Supermicro SuperServer ARS-110M-NR User Manual
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Supermicro SuperServer ARS-110M-NR User Manual

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ARS-110M-NR
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperServer ARS-110M-NR

  • Page 1 SuperServer ® ARS-110M-NR USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Contents Contents Contacting Supermicro ......................8 Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................10 Control Panel .........................11 Rear View ..........................12 Power Supply Indicator ....................13 Expansion Slots and Riser Cards .................13 LAN Speed Indicator .....................13 1.3 System Architecture ......................14...
  • Page 5 Contents 2.5 Installing the Server into a Rack ..................25 Installing the Chassis into a Telco Rack ................26 Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................27 3.2 Accessing the System ......................28 3.3 Processor and Heatsink Installation ...................29 The Ampere Altra/Altra Max Processor ................29 Overview of the Processor Socket ..................30 Overview of the Heatsink ....................30 Installing the Processor .....................31...
  • Page 6 Contents Installing Expansion Cards ....................49 Chapter 4 Motherboard Connections 4.1 Power Connection ......................50 4.2 Headers and Connectors ....................52 Control Panel ........................54 Front Panel Header LEDs ....................57 4.3 Input/Output Ports ......................60 4.4 Jumpers ..........................63 4.5 LED Indicators ........................65 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................67 5.2 Driver Installation ........................69 5.3 SuperDoctor...
  • Page 7 Technical Support Procedures ..................86 Returning Merchandise for Service ...................86 Vendor Support Filing System ..................87 6.9 Feedback ..........................87 6.10 Contacting Supermicro ......................88 Appendix A Standardized Warning Statements for AC Systems Appendix B Standardized Warning Statements for DC Systems Appendix C System Specifications...

  • Page 8: Contacting Supermicro

    San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Chapter 1 Introduction

    1U rackmount; (WxHxD) 17.2” x 1.7” x 23.5” (437 x 43 x 597mm) A link to the Quick Reference Guide can be found on the ARS-110M-NR of the Supermicro website. The following safety models associated with the ARS-110M-NR have been certified as...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix C for additional specifications. Front View USB Ports Figure 1-1. Front View Logical Storage Drive Numbers Item Description 0 - 9 Ten 2.5"...

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel Information LED NIC LEDs Power LED UID Button/LED Power Figure 1-2. Control Panel Control Panel Features Feature Description The unit identification (UID) button turns on or off the blue light function of the Information UID button/LED LED and a blue LED on the rear of the chassis.

  • Page 12: Rear View

    Chapter 1: Introduction Rear View PWS1 PWS2 Micro Ports Button Ports IPMI LAN Port Figure 1-3. System: Rear View System Features: Rear Feature Description Power Supplies Dual redundant power supply modules, PWS1 on the left, PWS2 on the right LAN Ports Two 10G SFP28 Ethernet LAN Ports The unit identification (UID) button turns on or off the blue light function of the Information UID Button...

  • Page 13: Power Supply Indicator

    Indicates that the power supply has a warning condition and continues to operate. Indicates that the power supply is plugged in, and is in an abnormal state. The Solid Amber system might need service. Please contact Supermicro technical support. No AC power to modules Expansion Slots and Riser Cards This system offers options for riser cards that provide custom PCIe 4.0 capabilities.

  • Page 14: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section shows the locations of the main system components. Rear Storage Backplane System Fans DIMM Slots Processor Figure 1-4. System: Top View System Features: Top Feature Description Storage Backplane Backplane for HDDs DIMM Slots 16 DIMM slots Single Ampere Altra processor (up to 80 Cores;...

  • Page 15: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the R12SPD-A motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard...

  • Page 16: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting CPU UART/BMC Debug Pins 1-2 Closed (CPU UART) JPL1 LAN1/2 Enable/Disable Pins 1-2 (Enabled) Description Status LED1 Unit Identifier LED Solid Blue: Unit Identified LED2 Power LED Solid Green: Power On LED3 System Status LED Solid Red: CPU Fault...
  • Page 17 USB 3.0 Type-A Ports on the Rear I/O Panel USB4/5 Front-Accessible USB 3.0 Header VGA Port Note: For detailed instructions on how to configure Network Interface Card (NIC) settings, refer to the Network Interface Card Configuration User's Guide posted on the webpage http:// www.supermicro.com/support/manuals/.

