Troubleshooting Remote Viewing Setup - Sling Media Slingbox User Manual

Troubleshooting Remote Viewing Setup

To view your Slingbox remotely (outside of your home network) you need to open a port on your router. During the Setup Wizard, if you selected "Fully-
Automatic UPnP" mode, the software attempts to open a port on your router automatically. If you were unable to use Automatic mode or you selected
Manual mode, you must open a port on your home router prior to activating remote viewing. Read below for troubleshooting tips.
The final step of the Setup Wizard is a test that verifies remote viewing is properly configured.
If this test fails, you can:
• Try again using the current router settings. This is the best first step to solve the
problem. Occasionally the Setup Wizard does not receive confirmation from Slingbox
Finder in sufficient time to complete the test (possibly due to Internet traffic, local network
congestion, or certain router makes/models). Before making any changes, you should Try
Again once.
• Change your router settings. While configuring your router for port forwarding, it is
possible a typo or other minor mistake was made. Click Change Network/Router Settings
to double-check Slingbox settings and confirm your router is properly configured for port
forwarding. See "Optional Networking Connections" on page 102.
• Disable remote viewing. If you want to enjoy your Slingbox within the home and
configure remote viewing later, simply click Disable Remote Viewing. You can then use
your Slingbox with any locally connected PCs, and change the network settings to enable
remote viewing later.
• Continue Anyway. Sometimes it's not convenient or easy to set up your router for
Slingbox remote viewing and you know the problem isn't with Slingbox but your network. Fortunately, this step does NOT have to be completed at this
moment and you can continue with the rest of the Slingbox setup. Later you can come back to the remote viewing activation when you have resolved
your network issues. This is different from the option above where you have to disable remote viewing on Slingbox to continue.
Note
Remote viewing may fail even if Automatic UPnP was successful during the
Setup Wizard. If the Network light on the front of Slingbox is blinking,
Slingbox does not have a valid IP address from your router. Remote and local
viewing will not work in this case. Refer to the solutions below to fix the
problem.
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Setup and Installation Assistance
Slingbox User Guide