Related Manuals for Dell UltraSharp 30
Summary of Contents for Dell UltraSharp 30
- Page 1 Dell UltraSharp 30 USB-C Hub Monitor -U3023E User’s Guide Model: U3023E Regulatory model: U3023Et...
- Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents Safety instructions......6 About your monitor ......7 Package contents . - Page 4 Connecting your monitor ....36 Dell Power Button Sync (DPBS) ....40 Connecting the monitor for DPBS for the first time .
- Page 5 FCC notices (U.S. Only) and other regulatory information. . . 94 Contacting Dell ......94 EU product database for energy label and product information sheet .
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Page 6: Safety Instructions
Safety instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. • Place the monitor on a solid surface and handle it carefully. The screen is fragile and can be damaged if dropped or hit sharply. -
Page 7: About Your Monitor
About your monitor Package contents Your monitor ships with the components shown in the table below. If any component is missing, contact Dell. For more information, see Contact Dell. NOTE: Some components may be optional and may not ship with your monitor. -
Page 8: Product Features
Visual Loss. • Supports USB KVM function. • The Monitor is designed with Dell Power Button Sync (DPBS) feature to control PC system power state from monitor power button. * • The Monitor allows multiple monitors that are daisy chained via DisplayPort to synchronize a pre-defined group of OSD settings in the background by Multi- Monitor Sync (MMS). - Page 9 * PC system that supports DPBS is in Dell website. WARNING: The possible long-term effects of blue light emission from the monitor may cause damage to the eyes, including eye fatigue or digital eye strain.
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Page 10: Identifying Parts And Controls
Identifying parts and controls Front view Label Description Power LED indicator Solid white light indicates the monitor is turned on and functioning normally. Blinking white light indicates the monitor is in Standby Mode. About your monitor... -
Page 11: Back View
For more information, see Operating the monitor. Mac address, Barcode, serial Refer to this label if you need to contact Dell number, and Service Tag label for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. -
Page 12: Bottom View
Bottom view 4 5 6 78 910 12 Label Description Security lock slot Secures monitor with security cable lock (sold separately). Connect the power cable. Power connector Connect your computer with the HDMI cable (Optional). HDMI port Connect your computer with the DisplayPort cable. DisplayPort in Connect to your computer using the USB-C cable. - Page 13 USB cable (A to C or C to C) from downstream port the computer to the monitor. Lock the stand to the monitor using a M3 x 6 mm screw Stand lock (screw not included). Dell soundbar Attaches the optional Dell soundbar (sold separately). mounting slots About your monitor...
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Page 14: Monitor Specifications
Monitor specifications Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 16:10 Viewable image dimensions Diagonal 75.62 cm (30.0 in.) Active Area Horizontal 641.28 mm (25.25 in.) Vertical 400.80 mm (15.78 in.) Area 257025.02 mm (398.39 in. - Page 15 -5° to 21° Swivel -30° to 30° Pivot -90° to 90° Cable management Dell Display Manager Easy Arrange (DDM)Compatibility and other key features Security Security lock slot (cable lock sold separately) * At panel native only, under Custom Mode preset.
