Do you have a question about the UltraSharp 38 and is the answer not in the manual?
Questions and answers
David Bacharach
May 7, 2025
My screen went blank during normal operation. I have unplugged from the computer, turn the monitor off then back on. The power light is on but the screen is blank. I pressed the toggle in to activate the OSC but nothing happened.
1 comments:
Mr. Anderson
May 19, 2025
If your Dell monitor with part number 38 has a blank screen but the power light is on, follow these steps:
1. Check if the OSD (On-Screen Display) menu is locked. If it is, move and hold the joystick up/down/left/right for 4 seconds to unlock it. 2. Verify that the signal source is active. Move the mouse or press a key to ensure the computer is not in power-saving mode. 3. Ensure the signal cable is securely connected. Re-plug it if necessary. 4. Restart the computer or video player. 5. Confirm the correct input source is selected on the monitor via the Menu > Input Source. 6. If using a docking station or dongle, unplug and replug the HDMI/DisplayPort/USB Type-C cable. 7. Check the display cable for damage. 8. If the system has a discrete video card, make sure the cable is connected to it. 9. Run the built-in diagnostics on the monitor.
Need help?
Do you have a question about the UltraSharp 38 and is the answer not in the manual?
Questions and answers
My screen went blank during normal operation. I have unplugged from the computer, turn the monitor off then back on. The power light is on but the screen is blank. I pressed the toggle in to activate the OSC but nothing happened.
If your Dell monitor with part number 38 has a blank screen but the power light is on, follow these steps:
1. Check if the OSD (On-Screen Display) menu is locked. If it is, move and hold the joystick up/down/left/right for 4 seconds to unlock it.
2. Verify that the signal source is active. Move the mouse or press a key to ensure the computer is not in power-saving mode.
3. Ensure the signal cable is securely connected. Re-plug it if necessary.
4. Restart the computer or video player.
5. Confirm the correct input source is selected on the monitor via the Menu > Input Source.
6. If using a docking station or dongle, unplug and replug the HDMI/DisplayPort/USB Type-C cable.
7. Check the display cable for damage.
8. If the system has a discrete video card, make sure the cable is connected to it.
9. Run the built-in diagnostics on the monitor.
This answer is automatically generated