Microsoft ® Teams ® / Skype For Business ® Specific Problems - Dell U3224KBA User Manual

Microsoft Teams
®
problems
Problem
The
Hookswitch
button is not
working
The Mute
button is not
working
Webcam no
image
Webcam being
occupied
/ Skype for Business
®
What you
experience
Short press on
the Hookswitch
button does not
answer call
Press on the
Mute button
does not mute
and unmute
microphone
Webcam no
image when
using Skype for
Business (SfB)
Webcam being
occupied and
can't be used
Possible solutions
• Ensure that the USB upstream cable (Type-A
to Type-C or Thunderbolt
from the PC to the monitor.
• Ensure that the Teams account is provisioned
/ setup as 'Teams Only' mode. The tenant
administrator should enable the account to
'Teams Only' mode.
• Ensure that the USB upstream cable (Type-A
to Type-C or Thunderbolt
from the PC to the monitor.
• Ensure that the Mute button's LED will go dark
(indicates microphone unmuted).
• Ensure that the Teams account is provisioned
/ setup as 'Teams Only' mode. The tenant
administrator should enable the account to
'Teams Only' mode.
• Ensure that the USB upstream cable (Type-A
to Type-C or Thunderbolt
from the PC to the monitor.
• Select 'DELL Monitor RGB Webcam' as the
camera in Skype Video Device setting.
• Avoid running multiple conference applications
at the same time. While you are using
'conference software A', close the other
'conference software B'.
specific
®
4) is connected
TM
4) is connected
TM
4) is connected
TM
Troubleshooting | 121