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Problem
What you
experience
The wireless
Connect USB
mouse does not
up-stream cable
work smoothly
to the DUT. More
and pauses.
than one meter
away, 2.4Ghz
mouse does not
work.
Black screen
When you close
shows up on
the lid of your Mac
monitor after
book and restart
Mac book
your Mac book,
restarting
the monitor will
system under lid
show black screen.
closing.
Microsoft
®
Teams
problems
Problem
What you
experience
The Teams
Short press
button is not
on the Teams
working
button does not
bring up Teams
application to the
foreground
6. Trouble Shooting Instructions
Possible solutions
• Workaround:
a) connect to Quick Access Port
b) Connect USB 2.4Ghz dongle via USB-A
Male to Female cable (0.5M)
• Move the mouse or hit the keyboard to wake
up the Mac book.
• Turn on the monitor setting of fast wakeup,
Personalize -> Fast Wakeup -> on.
®
/ Skype for Business
Possible solutions
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Ensure that the Teams application is signed in
and is already running at the background. The
Teams button's LED will light in static white.
• Ensure that the Teams account is provisioned
/ setup as 'Teams Only' mode. The tenant
administrator should enable the account to
'Teams Only' mode.
• Teams button will only work with Teams
application in 'Teams Only' mode. Setting
might vary in corporate environment, resulting
in Teams button not working on the monitor.
Please check with your system administrator.
®
speci c
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