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NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
Preface Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Warnings Servicing Caution: This product does not contain user serviceable parts.
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This terminal should only be used with peripheral devices that are certified by the appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those which are recommended by NCR Corporation. Caution: DO NOT connect or disconnect a printer, keyboard, or any other terminal-powered peripheral while the terminal is powered on.
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Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into a matching outlet that is properly installed and grounded in accordance with all local codes and ordinances.
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Remote Customer Displays ............... 1-30 NCR 5972 2 x 20 Customer Display ........... 1-30 Desktop Model ................. 1-30 Tall Post Model................. 1-31 Features ..................1-31 NCR 5973 International VFD Customer Display ..... 1-32 Features ..................1-32 Printers ....................1-33 NCR 7158 Printer................1-33 NCR 7162 Printer................
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Installing a Secondary CRT Display (Dual Display)...... 2-15 Installing the Hardware............... 2-15 Configuring the Software for Dual Display......2-18 Installing an NCR 5972 Remote Customer Display ....... 2-20 Installing an NCR 5973 Remote Customer Display ....... 2-22 Customer Display Cable Connections........2-23 Chapter 3: Setup Introduction ...................
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Completing the OS Installation (Win2000)......4-5 Completing the OS Installation (DOS)........4-5 Completing the OS Installation (Windows XPe) ....4-5 Gold Disk Contents................4-7 NCR RealPOS 80/80c Windows 2000 Operating System Recovery Software (LPIN: D370-0536-0100) ....... 4-7 Installed Software: ..............4-7 Software Drivers................. 4-7 Special Settings ................
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Recovery Procedures..............5-6 Cable/Connector Pin-Out Information ..........5-9 Chapter 6: Memory Dump General Memory Dump Information..........6-1 BIOS Requirements ................ 6-1 Disk Format..................6-1 Supported Operating Systems............6-3 Summary of Operating Systems ..........6-3 Prerequisites ..................6-4 Windows XP/2000 ..............6-4 Windows NT................
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June 2002 First issue Oct 2002 Added Memory Dump chapter Dec 2002 Changed product name to RealPos 80c, added support for Windows XPe operating system, 256KB compact flash, NCR 5952 10.4 Inch VGA Dynakey, International VFD customer displays, PCI VGA board, 2-port and 4-port RS-232...
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NCR is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by NCR.
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xiii Voluntary Control Council for Interference (VCCI) International Radio Frequency Interference Statement Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Class 7456 Model Number 100-240 V, 6.0 A, 50-60 Hz Electrical Ratings (Input) NCR Corporation, 1700 South Patterson Boulevard, Dayton, OH 45459, USA, declares that the equipment specified above conforms to the referenced EU Directives and Harmonized Standards. EU Directive...
Product Overview Chapter 1: Introduction The NCR RealPOS 80c (also classified as a RealPos 7456) is a powerful, retail-hardened point-of-sale terminal targeted for general merchandise, food and convenience store environments. It provides exceptional scalability utilizing Intel Celeron and Pentium III processors to address a range of price/performance levels and operating system environments.
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Chapter 1: Product Overview The RealPOS 7456 supports a broad range of industry standard operating system environments including DOS, Windows CE 3.0, and Windows 2000 Professional. Note: Windows NT Workstation is also available by special request. In addition, the RealPOS 7456 is Linux certified utilizing various Linux distributions.
Chapter 1: Product Overview Configurations The RealPOS 7456 features a compact cabinet optimized for space constrained environments and modular configurations. In addition, depending on the peripherals selected, it can also be used in a unified configuration by stacking the peripherals on top of the cabinet. 19826...
Operating System pre-installed there is also a Certificate of Authenticity label. Note: The serial number is repeated on the rear panel under the PCI expansion slots and on the inside of the Front Security Door. NCR Corporation Atlanta, GA 30096 Made in Singapore Class 7456 100-240 Vac 6.0 A 50-60 Hz...
Chapter 1: Product Overview Features Processor Board The processor board has the following features: • Support for Intel Celeron processors with 66MHz or 100MHz front side bus speeds as well as Intel Pentium III processors with 133MHz front side bus speeds. •...
Chapter 1: Product Overview 4-Port USB Daughter Card • Four Powered USB ports − 12V (3) − 24V (1) • Cash Drawer Kickout − 2 Drawer control (requires external Y cable) − Single cash drawer open sensing • Ports C & B are controlled by the USB controller at Bus 0, Device 7, Function 2 •...
Chapter 1: Product Overview • Ports D & E are controlled by the USB controller at Bus 0, Device 7, Function 2 • Port C is controlled by the USB controller at Bus 0, Device 7, Function 3. • Ports B, A & 24V are controlled by the USB controller at Bus, 0, Device 7, Function 3 through a hub on the 6 port USB board.
