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Microsoft XBOX CONTROLLER Repair Instructions
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Microsoft XBOX CONTROLLER Repair Instructions

Microsoft XBOX CONTROLLER Repair Instructions

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XBOX CONTROLLER SAFETY
& REPAIR INSTRUCTIONS

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Summary of Contents for Microsoft XBOX CONTROLLER

  • Page 1 XBOX CONTROLLER SAFETY & REPAIR INSTRUCTIONS...
  • Page 2 To the fullest extent permissible by law, Microsoft shall not be liable for damages of any kind arising from the use of information, content, materials, or product made available in or in conjunction with this Guide, including but not limited to direct, indirect, incidental, consequential, and/or punitive damages unless otherwise specified in writing.
  • Page 3 Introduction This Service Guide (Guide) provides instructions for repairing Microsoft Xbox devices and accessories using genuine Microsoft parts. It is intended for technically inclined individuals with the knowledge, experience, and tools required to repair Microsoft devices. IMPORTANT: Read this Guide in its entirety before starting any repairs. If at any point you are unsure or uncomfortable about performing the repairs, as detailed in this Guide, DO NOT proceed.
  • Page 4 DO NOT proceed. Refer to Actions to Take under Handling Used, Damaged or Defective Lithium-Ion Batteries in this Guidebook or contact Microsoft directly for proper device disposition. For additional product safety information relevant to Microsoft Xbox devices or accessories, see aka.ms/xbox-safety.
  • Page 5 For optimum compatibility, performance, and product safety, we recommend using a • genuine AC power supply and AC power cord for your Microsoft device.
  • Page 6 For optimum compatibility, performance, and product safety, we recommend using • genuine Microsoft replacement parts. Use of non-Microsoft (non-genuine), incompatible, reused, or modified batteries; improper battery installation; improper handling or storage of batteries; and/or failure to follow the instructions in this Guide could cause battery overheating, expansion, venti1, leaking, or a thermal event which could result in fire, serious personal injury, death, data loss, or damage to the device or other property damage.
  • Page 7 Don’t leave loose screws or small parts inside the device. ▪ Avoid using tools that conduct electricity. ▪ Do not drop or throw a lithium-ion battery. ▪ Do not expose the battery to excessive heat, sunlight, or temperatures ▪ outside the battery’s normal operating range (0°C to 60°C) / (32°F to 140°F) Ensure you handle, recycle, and/or dispose of used or damaged batteries in ▪...
  • Page 8 Follow the safety instructions provided below: Battery replacement may be performed by individuals with the knowledge and skills • needed to complete complex electronic repairs. All repairs must follow Microsoft procedure. See https://aka.ms/xbox-safety for important • information. Risk of fire or burning.
  • Page 9 Report Battery Thermal Events to Microsoft A thermal event is a rapid chemical chain reaction that can occur inside a battery cell. During a thermal event, the energy stored inside the battery is released suddenly, resulting in heating and/or smoke and, in some instances, fire or flame.
  • Page 10 Defective Lithium-Ion Batteries (page 9) for additional information. Stop Repair and Contact Microsoft If any Microsoft device visually exhibits any of the following symptoms, cease all further repair efforts and contact Microsoft Xbox Customer Support to report and obtain next steps: Any burned or melted components, traces, or plastic parts on the outside of the device, or •...
  • Page 11 Environmental Compliance Requirements All waste electrical and electronic equipment (WEEE), waste electronic components, waste batteries, and electronic waste residuals must be managed according to applicable laws and regulations. Please do not dispose of waste lithium-ion batteries in your household garbage can or recycling bin as they may ignite if improperly managed.
  • Page 12 XBOX SERIES X | S CONTROLLER REPAIR Table of Contents...

  • Page 13: Table Of Contents

    Top Case Replacement & Installation Instructions ……………….………………… pg. 14 D-Pad Replacement Instructions …………….……………………………………………… pg. 21 Bumper Replacement Process ……………….………………………………..……………… pg. 26 Top Case Replacement Process Mainboard Replacement Process ……………….………………………………..………… pg. 31 I/O Board Replacement Process ……………….………………………………….………… pg. 46 Button Replacement Process ……………….……………………………………….………… pg. 50...

