Customer Information; Customer Satisfaction Procedure; Customer Assistance Offices - Chevrolet Low Cab Forward 2023 Manual

Customer Information

Customer Information
Customer Satisfaction Procedure . . . . . . 299
Customer Assistance Offices . . . . . . . . . . . 299
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . . . . . . . 300
Online Account . . . . . . . . . . . . . . . . . . . . . . . 300
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Roadside Assistance Program . . . . . . . . . 300
Scheduling Service Appointments . . . . . . 301
Collision Damage Repair . . . . . . . . . . . . . . . 302
Publication Ordering Information . . . . . . 303
Radio Frequency Statement . . . . . . . . . . . 304
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 304
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 305
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 305
Customer Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the Chevrolet chassis,
or upfitted rear body will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help call the
Chevrolet Customer Assistance Center at
1-800-862-4389.
Customer Information
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
Your name, address, and daytime phone
number.
Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, and on the VIN plate or the Vehicle
Certification and Greenhouse Gas (GHG)
Emissions Plate in the cab of the vehicle.
Dealership name and location.
Vehicle delivery date and present mileage.
Nature of the problem.
When contacting Chevrolet, remember that
your concern will likely be resolved at a
dealer's facility. That is why we suggest
following Step One first.

Customer Assistance Offices

Chevrolet is committed to assisting
customers. Visit us online at
www.chevrolet.com/support (U.S.) to chat
with us or find answers to commonly asked
questions, tips, vehicle how-to instructions,
and available support.
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