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Figure 1-3
The configured manual can be exported in the PDF or XML format.
Siemens content that supports the mySupport documentation can be identified by the
"Configure" link.
1.4.5
Technical support
Description
Your routes to technical support (https://support.industry.siemens.com/cs/ww/en/sc/4868):
• Support Request (https://www.siemens.com/SupportRequest)
• Contact person database (https://www.automation.siemens.com/aspa_app?lang=en)
• "Industry Online Support" mobile app
The Support Request is the most important input channel for questions relating to products
from Siemens Industry. This will assign your request a unique ticket number for tracking
purposes. The Support Request offers you:
• Direct access to technical experts
• Recommended solutions for various questions (e.g. FAQs)
• Status tracking of your requests
Technical support also assists you in some cases via remote support
support.industry.siemens.com/cs/de/en/view/106665159) to resolve your requests. A
Support representative will assist you in diagnosing or resolving the problem through screen
transfer.
More information on the Support service packages is available on the Internet via the
following address (https://support.industry.siemens.com/cs/ww/en/sc/4869).
You can obtain support on the topics of "Application" and "Mechatronics" at Application &
Mechatronic Support Direct Motors
Naturally-Cooled 1FN3 Linear Motors
Operating Instructions, 06/2023, A5E52220465B AB
mySupport
(mailto:
motor.support.motioncontrol@siemens.com).
Introduction
1.4 Service and Support
(https://
13
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