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6 Troubleshooting and Support
6.1 Troubleshooting for Operation with PLC
The integrated PLC provides status and error signals. However, the source of error cannot be identified by
these signals. For detailed analysis and debugging it is recommended to use the Levitronix
(see below). Alternatively, the Status, Error, Warning and Message bytes can be read using Modbus
commands on the RS485 interface. The firmware specification document, available at the Levitronix
Technical Service Department (see Section 6.3), contains all details for configuration and interpretation of
these commands.
6.2 Troubleshooting with Service Software
The Levitronix
Service Software allows communication with the bearingless fan in connection with a PC and
a RS485 to USB converter (see Table 2).
The Service Software can be used to operate the system, for troubleshooting, parameter logging and user
specific system configuration. For usage of the Service Software contact the Technical Service Department
(see Section 6.3).
6.3 Technical Support
For troubleshooting, support, and detailed technical information contact Levitronix
Department:
PL-3505-00, Rev00, DCO# 21-249
Levitronix
Technical Service Department
Technoparkstr. 1
CH-8005 Zurich
Switzerland
Phone for US:
Phone for outside US:
E-Mail:
888-569 07 18
+1 888-569 07 18
TechSupport@levitronix.com
User Manual for BFS-i10
www.levitronix.com
Service Software
Technical Service
®
18
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