Chapter 1: Product Overview Operating Systems • DOS 6.22 • Windows CE 3.0 • Windows NT Workstation (by special request) • Windows 2000 Professional • Windows XPe • Linux Certified The UPS (Uninterrupted Power Supply) in the RealPOS 7456 is formally known as Battery Backup, which is designed to support the terminal in the event AC Power is lost.
1-10 Chapter 1: Product Overview Power Management Power management is implemented on the RealPOS 7456 using the Advanced Power Management (APM) BIOS Interface Specification Revision 1.2 as defined by Intel and Microsoft. In order to accomplish this, the processor board is equipped with APM BIOS. Not all Entry and Exit points are available at all times.
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Chapter 1: Product Overview 1-11 APM BIOS States Definition Soft Off (cont.) 2. Turn off unit via power button. Power button can be configured for either instant off or for off after being pressed for longer than 4 seconds. 3. Unit turned off via software control. Exit 1.
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1-12 Chapter 1: Product Overview APM BIOS States Definition 4. Wake ON Alarm. APM Enabled 5. Wake on keyboard, mouse, or touch (cont.) activity. 6. Wake on USB activity. Exit 1. Turn off unit via power button. Power button can be configured for either instant off or for off after being pressed for longer than four seconds.
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Chapter 1: Product Overview 1-13 APM BIOS States Definition • APM Standby System is in a low power state with some power savings. • Most devices are in a low power mode. • The CPU clock is slowed or stopped. •...
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1-14 Chapter 1: Product Overview APM BIOS States Definition 2. Under software control. APM Standby Exit Wake On LAN. (cont.) Wake On Ring. Wake ON Alarm. Wake on keyboard, mouse, or touch activity. Wake on USB activity. Remove AC. APM Suspend System is in a low power state with maximum power savings.
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BIOS, and can override most BIOS requests to go into standby, suspend, and so on. APM device drivers provided by NCR with the RealPOS 7456 are outlined in the Retail TAPS Programming Help File (BD90-0261-B).
1-16 Chapter 1: Product Overview Operator Displays 5964 12.1-Inch Touch Screen 18638 The 5964 is designed for touch-based applications and features a high- brightness 12.1-Inch Active Matrix Color LCD with SVGA resolution. The 5964 features a 5-wire Resistive Touch Screen, integrated MSR, Digital Video Interface (DVI), table top mount with tilt and swivel, and convenient connections for an external keyboard and hand held scanner.
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DVI-I connector on RealPOS 7456 7456 Powered RS-232 connector provides power RS-232 Touch Interface and touch interface for NCR 5964 display Passes data (MSR, scanner, keyboard) to host Wedge Controller terminal through PS/2 data stream via Y-cable...
1-18 Chapter 1: Product Overview 5942 12.1-Inch Color LCD 19809 The 5942 12.1-Inch LCD is designed for customers who desire a color display and prefer the small footprint and ergonomic packaging of LCD technology versus traditional CRT’s. Depending on the customer’s requirements, this LCD display can be used either as an operator display or a customer information display (CID).
Chapter 1: Product Overview 1-21 NCR 5953 12.1” DynaKey 17089 The 5953 DynaKey is a Point-of-Sale (POS) keyboard with a built-in 12.1” SVGA flat panel Liquid Crystal Display (LCD). The 5953 features an active matrix (TFT) color LCD. A Touch Screen is also available as an option.
1-22 Chapter 1: Product Overview NCR 5952 Wedge DynaKey 20447 The 5952 Wedge DynaKey is a point-of-sale keyboard with a VGA flat panel Liquid Crystal Display (LCD). Unique to the 5952 DynaKey is a set of dynamic keys located beside the LCD. These keys change function depending on the software application appearing on the LCD.
Chapter 1: Product Overview 1-23 NCR 5932 Keyboards There are three models of the NCR 5932 Keyboard: • 109-Key USB Keyboard • 115-Key Big Ticket Keyboard (PS/2 interface) • 68-Key POS Keyboard (PS/2 interface) 109-Key USB Keyboard Keylock 19586 The 109-key USB keyboard is a multifunction keyboard that is two keyboards built into one.
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1-24 Chapter 1: Product Overview Features The NCR 5932 USB Keyboard supports the following features: • Keylock • Speaker • Magnetic Stripe Reader (MSR) • Keyboard Status LEDs Keylock The USB keyboard has a four-position Keylock. You can rotate the Keylock between specific positions by use of three keys.