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Page 16: Resolution Specifications
Resolution specifications Horizontal scan range 30 kHz to 113 kHz Vertical scan range 56 Hz to 76 Hz Maximum preset resolution 2560 x 1600 at 60 Hz Video display capabilities (HDMI) 480i, 480p, 576i, 576p, 720p, 1080i, 1080p Video display capabilities (DP & 480p, 576p, 720p, 1080p USB-C alternate mode) Preset display modes... -
Page 17: Dp Multi-Stream Transport (Mst) Modes
DP Multi-Stream Transport (MST) modes MST Source Monitor Maximum number of external monitors that can be supported 2560 x 1600/60 Hz 2560 x 1600/60 Hz NOTE: Maximum external monitor resolution supported is 2560 x 1600/60 Hz only. USB-C Multi-Stream Transport (MST) modes Maximum number of external monitors that can be supported Display Info:... -
Page 18: Electrical Specifications
Electrical specifications • Digital video signal for each differential line Video input signals Per differential line at 100 ohm impedance • DP/HDMI/USB-C signal input support Input voltage/ 100-240 VAC / 50 or 60 Hz ± 3 Hz / 2.8 A (maximum) frequency/current Inrush current 120 V: 42 A (Max.) 240 V: 80 A (Max.) -
Page 19: Physical Characteristics
Physical characteristics • DP connector (include DP in and DP out) Connector type • HDMI connector • USB-C connector • Audio line-out • USB-C (USB 3.2 Gen2, 10 Gbps) upstream connector • USB-A (USB 3.2 Gen 2, 10 Gbps) downstream connector x 4 (Port with battery icon supports BC 1.2.) • RJ45 connector • USB-C (USB 3.2 Gen2, 10 Gbps, 15W) downstream connector... -
Page 20: Environmental Characteristics
Weight without stand 6.48 kg (14.29 lb) assembly (For wall mount or VESA mount considerations - no cables) Weight of stand 4.28 kg (9.44 lb) assembly Environmental characteristics Compliant Standards • ENERGY STAR certified Monitor. • EPEAT registered where applicable. EPEAT registration varies by country. https://www.epeat.net for registration status by country. -
Page 21: Pin Assignments
Pin assignments DP port (in) Pin number 20-pin side of the connected signal cable ML3(n) ML3(p) ML2(n) ML2(p) ML1(n) ML1(p) ML0(n) ML0(p) CONFIG1 CONFIG2 AUX CH (p) AUX CH (n) Hot Plug Detect Return DP_PWR About your monitor... - Page 22 DP port (out) Pin number 20-pin side of the connected signal cable ML0(p) ML0(n) ML1(p) ML1(n) ML2(p) ML2(n) ML3(p) ML3(n) CONFIG1 CONFIG2 AUX CH(p) AUX CH(n) Hot Plug Detect Return DP_PWR About your monitor...
- Page 23 HDMI port Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...
- Page 24 USB-C port Signal Signal SSTXp1 SSRXp1 SSTXn1 SSRXn1 VBUS VBUS SBU2 SBU1 VBUS VBUS SSRXn2 SSTXn2 SSRXp2 SSTXp2 About your monitor...
- Page 25 Universal Serial Bus (USB) This section gives you information about the USB ports available on your monitor. NOTE: Up to 2 A on USB downstream port (port with battery icon) with BC 1.2 compliance devices; up to 0.9 A on the other 3 USB downstream ports;...
- Page 26 USB 3.2 Gen2 (10Gbps) USB 3.2 Gen2 (10Gbps) downstream port (Bottom) downstream port (Rear) Pin number Signal name Pin number Signal name VBUS VBUS StdA_SSRX- StdA_SSRX- StdA_SSRX+ StdA_SSRX+ GND_DRAIN GND_DRAIN StdA_SSTX- StdA_SSTX- StdA_SSTX+ StdA_SSTX+ Shell Shield Shell Shield RJ45 Port (Connector Side) Pin Signal Pin Signal GREEN...
- Page 27 Mac Address (Printed on model label) Pass-thru (MAPT), Wake-on-LAN (WOL) from standby mode (S3 only) and UEFI* PXE Boot function[UEFI PXE Boot is not supported on Dell Desktop PC’s (except for OptiPlex 7090/3090 Ultra Desktop)], these 3 features depend on BIOS settings and version of the OS.
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Page 28: Plug-And-Play
During the LCD monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on LCD Monitor Pixel Policy, see the guidelines at: https://www.dell.com/pixelguidelines. About your monitor... -
Page 29: Maintenance Guidelines
Follow the instructions in the list below when cleaning the monitor: • To clean the Dell monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the Dell monitor screen. -
Page 30: Setting Up The Monitor
Setting up the monitor Connecting the stand NOTE: The stand riser and stand base are detached when the monitor is shipped from the factory. NOTE: The following instructions are applicable only for the stand shipped with your monitor. If you are connecting a stand that you purchased from any other source, follow the set up instructions that are included with the stand. - Page 31 4. Close the screw handle. 5. Open the protective cover on the monitor to access the VESA slot on the monitor. 6. Slide the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place. Setting up the monitor...
