NCR RealPOS 25 User Manual
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NCR RealPOS 25 User Manual

NCR RealPOS 25 User Manual

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USER GUIDE
NCR RealPOS 25 (7610) POS
Release 2.0
B005-0000-2017
Issue D

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  • Page 1 USER GUIDE NCR RealPOS 25 (7610) POS Release 2.0 B005-0000-2017 Issue D...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
  • Page 3 Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR RealPOS 25 conforms to all applicable legal requirements. To view the compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements (B005-0000-1589).
  • Page 4 Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole receptacles that accept the product’s plug. Repair or replace damaged or worn cords immediately. References • NCR RealPOS 25 Site Preparation Guide (B005-0000-2018) • NCR RealPOS 25 Hardware Service Manual (B005-0000-2019) • NCR RealPOS 25 Parts Identification Manual (B005-0000-2020)

  • Page 5: Table Of Contents

    G1 Sleeping G0 Working ACPI Sleep States (S0 - S5) Enabling Wake on LAN Windows 7 ACPI Processor C-States Operator Displays NCR 5943 12.1-Inch LCD NCR 5943 15-Inch LCD NCR 5982 6.5-Inch LCD Display NCR 5976 2x20 LCD Customer Display...
  • Page 6 Keyboards NCR 5932 Keyboards Keyboard Power NCR 5932-5xxx USB Alphanumeric Big Ticket Keyboard Features NCR 5932-65xx PS/2 Programmable POS Keyboard NCR 5932-66xx USB Programmable POS Keyboard Printers NCR 7167 Printer NCR 7168 Printer NCR 7197 Printer NCR 7198 Printer Chapter 2: Hardware Installation...
  • Page 7 Dual Display Clone Single Display Mode Intel Graphics Controller Hot Keys Installing a Cash Drawer Second Cash Drawer Cable Connection Replacing the Hard Disk Drive Chapter 3: Touch Screen Calibration Installing and Calibrating the Touch Screen Installing the Driver Proper Touch Methods Calibration Procedures Verifying the Calibration Chapter 4: BIOS Setup...
  • Page 8 viii Chapter 7: Maintenance Cabinet Cleaning Procedures Touch Screen Cleaning Procedures MSR Cleaning Procedures MSR Cleaning and Treatment Cards MSR Treatment Card Cleaning/Treatment Frequency Cooling Vents Cleaning Chapter 8: 2x20 Customer Display Interface Introduction General Specifications Serial Communication Interface Command Codes User Defined Character Definition (08h, CODE, Byte1…Byte5) Character Table Select (09h, TABLE CODE) Clear Display (12h)
  • Page 9 Revision Record Issue Date Remarks Oct 2010 First Issue Aug 2010 Release 1.1 July 2012 Updated Solid State Optimization chapter June 2013 Release 2.0...

  • Page 11: Chapter 1: Product Overview

    Chapter 1: Introduction The NCR RealPOS 25 (also known as NCR 7610) is a compact POS solution that combines the reliability and security of a retail-hardened POS terminal with the performance and flexibility of industry-standard PC technology. With an open architecture and Intel®...

  • Page 12: Features Motherboard

    Product Overview Features Motherboard 1.x This motherboard is used in the 7610-10xx models. • Intel's 945GSE Chipset • Intel's Atom N270 single core mobile processor • Up to 2GB • DDR2 Memory • Serial ATA (SATA) Hard Drive Interface • Option for single 2.5" Hard Drive or Solid State Drive •...

  • Page 13: Motherboard 2.X

    Product Overview Motherboard 2.x This motherboard is used in the 7610-50xx models. • Intel's NM10 Express Chipset • Intel's Atom D2550 dual core mobile processor. • Up to 4GB DDR3 Memory • Serial ATA (SATA) Hard Drive Interface • Option for single 2.5" Hard Drive or Solid State Drive •...

  • Page 14: Power Supply

    Product Overview Power Supply • 150W Output power • Switching Power Supply, External 24V Adapter • MEPS Level V mark (efficiency 87% minimum), Energy Star 5.0 capable • Supports 24V retail printers at 55W maximum when connected to 7610 Operating Systems •...

  • Page 15: Configurations

    It supports a broad range of certified NCR peripherals and applications. The RealPOS 25 features the smallest form factor in its class and offers versatile configuration and mounting options. Choose from NCR's extensive line of peripherals, including printers, displays, keyboards and scanners.
  • Page 16 Product Overview The NCR RealPOS 25 can be configured with a 6.5-inch, 12.1-inch, or 15-inch NCR LCD or an NCR 2x20 Customer Display. The displays can be integrated with the terminal or connected remotely. Below are examples of how the customer displays can be integrated with the terminal.
  • Page 17 Product Overview Note: Touch Customer Displays are NOT supported via 7610-K452 and 7610-K453.