  • Page 18: Motherboard Block Diagram

    Chapter 1: Introduction Motherboard Block Diagram DDR4 3200 2DPC DDR4 3200 2DPC Channel 4 Channel 0 AMPERE Processor DDR4 3200 2DPC DDR4 3200 2DPC Channel 5 Channel 1 DDR4 3200 2DPC DDR4 3200 2DPC Channel 6 Channel 2 Altra/Altra Max DDR4 3200 2DPC DDR4 3200 2DPC Channel 7...

  • Page 19: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 20: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 21: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 22: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails This section provides information on installing the chassis into a rack unit with the rails provided. There are a variety of rack units on the market, which may mean that the assembly procedure differs slightly.

  • Page 23: Assembling The Outer Rails

    Chapter 2: Server Installation Assembling the Outer Rails Each outer rail comes in two sections that must be assembled before mounting onto the rack. Assembling the Outer Rails 1. Identify the left and right outer rails by examining the ends, which bend outward. Match the left front outer rail with the left rear outer rail and the same for the right rails.

  • Page 24: Installing The Outer Rails Onto The Rack

    Chapter 2: Server Installation Installing the Outer Rails onto the Rack Each end of the assembled outer rail includes a bracket with square pegs to fit into your rack holes. If you have an older rack with round holes, these brackets must be removed, and you must use screws to secure the rail to the rack.

  • Page 25: Installing The Server Into A Rack

    Chapter 2: Server Installation Warning: Stability hazard. The rack stabilizing mechanism must be in place, or the rack must be bolted to the floor before you slide the unit out for servicing. Failure to stabilize the rack can cause the rack to tip over. 2.5 Installing the Server into a Rack You should now have rails attached to both the chassis and the rack.

  • Page 26: Installing The Chassis Into A Telco Rack

    Chapter 2: Server Installation Installing the Chassis into a Telco Rack To install the chassis into a Telco or post-style rack, use two L-shaped brackets on either side of the chassis (four total). First, determine how far follow the server will extend out the front of the rack.

  • Page 27: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 28: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The CSE-LB16TS chassis features a removable top cover, which allows easy access to the inside of the chassis. Begin by removing power as described in the previous section. Removing the Top Cover 1.

  • Page 29: Processor And Heatsink Installation

    (gold contacts). Improper installation or socket misalignment can cause serious damage to the processor or socket, which may require manufacturer repairs. • Refer to the Supermicro website for updates on processor support. • All graphics in this manual are for illustrations only. Your components may look different.

  • Page 30: Overview Of The Processor Socket

    Chapter 3: Maintenance and Component Installation Overview of the Processor Socket The processor socket is protected by a plastic protective cover. 1. Plastic Protective Cover 2. LGA 4926 Socket Overview of the Heatsink The heatsink is attached to the processor after the processor is secured in the LGA 4926 socket.

  • Page 31: Installing The Processor

    Chapter 3: Maintenance and Component Installation Installing the Processor 1. Unscrew the screws holding down the socket force frame in the sequence of 5-4-3-2-1. The screws are numbered on the socket force frame next to each screw hole. Screw #2 Screw #4 Screw #5 Force Frame...
  • Page 32 Chapter 3: Maintenance and Component Installation 3. When the socket force frame is open, remove the plastic protective cover from the socket. 4. When the plastic protective cover is removed from the socket, gently pick up the processor.
  • Page 33 Chapter 3: Maintenance and Component Installation 5. Align the CPU pad cutout on the corner of the processor to the respective cutout on the LGA 4926 socket. 6. Re-screw the socket screws in the sequence 1-2-3-4-5. The socket force frame is spring loaded and has to be held in place.

  • Page 34: Installing The Heatsink

    Chapter 3: Maintenance and Component Installation 7. When finished, the socket force frame will secure the processor. Installing the Heatsink 1. After the processor is secure, you must install the heatsink to the socket frame. Lower the heatsink down until it rests securely over the four screw holes on the socke frame. North of heatsink North of socket...
  • Page 35 Chapter 3: Maintenance and Component Installation 2. Using a diagonal pattern, press down and tighten the four screws down on the heatsink in a clockwise fashion. 3. When finished, the heatsink will be secured over the socket and processor.