- Page 32 7. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 8. Lift the protective cover from the monitor. Setting up the monitor...
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Page 33: Using The Tilt, Swivel, And Vertical Extension
Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are connecting a stand that you purchased from any other source, follow the set up instructions that were included with the stand. -
Page 34: Configuring The Display Settings On Your Computer After Rotation
After you have rotated the display, complete the procedure given below to configure the display settings on your computer. NOTE: If you are using the monitor with a non-Dell computer, go to the graphics card manufacturer’s website or your computer manufacturer website for information on how to rotate the contents of your display. -
Page 35: Organizing Your Cables
Organizing your cables After attaching all necessary cables to your monitor and computer, (see Connecting your monitor for cable attachment) organize all cables as shown above. If your cable is not able to reach your PC, you may connect directly to the PC without routing through the slot on the monitor stand. -
Page 36: Connecting Your Monitor
Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow Safety instructions. To connect your monitor to the computer: 1. Turn off your computer. 2. Connect the DisplayPort or USB cable, and the USB-C cable from your monitor to the computer. - Page 37 Connecting the DP Cable Connecting the monitor for DP Multi-Stream Transport (MST) function NOTE: Supports the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to at least DP1.2 with MST option. NOTE: Remove the rubber plug when using DP out connector. Setting up the monitor...
- Page 38 Supports USB Power Delivery (PD), with profiles up to 90 W. NOTE: Regardless of the power requirement/actual power consumption of your laptop, or the remaining power runtime in your battery, the Dell U3023E monitor is designed to supply power delivery of up to 90 W to your laptop.
- Page 39 Connecting the Monitor for USB-C Multi-Stream Transport (MST) Function NOTE: The maximum number of supported U3023E via MST is subjected to the bandwith of the USB-C source. Please refer to “product specific problems –No image when using USB-C MST”. NOTE: Remove the rubber plug when using DP out connector. Connecting the Monitor for RJ45 Cable (optional) Setting up the monitor...
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Page 40: Dell Power Button Sync (Dpbs)
Dell Power Button Sync (DPBS) • The U3023E monitor is designed with Dell Power Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is compatible with Dell OptiPlex 7090/3090 Ultra platform, and is only supported over USB-C interface. - Page 41 2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. 4. In the drop-down menu of When I press the power button, there are a few options for selection namely Do nothing/Sleep/Hibernate/Shut down, and you can select Sleep/Hibernate/Shut down. Setting up the monitor...
- Page 42 NOTE: Do not select Do nothing, otherwise monitor power button cannot sync with PC system power state. Setting up the monitor...
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Page 43: Connecting The Monitor For Dpbs For The First Time
Connecting the monitor for DPBS for the first time USB-C Initial monitor power state(OFF) Initial system power state(OFF) USB-C For the first time setting up the DPBS function, please follow below steps: 1. Make sure both the PC and monitor is OFF. 2. -
Page 44: Using Dpbs Function
Using DPBS function When you press the monitor power button or PC power button, the Monitor / PC state is as follows: USB-C Initial monitor power state(ON) New Power state of monitor(OFF) New Power state of system(OFF) Initial system power state(ON) Press PC/Monitor power button USB-C... - Page 45 Slide to shut down your PC When the monitor and PC power state are both ON, while you press and hold 10 seconds on monitor power button, the PC will shut down. USB-C Press and hold 10s PC will shut down Setting up the monitor...
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Page 46: Connecting The Monitor For Usb-C Multi-Stream Transport (Mst) Function
Connecting the monitor for USB-C Multi-Stream Transport (MST) function A PC is connected to two monitors in an initially OFF power state, and the PC system power state is in sync with Monitor 1 power button. When you press the Monitor 1 or PC power button, both the Monitor 1 and PC turns ON. -
Page 47: Connecting The Monitor For Usb-C
Connecting the monitor for USB-C The Dell OptiPlex 7090 Ultra platform has two USB-C ports, both Monitor 1 and Monitor 2 power state can sync with the PC. While the PC and two monitors are in an initially ON power state, by pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. - Page 48 Make sure to set USB-C Charging to On in Off Mode. While the PC and two monitors are in an initially OFF power state, by pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor1, and Monitor 2. USB-C USB-C port 1...