  • Page 18: Operator Controls

    Product Overview Operator Controls Power Switch The power switch is located behind the Cable Cover.

  • Page 19: Power And Disk Activity Leds

    Product Overview Power and Disk Activity LEDs The Power and Disk Activity LEDs are located on the front of the unit. LED Diagnostic Indicators See "Diagnostics" on page 1 for more information about the LED Diagnostic Indicators.

  • Page 20: Label Locations

    1-10 Product Overview Label Locations The serial number and model number are included on the Certification Label located under the Cable Cover of the terminal. A Microsoft Certificate of Authenticity (COA) label is included if the terminal is ordered and shipped with a pre-installed Microsoft Operating System.

  • Page 21: Power Management

    Product Overview 1-11 Power Management The BIOS supports the Advanced Configuration and Power Management Interface (ACPI) 3.0 specification. A key feature of ACPI is that the operating system, not the BIOS, configures and implements power management. The 7610 terminal supports the Global system power states defined by ACPI: G3 Mechanical Off A computer state that is entered and left by a mechanical means.

  • Page 22: Acpi Sleep States (S0 - S5)

    S1 sleeping state except that the CPU and system cache context is lost (the OS is responsible for maintaining the caches and CPU context). Control starts from the processor's reset vector after the wake event. In NCR systems, during S3, power is only provided to the on-board USB ports.
  • Page 23 Product Overview 1-13 Power State **S3 Suspend S0Working S1Standby S4Hibernate **S5Soft Off to RAM Supported Description Fully • Video Back • Video Back • Video Back Functional Light Off Light Off Light Off • HDD Off • HDD Off • HDD Off •...

  • Page 24: Enabling Wake On Lan

    1-14 Product Overview Enabling Wake on LAN In order for Wake on LAN to function the Network driver must be enabled (factory default). The procedure for enabling the driver depends on which operating system you are using. Windows 7 Computer >>...
  • Page 25 Product Overview 1-15 2. Select Network adapters. 3. Right-click Intel(R) Ethernet Connection J217-LM >> Properties. 4. Under the Power Management tab, Wake on Magic Packet and Wake on Pattern Match and Wake on Magic Packet from power off state option boxes should be checked. Select after making any changes.

  • Page 26: Acpi Processor C-States

    1-16 Product Overview ACPI Processor C-States ACPI defines the power state of system processors while in the G0 working state as being either active (executing) or sleeping (not executing). Processor power states are designated C0, C1, C2, C3, …Cn. The C0 power state is an active power state where the CPU executes instructions. The C1 through Cn power states are processor sleeping states where the processor consumes less power and dissipates less heat than leaving the processor in the C0 state.

  • Page 27: Operator Displays

    Operator Displays NCR 5943 12.1-Inch LCD The NCR 5943 LCD is an LED backlit LCD display (XGA, 1024 x 768). The display is powered by the terminal from a +12V USB Plus Power port. The remote mount must be ordered separately.

  • Page 28: Ncr 5943 15-Inch Lcd

    Product Overview NCR 5943 15-Inch LCD The NCR 5943 LCD is an LED backlit LCD display (XGA, 1024 x 768). The display is powered by the terminal from a +12V USB Plus Power port. The remote mount must be ordered separately.

  • Page 29: Ncr 5982 6.5-Inch Lcd Display

    Product Overview 1-19 NCR 5982 6.5-Inch LCD Display The 5982 LCD Display is a terminal-powered color 6.5 Inch VGA LCD. Features • 5-inch VGA Monochrome LCD (640 x 480 VGA) • Contrast Control • LED Back Light • Keyboard Mount •...

  • Page 30: Ncr 5976 2X20 Lcd Customer Display

    Product Overview NCR 5976 2x20 LCD Customer Display The NCR RealPOS 5976-1xxx Customer Display is a 2-line x 20-character LED backlit Liquid Crystal Display (LCD), which can display any downloadable codepage of single byte characters. It supports both RS-232 and USB interfaces.
  • Page 31 • Table Mount, 4-in. Post • Table Mount, 8-in. Post • Table Mount, 12-in. Post • Table Mount, 16-in. Post • Integrated Mount for NCR 7456, 7457, 7458 Character Sets • Support for 19 character sets • 3 Character sets in base unit •...