  • Page 36: Memory

    Chapter 3: Maintenance and Component Installation 3.4 Memory Memory Support The R12SPD-A motherboard has 16 DIMM slots. It supports 4TB of DDR4 ECC and Non- ECC UDIMM/LRDIMM/RDIMM/3DS RDIMM memory with speeds up to 3200MT/s Refer to the table below for the recommended DIMM population order and additional memory information.. 16 DIMM Slots Number of DIMMs per Channel...

  • Page 37: Guidelines Regarding Mixing Dimms

    Chapter 3: Maintenance and Component Installation Guidelines Regarding Mixing DIMMs • DIMM slots must be populated in the following order: DIMMA1, DIMMB1, DIMMC1, DIMMD1, DIMME1, DIMMF1, DIMMG1, DIMMH1, and then DIMMA2, DIMMB2, DIMMC2, DIMMD2, DIMME2, DIMMF2, DIMMG2, DIMMH2. • It is recommended to use DDR4 memory of the same type, size, and speed. •...

  • Page 38: Installing Memory

    Chapter 3: Maintenance and Component Installation Installing Memory ESD Precautions Electrostatic Discharge (ESD) can damage electronic com ponents including memory modules. To avoid damaging DIMM modules, it is important to handle them carefully. The following measures are generally sufficient. • Use a grounded wrist strap designed to prevent static discharge.
  • Page 39 Chapter 3: Maintenance and Component Installation 3. Align the key of the DIMM with the receptive point on the memory slot and with your thumbs on both ends of the module, press it straight down into the slot until the module snaps into place.

  • Page 40: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 41: Storage Drives

    These carriers also help promote proper airflow. Note: Enterprise level drives are recommended for use in Supermicro servers. The system also supports two M.2 PCIe 3.0 x2 M-Key NVMe by means of an adapter card.

  • Page 42: Installing A Tooless" 2.5" Hard Drive

    Chapter 3: Maintenance and Component Installation Installing a Tooless" 2.5" Hard Drive 1. Place the empty hard drive carrier on a flat surface. 2. Retract the blue clips on the side of the carrier. 3. Insert a 2.5" hard drive at an angle into the carrier so that the mounting screw holes on the right side of the drive align with two stubs in the drive carrier.

  • Page 43: Drive Carrier Indicators

    Chapter 3: Maintenance and Component Installation Drive Carrier Indicators Each drive carrier has two LED indicators: an activity indicator and a status indicator. For RAID configurations using a controller, the meaning of the status indicator is described in the table below. For OS RAID or non-RAID configurations, some LED indications are not supported, such as hot spare.

  • Page 44: System Cooling

    Chapter 3: Maintenance and Component Installation 3.7 System Cooling Fans The chassis contains six 4-cm heavy duty fans. Fan speed is controlled by the BMC depending on the system temperature. If a fan fails, the remaining fans will ramp up to full speed. The system will continue to run with a failed fan, although it may shut down if the heat gets too great.
  • Page 45 5. Push the fan up from the bottom and out of the top of the housing. 6. Replace the failed fan with an identical fan, available from Supermicro. Push the new fan into the housing, making sure the air flow direction is the same.

  • Page 46: Air Shrouds

    Chapter 3: Maintenance and Component Installation Air Shrouds Air shrouds concentrate airflow to maximize cooling efficiency. Installing the Standard Air Shrouds 1. Screw the guide pins into the sled as shown below. 2. Position the air shrouds and drop them onto the guide pins and into place. Figure 3-7.

  • Page 47: Power Supply

    • Solid Amber: When illuminated, indicates that the power supply is plugged in, and is in an abnormal state. The system might need service. Please contact Supermicro technical support. Changing the Power Supply Module: 1. Determine which of the two modules has failed and unplug its AC power cord.

  • Page 48: Pci Expansion Slots

    Chapter 3: Maintenance and Component Installation 3.9 PCI Expansion Slots The system offers options for riser cards that provide custom PCIe capabilities. Figure 3-9. Expansion Card Chassis Slots Expansion Slots and Riser Cards This system offers options for riser cards that provide custom PCIe 4.0 capabilities. PCIe Riser Cards Position* Part Number...

