NetApp FAS500f Manual
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NetApp FAS500f Manual

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Maintain
ONTAP Systems
NetApp
July 19, 2022
This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/fas500f/bootmedia-replace-
overview.html on July 19, 2022. Always check docs.netapp.com for the latest.

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Summary of Contents for NetApp FAS500f

  • Page 1 Maintain ONTAP Systems NetApp July 19, 2022 This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/fas500f/bootmedia-replace- overview.html on July 19, 2022. Always check docs.netapp.com for the latest.

  • Page 2: Table Of Contents

    FAS500f.........

  • Page 3: Maintain

    Maintain Boot media Overview of boot media replacement - FAS500f The boot media stores a primary and secondary set of system (boot image) files that the system uses when it boots. You must have a USB flash drive, formatted to MBR/FAT32, with the appropriate amount of storage to hold the file.
  • Page 4 Check NVE or NSE on systems running ONTAP 9.6 and later Before shutting down the impaired controller, you need to verify whether the system has either NetApp Volume Encryption (NVE) or NetApp Storage Encryption (NSE) enabled. If so, you need to verify the configuration.
  • Page 5 Restored yes: a. Restore the external key management authentication keys to all nodes in the cluster: security key-manager external restore If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the column equals for all authentication keys: Restored...
  • Page 6 Key Manager external Restored yes: a. Enter the onboard security key-manager sync command: security key-manager external sync If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the column equals for all authentication keys: Restored security key- manager key-query c.
  • Page 7 -priv admin h. You can safely shut down the controller. Shut down the controller - FAS500f After completing the NVE or NSE tasks, you need to complete the shutdown of the impaired controller. Shut down or take over the impaired controller using the appropriate procedure for your configuration.
  • Page 8 When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y. Replace the boot media - FAS500f To replace the boot media, you must remove the impaired controller module, install the replacement boot media, and transfer the boot image to a USB flash drive.
  • Page 9 If you have difficulty removing the controller module, place your index fingers through the finger holes from the inside (by crossing your arms). Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface.
  • Page 10 Thumbscrew Controller module cover. 7. Lift out the air duct cover.
  • Page 11 Step 2: Replace the boot media You locate the failed boot media in the controller module by removing the air duct on the controller module before you can replace the boot media. You need a #1 magnetic Phillips head screwdriver to remove the screw that holds the boot media in place. Due to the space constraints within the controller module, you should also have a magnet to transfer the screw on to so that you do not loose it.
  • Page 12 • A copy of the same image version of ONTAP as what the impaired controller was running. You can download the appropriate image from the Downloads section on the NetApp Support Site ◦ If NVE is enabled, download the image with NetApp Volume Encryption, as indicated in the download...
  • Page 13 Steps 1. Download and copy the appropriate service image from the NetApp Support Site to the USB flash drive. 2. Download the service image to your work space on your laptop. 3. Unzip the service image.
  • Page 14 7. Close the controller module cover and tighten the thumbscrew.
  • Page 15 The controller module should be fully inserted and flush with the edges of the chassis. Boot the recovery image - FAS500f You must boot the ONTAP image from the USB drive, restore the file system, and verify the environmental variables.
  • Page 16 If your system has… Then… A network connection a. Press when prompted to restore the backup configuration. b. Set the healthy controller to advanced privilege level: -privilege advanced c. Run the restore backup command: system node restore- backup -node local -target-address impaired_node_IP_address d.
  • Page 17 If your system has… Then… No network connection and is in a a. Press when prompted to restore the backup configuration. MetroCluster IP configuration b. Reboot the system when prompted by the system. c. Wait for the iSCSI storage connections to connect. You can proceed after you see the following messages: date-and-time [node- name:iscsi.session.stateChanged:notice]:...
  • Page 18 Restore OKM, NSE, and NVE as needed - FAS500f Once environment variables are checked, you must complete steps specific to systems that have Onboard Key Manager (OKM), NetApp Storage Encryption (NSE) or NetApp Volume Encryption (NVE) enabled. 1. Determine which section you should use to restore your OKM, NSE, or NVE configurations: If NSE or NVE are enabled along with Onboard Key Manager you must restore settings you captured at the beginning of this procedure.
  • Page 19 If the console displays… Then… The LOADER prompt Boot the controller to the boot menu: boot_ontap menu Waiting for giveback…. a. Enter at the prompt Ctrl-C b. At the message: Do you wish to halt this node rather than wait [y/n]? , enter: c.
  • Page 20 ◦ If the command fails because of a failed disk, physically disengage the failed disk, but leave the disk in the slot until a replacement is received. ◦ If the command fails because of an open CIFS sessions, check with customer how to close out CIFS sessions.
  • Page 21 Restore NSE/NVE on systems running ONTAP 9.6 and later Steps 1. Connect the console cable to the target controller. 2. Use the command at the LOADER prompt to boot the controller. boot_ontap 3. Check the console output: If the console displays… Then…...