  • Page 32: Keyboards

    Keyboards NCR 5932 Keyboards The NCR 5932 Keyboards are intended for harsh retail environments and contain an internal membrane to protect against objects such as paper clips, staple wires, pins, and so forth, from falling between the keys and damaging the electronics. This technology improves overall reliability not typically found in standard PC keyboards or many retail keyboards.

  • Page 33: Ncr 5932-5Xxx Usb Alphanumeric Big Ticket Keyboard

    Product Overview 1-23 NCR 5932-5xxx USB Alphanumeric Big Ticket Keyboard The NCR USB Alphanumeric Big Ticket Keyboard is a multifunction keyboard that is two keyboards built into one. The keyboard consists of two major sections: • 38-key POS keyboard • Industry-standard alphanumeric PC keyboard The keyboard contains the key matrix and other POS-specific functions such as keylock, speaker, system status indicator, and magnetic stripe reader (MSR).

  • Page 34: Ncr 5932-65Xx Ps/2 Programmable Pos Keyboard

    1-24 Product Overview NCR 5932-65xx PS/2 Programmable POS Keyboard The NCR 5932 PS/2 Programmable POS Keyboard is a multifunctional keyboard that is two keyboards built into one. The keyboard consists of two major sections: • 32-key Point-Of-Sale Keyboard • PC type Alphanumeric Keyboard The keyboard includes the following features: •...

  • Page 35: Ncr 5932-66Xx Usb Programmable Pos Keyboard

    Product Overview 1-25 NCR 5932-66xx USB Programmable POS Keyboard The NCR 5932 PS/2 Programmable POS Keyboard is a multifunctional keyboard that is two keyboards built into one. The keyboard consists of two major sections: • 32-key Point-Of-Sale Keyboard • PC type Alphanumeric Keyboard The keyboard includes the following features: •...

  • Page 36: Printers

    Printers NCR 7167 Printer The NCR 7167 Printer is a fast, quiet, relatively small and very reliable multi function printer. It prints receipts, validates and prints checks, and prints on a variety of single or multiple part forms. There is not journal as it is kept electronically by the host terminal.

  • Page 37: Ncr 7168 Printer

    1-27 NCR 7168 Printer The NCR 7168 Printer is a fast, quiet, relatively small and very reliable multiple-function printer with front and back printing on the receipt paper capability. It prints receipts, validates and prints checks, and prints on a variety of single- or multiple-part forms.

  • Page 38: Ncr 7197 Printer

    Product Overview NCR 7197 Printer The NCR 7197 Printer is a fast, quiet, relatively small and very reliable printer. The printer can connect through a USB port or a serial port. It receives power from the 24V connector on the terminal or from an external power supply.

  • Page 39: Ncr 7198 Printer

    1-29 NCR 7198 Printer The NCR 7198 printer is a fast, quiet, relatively small and very reliable printer with front and back printing on the receipt paper capability. The printer can connect through a USB port or a serial port. It can receive power from a power supply or through a USB+ power cable.
  • Page 40 1-30...

  • Page 41: Chapter 2: Hardware Installation

    • Install the RealPOS 25 near an electrical outlet that is easily accessible. Use the power cord as a power disconnect device. • Do not permit any object to rest on the power cord. Do not locate the RealPOS 25 where the power cord can be walked on.

  • Page 42: I/O Panel

    2-32 Hardware Installation I/O Panel Note: The RS232/D port is used by the Integrated 2x20 Customer Display if present. Otherwise, this port can be added to the I/O Panel with the 7610-K412 Port kit.

  • Page 43: Installing The Terminal

    Hardware Installation 2-33 Installing the Terminal The terminal can be mounted using a variety of mounts. • Table Top Stand (7610-K320) • Checkstand Mount (5964-K039 • Wall Mount (7409-K502) • Integrated with peripherals using the Integration Tray Kit (7610-K304). This document describes how to install the terminal on the Table Top Stand. For the other mounting options see the associated kit instructions.

  • Page 44: Installing The Table Stand

    2-34 Hardware Installation Installing the Table Stand 1. Install terminal on the Table Top Stand. a. Install the mushroom studs (2) on the back of the terminal.
  • Page 45 Hardware Installation 2-35 b. Align the Mounting Studs on back of the terminal with the Mounting Slots in the Table Top Stand. c. Insert the studs into the slots and slide terminal down slightly. d. Secure the stand with the captive thumbscrews (2).
  • Page 46 2-36 Hardware Installation 2. Open the Terminal Cable Cover. Press the tabs (2) that latch the cover closed and pivot the cover open. 3. Connect the peripheral cables to Connector Panel located under the Terminal Cable Cover on the bottom of the unit..