  • Page 49: Installing Expansion Cards

    Chapter 3: Maintenance and Component Installation Installing Expansion Cards 1. Use the control panel to power down the computing node, and pull the node drawer out of the chassis. 2. Open the PCI slot clip in the rear of the node drawer and remove the PCI slot shield. 3.

  • Page 50: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.
  • Page 51 Chapter 4: Motherboard Connections 5V/12V Power Connector for Special Riser Card JPWR4 is a 5V/12V 4-pin power connector for riser cards. Special Riser Card Power Pin Definitions Pin# Definition Ground Ground +12V ATX PSU 24-Pin Power Connector JPWR5 is a 24-pin power supply connector that meets the ATX SSI EPS 24-pin specification. ATX PSU 24-Pin Connector Pin Definitions Pin#...

  • Page 52: Headers And Connectors

    Chapter 4: Motherboard Connections 4.2 Headers and Connectors Fan Headers There are six 4-pin fan headers on the motherboard. Although pins 1-3 of the fan headers are backward compatible with the traditional 3-pin fans, we recommend you use 4-pin fans to take advantage of the fan speed control via Pulse Width Modulation (PWM) through the thermal management.
  • Page 53 The motherboard features one Advanced I/O Module (AIOM) PCIe 4.0 x16 slot, which can connect additional LAN ports, VPU, storage devices, etc. to the motherboard. Visit the Supermicro website for all available module options. Power must be unplugged prior to removing or installing an AIOM module card.

  • Page 54: Control Panel

    Chapter 4: Motherboard Connections Universal Serial Bus (USB) Header The motherboard has one front-accessible USB 3.0 header (USB4/5) and one front-accessible USB 2.0 header (USB0/1). The onboard headers can be used to provide front-side accessible USB access with a cable. Front-Accessible USB4/5 (3.0) Header Pin Definitions Pin#...
  • Page 55 Chapter 4: Motherboard Connections Power Button The Power Button connection is located on pins 1 and 2 of JF1. Momentarily contacting both pins will power on/off the system. Refer to the table below for pin definitions. Power Button Pin Definitions (JF1) Pin# Definition Signal...
  • Page 56 Chapter 4: Motherboard Connections NIC1/NIC2 (LAN1/LAN2) The Network Interface Controller (NIC) LED connection for LAN port 1 is located on pins 11 and 12 of JF1, and LAN port 2 is on pins 9 and 10. Attach the NIC LED cables here to display network activity.

  • Page 57: Front Panel Header Leds

    JFP1 contains header pins for various buttons and indicators that are normally located on a control panel at the front of the chassis. This connector is designed specifically for use with Supermicro 2U chassis. See the figure below for the descriptions of the front control panel buttons and LED indicators.
  • Page 58 Chapter 4: Motherboard Connections Information LED The information LED (OH/Fan Fail/Power Fail LED) connection is located on pin 4 of JFP1. The LED indicates overheat, power failure, or fan failure. Information LED (JF1) Status Definition Solid red Overheat condition occurred Blinking red at 1Hz Fan failure: inoperative fan Blinking red at 0.25Hz...
  • Page 59 Chapter 4: Motherboard Connections Power Fail LED The Power Fail LED connection is located on pin 19 of JFP1. When this LED is solid red, a power failure is detected. Power Fail LED (JF1) Status Definition Solid red Power failure...

  • Page 60: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports See the figure below for the locations and descriptions of the I/O ports on the rear of the motherboard. Rear I/O Ports Description Description Description Micro-USB COM Port SFP28 Traffic LED SFP28 Link Speed LED USB 3.0 Type-A SFP28 Link Speed LED 12 UID LED...
  • Page 61 The UID Indicator provides easy identification of a system unit that may be in need of service. Note: UID can also be triggered via IPMI on the motherboard. For more information on IPMI, refer to the IPMI User's Guide posted on our website at https://www.supermicro.com/support/ manuals/. UID Switch...
  • Page 62 Chapter 4: Motherboard Connections Micro-USB COM Port The Micro-USB COM port allows read-only access to the CPU UART or BMC. The CPU UART/BMC Debug jumper at J8 sets the function of this port. Set jumper J8 to CPU UART to allow the Micro-USB COM port to read CPU UART per BMC. The CPU UART can output UEFI and OS to console.

