Qilive Q.6597 User Manual page 16

EN FR
Guarantee application procedure
For the legal compliance guarantee
Please consult your retailer for information and/or to refer to their GTCs
(General Terms and Conditions of Sale).
For the commercial guarantee
Please go to the reception desk at your place of purchase with your proof of
purchase (e.g. sales receipt), the
product and the accessories it came with, and its original packaging, for all
countries other than France. It is important to have the date of purchase,
the model and the serial number or IMEI number to hand (this information is
usually indicated on the product, packaging, or on your proof of purchase).
You'll need to bring back the product with the accessories needed for its
correct functioning (power supply, adapter, etc.). If your claim is covered by
the guarantee, the after-sales service may, within the limits of local law, either:
• Repair or replace faulty parts.
• Exchange the returned product with a product that has, at the least, the
same features and that offers equivalent performances.
• Refund the product at the price stated on the proof of purchase.
Repaired or replaced products may include new and/or reconditioned
hardware and components.
Commercial guarantee exclusions:
• Damages or problems caused by improper use, accident, tampering/
modification or an unsuitable current or voltage connection.
• Use or storage conditions which are detrimental to the good conservation
of the appliance (oxidation, corrosion), use of energy, use or installation
non-compliant with the manufacturer's instructions, or negligence or use of
peripherals, software or consumables which are unsuitable.
• Professional or collective, industrial or commercial use of the product.
• Products that have been modified, or which have damaged, altered, erased
or oxidised guarantee seals or serial numbers.
• Replaceable batteries and accessories are guaranteed for 6 months.
• Battery failure, caused by overcharging or by failure to follow the safety
instructions set out in the manual.
• Cosmetic damage, including scratches, bumps or vandalism.
• Damage caused by any servicing operations carried out by non-authorised
persons.
• Faults caused by normal wear and tear or the normal ageing of the product:
seals, filters, accessories, vacuum cleaner brush and hose, lamps, overhead
projector lamps, washing machine paddles, etc.
• Software updates as a consequence of changes to network settings.
• Damage caused by elements external to the appliance (foreign bodies,
insects, etc.).
• The contents of the devices - freezer, washing machine, etc. (food, clothing,
etc.)
• Product failure caused by the use of third-party software to modify, change,
adapt or alter the product as is.
• Product failure resulting from its use without the accessories supplied with
the product or approved by the Manufacturer.
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