  • Page 22: Chassis

    • This procedure is written with the assumption that you are moving the bezel, NVMe drives, and controller modules to the new chassis, and that the replacement chassis is a new component from NetApp. • This procedure is disruptive. For a two-node cluster, you will have a complete service outage and a partial outage in a multi-node cluster.
  • Page 23 • If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message: system node autosupport invoke -node * -type all -message MAINT=number_of_hours_downh The following AutoSupport message suppresses automatic case creation for two hours: cluster1:*> system node autosupport invoke -node * -type all -message MAINT=2h Steps 1.
  • Page 24 Move and replace hardware - FAS500f Move the power supplies, hard drives, and controller module or modules from the impaired chassis to the new chassis, and swap out the impaired chassis from the equipment rack or system cabinet with the new chassis of the same model as the impaired chassis.
  • Page 25 Step 2: Move drives to the new chassis You need to move the drives from each bay opening in the old chassis to the same bay opening in the new chassis. 1. Gently remove the bezel from the front of the system. 2.
  • Page 26 Complete the restoration and replacement process - FAS500f You must verify the HA state of the chassis, run diagnostics, and return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Step 1: Verify and set the HA state of the chassis You must verify the HA state of the chassis, and, if necessary, update the state to match your system configuration.

  • Page 27: Controller

    ◦ If the test reported no failures, select Reboot from the menu to reboot the system. Step 3: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return &...
  • Page 28 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the “Returning SEDs to unprotected mode” section of the ONTAP 9 NetApp Encryption Power Guide.
  • Page 29 When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y. Replace the controller module hardware - FAS500f To replace the controller module hardware, you must remove the impaired controller, move FRU components to the replacement controller module, install the replacement controller module in the chassis, and then boot the system to Maintenance mode.
  • Page 30 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 31 Thumbscrew Controller module cover. 7. Lift out the air duct cover. Step 2: Move the power supply You must move the power supply from the impaired controller module to the replacement controller module when you replace a controller module. 1. Disconnect the power supply. 2.
  • Page 32 Blue power supply locking tab Power supply 5. Move the power supply to the new controller module, and then install it. 6. Using both hands, support and align the edges of the power supply with the opening in the controller module, and then gently push the power supply into the controller module until the locking tab clicks into place.
  • Page 33 Fan module 2. Move the fan module to the replacement controller module, and align the edges of the fan module with the opening in the controller module, and then slide the fan module in. 3. Repeat these steps for the remaining fan modules. Step 4: Move the boot media There is one boot media device in the AFF A250 under the air duct in the controller module.
  • Page 34 Remove the screw securing the boot media to the motherboard in the impaired controller module. Lift the boot media out of the impaired controller module. a. Using the #1 magnetic screwdriver, remove the screw from the boot media, and set it aside safely on the magnet.
  • Page 35 Hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board. 2. Locate the corresponding DIMM slot on the replacement controller module. 3. Make sure that the DIMM ejector tabs on the DIMM socket are in the open position, and then insert the DIMM squarely into the socket.
  • Page 36 Move the mezzanine card. 2. Unplug any cabling associated with the mezzanine card. Make sure that you label the cables so that you know where they came from. a. Remove any SFP or QSFP modules that might be in the mezzanine card and set it aside. b.
  • Page 37 Squeeze the clip on the face of the battery plug. Unplug the battery cable from the socket. Grasp the battery and press the blue locking tab marked PUSH. Lift the battery out of the holder and controller module. 2. Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket.
  • Page 38 Step 8: Install the controller module After all of the components have been moved from the impaired controller module to the replacement controller module, you must install the replacement controller module into the chassis, and then boot it to Maintenance mode. You can use the following illustration or the written steps to install the replacement controller module in the chassis.
  • Page 39 Controller module cover Thumbscrew 3. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system. Do not completely insert the controller module in the chassis until instructed to do so. 4.
  • Page 40 The controller module should be fully inserted and flush with the edges of the chassis. Restore and verify the system configuration - FAS500f After completing the hardware replacement and booting to Maintenance mode, you verify the low-level system configuration of the replacement controller and reconfigure system settings as necessary.
  • Page 41 ▪ A prompt warning that when entering Maintenance mode in an HA configuration you must ensure that the healthy controller remains down. You can safely respond to these prompts. Recable the system and reassign disks - FAS500f Continue the replacement procedure by recabling the storage and confirming disk reassignment.
  • Page 42 Step 1: Recable the system After running diagnostics, you must recable the controller module’s storage and network connections. Steps 1. Recable the system. 2. Verify that the cabling is correct by using Active IQ Config Advisor. a. Download and install Config Advisor. b.
  • Page 43 You can respond when prompted to continue into advanced mode. The advanced mode prompt appears (*>). b. Save any coredumps: system node run -node local-node-name partner savecore c. Wait for the `savecore`command to complete before issuing the giveback. You can enter the following command to monitor the progress of the savecore command: system node run -node local-node-name partner savecore -s d.
  • Page 44 -node replacement-node-name -onreboot true Complete system restoration - FAS500f To restore your system to full operation, you must restore the NetApp Storage Encryption configuration (if necessary), and install licenses for the new controller, and return the failed part to NetApp, as described in the RMA instructions shipped with the kit.
  • Page 45 Steps 1. If you need new license keys, obtain replacement license keys on the NetApp Support Site in the My Support section under Software licenses. The new license keys that you require are automatically generated and sent to the email address on file.

