Snom HD100 Configuration Manual
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Snom HD100 Configuration Manual

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SIP Phone Configuration Guide
HD100 , HD101
HD130, HD150, HD151
HM201
HD300, HD350W, HD351W

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Summary of Contents for Snom HD100

  • Page 1 SIP Phone Configuration Guide HD100 , HD101 HD130, HD150, HD151 HM201 HD300, HD350W, HD351W...

  • Page 2: Table Of Contents

    SIP Phone Configuration Guide Table of Contents 1 Overview ................................5 2 Before Configuration ............................5 3 Configure via Web Portal ..........................6 Configuration Process ......................... 6 3.1.1 Step 1: Obtain IP Address ......................6 3.1.2 Step 2: Access Web Portal ....................... 7 3.1.3 Step 3: Check System Information ..................
  • Page 3 3.4.8.2 Network Trace ......................57 4 Configure via Star Code ..........................58 Base Star Codes Provisioning HD100, HD100W, HD101, HD101W ........58 Handset Star Codes Provisioning HD101, HD101W ..............58 Handset Star Codes Provisioning HD100, HD100W ..............58 Handset Star Codes Provisioning HD101, HD101W ..............58 Base Star Codes Provisioning HD151 ....................
  • Page 4 SIP Phone Configuration Guide Configuration File Tips and Security ....................64 6.4.1 Clearing Parameters with %NULL in Configuration File............. 64 TFTP Pull Down Method ........................64 Configuration File Parameter Guide ....................65 6.6.1 SIP Account Settings ("sip_account" Module) ..............65 6.6.2 Handset Settings ("hs_settings"...

  • Page 5: Overview

    SIP Phone Configuration Guide 1 Overview The purpose of this configuration guide is to provide a basic overview of the SIP phones, allowing IT & Telco technical experienced installers to proceed with provisioning of the phone and register to an IP PBX.

  • Page 6: Configure Via Web Portal

    IP address assigned by matching the MAC address on the back of the phone with the search results displayed. To discover IP address using the phone IP address read back HD100 • Use the keypad to press and hold [VOL+] for more than 5 seconds, and then press [VOL-] [VOL+] [VOL-] [VOL+] [VOL-] [BS1] [BS2] [BS3] in sequence.

  • Page 7: Step 2: Access Web Portal

    / not private or not trustworthy. This is due the nature of the phone built-in device certificate which comes from a (for your browser) unknown / untrusted source (the Snom Technology Root Authority). Beside that the CN, common name of the device certificate cannot be identical to the IP address used to access the web interface.

  • Page 8: Step 3: Check System Information

    SIP Phone Configuration Guide 3.1.3 Step 3: Check System Information At the top navigation menu, select STATUS. You will able to review System Status and Handset Status (i.e. general information about the phone and handsets). System Status - HD100 - 8 -...
  • Page 9 SIP Phone Configuration Guide System Status - HD101 • General: display information about your device, including model, MAC address, and firmware version. • Account Status: display your SIP account registration. • IPv4 | IPv6: display network information regarding your device’s network address and network connection.

  • Page 10: Step 4: Configure Web Portal

    SIP Phone Configuration Guide System status - HM201 Software version: 2.22.6.0 or later - image pending till product is available Handset status - HD101, HD351W, HM201 only - image pending till product is available The handset status page shows the name and the registration status of all the registered cordless handsets.
  • Page 11 SIP Phone Configuration Guide - 11 -...

  • Page 12: General Account Settings

    SIP Phone Configuration Guide 3.2.1.1 General Account Settings Click the links on the web portal for each setting to see the matching configuration file parameter in Section 6.6 Configuration File Parameter Guide. Default values and ranges are listed there. Setting Description Enable Account Enable or disable the SIP account.
  • Page 13 SIP Phone Configuration Guide Any dial pad key from 0 to 9, including # and *. Any two numbers separated by a hyphen, where the second number is greater than the [0-9] first. All numbers within the range or valid, excluding # and *. An unlimited series of digits.

  • Page 14: Sip Server Settings

    SIP Phone Configuration Guide 3.2.1.3 SIP Server Settings SIP Server Server Address: 10.244.185.71 Port: 5060 Setting Description Server address Enter the IP address or domain name for the SIP server. Port Enter the port number that the SIP server will use. 3.2.1.4 Registration Settings Registration Server Address:...

  • Page 15: Caller Identity Settings

    SIP Phone Configuration Guide 3.2.1.7 Caller Identity Settings Caller Identity  Source Priority 1: PAID  Source Priority 2: RPID  Source Priority 3: From Setting Description Source Priority 1 Select the desired caller ID source to display on the incoming call screen: “From”...