Chapter 1: Product Overview 1-25 The MSR is an optional feature that provides support for reading magnetically coded data cards. The keyboards support two different types of MSR: • ISO Tracks 1, 2, and 3 • JIS-II and ISO Track 2 Keyboard Status LEDs The keyboard has three status LED’s: •...
1-26 Chapter 1: Product Overview 68-Key PS/2 POS Keyboard Keylock Status Indicator 19746 Features The 5932 PS/2 Keyboards include the following features: • Keylock • Speaker • System Status Indicator LED • Magnetic Stripe Reader (MSR) • External Decoded Scanner Connector •...
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Chapter 1: Product Overview 1-27 Keylock The Big Ticket and 68-key keyboards have a four-position keylock switch. The positions are explained in the following table. Abréviation Position Description Exception Used by the customer or service representative to perform low-level programming such as terminal diagnostics, configuring the terminal, or loading the terminal.
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1-28 Chapter 1: Product Overview The status and condition indicated by the LED are shown as follows: Status Condition Green Power on Wedge controller reporting an error condition Flashing red/green Keypad of 68-key keyboard in “PC Setup” mode (See special keypad mode on next page) System off Note: For more information about the Wedge controller, refer to Wedge Software User’s Guide (BST0-1368-B).
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Chapter 1: Product Overview 1-29 Special “PC Setup” Keypad Layout for 68-key Keyboard On power-up, the operator can switch the 68-key keyboard into an alternate keypad layout that can be used with many PC BIOS setup and configuration routines. The alternate layout contains keys such as ESC, TAB, END, “+”, “-“...
Chapter 1: Product Overview 1-31 Tall Post Model 5972-1000 (VFD) 5972-2000 (LCD) 19750 Features • RS-232 Interface • Socket for 32K of PROM for additional character sets (5972-1000 VFD). • 7 x 9 pixel characters (5972-1000 VFD); 5 x 8 pixel characters on 5972-2000 LCD •...
Printers NCR 7158 Printer The NCR 7158 Printer is extremely fast, quiet, and reliable point-of-sale device. It consists of two specialized printers in one compact package: a thermal printer on top that prints receipts, and an impact slip printer in front to print on forms and checks that you insert.
1-34 Chapter 1: Product Overview NCR 7162 Printer The NCR 7162 is a dot matrix printer that provides up to 40 columns receipt and journal, and up to 88 columns of slip print. The printer’s features include paper low sensors, slip-out detectors, automatic paper cutting, and two cash drawer kick out connectors.
Chapter 1: Product Overview 1-35 NCR 7167 Printer The NCR 7167 Printer is a fast, quiet, relatively small and very reliable multi-function printer. It prints receipts, validates and prints checks, and prints on a variety of single or multiple part forms. There is not journal as it is kept electronically by the host terminal.
Installation Restrictions • Before installing the RealPOS 7456, read and follow the guidelines in the RealPOS 7456 Site Preparation (B005-0000-1360) and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53). • Install the RealPOS 7456 near an electrical outlet that is easily accessible.
Chapter 2: Hardware Installation Out-of-Box Hardware Installation 1. Unpack the terminal in the desired location. 19521 2. Connect the external cables. The following illustration identifies the Back Panel cable connectors. AC Input Accessory AC Audio Out 12V USB 24V USB Cash Drawer Audio RS232/C...
Chapter 2: Hardware Installation Installing the Keyboard and Mouse PS/2 keyboards and mice are supported though a single PS/2 connector. Keyboards can be plugged directly into the PS/2 connector. If a PS/2 mouse is used it requires a Y-cable, whether or not a keyboard is used.
Chapter 2: Hardware Installation Dual Port Keyboard/Mouse Installation The RealPOS 7456 supports both PS/2 and dual port (PS/2 - USB) keyboards. A dual port keyboard or mouse can be connected to either the PS/2 connector or to a USB connector using an adapter cable. The connection for dual-port devices varies, depending on which USB Daughter Card is present.
Chapter 2: Hardware Installation Installing the Transaction Printer The printer can connect through a USB connector or an RS-232 connector. It receives power through a Powered USB power cable. Interfaces Supported Printer RS-232 √ √ 7158 √ 7162 √ √ 7167 √...
Chapter 2: Hardware Installation RS-232 Installation w/Power from Powered USB 1. Connect the RS-232 Printer Interface Cable to the RS-232 Connector on the printer and to an RS-232 Connector on the terminal. 2. Connect the Printer Power Cable to the Power Connector on the printer and to the 24 V Powered USB Connector on the terminal.
Chapter 2: Hardware Installation Installing an NCR 5964 12.1-Inch Touch LCD The NCR 5964 serves both as the input device and operator display. 19429 Note: A PC keyboard is required to configure a 5964 12.1-Inch Touch LCD. Cable Connections The following illustrations show the cable connections for the 5964 and the RealPOS 7456.