  • Page 14: Top Case Replacement & Installation Instructions

    Top Case Replacement & Installation Instructions Required Tools and Components Tools TR8 (Torx Security) driver • Anti-static wrist strap (1 MOhm resistance) • Soft ESD safe mat • Microfiber / lint free cloth • Gloves • Safety glasses • Plastic pry tool (spudger) •...
  • Page 15 Procedure – Removal (Top Case) NOTE: Any component with damaged snaps must be replaced. 1. Remove Battery Cover Turn the controller on its front and slightly press on the eject symbol at the base of the door while pulling up on the door. Door should slide out. NOTE: Any component with damaged snaps must be replaced.
  • Page 16 3. Remove Screws Using a T8 (Torx Security) screwdriver remove the 5 screws securing the back case to the top case. Flip the device over and lift off the top case. NOTE: Screw #5 is hidden under the product sticker. Puncture the center of the sticker to access the screw.
  • Page 18 Procedure – Installation (Top Case) NOTE: Any component with damaged snaps must be replaced. 1. Align Top Case Align the Top Case with the D-pad and thumb stick openings. While holding the two pieces together, flip the device. 2. Secure Screws Using a TR8 (Torx Security) screwdriver, install the 5 screws securing the back case to the top case and mid-frame.
  • Page 19 4. Re-Install Battery Cover Slide the battery door into place. Door should make a snapping sound as it clicks into place.
  • Page 20 D-Pad Replacement Instructions...

  • Page 21: D-Pad Replacement Instructions

    D-Pad Replacement Instructions Required Tools and Components Tools Anti-static wrist strap (1 MOhm resistance) • Soft ESD safe mat • Microfiber / lint free cloth • Cotton swab • Plastic pry tool (spudger) • Plastic tweezers • Components D-Pad (Refer to Illustrated Service Parts List) •...
  • Page 22 Procedure – Removal (D-Pad) 1. Unclip Bottom Spring Using tweezers, unclip the bottom of the spring ring from the underside of the controller and carefully slide out the top of the spring ring from the mid-frame. 2. Remove Mid Case Once unclipped, gently lift the D-Pad out of the controller.
  • Page 23 Procedure – Installation (D-Pad) 1. Install D-Pad Place the D-Pad into the controller, making sure the positional tabs align properly with the mid-frame. 2. Install D-Pad Ring Carefully slide the top of the spring ring into the mid-frame, then using tweezers or your fingers, clip the bottom of the spring ring to the underside of the controller.
  • Page 24 Bumper Replacement Instructions...
  • Page 25 Bumper Replacement Instructions Preliminary Requirements Required Tools and Components Tools Anti-static wrist strap (1 MOhm resistance) • Soft ESD safe mat • Microfiber / lint free cloth • Plastic pry tool (spudger) • Plastic tweezers • Components Bumper (Refer to Illustrated Service Parts List) •...
  • Page 26 Procedure – Removal (Bumper) 1. Remove Top Cap Using a plastic pry tool, pry the top cap tabs up and off the locking posts on the mid- frame. Then slowly twist the cap off the top of the mid-frame. 2. Unhook Bumper Clips Using the pointed end of a plastic pry tool, unhook the edge clips on the right and left of the bumper.
  • Page 27 3. Remove Bumper Once unhooked, gently lift the bumper off the controller.
  • Page 28 Procedure – Installation (Bumper) 1. Install Bumper Cap Gently place the bumper on the controller, making sure that the inner posts slot into the controller, not over the mid-frame. 2. Hook Bumper Clips Using a plastic pry tool, hook the left and right edge clips of the bumper to the mid-frame and press down.
  • Page 29 3. Install Top cap Hook the bottom of the top cap to the bottom of the mid-frame and rotate into place. Using a plastic pry tool, pry the top cap tabs up and onto the locking posts on the mid- frame.
  • Page 30 Mainboard Replacement Process...