  • Page 16: Quality Of Service

    SIP Phone Configuration Guide 3.2.1.9 Quality of Service Quality of Service DSCP (voice): DSCP (signaling): Setting Description DSCP (voice) Enter the Differentiated Services Code Point (DSCP) value from the Quality of Service setting on your router or switch. DSCP (signaling) Enter the Differentiated Services Code Point (DSCP) value from the Quality of Service setting on your router or switch.

  • Page 17: Voicemail Settings

    SIP Phone Configuration Guide 3.2.1.12 Voicemail Settings Voicemail Settings Enable MWI Subscription Mailbox ID: Expiration (secs): 3600 Ignore Unsolicited MWI ✓ Enable Stutter Dial Tone Voicemail: Setting Description Enable MWI When enabled, the account subscribes to the "message summary" event Subscription package.

  • Page 18: Music On Hold Settings

    SIP Phone Configuration Guide Setting Description Enable STUN Enables or disables STUN (Simple Traversal of UDP through NATs) for account 1. The Enable STUN setting allows the HD10X to identify its publicly addressable information behind a NAT via communicating with a STUN server.

  • Page 19: Keep Alive

    SIP Phone Configuration Guide Setting Description Enable fixed jitter buffer mode. Fixed If Fixed is selected, enter the fixed jitter delay. Fixed Delay (ms) Adaptive Enable adaptive jitter buffer mode. If Adaptive is selected, enter the normal or “target” delay. Normal Delay (ms) Minimum Delay (ms) Enter the minimum delay.

  • Page 20: Call Settings

    SIP Phone Configuration Guide 3.2.2 Call Settings You can configure call settings for each account. Call Settings include Call Forward settings. The call settings are also available as parameters in the configuration file. See Section 6.6.11 Call Settings ("call_settings" Module). 3.2.2.1 General Call Settings Setting Description...

  • Page 21: General User Settings

    SIP Phone Configuration Guide 3.2.3.1 General User Settings Click the link for each setting to see the matching configuration file parameter in Section 6.6. Configuration File Parameter Guide. Default values and ranges are listed there. Setting Description Web Portal Set the language that appears on the Web Portal. Language Ringer Volume Set the ringer volume for incoming calls.

  • Page 22: Speed Dial Keys

    SIP Phone Configuration Guide The speed dial key settings are also available as parameters in the configuration file. See Section 6.6.12 Programmable Feature Key Settings ("pfk" Module). After entering information on this page, click SAVE. To enter speed dial numbers: In the Value column, enter a phone number for the desired speed dial key.

  • Page 23: Account Assignments

    SIP Phone Configuration Guide 3.2.5.1 Account Assignments The Account Assignments table lists the maximum of four handsets, even if there are fewer handset registered. The registration status of currently registered handset does not affect what is listed on this table. For the HD10X phone, the table always displays the maximum one account.
  • Page 24 SIP Phone Configuration Guide Speed Dial - BS: Telephone Base: HD100 HD101 Speed Dial - HS: Cordless Handset: HD100 HD101 - 24 -...

  • Page 25: Rf Power Settings

    SIP Phone Configuration Guide 3.2.5.2 RF Power Settings On the RF Power Settings page, you can select the RF power level of the telephone. Setting Description Set the DECT RF power level. Choose either High or Low, depending on the hotel environment.
  • Page 26 SIP Phone Configuration Guide When both IPv4 and IPv6 are enabled and available, the following guidelines apply when determining which stack to use: • For outgoing traffic, the IP address (or resolved IP) in the server field - either IPv4 or IPv6 - will determine which stack to be used.

  • Page 27: Basic Network Settings

    SIP Phone Configuration Guide 3.3.1 Basic Network Settings  Note • Only qualified IT engineers who know TCP/IP principles and protocols are allowed to configure static IP settings. Click the link for each setting to see the matching configuration file parameter in Section 6.6.3 Network Settings ("network"...

  • Page 28: Ipv6

    SIP Phone Configuration Guide Static IP When Static IP is selected, you must enter a static IP address for the HD10X, as well as addresses for the Subnet Mask, Gateway, and DNS Server(s). IP Address If DHCP is disabled, enter a static IP address for the HD10X. Subnet Mask Enter the subnet mask.