Chapter 2: Hardware Installation DVI Connections Connect the cable to the DVI Connector on the 5964 display and RealPOS 7456 terminal. Audio RS232/C RS232/D RS232/A RS232/B DVI-1 Parallel PS/2 497-0422831 - 1.0 m (1416-C723-0010) 497-0422832 - 4.0 m (1416-C723-0040) 19815...
Chapter 2: Hardware Installation RS-232 Connections 1. Connect the Y-cable to one of the Powered RS-232 ports and to the PS/2 connector on the RealPOS 7456 terminal. 2. Connect the other end of the Y-Cable to the RS-232 connector on the 5964 display.
2-10 Chapter 2: Hardware Installation Installing a 5942 12.1-Inch LCD Monitor The 5942 is connected through the VGA connector. It receives power from a DC power supply. Audio RS232/C RS232/D RS232/A RS232/B DVI-1 Parallel PS/2 DC Power AC Outlet Power Supply 19819 1.
There are two types of interface models of the 5953 DynaKey. For installation information for each, refer to their respective User Guides. • NCR RealPOS 5953 USB DynaKey User's Guide (B005-0000-1457) • NCR RealPOS 5953 PS/2 DynaKey User's Guide (B005-0000-1161)
The 5952 Wedge DynaKey is a combined display and keyboard device. It can be installed in the following configurations: • Integrated in the 7456 • 5953-K032 Remote Table Top Mount • 5964-K032 Checkstand Mount For installation information refer to the NCR 5953 Wedge DynaKey User's Guide (BD20-1370-A).
Chapter 2: Hardware Installation 2-13 Installing an NCR 5982 5-Inch Operator Display The 5982 5-Inch Operator Display is a 640 x 480 LCD with a back-light (not adjustable), contrast control knob, and keyboard mount. 19744 Installing the PCI LCD Board (5952-052) Before the 5982 Display can be connected, the PCI LCD board (5952- K052) must be installed in the terminal.
2-14 Chapter 2: Hardware Installation Function Panel 8 (Color DSTN) Panel 7 (Mono STN) Panel 6 (Color TFT) Panel 5 (Unused) Panel 4 (5-in. Mono) Panel 3 (Unused) Panel 2 (Unused) Panel 1 (Unused) 3. Install the PCI LCD Board into one of the PCI slots in the terminal. Caution: Use care to not damage the Speaker or Keyboard Header connectors on the Motherboard during card installation.
Chapter 2: Hardware Installation 2-15 Installing a Secondary CRT Display (Dual Display) Installing the Hardware The NCR 7456 requires either an ATI or C&T PCI card to support dual display/multi-monitor. The following are the configuration options available. Configuration Operator Display...
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2-16 Chapter 2: Hardware Installation Operating System Dual Display Configuration Supported Linux Windows CE Not supported Possible dual display hardware configurations include: Operator Display Customer Display Display Connected to Display Connected to Model Model 5953 12.1” 5953-K152 5942 12.1” VGA connector Dynakey SVGA Color LCD or...
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Chapter 2: Hardware Installation 2-17 Operator Display Customer Display Display Connected to Display Connected to Model Model 5953 12.1” 15” Color CRT 7456-K350 USB/DVI connector on (7452-K419) Dynakey Motherboard Adapter (ATI Rage XL) The CRT can receive power from either the Accessory AC connector on the terminal or from a standard AC outlet (which requires an AC Adapter Cable).
2-18 Chapter 2: Hardware Installation 5. Connect the monitor’s AC Power Cord to the CRT AC Power connector on the back of the chassis or to a standard AC outlet, using an AC adapter cable. Audio RS232/C RS232/D RS232/A RS232/B DVI-1 Parallel PS/2...
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Chapter 2: Hardware Installation 2-19 For dual display on DOS systems, custom “Dual Display Drivers” are required to allow the application to switch output from one display to the other. These drivers are found on G370-0828 –0000 LPIN. For information on dual display software installation and configuration, see the Customer Information Display (Dual Display) User’s Guide, (BD20-1431-B).
2-20 Chapter 2: Hardware Installation Installing an NCR 5972 Remote Customer Display There are two models of the NCR 5972 Remote Customer Display: • 5972-1000 Vacuum Fluorescent Display (VFD) • 5972-2000 Liquid Crystal Display (LCD) Table Top Model 5972-1000 (VFD)
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Chapter 2: Hardware Installation 2-21 1. Locate the Display Mount within 4 meters (13 ft.) of the host terminal. 2. Determine if the cable should be routed down through the mounting surface or if it should be run on top of the surface. Drill a hole if necessary.