  • Page 63: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.
  • Page 64 Chapter 4: Motherboard Connections ME Manufacturing Mode Close pins 2-3 of jumper JPME2 to bypass SPI flash security and force the system to operate in the manufacturing mode, which will allow you to flash the system firmware from a host server for system setting modifications.

  • Page 65: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators CPU Fault LED LED3 is the system status LED for the motherboard. When power is detected, LED3 will indicate the status of the system. CPU Fault LED Color/State Definition Solid Red CPU Fault BMC Heartbeat LED LEDM1 is the BMC Heartbeat LED.
  • Page 66 Chapter 4: Motherboard Connections Power LED LED2 is the power LED for the motherboard. When power is detected, LED2 will indicate the status of the system power. System Status LED Color/State Definition Solid Green Power On...

  • Page 67: Chapter 5 Software

    1. Create a method to access the MS Windows installation ISO file. That might be a USB flash or media drive, or the BMC KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 68 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 69: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to a USB flash or media drive.

  • Page 70: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 71: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 72: Chapter 5 Optional Components

    The JTPM1 header is used to connect a Trusted Platform Module (TPM). A TPM is a security device that supports encryption and authentication in hard drives. It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf. • AOM-TPM-9670V...

  • Page 73: Chapter 6 Troubleshooting And Support

    Chapter 6 Troubleshooting and Support 6.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the Products option. •...

  • Page 74: Openbmc Webgui

    The OpenBMC WebGUI provides a function to update the BIOS and BMC firmware on the motherboard. Visit our website at www.supermicro.com to download the BIOS or BMC update packages. Extract the firmware image files from the firmware update packages onto the system you will use to access the OpenBMC Web GUI.

  • Page 75: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 6.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service sections in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 76: No Video

    Chapter 7: Troubleshooting and Support 3. Check that the 115V/230V switch, if available, on the power supply is properly set. 4. Turn the power switch on and off to test the system, if applicable. 5. The battery on your motherboard may be old. Check to verify that it still supplies approximately 3VDC.

  • Page 77: Losing The System Setup Configuration

    Chapter 7: Troubleshooting and Support 4. Check for bad DIMM modules or slots by swapping a single module among all memory slots and check the results. Losing the System Setup Configuration 1. Make sure that you are using a high-quality power supply. A poor-quality power supply may cause the system to lose the CMOS setup information.
  • Page 78 Chapter 7: Troubleshooting and Support 4. Identify bad components by isolating them: If necessary, remove a component in question from the chassis, and test it in isolation to make sure that it works properly. Replace a bad component with a good one. 5.

  • Page 79: Bios Error Post Codes

    Chapter 7: Troubleshooting and Support 6.4 BIOS Error POST Codes During the Power-On Self-Test (POST) routines, which are performed each time the system is powered on, errors may occur. Non-fatal errors are those which, in most cases, allow the system to continue the boot-up process.

  • Page 80: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 81 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 82 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 83 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 84 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 85: Cmos Clear

    Chapter 7: Troubleshooting and Support 6.6 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 86: Where To Get Replacement Components

    6.7 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 87: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 6.9 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. To provide feedback on our manuals, please email us at techwriterteam@...

