Universal Serial Bus (Usb) Specific Problems; Microsoft® Skype For Business® Specific Problems - Dell P2418HZ User Manual

Universal serial bus (USB) specific problems

Specific
Symptoms
USB interface is not
working
Supre Speed USB 3.0
interface is slow
Wireless USB
peripherals stop
working when a USB
3.0 device is plugged
in
Microsoft® Skype for Business® Specific Problems
Specific
Symptoms
The Hook
button is not working
Webcam is not
detected
The Mute
button is not working
No sound
coming from the
speakers
∞ Check that your monitor is turned On.
∞ Reconnect the upstream cable to your computer.
∞ Reconnect the USB peripherals (downstream connector).
∞ Switch Off and then turn On the monitor again.
∞ Reboot the computer.
∞ Some USB devices like external portable HDD require higher electric
current; connect the device directly to the computer system.
∞ Check that your computer is USB 3.0-capable..
∞ Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure
that the correct USB port is used.
∞ Ensure that the correct USB port is used.
∞ Reconnect the upstream cable to your computer.
∞ Reconnect the USB peripherals (downstream connector).
∞ Reboot the computer.
∞ Increase the distance between the USB 3.0 peripherals and the
wireless USB receiver.
∞ Position your wireless USB receiver as close as possible to the
wireless USB peripherals.
∞ Use a USB-extender cable to position the wireless USB receiver as far
away as possible from the USB 3.0 port.
∞ Ensure that the USB upstream cable is connected between the
monitor and the computer or notebook.
∞ Ensure that you have signed in to Skype for Business.
∞ Ensure that the USB upstream cable is connected between the
monitor and the computer or notebook.
∞ Reconnect the USB upstream cable to the computer or notebook.
∞ Ensure that the USB upstream cable is connected between the
monitor and the computer or notebook.
∞ Reconnect the USB upstream cable to the computer or notebook.
∞ Ensure that you have set the default playback device as "DELL
P2418HZ" on your system.
∞ Turn Off the monitor, unplug the monitor power cord, replug it, and
then turn On the monitor.
∞ Reset the monitor to Factory Settings.
Possible Solutions
Possible Solutions
Troubleshooting
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