  • Page 29: Wi-Fi

    SIP Phone Configuration Guide 3.3.1.3 Wi-Fi HD350W and HD351W support Wi-Fi feature. Wi-Fi Access Points Setting At least one Wi-Fi access point that can carry the Wi-Fi networks at the location is required. Up to 10 Wi-Fi access points can be added. Wireless Access Point List: Entry SSID...
  • Page 30 SIP Phone Configuration Guide Protected Extensible Authentication Protocol EAP-TLS: Extensible Authentication Protocol - Transport Layer Security Entry IP Address Gateway Subnet Mask DNS 1 DNS 2 Value Phone IP Gateway IP Phone subnet DNS IP Description Apply to Static IP Mode only Five types of Security...
  • Page 31 SIP Phone Configuration Guide Required Not Required Optional Required Required Optional Note: If the box next to “Import Server CA” is checked, Optional “Import Server CA” will be required. - 31 -...
  • Page 32 SIP Phone Configuration Guide Required Not required Optional Optional Optional Note: If Custom Certificate is imported, Optional “Import Custom Private Key” will be required. Optional Optional Note: Optional If the box next to “Enable Server Cert Verification” is checked, “Import Server CA” will be required. Enable Wi-Fi Connection Enable by Web Portal 1.

  • Page 33: Note On Wi-Fi Access Point Setting For Sip Network

    SIP Phone Configuration Guide 2. When you are finished with the Voice menu, place the handset in the cradle.  Note: If you change any network settings, your phone will automatically reboot. This will enable your new settings to take effect. 3.3.1.4 Note on Wi-Fi Access Point Setting for SIP Network 1.
  • Page 34 SIP Phone Configuration Guide To download a Wi-Fi log: 1. Disable Wi-Fi connection by Voice menu: Follow the steps of voice menu by referring to Chapter 5 Configure with Voice Menu - 1 Network Configuration. 2. Click Start. A window says “Rebooting phone. Please wait...” pops up. Wait until the system automatically logs out.

  • Page 35: Advanced Network Settings

    SIP Phone Configuration Guide 3. Log in the system and visit the System Logs page again. The text on the Start button switches to Stop. 4. Click Save Wifi log to file and then Save Wpa log to File. 5. Click Stop. 3.3.2 Advanced Network Settings - 35 -...

  • Page 36: Vlan

    SIP Phone Configuration Guide 3.3.2.1 VLAN You can organize your network and optimize VoIP performance by creating a virtual LAN for phones and related devices. Click the link for each setting to see the matching configuration file parameter in Section 6.6.3 Network Settings ("network"...

  • Page 37: Lldp-Med

    SIP Phone Configuration Guide 3.3.2.2 LLDP-MED Setting Description Enable LLDP-MED Enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED). LLDP-MED is a standards-based discovery protocol supported on some network switches. It is required for auto-configuration with VLAN settings.

  • Page 38: Time And Date

    SIP Phone Configuration Guide 3.4.2 Time and Date On the Time and Date page, you can manually set the time and date, and the time and date formats. You can also set the system time to follow a Network Time Protocol (NTP) Server (recommended) or you can set the time and date manually.

  • Page 39: Network Time Settings

    SIP Phone Configuration Guide 3.4.2.2 Network Time Settings Setting Description Enable Network Time Enables or disables getting time and date information for your phone from the Internet. NTP Server If Enable Network Time is selected, enter the URL of your preferred time server. Use DHCP (Option 42) If Enable Network Time is selected, select to use DHCP to locate the time server.

  • Page 40: Manual Time Settings

    SIP Phone Configuration Guide 3.4.2.4 Manual Time Settings If Enable Network Time is disabled or if the time server is not available, use Manual Time Settings to set the current time. Setting Description Select the current year, month, and day. Click the Date field and select the date Date from the calendar that appears.

  • Page 41: Firmware Server Settings

    SIP Phone Configuration Guide 3.4.3.1 Firmware Server Settings Click the link for each setting to see the matching configuration file parameter in Section 6.6.4 Provisioning Settings ("provisioning" Module). Default values and ranges are listed there. Setting Description The URL where the HD10X telephone base firmware update file resides.

  • Page 42: Updating A Cordless Handset

    SIP Phone Configuration Guide To update the firmware using a file on your computer or local network: On Manual Firmware Update page, click CHOOSE FILE to locate and open the firmware update file. Click UPDATE FROM FILE or INSTALL HS FILE. After clicking UPDATE FROM FILE, the HD10X will update its firmware and restart.
  • Page 43 SIP Phone Configuration Guide  Note • Only one handset at a time can perform a firmware update. The base LEDs flash to indicate the base is busy and all incoming calls are rejected while the update is in progress. - 43 -...

  • Page 44: Provisioning

    SIP Phone Configuration Guide 3.4.4 Provisioning Provisioning refers to the process of acquiring and applying new settings for the HD10X using configuration files retrieved from a remote computer. After a HD10X is deployed, subsequent provisioning can update the HD10X with new settings; for example, if your service provider releases new features.