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Page 49: Securing Your Monitor Using Kensington Lock (Optional)
Securing your monitor using Kensington lock (optional) The security lock slot is located at the bottom of the monitor. (See Security lock slot) For more information on using the Kensington lock (purchased separately), see the documentation that is shipped with the lock. Secure your monitor to a table using the Kensington security lock. -
Page 50: Removing The Monitor Stand
Removing the monitor stand CAUTION: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are connecting a stand that you purchased from any other source, follow the set up instructions that were included with the stand. -
Page 51: Wall Mounting (Optional)
Wall mounting (optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wall- mounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor on a soft cloth or cushion on a stable flat table. 2. -
Page 52: Operating The Monitor
Operating the monitor Power on the monitor Press the button to turn on the monitor. Using the joystick control To modify the OSD adjustments using the joystick control on the rear end of the monitor, do the following: 1. Press the joystick to open the OSD Menu Launcher. 2. -
Page 53: Using The Menu Launcher
Joystick functions Function Description Press joystick to open the OSD Menu Launcher. For right and left navigation. For up and down navigation. Using the menu launcher Press the joystick to open the OSD menu launcher. Preset Modes Menu Launcher • Toggle the joystick Up to open the Main Menu. - Page 54 Menu launcher details The following table describes the Menu Launcher icons: Menu launcher icon Description Opens the On-Screen Display (OSD). For more information, see the Using the main menu section. Main Menu Select to switch between the USB upstream sources in PBP mode.
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Page 55: Front-Panel Button
Front-panel button Use the buttons on the front of the monitor to adjust the image settings. Front panel Description Use the Up (increase) and Down (decrease) buttons to adjust items in the OSD menu. Down Use the Previous button to go back to the previous menu. Previous Use the Next button to confirm your selection. -
Page 56: Using The Main Menu
Using the main menu Icon Menu and Description Submenus Brightness/ Activates Brightness/Contrast adjustment. Contrast UltraSharp 30 Monitor Brightness/Contrast Input Source Color Display PIP/PBP Menu Personalize Others Exit Brightness Adjusts the luminance of the backlight (Range: 0 - 100). Move the joystick Up to increase brightness. - Page 57 Icon Menu and Description Submenus Input Source Selects between different video inputs that are connected to your monitor. UltraSharp 30 Monitor Brightness/Contrast USB-C Input Source Color HDMI Display Auto Select PIP/PBP Auto Select for USB-C Prompt for Multiple Inputs Rename Inputs...
- Page 58 Icon Menu and Description Submenus Color Adjusts the color setting mode. UltraSharp 30 Monitor Brightness/Contrast Preset Modes Standard Input Source Input Color Format Color Reset Color Display PIP/PBP Menu Personalize Others Exit Preset Modes When you select Preset Modes, you can choose Standard, Movie, Game, Color Temp., Color Space or Custom...
- Page 59 • R GB: Select this option if your monitor is connected to a computer or a media player that supports RGB output. • Y CbCr: Select this option if your media player supports only YCbCr output. UltraSharp 30 Monitor Brightness/Contrast Preset Modes Input Source...
- Page 60 Icon Menu and Description Submenus Display Use the Display menu to adjust image. UltraSharp 30 Monitor Brightness/Contrast Aspect Ratio 16:10 Input Source Sharpness Color Response Time Normal Display Off PIP/PBP USB-C Prioritization Multi-Monitor Sync Off Menu Reset Display Personalize Others...
- Page 61 DisplayPort to synchronize a pre-defined group of OSD settings in the background. An OSD option, Multi-Monitor Sync will be created in Display Menu to allow user to enable/disable syncing. UltraSharp 30 Monitor Brightness/Contrast Aspect Ratio Input Source Sharpness...
- Page 62 Icon Menu and Description Submenus PIP/PBP This function brings up a window displaying image from another input source. UltraSharp 30 Monitor Brightness/Contrast PIP/PBP Mode Off Input Source Color Display PIP/PBP Menu Personalize Others Exit Sub-Window Main Window USB-C USB-C √...