2-22 Chapter 2: Hardware Installation Installing an NCR 5973 Remote Customer Display Desktop Model 16-Inch Post 20448 1. Locate the Display Mount within 4 meters (13 ft.) of the host terminal. 2. Determine if the cable should be routed down through the mounting surface or if it should be run on top of the surface.
Chapter 2: Hardware Installation 2-23 3. High-Post Mount: If you are installing High-Post model secure the Mounting Plate with screws (4) that are provided. Mounting Plate 4.06 mm (0.160 in.) Diameter 7.6 cm 14622 (3.0 in.) Customer Display Cable Connections Connect the Display Cable to the Parallel connector on the terminal.
Entering Setup Using a Keyboard 1. Apply power to the terminal. 2. Press the F2 key when you see the NCR logo displayed. Note: Setup can also be entered from the Boot Menu that is displayed when you press ESC during POST.
Chapter 3: Setup Restoring Factory Settings To reset all values to their default settings for the current screen, press F9. The terminal automatically loads the BIOS default values. To reset all BIOS settings to their default settings go to the Exit menu, press F9, select either Save Changes &...
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Chapter 3: Setup The following key layout is active in the special mode. 14419...
Chapter 3: Setup Normal DynaKey Keypad Operating Mode After running setup the DynaKey can be reset to the normal mode by rebooting or by pressing the 7 and 9 keys simultaneously. The normal keypad layout is shown below. Shift-F1 Shift-F2 Shift-F3 Shift-F4 Shift-F5...
Chapter 3: Setup Disabling Resources Resources that are disabled in the BIOS (IRQs for COM ports/on-board LAN /secondary IDE) are still detected and installed (sometimes partially) in Windows. The recourses are actually available. BIOS Default Values Main Menu (variable) System Time (variable) System Date 1.44/1.25 MB 3 ½...
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Chapter 3: Setup [Auto] IDE Primary Slave [Auto] Type: Multi-Sector Transfers: [Disabled] LBA Mode Control: [Disabled] 32 Bit I/O: [Disabled] Transfer Mode: [Standard] Ultra DMA Mode: [Disabled] Smart Monitoring: Disabled [Auto] IDE Secondary Master Type: [Auto] Multi-Sector Transfers: [Disabled] LBA Mode Control: [Disabled] 32 Bit I/O: [Disabled]...
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Chapter 3: Setup Memory Shadow System Shadow: [Enabled] Video Shadow: [Enabled] Memory Cache Memory Cache [Enabled] [Write Protect] Cache System BIOS area [Write Protect] Cache Video BIOS area Cache Base (0-512k) [Write Back] Cache Base (512-640k) [Write Back] Cache A000 – AFFF: [Disabled] [Disabled] Cache B000 –...
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Chapter 3: Setup [Enabled] Concurrent PCI master/Host Operation: Default Primary Video Adapter: [PCI] I/O Device Configuration [Enabled] Serial port A: Base I/O address: [3F8] Interrupt: [IRQ 4] [Enabled] Serial port B: [2F8] Base I/O address: Interrupt: [IRQ 3] [Auto] Parallel port: Mode [ECP] [Enabled]...
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3-10 Chapter 3: Setup [Disabled] MPU-401: [Disabled] Joystick: Modem Device: [Disabled] Hardware Monitor Vcore 1.7 V (Celeron); 1.75 V (PIII) (+ 0.04 V, - 0.8 V) V (2.5) 2.43 V V (3.3) 3.22 V V (5) 4.94 V V (12) 11.52 V CPU Temp.
Chapter 3: Setup 3-11 [Enabled] Legacy USB Support: If Disabled, it remains Enabled during POST to permit keyboard usage. Then returns to Disabled. [DOS] Large Disk Access Mode: [Other] Installed OS: [No] Reset Configuration Data: [Logo] Power up Display: [Enabled] QuickBoot Mode: [Disabled] Floppy check:...
3-12 Chapter 3: Setup [Suspend] Suspend Mode: [Off] Resume On Modem Ring: [Off] Resume on Time: [Immediate off] Power Button: [Reset] Reset Switch: [Auto] AC Power Default On: [Disabled] Warm Boot: [50%] Throttling Duty Cycle: Boot Sequence Removable Drives Hard Drive CD ROM Drive MBA UNDI (Bus 0 Slot13)
CD-ROM are temporarily installed during boot. Note: It is possible to perform a BIOS update using a network connection. Refer to the NCR FitClient Software User’s Guide, (B005-0000-1235) for information about that procedure. Caution: When performing an OS recovery from a larger source image (larger disk) to a smaller destination disk, you must use a special procedure (see the OS Recovery from a Larger Disk Image section).
