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Errors and Alerts (3 of 3)
Error or Alert Title
Boiler 2 Service Hours
The boiler run time has exceeded the recommended boiler service hours alert interval . Once maintenance
Alert
has been completed, the service interval can be reset in the boiler status screen .
Boiler 1 Service Cycles
The boiler has exceeded the recommended boiler service cycles . Once maintenance has been completed,
Alert
the service interval can be reset in the boiler status screen .
Boiler 2 Service Cycles
The boiler has exceeded the recommended boiler service cycles . Once maintenance has been completed,
Alert
the service interval can be reset in the boiler status screen .
Internet Outdoor
The control has not received an outdoor temperature report from the Internet . Please check that your Router
Sensor Error
is not blocking Port 443 . Please contact an IT professional if assistance is required .
Wi-Fi Disconnected
The Wi-Fi network could not be found . Please check that the Wi-Fi network name was entered correctly and
Error
that the Router signal is medium to high strength . If necessary, please reconfigure your Wi-Fi network .
An internal hardware fault has been detected . Please power the control off then back on . If the hardware fault
Hardware Fault
reoccurs, the control may require replacement . Please contact technical support for assistance .
The control is unable to communicate to the Watts cloud through the Internet . The error will automatically
clear once Internet communications are established . You may also set the Internet Connection Type to Off
to clear the error .
Internet Unavailable
To correct:
Error
1 . Check the control's Internet DNS 1 and DNS 2 settings
2 . Check that the router firewall is not blocking or filtering MAC addresses
3 . Check that the router firewall is not blocking outbound port 23
The control is unable to connect to Watts OnSite . Please check that your router is not blocking outbound ports
Watts OnSite Error
443 or 8883 . Please contact an IT professional for assistance .
Ethernet Disconnected
The Ethernet is not connected to a network . Check the Ethernet cable connection to the control and the Router
Error
or Switch . Check that the Router or Switch is powered on and operating correctly .
Wi-Fi Invalid Password
The Wi-Fi Password was not accepted . Please check that the password was entered correctly . If necessary,
Error
please reconfigure your Wi-Fi network .
The router has not assigned the control an IP address . Please check the router's configuration settings
DHCP Address Error
and ensure that the DHCP server is enabled and enough IP addresses are available . Please contact an IT
professional for assistance .
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