- Page 63 Icon Menu and Description Submenus PIP/PBP Mode Adjusts the PIP or PBP (Picture by Picture) mode. You can disable this feature by selecting Off. UltraSharp 30 Monitor Brightness/Contrast PIP/PBP Mode Off Input Source Color Display PIP/PBP Menu Personalize Others Exit...
- Page 64 Description Submenus PIP/PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. Press button to select the PBP sub-window source signal. UltraSharp 30 Monitor Brightness/Contrast PIP/PBP Mode Input Source PIP/PBP (Sub)
- Page 65 When you use only one upstream port, the connected upstream port is active. UltraSharp 30 Monitor Brightness/Contrast DP assign to USB-C 2...
- Page 66 Submenus Menu Select this option to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen, and so on. UltraSharp 30 Monitor Brightness/Contrast Language English Input Source Rotation...
- Page 67 Icon Menu and Description Submenus Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. UltraSharp 30 Monitor Brightness/Contrast Language Input Source Rotation Color Transparency...
- Page 68 Icon Menu and Description Submenus Shortcut key 1 Shortcut key 2 Select from Preset Modes, Brightness/Contrast, Input Shortcut key 3 Source, Aspect Ratio, Rotation, PIP/PBP Mode, USB Switch Video Swap, Display Info set as shortcut key. Shortcut key 4 Shortcut key 5 Power Button Allows you to set the state of the power light to save energy.
- Page 69 Icon Menu and Description Submenus Others Select this option to adjust the OSD settings such as the DDC/CI, LCD conditioning, and so on. UltraSharp 30 Monitor Brightness/Contrast Display Info Select Input Source DDC/CI Color LCD Conditioning Off Display Firmware M3T101 PIP/PBP...
- Page 70 You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor. UltraSharp 30 Monitor Brightness/Contrast Display Info Input Source DDC/CI...
- Page 71 Submenus Service Tag Displays the Service Tag. The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information. NOTE: The Service Tag is also printed on a label located at the back of the cover.
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Page 72: Using The Osd Lock Function
You can lock the front-panel control buttons to prevent access to the OSD menu and/ or power button. Use the lock menu to lock the button(s). 1. Select one of the following options. UltraSharp 30 Monitor Brightness/Contrast Language Input Source... - Page 73 Use the joystick to lock the button(s). Press the left directional navigation of joystick for four seconds, a menu appears on the screen. Select Option: Select one of the following options: Options Description Select this option to lock OSD menu function. Menu button lock Use this option to lock power button.
- Page 74 To unlock the button(s). Press the left directional navigation of joystick for four seconds until a menu appears on the screen. The following table describes the options to unlock the front-panel control buttons. Select Option: Options Description Use this option to unlock OSD menu function. Menu button unlock Use this option to unlock power button to turn off the monitor.
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Page 75: Initial Setup
Are you sure you want to reset to default settings? When you select ‘Yes‘ to reset to default settings, the following message will appear: UltraSharp 30 Monitor Select ‘Yes’ to enable the following function(s): . Always on USB-C Charging. -
Page 76: Osd Warning Messages
OSD warning messages When the monitor does not support a particular resolution mode, you can see the following message: The current input timing is not supported by the monitor display. Please change your input timing to 2560x1600, 60Hz or any other monitor listed timing as per monitor specifications. - Page 77 A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions: • When Auto Select for USB-C is set to Prompt for Multiple Inputs. • When the USB-C cable is connected to the monitor. Switch to USB-C Video Input: If the monitor connect with two ports or more, when the Auto of Input Source is selected, it will turn to the next port with signal.
- Page 78 If either DP, HDMI or USB-C input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. No DP Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U3023E No HDMI Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U3023E No USB-C Cable The display will go into Standby Mode in 4 minutes.