  • Page 45: Provisioning Server

    SIP Phone Configuration Guide 3.4.4.1 Provisioning Server Setting Description URL of the provisioning file(s). The format of the URL must be RFC 1738 Server URL compliant, as follows: "<schema>://<user>:<password>@ <host>:<port>/<url-path>" "<user>:<password>@" may be empty. "<port>" can be omitted if you do not need to specify the port number. Server Authentication User name for access to the provisioning server Name...

  • Page 46: Resynchronization

    SIP Phone Configuration Guide 3.4.4.4 Resynchronization On the Resynchronization page, you can select how and when the phone checks for updated firmware and/or configuration files. Setting Description Sets which files for which the HD10X checks. It can check for configuration Mode files, firmware update files (from the URL entered on the Firmware Server Settings page), or both.

  • Page 47: Import Configuration

    SIP Phone Configuration Guide When selected, disables regularly scheduled file checking. Schedule Check: Disable Schedule Check: Sets an interval for checking for updates. After selecting Interval, enter the interval in minutes between update checks. Interval Schedule Check: Days Select to enable weekly checking for updates on one or more days. After of the Week selecting Days of the Week, select the day(s) on which the HD10X checks for updates.

  • Page 48: Reset Configurations

    SIP Phone Configuration Guide The exported configuration file will contain the following passwords in plain text: • SIP account authentication password • EAPOL password • Firmware server password • Provisioning server password • Encryption passphrase • LDAP server password Please ensure that you save the exported configuration file in a secure location. To export the configuration file: •...

  • Page 49: Security

    SIP Phone Configuration Guide 3.4.5 Security On the Security page you can reset the admin password, reset the user password, and enter web server settings. The security settings are also available as parameters in the configuration file. See Section 6.6.7 Web Settings ("web"...

  • Page 50: Passwords

    SIP Phone Configuration Guide 3.4.5.1 Passwords You can set the administrator password and user password on the Web Portal or by using provisioning. To change the admin password: Enter the old password (for a new HD10X, the default password is admin). Enter and re-enter a new password.
  • Page 51 SIP Phone Configuration Guide accounts. If additional trusted sources are required beyond what has been specified with the enabled accounts (for example, if IP dialing or other types of server traffic need to be secured), use the Trusted IP settings on the Security page.

  • Page 52: Trusted Ip

    SIP Phone Configuration Guide 3.4.5.4 Trusted IP In addition to the Trusted Servers setting, incoming IP traffic can be filtered using an Allowed IP list of IP addresses. When this means is enabled, all unsolicited IP traffic will be blocked unless it is from one of the trusted IP addresses on the Allowed IP list.

  • Page 53: Certificates

    SIP Phone Configuration Guide Setting Description Enable or disable using the Allowed IP list to filter all IP traffic. Accept only allowed IP for incoming requests Enter IP addresses or address ranges to be used as sources of authorized Allowed IP 1-10 IP traffic.

  • Page 54: Trusted Certificate

    SIP Phone Configuration Guide 3.4.6.2 Trusted Certificate On the Trusted Certificate page, you can: • Import up to 20 trusted certificates. • Delete individual (or all) certificates. • Protect certificates by check the box next to Protected, and then clicking PROTECT SELECTED ENTRIES.

  • Page 55: System Logs

    SIP Phone Configuration Guide Setting Description Enable TR069 Enable/Disable TR-069 subsystem. ACS Username User name used for ACS authentication. ACS Password Password used for ACS authentication. URL used to contact the ACS (for example, http://my.acs:9675/path/to/ ACS URL somewhere/). Enable Period Inform Enable/Disable periodic informs method calls.

  • Page 56: Syslog Settings

    SIP Phone Configuration Guide Under Download Log, you can save the system log to a file. The Syslog settings are also available as parameters in the configuration file. See Section 6.6.6 Log Settings ("log" Module). 3.4.8.1 Syslog Settings Setting Description Enable Syslog Enable log output to syslog server.

  • Page 57: Network Trace

    SIP Phone Configuration Guide internal component failure or file system error). • ERROR: Non-urgent failures - unexpected conditions that won't cause the device to malfunction. • WARNING: An indication that an error or critical condition can occur if action is not taken. •...

  • Page 58: Configure Via Star Code

    SIP Phone Configuration Guide 4 Configure via Star Code 4.1 Base Star Codes Provisioning HD100, HD100W, HD101, HD101W − [VOL+] [VOL-] [VOL+] [VOL-] [VOL+] [VOL-] [BS1] [BS2] [BS3] --> IP Address read back − [VOL+] [VOL-] [VOL+] [VOL-] [VOL+] [VOL-] [BS1] [BS2] [BS1] --> Set factory default −...