  • Page 31: Mainboard Replacement Process

    Mainboard Replacement Process Preliminary Requirements Required Tools and Components Tools T6 (Torx) driver • Anti-static wrist strap (1 MOhm resistance) • Soft ESD safe mat • Microfiber / lint free cloth • Cotton swab • Plastic pry tool (spudger) • Plastic tweezers •...
  • Page 32 Procedure – Removal (Mainboard) 1. Position Device Place midframe thumb stick down on ESD-safe surface. 2. Remove Antennas Using a plastic pry tool, disconnect the two coax antennas from the mainboard. NOTE: The wires and pads on the mainboard are fragile. Take caution not to break pads from the mainboard.
  • Page 33 4. Remove Caps To remove the caps, press each cap on the opposite side of the catch, and rotate off trigger.
  • Page 34 5. Remove Trigger Motors Gently remove the trigger rumble motors from the housing. On the previous step, it is likely that these may have come out. NOTICE: The motors are soldered to the main board. This solder connection is very fragile at both the motor and board ends.
  • Page 36 7. Remove Palm Motors Remove the palm motors from the mid-frame using a plastic pry tool to gently pry the retention clip back while pushing up on the motor from the bottom. This may require you to gently wiggle them out. NOTE: The motors are soldered to the mainboard.
  • Page 37 9. Lift Out Mainboard Lift the mainboard out of the mid-frame, taking care not to damage the soldered connections to the motors. IMPORTANT: The mainboard is connected to the I/O board via a connector on the underside of the board. Light force may be required to separate the boards. NOTICE: The audio jack module is wedged between the mainboard and I/O board.
  • Page 38 Procedure – Installation (Mainboard) 1. Install Audio Jack Place audio jack on the I/O board as shown below. 2. Install Mainboard Align the locating holes on mainboard with locating posts in the mid-frame. Taking care to not damage the soldered connections to the motors and to align the connectors properly. Lower the mainboard into place and press firmly to mate the connectors.
  • Page 39 3. Install Screws Using a T5 (Torx) screwdriver install the two marked screws that secure the mainboard to the mid-frame. Turn screws until finger tight then tighten by an additional 1/8 turn (45- degrees) or until fully fastened.
  • Page 40 4. Install Palm Motors Gently press each palm rumble motor into the mid-frame. A plastic pry tool may be required to gently bend the retention clip back. NOTE: The motors are soldered to the main board. This solder connection is very fragile at both the motor and board ends.
  • Page 41 6. Install Trigger Motors Install the trigger motors in the housing, with wires facing towards the center of the mid-frame. NOTE: The motors are soldered to the main board. This solder connection is very fragile at both the motor and board ends. Take care not to damage the soldered connection.
  • Page 42 7. Install Trigger Caps Slide tab on motor housing into opening on the side of the cap. Rotate cap into position, ensuring posts on cap align with holes on the trigger housing. 8. Install Screws Using a T5 (Torx) screwdriver install 1 screw in the left and right trigger. Turn screws until finger tight then tighten by an additional 1/8 turn (45-degrees) or until fully fastened.
  • Page 43 9. Install Antennas Position the left antenna on the left connector on the mainboard and press down to connect. Repeat this process for the right antenna. NOTE: The wires and pads on the mainboard are fragile. Take caution not to break the pads from the mainboard.
  • Page 44 10. Install D-Pad Install the D-Pad as detailed in the Procedure – Installation (D-Pad) (page 11. Install Top Case Install the top case as detailed in the Procedure – Installation (Top Case) (page...

  • Page 45: I/O Board Replacement Process

    I/O Board Replacement Process I/O Board Replacement Process...
  • Page 46 Preliminary Requirements Required Tools and Components Tools T5 (Torx) driver • Anti-static wrist strap (1 MOhm resistance) • Soft ESD safe mat • Microfiber / lint free cloth • Components I/O Board (Refer to Illustrated Service Parts List) • I/O Board Screw (PN) Qty. 4 •...
  • Page 47 1. Remove Screws Using a T5 (Torx) driver remove the 4 screws securing the I/O board to the mid-frame. 2. Remove I/O Board Carefully lift the I/O board out of the –mid-frame.
  • Page 48 Procedure – Installation (I/O Board) 1. Insert I/O Board Place the I/O board in the mid frame in reverse to how it was removed. 2. Install Screws Using a T5 (Torx) screwdriver install the 4 screws securing the I/O board to the mid-frame. Turn each screw until finger tight then tighten by an additional 1/8 turn (45-degrees) or until fully fastened.

  • Page 49: Button Replacement Process

    Button Replacement Process Button Replacement Process...
  • Page 50 Preliminary Requirements Required Tools and Components Tools Anti-static wrist strap (1 MOhm resistance) • Soft ESD safe mat • Plastic tweezers • Components ABXY Buttons (Refer to Illustrated Service Parts List) • Prerequisite Steps Power Off Device Ensure device is powered off and disconnected from its power source. Disconnect the device charger or power cord from mains power.
  • Page 51 Remove I/O Board Remove the I/O board as detailed in the Procedure – Removal (I/O board) (page...
  • Page 52 Procedure – Removal (Buttons) 1. Remove Keypad Lift keypad off the mid-frame and set aside. 2. Remove Buttons Turn mid-frame over and allow buttons to carefully fall out of mid-frame.
  • Page 54 Procedure – Installation (Buttons) 1. Install Buttons Insert buttons into the mid-frame making sure the alignment posts align with the slots in the mid-frame. IMPORTANT: Buttons are keyed and cannot be inserted into the incorrect position. 2. Install Keypad Install the keypad into the mid-frame, making sure that the keypad aligns with the buttons.
  • Page 55 3. Install I/O Board Install the I/O Board as detailed in the Procedure – Installation (I/O Board) (page 4. Install Mainboard Install the Mainboard as detailed in the Procedure – Installation (Mainboard) (page 5. Install Bumper Install the Bumpers as detailed in the Procedure – Installation (Bumpers) (page 6.