  • Page 47: Cable Routing

    Hardware Installation 2-37 Cable Routing Cables are routed out the opening in the Terminal Cable Cover and down through the Terminal Stand.
  • Page 48 2-38 Hardware Installation 1. Remove the Stand Cable Cover by pressing the button detents on the sides of the cover and then pivoting the top away from the stand.

  • Page 49: Customer Display Configuration

    Hardware Installation 2-39 2. Route the cables through the Cable Strain Relief and over the Cable Guide as shown below. 3. Replace the Stand Cable Cover. Customer Display Configuration If configured with a Customer Display the cables are routed from the bottom of the Stand up through the Customer Display Pole.

  • Page 50: Installing A Keyboard And Mouse

    2-40 Hardware Installation Installing a Keyboard and Mouse The 7610 supports USB and PS/2 type keyboards. Only USB mice are supported. See the following examples of supported configurations. USB Mouse and USB Keyboard PS/2 Keyboard w/Glide Pad and USB Mouse...
  • Page 51 Hardware Installation 2-41 Note: PS/2 Extension Cables cannot be used with a PS/2 Keyboard that has a Glide Pad. USB Keyboard w/Glide Pad...

  • Page 52: Connecting Ac Power

    The 7610 receives power from an external 24 V power brick. Caution: The 7610 requires the NCR 24 V power supply that is shipped with the terminal. Use of other power bricks may cause damage to the unit. 1. Connect the Power Supply cable to the DC Power connector on the terminal.

  • Page 53: Power Supply Bracket

    Hardware Installation 2-43 Power Supply Bracket An optional power supply bracket is available to mount the power supply on a vertical surface or under a table top (see the Wall Mount Power Supply Bracket Kit Instructions (7610-K310). Table-Top Stand w/Power Supply Enclosure An optional stand is available that has an enclosure for the Power Supply.

  • Page 54: Disconnecting The Power Cable

    2-44 Hardware Installation Disconnecting the Power Cable The Power Cable connector locks into position when connected to the terminal and cannot be removed by simply pulling on the cable. You must grasp the connector and slide the outside housing out from the terminal to unlock it from the terminal connector to remove it.

  • Page 55: Installing A Transaction Printer

    Hardware Installation 2-45 Installing a Transaction Printer The printers can connect to a USB connector or an RS-232 connector. USB Installation Connect the Powered USB Printer Interface Cable to the USB Connector and Power Connector on the printer and to the 24 V Powered USB Connector on the terminal.

  • Page 56: Rs-232 Installation

    2-46 Hardware Installation RS-232 Installation 1. Connect the RS-232 Printer Interface Cable to the RS-232 connector on the printer and to a non-powered RS-232 connector on the terminal. Note: The factory default setting for the RS-232 ports is powered. See the Appendix: Powered Serial Port Settings.

  • Page 57: Ncr Realpos 5943 12-Inch Lcd Cable Connections

    Hardware Installation 2-47 NCR RealPOS 5943 12-inch LCD Cable Connections The 5943 LCD Monitor receives video through the VGA or DVI interfaces. Power is received from the terminal using a USB+Power cable. Cable Connections Using VGA Interface...
  • Page 58 2-48 Hardware Installation Cable Connections Using DVI Interface...

  • Page 59: Ncr Realpos 5943 12-Inch Lcd Cable Connections

    Hardware Installation 2-49 NCR RealPOS 5943 12-inch LCD Cable Connections The 5943 LCD Monitor receives video through the VGA or DVI interfaces. Power is received from the terminal using a USB+Power cable. Cable Connections Using VGA Interface...
  • Page 60 2-50 Hardware Installation Cable Connections Using DVI Interface...

  • Page 61: Ncr Realpos 5943 15-Inch Lcd Cable Connections

    Hardware Installation 2-51 NCR RealPOS 5943 15-inch LCD Cable Connections The 5943 LCD Monitor receives video through the VGA or DVI interfaces. Power is received from the terminal using a USB+Power cable. Cable Connections Using VGA Interface 497-0435044 - 1m...
  • Page 62 2-52 Hardware Installation Cable Connections Using DVI Interface...

  • Page 63: Installing A 5982 6.5-Inch Lcd

    Hardware Installation 2-53 Installing a 5982 6.5-Inch LCD 1. Remove the Base from the Display (2 screws).
  • Page 64 2-54 Hardware Installation 2. Route the VGA and Power cables up through the bottom of the Base and connect them to the Display. Note: The power cable can be either an External Power Supply or a Powered USB cable. 3. Install the Base to the Display (2 screws). 4.
  • Page 65 Hardware Installation 2-55 External Power Supply a. Connect the VGA cable to the VGA port on the host terminal. b. Connect the AC Cord to the Power Supply. c. Connect the power cable to an AC source.
  • Page 66 2-56 Hardware Installation Terminal Powered a. Connect the Power Cable to the Powered 12V USB port on the host terminal.