  • Page 59: Handset Star Codes Provisioning Hd151

    SIP Phone Configuration Guide − *463427# --> Set the IP mode to DHCP − *471233# --> IP Address readback − *234[Mute]<extension># --> Set provisioning to get <extension>.cfg 4.6 Handset Star Codes Provisioning HD151 − 123Mute/Hold/Hold --> HS Start Registration Mode 4.7 Base Star Codes Provisioning HD130, HD150 −...

  • Page 60: Configure With Voice Menu

    The Voice menu enables you to use the handset to query and change phone settings. To accomplish this, follow the below steps: 1. Access Voice Menu: • HD100: When the phone is idle, press this key sequence on the handset: * * * *. A digitized voice on the handset will announce Voice Menu options.
  • Page 61 SIP Phone Configuration Guide -OR- o HD100, HD101: Phone Network Factory Reset Edit Speed Dial Reboot Configuration Configuration 1 Reset Speed Phone Number WAN Port Type Dial to Web Access Software Default* Portal Version 1 DHCP* Server IP 2 Clear All...

  • Page 62: Provisioning Using Configuration Files

    SIP Phone Configuration Guide 6 Provisioning Using Configuration Files Provisioning using configuration files is the quickest way to configure multiple HD10X phones. You can place configuration files on a provisioning server, where the HD10X phones retrieve the files and update their configuration automatically.

  • Page 63: Resynchronization: Configuration File Checking

    SIP Phone Configuration Guide Part of a module that passes an integrity check. That is, the module's settings are consistent ◼ and logical. For example, in the "network" module, if DHCP is disabled, but no static IP address is specified, the module will fail the integrity check and none of the settings will apply. Invalid modules or invalid settings are skipped and logged as ERROR messages in the system log, but will not interrupt the provisioning process.

  • Page 64: Data Files

    SIP Phone Configuration Guide The general configuration file contains settings that are required by every HD10X in the system. The filename format is: General file: <model>.cfg If the provisioning URL specifies a path only with no filename, then by default the HD10X will fetch both files.

  • Page 65: Configuration File Parameter Guide

    The phone will do a GET request for the configuration file from the Redirection server. ◼ For example, Redirection server address = https://provisioning.snom.com/hotel01/, the phone will do a GET request for https:// provisioning.snom.com/hotel01/1388.cfg Your phone will reboot after installing the configuration file.
  • Page 66 SIP Phone Configuration Guide All these settings are exported when you manually export the configuration from the HD10X. General configuration file settings Setting: sip_account.1.dial_plan Description: Sets the dial plan for account 1. See Section 3.2.1.2 Dial Plan. Values: Text string Default: Setting: sip_account.1.call_restrict_dial_plan...
  • Page 67 SIP Phone Configuration Guide Description: Sets the SIP server port for account 1. Values: 1–65535 Default: 5060 Setting: sip_account.x.primary_registration_server_address Description: Sets the registration server IP address for account 1. Values: IPv4, IPv6 or FQDN Default: Blank Setting: sip_account.x.primary_registration_server_port Description: Sets the registration server port for account 1. Values: 1–65535 Default:...
  • Page 68 SIP Phone Configuration Guide Description: Sets the backup outbound proxy server IP address for account 1. Values: IPv4, IPv6 or FQDN Default: Blank Setting: sip_account.x.backup_outbound_proxy_server_port Description: Sets the backup outbound proxy server port for account 1. Values: 1-65535 Default: 5060 Setting: sip_account.x.codec_priority.1 Description:...
  • Page 69 SIP Phone Configuration Guide Description: Sets the highest-priority codec for account 1. Values: none, g711u, g711a, g729, g726, g722, g723_1, ilbc Default: g723_1 Setting: sip_account.x.codec_priority.7 Description: Sets the highest-priority codec for account 1. Values: none, g711u, g711a, g729, g726, g722, g723_1, ilbc Default: ilbc Setting:...
  • Page 70 SIP Phone Configuration Guide Setting: sip_account.x.local_sip_port Description: Sets the Local SIP port for account 1. Values: 1-65535 Default: Account 1: 5060 Account 2: 5070 Account 3: 5080 Account 4: 5090 Setting: sip_account.x.transport_mode Description: Sets the Signaling Transport Mode for account 1. Values: udp, tcp, tls Default:...
  • Page 71 SIP Phone Configuration Guide Description: Enables or disables STUN (Simple Traversal of UDP through NATs) for account 1. STUN enables clients, each behind a firewall, to establish calls via a service provider hosted outside of either local network. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.nat_traversal_stun_server_address...
  • Page 72 SIP Phone Configuration Guide Setting: sip_account.x.keep_alive_ignore_failure Description: Enable the phone to ignore keep-alive failure, if failure triggers re-subscription (and calls are dropped). Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.music_on_hold_enable Description: Enables or disables a hold-reminder tone that a far-end caller hears when put on hold during a call on account 1.
  • Page 73 SIP Phone Configuration Guide Values: 10, 20, 30, 40, 50, 60 Default: Setting: sip_account.x.cid_src_priority.1 Description: Sets the first priority of the caller ID source to be displayed on the incoming call screen. Values: from, pai, rpid Default: Setting: sip_account.x.cid_src_priority.2 Description: Sets the second priority of the caller ID source to be displayed on the incoming call screen.
  • Page 74 SIP Phone Configuration Guide Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.dirty_host_ttl Specify the “Time to Live” (TTL) for dirty hosts in seconds. This means that, when a Description: phone was unable to reach a host, the phone will not try to reach this host again until the time specified in this field has elapsed.
  • Page 75 SIP Phone Configuration Guide Values: Text string Default: Blank Setting: sip_account.x.display_name Description: Sets the text portion of the caller ID that is displayed for outgoing calls using account 1. Values: Text string Default: Blank Setting: sip_account.x.user_id Description: Sets the account ID for account 1. Depending on your service provider's specifications, this could be an extension number.