Chapter 4: Operating System Recovery Connecting an External Backpack CD-ROM Drive If your terminal contains an integrated CD-ROM, skip to step three. Note: The MicroSolutions BackPack CD-ROM Series 5 or later is required. 1. Connect the external CD-ROM (2336-K024) drive to the Parallel connector on the terminal.
Chapter 4: Operating System Recovery Updating Procedures 1. Set the Boot Sequence in Setup to boot from CD-ROM first. 2. Insert the CD containing the operating system image. Operating System LPIN Windows 2000 D370-0536-0100 D370-0534-0100 Windows CE 3.0 D370-0495-0000 Windows XPe D370-0570-0100 Windows NT D370-0564-0010...
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Chapter 4: Operating System Recovery 13. Enter whether or not you want to perform Disk verification. (Answering Yes takes twice as long, but is recommended.) If you select Then • The Ghost software verifies write operations and handles bad FAT clusters. •...
Chapter 4: Operating System Recovery 15. Remove the CD from the drive. 16. Enter Setup when the terminal reboots and reset the Parallel CD-ROM Boot to Disabled. 17. Exit Setup and Save Changes. Completing the OS Installation (Win2000) The system automatically reboots when the image recovery is complete and starts the software installation.
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Chapter 4: Operating System Recovery 7. After the terminal reboots, it will perform a disk check and then continue with the Windows XPe installation. 8. Enter the User Name and Organization. 9. Enter the Computer Name for the client. 10. Enter the Administrator’s Account Password (optional) 11.
NCR RealPOS 80/80c Windows 2000 Operating System Recovery Software (LPIN: D370-0536-0100) The NCR RealPOS 80/80c Windows 2000 Operating System Recovery Software provides the means of restoring the operating system to the terminal hard disk to the preinstalled state as shipped from the factory.
Made I386 folder available in C:\Install • Added SNMP, set to manual • Added registry value for Orinoco PCMCIA driver: HKLM\System\CurrentControlSet\Services\PCMCIA\ Parameters\DisableIsaToPciRouting DWORD Value = 0 Note: This product should only be used on NCR RealPOS 80/80c terminals with a Microsoft Windows 2000 license.
If you are using this information in order to build your own operating system image and not using NCR’s provided OS Recovery image as a base image, we recommend that all drivers that are installed be placed in a similar C:\Install directory for support.
• Installed Via Video Driver (6.13.10.3137) • Set virtual memory to 128 • Added NetSetUp.exe to RunOnce registry • Added NCR-specific EULA Note: This product should only be used on NCR RealPOS 80/80c terminals with a Microsoft Windows XPe license.
If you are using this information in order to build your own operating system image and not using NCR’s provided OS Recovery image as a base image, we recommend that all drivers that are installed be placed in a similar C:\Install directory for support.
• Made I386 folder available in C:\Install • Added SNMP, set to Manual • Replaced the standar EULA with the NCR-specific EULA • TerminalCheck.exe in Run registry to determine correct hardware platform (otherwise it will shut down) • Hide MS Splash screen by adding /noguiboot parameter to boot.ini •...
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Chapter 4: Operating System Recovery 4-13 Note: This product should only be used on NCR RealPOS 80/80c terminals with a Microsoft Windows NT license. Recommendations For each operating system, NCR strongly recommends that any drivers placed in the C:\Install directory be left intact for the purposes of servicing and maintaining the system.
4-14 Chapter 4: Operating System Recovery OS Recovery from a Larger Disk Image The following procedure should be used to restore an Operating System when the destination disk is smaller than the source image (i.e. OS Recovery was made on a 10 GB source disk, but is being recovered on a 4.3 GB drive).
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Chapter 4: Operating System Recovery 4-15 10. The directory that Ghost is now looking in should be Z: (if not, switch to Z). Select the File name to load image from file (nnnnnnn.gho) and press Enter. 11. Select the Local destination drive and press Enter.
CD-ROM media. The drivers that are necessary to run the CD-ROM are temporarily installed during boot. It is also possible to perform a BIOS update using a network connection. Refer to the NCR FitClient Software User’s Guide (B005-0000-1235) for information about that procedure. Crisis Recovery...
Chapter 5: BIOS Updating Procedures Connecting an External Backpack CD-ROM Drive If your terminal contains an integrated CD-ROM, skip to step three. 1. Connect the external CD-ROM (2336-K024) drive to the Parallel connector on the terminal. Audio RS232/C RS232/D RS232/A RS232/B DVI-1 Parallel...