  • Page 67: Installing An Ncr 5976 Customer Display

    Hardware Installation 2-57 Installing an NCR 5976 Customer Display There are four different length posts available, in four inch increments.
  • Page 68 2-58 Hardware Installation 1. Locate the Display Mount within 4 meters (13 ft.) of the host terminal. 2. Determine if the cable should be routed down through the mounting surface or if it should be run on top of the surface. Drill a hole if necessary. 3.
  • Page 69 Hardware Installation 2-59 5. Route the Interface Cable through the Post 6. Assemble the Post components. 7. Connect the Display Cable to the terminal.

  • Page 70: Interface (Powered)

    2-60 Hardware Installation RS-232 Interface (Powered) Connect the I/F cable to a powered RS-232 connector on the terminal. Note: The factory default settings for the COM1 and COM2 ports are powered by default. To change a port to non-powered see the Powered Serial Port appendix. Configure the terminal serial port as follows: 9600 baud, 8 data bits, 1 start bit, 1 stop bit, No parity USB Interface (Powered)

  • Page 71: Installing A Secondary Display (Dual Display)

    Hardware Installation 2-61 Installing a Secondary Display (Dual Display) The 7610 Motherboard uses an integrated video controller. This controller supports a Monitor port (VGA) and a Digital Display port (DVI) on the motherboard connector row. These two ports provide a single display mode (DVI or VGA) or a dual display mode (DVI and VGA).

  • Page 72: Extended Desktop Dual Display

    2-62 Hardware Installation Extended Desktop Dual Display 1. Select Multiple Displays. 2. From the Operating Mode drop-down menu select Extended Desktop. 3. Select PrimaryDevice: Monitor or Digital Display. (This display has the Start button and Taskbar) 4. Select SecondaryDevice: Digital Display or Monitor. (This display is the desktop extension) You can re-position the displays as desired by dragging the 1 or 2 icons in the Position box.
  • Page 73 Hardware Installation 2-63 5. Select Apply. 6. Select within 15 seconds to accept the new settings. 6. Select to close the Control Panel.

  • Page 74: Dual Display Clone

    2-64 Hardware Installation Dual Display Clone 1. Select Multiple Displays.
  • Page 75 Hardware Installation 2-65 2. From the Operating Mode drop-down menu select Clone Display. 3. Select the Primary Device: Monitor or DigitalDisplay. 4. Select the Secondary Device: DigitalDisplay or Monitor. 5. Select Apply. 6. Select within 15 seconds to accept the new settings. 7.

  • Page 76: Single Display Mode

    2-66 Hardware Installation Single Display Mode 1. Select Multiple Displays. 1. From the Operating Mode drop-down menu select Single Display 2. Select Monitor (or DigitalDisplay). 3. Select Apply. 4. Select within 15 seconds to accept the new settings. 5. Select to close the Control Panel.

  • Page 77: Intel Graphics Controller Hot Keys

    Hardware Installation 2-67 Intel Graphics Controller Hot Keys Hot Keys provide the same functionality as the Intel Graphics Control Panel with specific keystrokes on the keyboard. These hotkeys are listed in the Intel Control Panel under the Hot Keys tab. The most useful Hot Keys are: [CTRL][ALT][F1] - Monitor in single display mode [CTRL][ALT][F4] - Digital Display in single display mode Note:...

  • Page 78: Installing A Cash Drawer

    2-68 Hardware Installation Installing a Cash Drawer The Cash Drawer can be connected to the Cash Drawer connector or to the transaction printer.

  • Page 79: Second Cash Drawer Cable Connection

    Hardware Installation 2-69 Second Cash Drawer Cable Connection The terminal supports a 2-drawer configuration with a Y-cable (1416-C372-0006). Connect the Y-cable to the terminal or transaction printer cash drawer connector.

  • Page 80: Replacing The Hard Disk Drive

    2-70 Hardware Installation Replacing the Hard Disk Drive The Hard Disk Drive (HDD) is mounted on the inside of the Cable Cover and is easily accessed. 1. Tilt the terminal to 90 degrees. 2. Open the Cable Cover. Press the tabs (2) that latch the cover closed and pivot the cover open.
  • Page 81 Hardware Installation 2-71 3. Loosen the captive screw in the HDD Bracket. 4. Remove the HDD from the Terminal. Caution: Exercise care in handling the HDD. Do not drop or stack it. 5. Remove the HDD from the HDD Bracket (4 screws). 6.
  • Page 82 2-72...