  • Page 46: Replace A Dimm - Fas500F

    About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the “Returning SEDs to unprotected mode” section of the ONTAP 9 NetApp Encryption Power Guide.
  • Page 47 The following AutoSupport message suppresses automatic case creation for two hours: cluster1:*> system node autosupport invoke -node * -type all -message MAINT=2h 2. Disable automatic giveback from the console of the healthy controller: storage failover modify –node local -auto-giveback false 3.
  • Page 48 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 49 Thumbscrew Controller module cover. 7. Lift out the air duct cover. Step 3: Replace a DIMM To replace a DIMM, you must locate it in the controller module using the DIMM map label on top of the air duct or locating it using the LED next to the DIMM, and then replace it following the specific sequence of steps. You can use the following video or the tabulated steps to replace a DIMM: Replacing a DIMM 1.
  • Page 50 2. Note the orientation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation. 3. Slowly push apart the DIMM ejector tabs on either side of the DIMM, and slide the DIMM out of the slot. 4.
  • Page 51 2. Close the controller module cover and tighten the thumbscrew.
  • Page 52 Controller module cover Thumbscrew 3. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.

  • Page 53: Replace Ssd Drive Or Hdd Drive - Aff C190

    Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information. Replace SSD Drive or HDD Drive - AFF C190 You can replace a failed drive nondisruptively while I/O is in progress.
  • Page 54 Option 1: Replace SSD 1. If you want to manually assign drive ownership for the replacement drive, you need to disable automatic drive assignment replacement drive, if it is enabled You manually assign drive ownership and then reenable automatic drive assignment later in this procedure.
  • Page 55 -node node_name -autoassign on You must reenable automatic drive assignment on both controller modules. 10. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp...
  • Page 56 Depending on the storage system, the disk drives have the release button located at the top or on the left of the disk drive face. For example, the following illustration shows a disk drive with the release button located on the top of the disk drive face: The cam handle on the disk drive springs open partially and the disk drive releases from the midplane.

  • Page 57: Replace A Fan - Fas500F

    About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the “Returning SEDs to unprotected mode” section of the ONTAP 9 NetApp Encryption Power Guide.
  • Page 58 If the impaired controller is Then… displaying… Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy controller: prompt (enter system password) storage failover takeover -ofnode impaired_node_name When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 59 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 60 Fan module 3. Align the edges of the replacement fan module with the opening in the controller module, and then slide the replacement fan module into the controller module. Step 4: Reinstall the controller module After you replace a component within the controller module, you must reinstall the controller module in the system chassis and boot it.
  • Page 61 Controller module cover Thumbscrew 2. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.

