIMM/
LRDIMM/ RDIMM/3DS RDIMM memory with speeds of up to 3200 MT/s in 16 memory slots.
To enhance memory performance, do not mix memory modules of different speeds and sizes.
Follow all memory installation instructions given on
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not experiencing
any problems with your system. Updated BIOS files are located on our website at
supermicro.com/ResourceApps/BIOS_IPMI_Intel.html. Check our BIOS warning message
and the information on how to update your BIOS on our website. Select your motherboard
model and download the BIOS file to your computer. Also, check the current BIOS revision
to make sure that it is newer than your BIOS before downloading. Unzip the BIOS file onto
a bootable USB device. Run the batch file using the format FLASH.BAT filename.rom from
your bootable USB device to flash the BIOS. Then, your system will automatically reboot.
Warning: Do not shut down or reset the system while updating the BIOS to prevent possible
system boot failure!
Note: The SPI BIOS chip used on this motherboard cannot be removed. Send your
motherboard back to our RMA Department at Supermicro for repair. For BIOS Recovery
instructions, refer to the AMI BIOS Recovery Instructions posted at
com/support/manuals/.

6.6 Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a
Returned Merchandise Authorization (RMA) number. When returning the motherboard to
the manufacturer, the RMA number should be prominently displayed on the outside of the
shipping carton, and the shipping package is mailed prepaid or hand-carried. Shipping and
handling charges will be applied for all orders that must be mailed when service is complete.
For faster service, you can also request a RMA authorization online
com/RmaForm/).
This warranty only covers normal consumer use and does not cover damages incurred in
shipping or from failure due to the alternation, misuse, abuse or improper maintenance of
products.
During the warranty period, contact your distributor first for any product problems.
Chapter 6: Troubleshooting and Support
Section 3.6 in Chapter 3.
79
http:// www.
https://www.supermicro.
(https://www.supermicro.