  • Page 83: Chapter 3: Touch Screen Calibration

    However, most of the time you can reach the Start button or Touch icon with your fingertip/stylus. • The latest calibration software can be downloaded from the NCR website. 1. At this site, select the Support tab. 2. Select Drivers and Patches →...

  • Page 84: Installing The Driver

    3-74 LED Diagnostic Indicators Installing the Driver Note: If you have a previous version of another touch screen driver loaded on your system you must completely remove it using the Control Panel Add/Remove program before continuing with this installation process. 1.

  • Page 85: Proper Touch Methods

    LED Diagnostic Indicators 3-75 Proper Touch Methods Before performing the calibration procedure please observe the following guidelines for proper/improper methods of touching the screen. • Face the monitor directly. • Perform the calibration in the position (sitting or standing) that you normally expect to use the touch screen.
  • Page 86 3-76 LED Diagnostic Indicators • Do NOT touch the display or bezel with your other hand. 27733 • Do NOT get your body too close to the display. 27734...
  • Page 87 LED Diagnostic Indicators 3-77 • Do NOT touch the bezel with your other fingers. 27735 • Do NOT spread your other fingers near the touch-screen surface. 27736...

  • Page 88: Calibration Procedures

    3-78 LED Diagnostic Indicators • Do NOT get your hand and other fingers too close to the bezel. 27737 Calibration Procedures Note: In order to achieve an accurate calibration the touch display must in the normal operating position when AC power is applied to the terminal (45 degrees can be assumed if this not known).
  • Page 89 LED Diagnostic Indicators 3-79 2. Select the Calibration Tab. 3. Select 9-Point w/Linearization. 4. Select the Begin Linearization button.
  • Page 90 3-80 LED Diagnostic Indicators 5. Touch the center of the target. Pull your finger a few inches away from the screen when you see the Release message. 6. Repeat the process for each target location as they appear.
  • Page 91 LED Diagnostic Indicators 3-81 7. After all targets have been touched a test screen displays. Touch the screen in various locations to verify the calibration results. Select Accept if you are satisfied with the results. If not, select Cancel and repeat the process. Note: Do not touch to exit from this screen.
  • Page 92 3-82 LED Diagnostic Indicators 8. After touching Accept you are warned to not touch the screen. Caution: Touching the screen during this time can cause the application to hang. This screen automatically closes after the touch controller has completed communicating. When complete, the system returns to the desktop with the TSHARC Control Panel displayed.

  • Page 93: Verifying The Calibration

    LED Diagnostic Indicators 3-83 Verifying the Calibration 1. Select the Tools tab. 2. Select the DrawingTest button. 3. Test the calibration on the draw screen. Touch the screen in various spots and trace each of the horizontal and vertical lines, including the border around the screen.
  • Page 94 3-84...

  • Page 95: Chapter 4: Bios Setup

    1. Connect an alphanumeric USB keyboard to the terminal. 2. Apply power to the terminal. 3. When you see the NCR logo displayed press [Del]. How to Select Menu Options The following keyboard controls are used to select the various menu options and to make changes to their values.

  • Page 96: Bios Default Values

    4-86 Entering Setup BIOS Default Values NCR BIOS Version: A24 Main Menu System Time (variable) System Date (variable) System Information (Displays System Information) Boot Features NumLock [On] Error Manager View Error Manager Log [Enter] Clear Error Manger Log [Enter] Advanced Menu...
  • Page 97 Entering Setup 4-87 Single Processor Mode [Disabled] Intel (R) HT Technology [Enabled] Enable XD [Enabled] Machine Check [Enabled] Fast Strings [Enabled] Processor Power Management [Disabled] Thermal Configuration . TM1 [Enabled] . TM2 [Enabled] . DTS [Enabled] . Thermal Offset [Disabled] .
  • Page 98 4-88 Entering Setup . Interlock Switch [Disabled] . Port Multiplier [Disabled] ► SATA Port 1 Configuration . Port Location [Internal] . Hot Plug [Enabled] . Interlock Switch [Disabled] . Port Multiplier [Disabled] North Bridge Configuration Clock Spread Spectrum [Min Spread Spectrum] Primary Display Selection [IGD] DMI ASPM...
  • Page 99 Entering Setup 4-89 . UHCI Controller #1 [Enabled] . UHCI Controller #2 [Enabled] . UHCI Controller #3 [Enabled] . UHCI Controller #4 [Enabled] . EHCI [Enabled] ► SB PCI Express Configuration . ► PCI Express Port 1/2 Config . . . PCI Express Root Port 1 [Enabled] .
  • Page 100 4-90 Entering Setup Mark SMBIOS events as read [Enter] Clears SMBIOS events [Enter] Intel Fast Flash Standby iFFS Support [Disabled] Hardware Health Monitoring Typical (Acceptable Range) CPU Core 1 Temperature [56°C] (less than 95°C) CPU Core 2 Temperature [56°C] (less than 95°C) CPU Core 3 Temperature [60°C] (less than 95°C) CPU Core 4 Temperature...