  • Page 76: Handset Settings ("Hs_Settings" Module)

    SIP Phone Configuration Guide Setting: sip_account.x.mwi_uri Description: Sets the MWI URI that will be used for MWI subscription. If this setting is left blank, the HD10X uses the account 1 user ID for MWI subscription. Values: SIP URI text string Default: Blank 6.6.2...
  • Page 77 SIP Phone Configuration Guide Description: Enables or disables the WAN VLAN. Values: 0 (disabled), 1 (enabled) Default: Setting: network.vlan.wan.id Description: Sets the WAN VLAN ID. Values: 0-4095 Default: Setting: network.vlan.wan.priority Description: Sets the WAN port priority. Values: Default: Setting: network.lldp_med.enable Description: Enables or disables LLDP-MED.
  • Page 78 SIP Phone Configuration Guide Values: Text string Default: Blank Setting: network.vendor_class_id Description: Sets the vendor ID for DHCP option 60. Values: Text string Default: Hotel SIP HD10X Setting: network.user_class Description: Sets the user class for DHCP option 77. Values: Text string Default: Hotel SIP HD10X Setting:...
  • Page 79 SIP Phone Configuration Guide Values: Text string (IPv4) Default: Blank Setting: network.ip.dns2 Description: Sets the secondary DNS server IP address. Values: Text string (IPv4) Default: Blank Setting: network.ip.manually_configure_dns Description: Enable or disable manual DNS configuration. Values: 0 (disable), 1 (enable) Default: Setting: network.ip.pppoe.service_name...
  • Page 80 SIP Phone Configuration Guide Description: When IPv6 mode is static, enter the static IP address for the network. Values: Text string (IPv6) Default: Blank Setting: network.ip6.prefix Description: When IPv6 mode is static, enter the IPv6 address prefix length. Values: 0-128 Default: Setting: network.ip6.gateway_addr...
  • Page 81 SIP Phone Configuration Guide Description: Enable or disable the Wi-Fi diagnostic mode. Values: 0 (disabled), 1 (enabled) Default: Setting: network.wifi_master_ip_mode Description: Sets the network Wi-Fi IP mode type. Values: Text string (ipv4 or ipv6) Default: ipv4 Setting: network.wifi_manually_configure_dns Description: Enable or disable manual Wi-Fi DNS configuration. Values: 0 (disable), 1 (enable) Default:...
  • Page 82 SIP Phone Configuration Guide Description: Sets the secondary Wi-Fi IPV6 DNS server IP address. Values: Text string Default: Blank Setting: network.x.wifi_ssid Sets the Wi-Fi Access Point’s SSID. x ranges from 1 to 10. Description: Values: Text string Default: Blank Setting: network.x.wifi_apMac Sets the Wi-Fi Access Point’s MAC Address.
  • Page 83 SIP Phone Configuration Guide Description: Sets EAP-PEAP password. x ranges from 1 to 10. Values: Text string Default: Blank Setting: network.x.wifi_tls_verify_server_cert Description: Enable or disable the request to authenticate TLS Server Certificate. x ranges from 1 to Values: 0 (disable), 1 (enable) Default: Setting: network.x.wifi_tls_private_key_password...
  • Page 84 SIP Phone Configuration Guide Setting: network.x.wifi_static_gateway_addr Description: Sets the static gateway address for Wi-Fi IPV4. x ranges from 1 to 10. Values: Text string Default: Blank Setting: network.x.wifi_static_ip_addr Description: Sets the static IP address for Wi-Fi IPV4. x ranges from 1 to 10. Values: Text string Default:...

