Troubleshooting And Support; Troubleshooting For Operation With Plc; Troubleshooting With Service Software; Technical Support - Levitronix BFS-i04 User Manual

6 Troubleshooting and Support

6.1 Troubleshooting for Operation with PLC

The integrated PLC provides information about speed or process value. However, in case of an error, type and
cause of the error cannot be identified. For detailed analysis and debugging it is recommended to use the

Levitronix Service Software (see below). Alternatively, the Status, Error, Warning and Message bytes can be
read using Modbus commands on the RS485 interface. The firmware specification document, available at the
®
Levitronix Technical Service Department (see below), contains all details for configuration and interpretation
of these commands.

6.2 Troubleshooting with Service Software


The Levitronix Service Software allows communication with the bearingless fan in connection with a PC and
an RS485 to USB converter (see Table 2).
The Service Software can be used to operate the system, for troubleshooting, parameter logging and user
specific system configuration. For usage of the Service Software contact the technical support (below).

6.3 Technical Support

For troubleshooting, support, and detailed technical information contact Levitronix
Department:
PL-3507-00, Rev00, DCO# 23-128

Levitronix
Technical Service Department
Bändliweg 30
CH-8048 Zurich
Switzerland
Phone for US:
Phone for outside US:
E-Mail:
888-569 07 18
+1 888-569 07 18
TechSupport@levitronix.com
User Manual for BFS-i04
www.levitronix.com

Technical Service
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