  • Page 101: Security Menu

    Entering Setup 4-91 Security Menu Supervisor Password is: Cleared User Password is: Cleared Set Supervisor Password [Enter] Supervisor Hint String Set User Password [Enter] User Hint String Min. password length [ 1] Authenticate User on Boot [Disabled] HDD Password Select [User Only] HDD Secuirty Status HDD00 Password State...
  • Page 102 4-92...

  • Page 103: Chapter 5: Bios Updating Procedure

    There are two methods that can be used. • Bootable USB DVD Drive • USB Flash Drive (64-Bit Operating Systems) • Network - Refer to the NCR Retail Systems Manager (RSM) Software User's Guide, (B005-0000-1518) for information about this procedure. Prerequisites The following are required to perform a SPI/BIOS update.

  • Page 104: Creating The Bootable Media

    5-94 BIOS Updating Procedure Creating the Bootable Media Creating a Bootable CD The downloaded file is a CD image file (ISO) containing the files necessary to create a bootable CD. A system with a CD/DVD burner is required to perform this function. 1.

  • Page 105: Bios Updating Procedures

    1. Insert the media containing the BIOS update software into the terminal. 2. Connect a USB keyboard. 3. Press [F8] during boot (when you see the NCR logo) to enter the Boot Select menu. 4. Select USB:[name of device]. 5. The terminal boots and displays the BIOS Update main menu.
  • Page 106 5-96 BIOS Updating Procedure Option 2 - Update of BIOS - Always enter Serial/Model/Class This option prompts for Class/Model/Serial information at the beginning of the program and then updates the BIOS only. 1. Highlight Option 2 and press [ENTER]. 2. At the prompt press [ENTER] to enter the Class/Model/Serial Number information (DMI).

  • Page 107: Chapter 6: Operating System Recovery

    There are two methods that can be used. • Bootable USB DVD Drive • USB Flash Drive (64-Bit Operating Systems) • Network - Refer to the NCR Retail Systems Manager (RSM) Software User's Guide, (B005-0000-1518) for information about this procedure. Prerequisites The following are required in order to perform an OS recovery from a CD.
  • Page 108 6-98 Operating System Recovery 8. At the prompt, insert the CD containing the operating system image (disk 1 if OS occupies more than one disk). Wait until the LED on the DVD drive stops blinking and then press [Enter]. 9. Press at the following prompt to accept the arguments and to begin the restore process.

  • Page 109: Windows 7/Posready 7

    2. Insert the imaging utility DVD into the DVD drive (USB Flash Drive for 64-Bit) 3. Apply power to the terminal. 4. Press [F8] during boot (when you see the NCR logo) to enter the Boot Select menu. 5. Select USB:[name of device].
  • Page 110 6-100 Operating System Recovery 8. Select the destination where the image should be deployed from the drop down menu. Also select the radio button to reboot the terminal after the image has been installed. Select Accept.
  • Page 111 Operating System Recovery 6-101 9. As the image is deployed a progress bar indicates the status. 10. After the image has been put on to your terminal, you are given the message “Press OK to Reboot”. Select OK. 11. Remove the DVD before the system reboots. 12.
  • Page 112 6-102...

  • Page 113: Chapter 7: Maintenance

    3. Make sure the glass and screen edges dry completely before using the unit. 4. Do not use sharp objects to clean around the edges of the touch screen MSR Cleaning Procedures MSR Cleaning Cards and MSR Treatment Cards may be purchased from NCR or KIC http://www.ncr-direct.com http://www.kicproducts.com Products.

  • Page 114: Msr Treatment Card

    7-104 Maintenance MSR Treatment Card The MSR Treatment Card is used to assist in protecting Magnetic Stripe Readers from Electrostatic Discharge (ESD), which can cause failures when swiping cards that have metallic hologram stripes. Swipe the card through the MSR in a smooth motion. Only swipe it down ONCE and up ONCE.