  • Page 62: Replace Or Install A Mezzanine Card - Fas500F

    About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the “Returning SEDs to unprotected mode” section of the ONTAP 9 NetApp Encryption Power Guide.
  • Page 63 3. Take the impaired controller to the LOADER prompt: If the impaired controller is Then… displaying… The LOADER prompt Go to Remove controller module. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy controller: prompt (enter system password) storage failover takeover -ofnode impaired_node_name...
  • Page 64 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 65 Option 1: Replace a mezzanine card: 1. Locate and replace the impaired mezzanine card on your controller module. Remove screws on the face of the controller module. Loosen the screw in the controller module. Remove the mezzanine card. 2. Unplug any cabling associated with the impaired mezzanine card. Make sure that you label the cables so that you know where they came from.
  • Page 66 9. Using the #1 magnetic screwdriver, insert and tighten the screws on the face of the controller module and on the mezzanine card. Do not apply force when tightening the screw on the mezzanine card; you might crack it. 10. Insert any SFP or QSFP modules that were removed from the impaired mezzanine card to the replacement mezzanine card.

  • Page 67: Replace The Nvmem Battery - Fas500F

    About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the “Returning SEDs to unprotected mode” section of the ONTAP 9 NetApp Encryption Power Guide.
  • Page 68 ONTAP 9 NetApp Encryption Power Guide • If you have a SAN system, you must have checked event messages (event log show) for impaired controller SCSI blade. Each SCSI-blade process should be in quorum with the other nodes in the cluster. Any issues must be resolved before you proceed with the replacement.
  • Page 69 3. Release the power cable retainers, and then unplug the cables from the power supplies. 4. Insert your forefinger into the latching mechanism on either side of the controller module, press the lever with your thumb, and gently pull the controller a few inches out of the chassis. If you have difficulty removing the controller module, place your index fingers through the finger holes from the inside (by crossing your arms).
  • Page 70 Thumbscrew Controller module cover. Step 3: Replace the NVMEM battery To replace the NVMEM battery, you must remove the failed battery from the controller module and install the replacement battery into the controller module. You can use the following video or the tabulated steps to replace the NVMEM battery: Replacing the NVMEM battery 1.
  • Page 71 Squeeze the clip on the face of the battery plug. Unplug the battery cable from the socket. Grasp the battery and press the blue locking tab marked PUSH. Lift the battery out of the holder and controller module. 2. Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket.
  • Page 72 Step 4: Install the controller module After you have replaced the component in the controller module, you must reinstall the controller module into the chassis, and then boot it to Maintenance mode. You can use the following illustration or the written steps to install the replacement controller module in the chassis.

  • Page 73: Replace A Power Supply - Fas500F

    ◦ If the scan reported no failures, select Reboot from the menu to reboot the system. Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return &...
  • Page 74 It is a best practice to replace the power supply within two minutes of removing it from the chassis. The system continues to function, but ONTAP sends messages to the console about the degraded power supply until the power supply is replaced. You can use the following video or the tabulated steps to replace the power supply: Replacing the power supply 1.

  • Page 75: Replace The Real-Time Clock Battery

    Secure the power cable to the power supply using the power cable retainer. Once power is restored to the power supply, the status LED should be green. 7. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return &...
  • Page 76 1. If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message: system node autosupport invoke -node * -type all -message MAINT=number_of_hours_downh The following AutoSupport message suppresses automatic case creation for two hours: cluster1:*> system node autosupport invoke -node * -type all -message MAINT=2h 2.
  • Page 77 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 78 Thumbscrew Controller module cover. 7. Lift out the air duct cover. Step 3: Replace the RTC battery To replace the RTC battery, locate it inside the controller and follow the specific sequence of steps. You can use the following video or the tabulated steps to replace the RTC battery: Replacing the RTC battery 1.
  • Page 79 Gently pull tab away from the battery housing. NOTE: Pulling it away aggressively might displace the tab. Lift the battery up. Make a note of the polarity of the battery. The battery should eject out. The battery will be ejected out. 2.
  • Page 80 With positive polarity face up, slide the battery under the tab of the battery housing. Push the battery gently into place and make sure the tab secures it to the housing. + CAUTION: + Pushing it in aggressively might cause the battery to eject out again.
  • Page 81 -node local -auto -giveback true Step 5: Complete the replacement process Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 82 NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

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