Chapter 5: BIOS Updating Procedures Updating Procedures 1. Insert the BIOS update CD. NCR BIOS and BIOS Update Software LPIN: A370-0022-0100 2. Apply power to the terminal. 3. Press at the screen prompt to enter Setup. 4. In the Advanced menu, select I/O Device Configuration.
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Chapter 5: BIOS Updating Procedures 10. You should see a green window, indicating a successful update. 11. Remove the CD. 12. Press any key to reboot. 13. When the system reboots, press at the screen prompt to enter Setup. 14. In the Exit menu, select Load Setup...
Cable, 9-Pin Female to 9-Pin PC to terminal Female RS232 connection 497-0413418 Parallel Dongle Forces BIOS recovery Required Software Acquire the following software from NCR. NCR 74xx BIOS and BIOS Update Software LPIN: A370-0022-0100, Release 3.0 or later P/N: 497-0424310...
Chapter 5: BIOS Updating Procedures Recovery Procedures 1. Connect the Parallel Dongle to the parallel connector on the terminal. Audio RS232/C RS232/D RS232/A RS232/B DVI-1 Parallel PS/2 RS-232 Connector Parallel Connector 19817...
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Note: The PC must be running in the DOS mode (not in a Windows DOS box) for the software to operate correctly. 4. Insert the BIOS update CD into the PC. NCR BIOS and BIOS Update Software LPIN: A370-0022-0100 5. Apply power to the terminal.
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Chapter 5: BIOS Updating Procedures 7. Enter the update command: EMBflash [Enter] 8. Select the number for the RealPOS 7456 terminal from the menu list: 1) 7454 2) 7401 3) 7452 4) 7453 5) 7455 6) 7456 7) 7460 8) 7451 9) 7458 6 [Enter] A blue screen displays as the program runs, showing the program...
The 7456 Memory Dump ROM’s image is contained in the BIOS and can be updated by the BIOS Phlash update Process/Utilities. See the BIOS Updating Procedures chapter. Memory Dump capability on the 7456 requires NCR BIOS version 3.0.0.0 (or greater). Disk Format The Memory Dump ROM writes the data to the diskette in the form of a binary FAT compatible file.
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Chapter 6: Memory Dump Each diskette’s dumpinfo.xxx file is created with the same time and date information to help designate a diskette as being part of a specific set.
Chapter 6: Memory Dump Supported Operating Systems The following table provides a summary of operating systems supported by the Memory Dump Utility. Summary of Operating Systems Operating System Memory Dump Support Notes MS-DOS Inherent Reset Switch set to Dump; Dump Option ROM enabled in BIOS Setup Pharlap 286 DOS Not Supported...
Chapter 6: Memory Dump Prerequisites Windows 2000 and Windows NT systems require preparation prior to performing a memory dump. For additional information about Windows Memory dump refer to the Microsoft web site and search their Knowledge Base for the following: •...
Chapter 6: Memory Dump 11. Enter a 1 in Value Data and enter OK. 12. Close the Registry editor. 13. Reboot the system for changes to take effect. Windows NT To enable memory dump on an NT system, complete the following steps prior to performing the memory dump: 1.
Chapter 6: Memory Dump DOS Memory Dump Specifics In the event of a catastrophic software failure (system lock up), the 7456 provides a means to dump the contents of the system memory contents (RAM) to a file that can then be analyzed using the Memory Dump Analyzer Utility.
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Chapter 6: Memory Dump • No control header information is added to the diskette dump files. Human error can cause memory dump images to be rebuilt incorrectly. An example would be mixing files from different memory dumps. • No video or keyboard interaction during the memory dump process is provided.
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Chapter 6: Memory Dump • Corruption of the interrupt vector table will prevent memory dumps from working. If the NMI is not routed through to the ROM, the memory dump process cannot start. The Memory Dump ROM uses several BIOS interrupts to access the diskette, get time and date, and determine the amount of extended memory present.
Chapter 6: Memory Dump Performing the Memory Dump Configuring the Terminal Configure the terminal BIOS as follows prior to performing a memory dump. Note: Steps 3 and 4 are only required for DOS dumps. 1. Apply power to the terminal. 2.
6-10 Chapter 6: Memory Dump 1. Press the Memory Dump Switch. Insert a small pointed object, such as an unfolded paper clip, through the opening to the right of the On/Off Power Switch to access the Memory Dump Switch. Pressing the switch starts the tone sequence. Reset/Memory Dump Switch 20302 2.
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Chapter 6: Memory Dump 6-11 Tune/Tone Meaning Success Tune (played The memory dump process successfully once) started. Success Tune The memory dump process successfully (played repeatedly) completed. The current diskette was successfully written to and is the last of the set. Failure tune, The memory dump attempt failed.