  • Page 115: Cooling Vents Cleaning

    Maintenance 7-105 Cooling Vents Cleaning The air vents on the side of the terminal should be cleaned periodically to maintain optimum cooling for the CPU. 1. Shut the system down and disconnect the AC power cord. 2. Use the hose attachment on a standard household vacuum cleaner to remove the dust from the vents.
  • Page 116 7-106...

  • Page 117: Chapter 8: 2X20 Customer Display Interface

    2x20 Customer Display Interface Chapter 8: Introduction The 7610-K451 Integrated 2x20 Customer Display consists of a Vacuum Florescent Display (VFD) with two rows of twenty 5x8 dot matrix characters, an RS-232 serial interface, driver circuitry, DC to DC/AC converter, and a character generator. General Specifications Item Value...

  • Page 118: Command Codes

    8-108 2x20 Customer Display Interface Command Codes User Defined Character Definition (08h, CODE, Byte1…Byte5) This command defines a user defined character (UDC). The UDC character code is set by the CODE byte and must be 00H to 07H. All other values for CODE will be ignored by this command.

  • Page 119: Character Table Select (09H, Table Code)

    2x20 Customer Display Interface 8-109 Character Table Select (09h, TABLE CODE) This command selects which character table to display. The TABLE CODE byte determines the character set as defined in the table below. If bits 0 to 3 are all zero then this command is ignored.

  • Page 120: Reset (13H)

    8-110 2x20 Customer Display Interface Reset (13h) This command resets the module to the following conditions: • 100% luminance • All 5x8 dot matrix characters set to 20h (space) • Cursor position set to 00h • Character table set to Table 1 •...

  • Page 121: Cp437

    2x20 Customer Display Interface 8-111 CP437...

  • Page 122: Cp852

    8-112 2x20 Customer Display Interface CP852...

  • Page 123: Cp858

    2x20 Customer Display Interface 8-113 CP858...

  • Page 124: Cp866

    8-114 2x20 Customer Display Interface CP866...

  • Page 125: Cp932

    2x20 Customer Display Interface 8-115 CP932...
  • Page 126 8-116...

  • Page 127: Chapter 9: Touch Screen Operation

    Touch Screen Operation Chapter 9: Introduction This chapter contains considerations for touch operations. Topics include: • Touch Mode of operation • Turning off the mouse pointer • Terminal placement when there are multiple terminals in close proximity Touch Mode of Operation There are three modes of touch operation available.

  • Page 128: Changing The Touch Mode

    9-118 Touch Screen Operation Changing the Touch Mode The default touch mode setting is Normal. You can switch modes in the Windows Control Panel. 1. Select Start → Programs → Microchip TSHARC Control Panel. 2. Select the Touch Settings tab. 3.

  • Page 129: Turning Off The Mouse Pointer

    Certain applications prefer NOT to display a pointer during operations. Use the following procedure to turn the pointer off. 1. Download the file containing the mouse pointers from the NCR website at http://www.ncr.com 2. At this site, select the Support tab.
  • Page 130 9-120 Touch Screen Operation 10. Navigate to the empty.cur file. 11. Select Open → Apply. The pointer should now be changed to None in the Mouse Properties. Note: To change back to the original settings select UseDefault → Apply → OK.

  • Page 131: Terminal Placement

    Less Than 254 mm (10 in.) 30359 Please contact NCR Services for software tools to accomplish this change.
  • Page 132 9-122...

  • Page 133: Appendix A: Powered Serial Port Settings

    Powered Serial Port Settings Appendix A: The serial ports on the 7610 can be configured as powered or not. The default setting for all the ports is 12 V powered. To change the settings open the Top cover and change the jumpers on the Motherboard using the illustrations below.
  • Page 134 Powered Serial Port Settings Motherboard 1.x...
  • Page 135 Powered Serial Port Settings Motherboard 2.x...

  • Page 137: Appendix B: Display Color Adjustment

    Display Color Adjustment Appendix B: If you are migrating from legacy terminals you may find it necessary to adjust the colors on the display to match the colors on the older terminals. This is due to the changes in display hardware and driver technology. Use the following procedure to change the colors.
  • Page 138 Display Color Adjustment Windows 7 Select Color Enhancement on a Windows 7 system.
  • Page 139 Display Color Adjustment 4. Adjust the Gamma, Brightness, and Contrast controls according to your preferences. The colors can be adjusted together or individually. Windows XP...
  • Page 140 Display Color Adjustment Windows 7 5. Select Apply (Windows XP) or (Windows 7) to accept the new settings. Note: The default settings can be restored by clicking the Restore Defaults button.

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