Customer Information; Procedure - Chevrolet Low Cab Forward 4500 2019 Series Owner's Manual

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Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 304
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 305
Customer Assistance for Text
Telephone (TTY) Users . . . . . 305
Online Owner Center . . . . . . . . . 305
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 306
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 306
Scheduling Service
Appointments . . . . . . . . . . . . . . . 307
Collision Damage Repair . . . . . 308
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 310
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 311
Reporting Safety Defects
Reporting Safety Defects to the
United States
Government . . . . . . . . . . . . . . . . . 311
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 311
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 312
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the Chevrolet chassis,
or upfitted rear body will be resolved
by your dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.