2. Copy each diskette’s dumpinfo.xxx file to the hard disk using copy /b a:\dumpinfo.*. 3. Reassemble all individual component files into the memory dump image by running assemble.exe. Note: After assembling the files the image is reassembled and ready for analysis by NCR.
Has disk been inserted? 20301 Note: Currently there are no NCR supported tools available to analyze the dump in the field. The diskettes containing the dump can be sent to NCR Corporation, RSG-Atlanta for analysis.
6-14 Chapter 6: Memory Dump Memory Dump Assembler The Memory Dump Assembler is a simple DOS application that reassembles the binary files resulting from a memory dump into a consolidated memory dump image. The utility is part of the Memory Dump Analyzer Utility (497-0406704).
Retail Keyboard Key Layouts Appendix A: 68-Key Keyboard There may be occasions when it is necessary to perform DOS functions on the RealPOS 7456. The following illustration provides the character layout for the 68-key keyboard. " 11371...
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Appendix A: Retail Keyboard Key Layouts Special Keypad Mode (68-Key keyboard only) On power up, if the 36 and 38 keys are pressed simultaneously before any other keys, the 68-key keyboard goes into the special mode with the PC Setup layout active. The alternate layout has the following keys. Up Arrow Down Arrow Right Arrow...
Appendix A: Retail Keyboard Key Layouts 68-Key Keyboard Special Keypad Mode To use the 68-key keyboard to run PC setup routines, the operator can place the keyboard into a special alternate layout mode that replaces the normal layout of the keypad and function keys. The alternate layout has the following keys: Up Arrow Down Arrow...
Appendix A: Retail Keyboard Key Layouts 3. Press the key required by the PC to put it into the BIOS configuration routine. Use the special keypad layout to run the PC’s BIOS Configuration routine. When you have completed configuring the PC, the 68-key keyboard can be taken out of PC Setup mode by either: 1.
Appendix A: Retail Keyboard Key Layouts DynaKey Because many of the terminal setup routines require keys that are not present in the regular DynaKey keypad layout (such as the ESC and END keys), a standard PC keyboard is recommended for completing Setup functions.
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Appendix A: Retail Keyboard Key Layouts The following key layout is active in the special mode. 14419...
Appendix A: Retail Keyboard Key Layouts Normal DynaKey Keypad Operating Mode After running setup the DynaKey can be reset to the normal mode by rebooting or by pressing the 7 and 9 keys simultaneously. The normal keypad layout is shown below. Shift-F1 Shift-F2 Shift-F3...
Appendix A: Retail Keyboard Key Layouts 5932 USB Keyboard The 5932 USB Keyboard has a programmable keyboard matrix. The following illustration shows the location of the function keys and mathematical calculation keys in the default keyboard matrix configuration. Before using this keyboard for DOS functions on a 7452, make sure you have the current keyboard matrix layout.
Feature Kits that can be installed in the customer environment. Kit installation instructions (for those requiring instruction) are available on the Information Products web sites. • Internet: http://www.info.ncr.com • NCR Intranet: http://inforetail.atlantaga.ncr.com To locate the installation guides on these sites: 1. Select General Search. 2. Select the Kits icon.
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Appendix B: Feature Kits Part Number Description 7456-K132 128MB DIMM memory upgrade (PC-133 7456-K133 256MB DIMM memory upgrade (PC-133 7456-K141 Internal CD ROM Drive 7456-K152 64MB Compact Flash Memory 7456-K154 256MB Compact Flash Memory 7456-K160 Hard Disk Drive Kit (Standard Capacity) 7456-K181 Internal Battery Backup 7456-K350...
C-14 Appendix C: Cables Power Cables AC Power 1416-C325-0030 006-1009037 - U.S. Terminal The following power cables (not shown) also have an IEC connection of 45 mm: 1416-C325-0030 006-8601001 - Japan Twist-Lock 1416-C325-0023 006-8601010 - International 1416-C325-0020 006-8601011 - SEV 1416-C325-0021 006-8601012 - U.K.
DOS Considerations For DOS installations, the difference in Upper Memory Blocks may affect how an application loads and operates. If more UMB space is required (and a USB keyboard is not configured), the Legacy USB support should be disabled. In order to get maximum UMB usage, the EMM386.EXE driver should be loaded in the CONFIG.SYS file with the following recommended inclusions and exclusions.
Appendix D: Memory Maps I=B000-B7FF – 32 KB This is the VGA Monochrome Text Mode Video RAM area. This assumes that for monochrome text, the VGA Color Text Mode Video RAM with the colors set to black and white is used. X=C000-CBFF –...