Universal Serial Bus (Usb) Specific Problems - Dell UltraSharp 38 User Manual

No network
connection
Not working with
Dell external or
embedded
webcam

Universal Serial Bus (USB) specific problems

Specific
symptoms
USB interface is
not working
USB Type-C port
does not supply
power
│
94 Troubleshooting
Network dropped or
intermittent
An error message
appears while using
the Windows
Camera app
What you
experience
USB peripherals
are not working
USB peripherals
can not be charged
• Check to ensure USB-C
Prioritization is set to High Data
Speed.
• Do not turn Off the display during
network connection.
Download DPM (Dell Peripheral
Manager) and use Dell's camera app
instead.
Possible solutions
• Check that your monitor is turned On.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Switch Off and then turn On the
monitor again.
• Reboot the computer.
• Some USB devices like external
portable HDD require higher electric
current; connect the device directly to
the computer system.
• Check that the connected device is
compliant with the USB-C
specification. The USB Type-C
upstream port (video and data) with
icon supports USB 3.2 Gen2 and
an output of 90 W.
• Check that you use the USB Type-C
cable shipped with your monitor.