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Page 79: Setting The Maximum Resolution
Depending on your computer, complete one of the following procedures: If you have a Dell desktop or portable computer: • Go to https://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (laptop or desktop): • Go to your computer manufacturer’s support website and download the latest... -
Page 80: Multi-Monitor Sync (Mms)
OSD settings in the background. An OSD option, Multi-Monitor Sync is available in Display Menu to allow user to enable/disable syncing. NOTE: MMS is not supported over HDMI interface. UltraSharp 30 Monitor Brightness/Contrast Aspect Ratio Input Source... -
Page 81: Setting Multi-Monitor Sync (Mms)
Sharpness Setting Multi-Monitor Sync (MMS) During initial power on or connection of new monitor, user setting synchronization only start if MMS is On. All monitor should synchronize settings from Monitor 1. UltraSharp 30 Monitor Brightness/Contrast Aspect Ratio Input Source Sharpness... -
Page 82: Troubleshooting
LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen. No DP Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U3023E No HDMI Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U3023E No USB-C Cable The display will go into Standby Mode in 4 minutes. -
Page 83: Built-In Diagnostics
Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. UltraSharp 30 Monitor Brightness/Contrast Display Info Select... -
Page 84: Common Problems
• Cycle power on-off. Missing Pixels LCD screen has • Pixel that is permanently off is a natural defect spots that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: https://www.dell.com/pixelguidelines. • Cycle power On-Off. Stuck-on Pixels LCD screen has • Pixel that is permanently off is a natural defect bright spots that can occur in LCD technology. • For more information on Dell Monitor Quality and PixelPolicy, see Dell Support site at: https://www.dell.com/pixelguidelines. - Page 85 Common What you Possible solutions symptoms experience • Ensure that the video cable connecting the Intermittent Monitor Problems malfunctions on monitor to the computer is connected properly & off and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
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Page 86: Product Specific Problems
Product specific problems Problem What you Possible solutions experience • Check the Aspect Ratio setting in the Display Screen image is Image is too small centered on menu OSD. • Reset the monitor to factory settings. screen, but does not fill entire viewing area • Turn off the monitor, unplug the monitor power Cannot adjust... - Page 87 USB-C connection. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. • Ensure that the USB-C cable is not damaged. • Check if the maximum power consumption of...
- Page 88 Problem What you Possible solutions experience • Ensure that the latest BIOS and drivers for your The LAN port is OS setting not functioning or cable computer are installed on your computer. • Ensure that the RealTek Gigabit Ethernet connection issue Controller is installed in the Windows Device Manager.
- Page 89 Problem What you Possible solutions experience • Press “Windows” + “P” key, select “second U3023E Three U3023E connected as monitors screen only” • Goto Display setting, select 2560 x 1600 monitors connected in displayed daisy chain, image at lower displayed resolution in image at lower DP1.4 (DSC resolution when...
- Page 90 Can’t adjust 2 or 3 monitors • Or adjust Brightness/contrast through OSD Brightness/ connected in Contrast daisy chain through when MMS Dell Display is On, some Manager functions of (DDM) the 2 or 3 monitors may not work on • In the BIOS menu set to disable” discrete...
- Page 91 Problem What you Possible solutions experience • Connect U3023E as 1 U3023E Two monitors Monitor connected as connected in monitor Daisy chain, 1 cannot set to monitor(non- 2560 x 1600 @ DSC) and 60Hz in Daisy monitor chain mode in U3023E cannot DP1.4 (DSC set to 2560 x Disable)
- Page 92 Problem What you Possible solutions experience • USB Topology limitation to 2. 3 Soundbar 3 soundbars • Connect 2 soundbar unit individually to 2 unit not unit connected working when individually U3023E monitor connected to 3 U3023E to 3 U3023E monitor, monitor soundbar not working via DP/ HDMI...
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Page 93: Universal Serial Bus (Usb) Specific Problems
Universal Serial Bus (USB) specific problems Specific What you Possible solutions symptoms experience • Check that your display is turned ON. USB interface is USB peripherals • Reconnect the upstream cable to your not working are not working computer. • Reconnect the USB peripherals (downstream connector). - Page 94 3. Click Contact Us next to the country dropdown. 4. Select the appropriate service or support link based on your need. 5. Choose the method of contacting Dell that is convenient for you. EU product database for energy label and product...