  • Page 88: Contacting Supermicro

    San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 89: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 90 Appendix A: Standardized Warning Statements for AC Systems Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 91 Appendix A: Standardized Warning Statements for AC Systems . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 92 Appendix A: Standardized Warning Statements for AC Systems Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 93 Appendix A: Standardized Warning Statements for AC Systems Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 94 Appendix A: Standardized Warning Statements for AC Systems Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告...
  • Page 95 Appendix A: Standardized Warning Statements for AC Systems ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 96 Appendix A: Standardized Warning Statements for AC Systems Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 97 Appendix A: Standardized Warning Statements for AC Systems Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 98 Appendix A: Standardized Warning Statements for AC Systems Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 99 Appendix A: Standardized Warning Statements for AC Systems ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가...
  • Page 100 Appendix A: Standardized Warning Statements for AC Systems ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 101 Appendix A: Standardized Warning Statements for AC Systems Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 102 Appendix A: Standardized Warning Statements for AC Systems ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스...
  • Page 103 Appendix A: Standardized Warning Statements for AC Systems ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 104 Appendix A: Standardized Warning Statements for AC Systems Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 105 Appendix A: Standardized Warning Statements for AC Systems Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 106 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 107 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 108 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 109: Appendix B Standardized Warning Statements For Dc Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 110 Appendix B: Standardized Warning Statements for DC Systems Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 111 Appendix B: Standardized Warning Statements for DC Systems . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 112 Appendix B: Standardized Warning Statements for DC Systems Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 113 Appendix B: Standardized Warning Statements for DC Systems Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtungmindestens 80 Vdc und nicht mehr als 40A. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 114 Appendix B: Standardized Warning Statements for DC Systems Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告...
  • Page 115 Appendix B: Standardized Warning Statements for DC Systems ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 116 Appendix B: Standardized Warning Statements for DC Systems Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 117 Appendix B: Standardized Warning Statements for DC Systems Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 118 Appendix B: Standardized Warning Statements for DC Systems Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 119 Appendix B: Standardized Warning Statements for DC Systems ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가...
  • Page 120 Appendix B: Standardized Warning Statements for DC Systems ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 121 Appendix B: Standardized Warning Statements for DC Systems Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 122 Appendix B: Standardized Warning Statements for DC Systems ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스...
  • Page 123 Appendix B: Standardized Warning Statements for DC Systems ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 124 Appendix B: Standardized Warning Statements for DC Systems Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 125 Appendix B: Standardized Warning Statements for DC Systems Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 126 Appendix B: Standardized Warning Statements for DC Systems DC Power Supply Warning! When stranded wiring is required, use approved wiring terminations, such as closedloop or spade-type with upturned lugs. These terminations should be the appropriate size for the wires and should clamp both the insulation and conductor. 警告...
  • Page 127 Appendix B: Standardized Warning Statements for DC Systems ‫وأ ةقلغم ةقلح لثم ،اهيلع ةقفاوملا ءاهنإ كالسألا مادختساو ،لبسلا مهب تعطقت نيذلا كالسألا ابولطم نوكي امدنع‬ ‫بجيو كالسألل بسانملا مجحلا نوكي تاءاهنإلا هذهل يغبنيو .ةبولقم تاورعلا عم عونلا ةيقيقحلا اهئامسأب ءايشألا‬ ‫.لصومو...
  • Page 128 Appendix B: Standardized Warning Statements for DC Systems Warnung Vor Ausführung der folgenden Vorgänge ist sicherzustellen, daß die Gleichstromschaltung keinen Strom erhält. ¡Advertencia! Antes de proceder con los siguientes pasos, comprobar que la alimentación del circuito de corriente continua (CC) esté cortada (OFF). Attention Avant de pratiquer l'une quelconque des procédures ci-dessous, vérifier que le circuit en courant continu n'est plus sous tension.
  • Page 129 Appendix B: Standardized Warning Statements for DC Systems Hazardous Voltage or Energy Present on DC Power Terminals Warning! Hazardous voltage or energy may be present on DC power terminals. Always replace cover when terminals are not in service. Be sure uninsulated conductors are not accessible when cover is in place.
  • Page 130 Appendix B: Standardized Warning Statements for DC Systems ‫امدنع امئاد ءاطغ لادبتسا .ةمصاعلا ةقاطلا تاطحم ىلع ةدوجوم نوكت ةقاطلا وأ ةرطخلا دهجلا دق‬ ‫ءاطغلا امدنع اهيلإ لوصولا نكمي ال لوزعم ريغ تالصوملا هيف كش ال امم .ةمدخلا يف تسيل تاطحملا‬ ‫.هناكم...

  • Page 131: Appendix C System Specifications

    Appendix C: System Specifications Appendix C System Specifications Processors Single Ampere Altra processor (up to 80 Cores; up to 3.3GHz) / Ampere Altra Max processor (up to 128 Cores; up to 3.0GHz), up to 250W TDP; 128 Lanes of PCIe Gen4; 4926-Pin Flip Chip Land Grid Array (FCLGA) Chipset System on Chip BIOS...
  • Page 132 Appendix C: System Specifications Operating Environment Operating Temperature: 10º to 35º C (50º to 95º F) Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Regulatory Compliance FCC, ICES, CE, UKCA, VCCI, RCM, NRTL, CB Certified Safety Models...

Table of Contents