  • Page 85: Provisioning Settings ("Provisioning" Module)

    SIP Phone Configuration Guide Setting: network.x.wifi_ip6.prefix Description: Sets the prefix for Wi-Fi IPV6. x ranges from 1 to 10. Values: Text string Default: Blank Setting: network.x.wifi_ip6.static_ip_addr Description: Sets the static IP address for Wi-Fi IPV6. x ranges from 1 to 10. Values: Text string Default:...
  • Page 86 SIP Phone Configuration Guide Setting: provisioning.resync_mode Description: Sets the mode of the device's provisioning/firmware file check. This determines which files the device retrieves when the resync process begins. Values: config_only, firmware_only, config_and_firmware Default: config_and_firmware Setting: provisioning.bootup_check_enable Description: Enables or disables bootup check for configuration and firmware files. Values: 0 (disabled), 1 (enabled) Default:...
  • Page 87 SIP Phone Configuration Guide Description: Sets the hour when the device stops checking for new firmware and/or configuration files. Values: 0-23 Default: Setting: provisioning.remote_check_sync_enable Description: Enables or disables remotely triggering the device to check for new firmware and/or configuration files. The file checking is triggered remotely via a SIP Notify message from the server containing the check-sync event.
  • Page 88 SIP Phone Configuration Guide Description: Sets how long the HD10X repeats the SUBSCRIBE request if there is no reply from the PnP server. Values: 1-60 Default: Setting: provisioning.pwd_export_enable Description: Enables or disables passwords from being exported in plain text. This parameter is not available on the Web Portal.
  • Page 89 SIP Phone Configuration Guide Setting: provisioning.handset_firmware_url Description: Sets the URL for the server hosting the handset firmware file. Values: Text string Default: Blank Setting: provisioning.cordless_deskset_firmware_url Description: Sets the URL for server hosting the color handset firmware file. Values: Text string Default: Blank Setting:...

  • Page 90: Time And Date Settings ("Time_Date" Module)

    SIP Phone Configuration Guide Setting: provisioning.server_access_password Description: Sets the authentication password for the provisioning server. Values: Text string Default: Blank 6.6.5 Time and Date Settings ("time_date" Module) The time and date settings follow the format: time_date.[element]. All these settings are exported when you manually export the configuration from the HD10X. All the time and date settings are included in the general configuration file.
  • Page 91 SIP Phone Configuration Guide Description: Sets the local time zone. Values: Pacific/Pago_Pago, Pacific/Honolulu, America/Adak, Default: America/New America/Anchorage, America/Vancouver, America/Tijuana, _York America/Los_Angeles, America/Edmonton, America/Chihuahua, America/Denver, America/Phoenix, America/Winnipeg, Pacific/Easter, America/Mexico_City, America/Chicago, America/Nassau, America/Montreal, America/Grand_Turk, America/Havana, America/New_York, America/Caracas, America/Halifax, America/Santiago, America/Asuncion, Atlantic/Bermuda, Atlantic/Stanley, America/Port_of_Spain, America/St_Johns, America/Godthab, America/Argentina/Buenos_Aires, America/Fortaleza, America/Sao_Paulo, America/Noronha, Atlantic/Azores, GMT,...
  • Page 92 SIP Phone Configuration Guide Setting: time_date.daylight_saving_start_month Description: Sets the month that daylight savings time starts. Values: January, February, March, April, May, June, July, August, Default: March September, October, November, December Setting: time_date.daylight_saving_start_week Description: Sets the week that daylight savings time starts. Values: Default: 2 Setting:...

  • Page 93: Log Settings ("Log" Module)

    SIP Phone Configuration Guide Description: Sets the day that daylight savings time ends. Values: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday Default: Sunday Setting: time_date.daylight_saving_end_hour Description: Sets the hour that daylight savings time ends. Values: 00:00, 01:00, 02:00, 03:00, 04:00, 05:00, 06:00, 07:00, 08:00, 09:00, Default: 02:00 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00, 18:00, 19:00, 20:00, 21:00, 22:00, 23:00...
  • Page 94 SIP Phone Configuration Guide All the log settings are included in the general configuration file. Setting: log.syslog_enable Description: Enables or disables log output to syslog server. Values: 0 (disabled), 1 (enabled) Default: Setting: log.syslog_server_address Description: Sets the syslog server IP address. Values: Text string (IPv4 or IPv6) Default:...

  • Page 95: Web Settings ("Web" Module)

    SIP Phone Configuration Guide 6.6.7 Web Settings ("web" Module) The web settings control the web server IP, port, and security settings. The web settings follow the format: web.[element]. All the web settings are included in the general configuration file. Setting: web.server_enable Enables or disables the availability of the phone’s embedded Web Portal.

