Mobile High-Definition Link (Mhl) Specific Problems; Microsoft® Lync® Specific Problems - Dell UZ2215H User Manual

Mobile High-Definition Link (MHL) Specific Problems

Specific
Symptoms
MHL interface Can not see MHL
is not working device image
shown on the
monitor
®
Microsoft
Specific
Symptoms
The Hook The Lync main
button is not window doe not
working display
Webcam is not Cannot see any
detected video shown on
the screen during
video calls
The Mute After pressing the
Mute button, you
button is not
working still are able to
hear the caller
during calls
No sound Cannot hear any
coming from sound during
the speakers calls
Wireless mouse Do not respond
is not working or responds
or lagging slowly
What You
Experience
• Ensure your MHL cable and MHL device are MHL certified.
• Check your MHL device is turned On.
• Check your MHL device is not in Standby mode.
• Check physical MHL cable connection is corresponding to
input source selected on OSD Menu i.e., HDMI (MHL) 1 or
HDMI (MHL) 2.
• Wait for 30 seconds after connecting MHL cable as some
MHL devices require longer recovery time.
®
Lync Specific Problems
What You
Experience
• Ensure that the USB upstream cable is connected between
the monitor and the computer or notebook.
• Ensure that you have signed in to Lync.
• Ensure that the USB upstream cable is connected between
the monitor and the computer or notebook.
• Reconnect the USB upstream cable to the computer or
notebook.
• Ensure that the USB upstream cable is connected between
the monitor and the computer or notebook.
• Reconnect the USB upstream cable to the computer or
notebook.
• Ensure that you have set the default playback device as
"DELL UZ2x15H" on your system.
• Turn Off the monitor, unplug the monitor power cord,
replug it, and then turn On the monitor.
• Reset the monitor to Factory Settings.
• Increase the distance between the USB 3.0 peripherals and
the wireless USB receiver.
• Position your wireless USB receiver as close as possible to
the wireless mouse.
• Use a USB-extender cable to position the wireless USB
receiver as far away as possible from the USB 3.0 port.
Possible Solutions
Possible Solutions
Troubleshooting
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