  • Page 96: Trusted Server Settings ("Trusted_Servers" Module)

    SIP Phone Configuration Guide Setting: trusted_ip.x.allow_ip Enter an IP address or address range for one instance of the “Allowed IP” list. x ranges Description: from 1 to 10. See Section 3.4.5.4 Trusted IP for more information. Values: Text string (IPv4 or IPv6, IP range in IPv4 or IPv6) Default: Blank 6.6.9 Trusted Server Settings (“trusted_servers”...

  • Page 97: Call Settings ("Call_Settings" Module)

    SIP Phone Configuration Guide Description: Sets the ringer volume (0 is OFF). Values: Default: Setting: user_pref.absent_timeout Description: Sets the absent timeout (the interval after going off hook with no action taken) in seconds. After the absent timeout, the phone returns to idle mode. Values: 10-60 Default:...
  • Page 98 SIP Phone Configuration Guide Setting: call_settings.hotline_enable Description: Enables or disables the hotline (Emergency Dialing) feature. Values: 0 (disabled), 1 (enabled) Default: Setting: call_settings.hotline_number Description: Sets the number dialed by the hotline (Emergency Dialing) feature. Values: number or alpha-numeric ID, Default: Blank with or without the host part of the SIP URI are accepted;...

  • Page 99: Programmable Feature Key Settings ("Pfk" Module)

    SIP Phone Configuration Guide 6.6.12 Programmable Feature Key Settings ("pfk" Module) The programmable feature key (PFK) settings store the data associated with each programmable feature key. The programmable feature key settings follow the format: pfk.x.[element], where x is the programmable feature key ID, ranging from 1 to 10, and 13-14.
  • Page 100 SIP Phone Configuration Guide Setting: audio.x.adaptive_jitter.min_delay Description: When in adaptive jitter buffer mode, set the minimum delay (in ms) desirable to maintain data packet capture and audio quality. Values: 20-250 Default: Setting: audio.x.adaptive_jitter.target_delay Description: When in adaptive jitter buffer mode, set the target delay (in ms) desirable to provide good audio quality with the minimal possible delay.

  • Page 101: Settings ("Tr069" Module)

    SIP Phone Configuration Guide 6.6.14 TR-069 Settings (“tr069” Module) The Broadband Forum’s Technical Report 069 (TR-069) defines a protocol for remote management and secure auto-configuration of compatible devices. The TR-069 settings allow you to enable TR-069 and configure access to an auto-configuration server (ACS). All the TR-069 settings are included in the general configuration file.
  • Page 102 SIP Phone Configuration Guide Description: Set the user name for authenticating the connection sent from the ACS. Values: Text string Default: Blank Setting: tr069.connection_request.access_password Description: Set the password for authenticating the connection sent from the ACS. Values: Text string Default: Blank Setting: user_pref.voice_guide_password = 4 digits of Number...

  • Page 103: Troubleshooting

    For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our website at www.snom.com for contact and support information. 7.1 Common Troubleshooting Procedures Follow these procedures to resolve common issues. For more troubleshooting information, see the phone specific setup guide for your product.

  • Page 104: Appendix

    SIP Phone Configuration Guide 8 Appendix The configuration methods below are only applied to HM201. 8.1 Upload / Update Handset Screen Wallpaper for HD1 HD1 is the color display handset of HM201. Handset Screen Wallpaper Requirements File format: bmp (e.g. wallpaper1.bmp) ◼...

  • Page 105: Speed Dial Settings For Hm201

    SIP Phone Configuration Guide 8.3 Speed Dial Settings for HM201 - image pending till product is available Icon List for HD1 Icon Description Icon Index Front Desk Guest Service Room Service Restaurant Concierge Message Ticket Booking - 105 -...
  • Page 106 SIP Phone Configuration Guide Emergency Wake Up House Keeping Laundry Valet Note: 1. Input icon name in the Description column, which will be displayed in the color screen of HD1. 2. Input speed dial number in the Value column. User will dial the speed dial numbers when he/she presses these speed dial numbers’...
  • Page 107 SIP Phone Configuration Guide Note: 1. The fourth row of the Speed Dial Settings is for setting the middle soft key of HD1, both of which are highlighted by red box above. * Soft keys perform the action indicated by the on-screen labels. * When user presses the middle soft key highlighted by red box, the telephone number input in value column of the fourth row in the Speed Dial Settings will be dialed.
  • Page 108 Specifications are subject to change without notice. Telecommunications Limited All rights reserved. 02/23. SIP Phone Configuration Guide_2023.02.23...

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