Reolink RLC-824A, RLC-1224A - 4K PoE IP Camera Manual

Table of Contents

Contents

1 What's in the Box
2 Unit Introduction
3 Connection Diagram
4 Set up the Device
- 4.1 On Smartphone
- 4.2 On PC
5 Mount the Device
- 5.1 Installation Tips
- 5.2 Install the Unit
6 Troubleshooting
7 Specifications
8 Notification of Compliance
- 8.1 FCC Compliance Statement
- 8.2 Simplified EU Declaration of Conformity
9 Documents / Resources
- 9.1 References
- 9.2 Download manual

What's in the Box

Unit Introduction

Unit Introduction - Part 1
Unit Introduction - Part 2
* Press and hold for 10seconds to restore camera to factory settings.

Connection Diagram

Before using the camera, please connect your camera as instructed below to finish initial setup.

Connect the camera to a Reolink NVR (not included) with an Ethernet cable.
Connect the NVR to your router, and then power on the NVR.

NOTE: The camera should be powered with a 12V DC adapter or a PoE powering device such as PoE injector, PoE switch or Reolink NVR (not included in the package).

* You may also connect the camera to a PoE switch or PoE injector.

Set up the Device

Download and Launch the Reolink App or Client software, and follow the onscreen instructions to finish initial setup.

On Smartphone

Scan to download the Reolink App.

On PC

Download path of the Reolink Client: Go to https://reolink.com > Support > App & Client.
NOTE: If you are connecting the camera to a Reolink PoE NVR, please set up the camera via the NVR interface.

Mount the Device

Installation Tips

Do not face the camera towards any light sources.
Do not point the camera towards a glass window. Or, it may result in poor image quality because of the window glare by spotlights, ambient lights or status lights.
Do not place the camera in a shaded area and point it towards a well-lit area. Or, it may result in poor image quality. To ensure best image quality, the lighting condition for both the camera and the capture object shall be the same.
To ensure better image quality, it's recommended to clean the lens with a soft cloth from time to time.
Make sure the power ports are not directly exposed to water or moisture and not blocked by dirt or other elements.
With IP waterproof ratings, the camera can work properly under conditions like rain and snow. However, it doesn't mean the camera can work underwater.
Do not install the camera at places where rain and snow can hit the lens directly.
The camera may work in extreme cold conditions as low as -25°C. Because when it is powered on, the camera will produce heat. You may power on the camera indoors for a few minutes before installing it outdoors.

Install the Unit

Install the Unit - Step 1 - Press and turn
Hold and press on the camera top and turn anticlockwise to separate mounting plate from the camera.

Drill holes according to the mounting hole template and screw the mounting plate to the mounting holes on the ceiling.

NOTE: Use the drywall anchors included in the package if needed.

Install the device - Step 2 - Fix unit on a mount
Align the camera to the mounting plate and turn the camera clockwise to lock it tightly. Pay attention that these two points should be aligned, which means the camera has been locked correctly.

NOTE: Run the cable through the cable notch on the mount base.

Install the device - Step 3 - Angle adjustment
Once the camera is installed, you may rotate the camera body manually to adjust the camera's surveillance angle.

Troubleshooting

Unit is not Powering on

If your camera is not powering on, please try the following solutions:

Make sure your camera is powered properly. The PoE camera should be powered by a PoE switch/injector, the Reolink NVR or a 12V power adapter.
If the camera is connected to a PoE device as listed above, connect the camera to another PoE port and see if the camera will power on.
Try again with another Ethernet cable.

If these won't work, contact Reolink Support.

Picture is not Clear

If the picture from the camera is not clear, please try the following solutions:

Check the camera lens for dirt, dust or spiderwebs, please clean the lens with a soft, clean cloth.
Point the camera to a well-lit area, the lighting condition will affect the picture quality a lot.
Upgrade the firmware of your camera to the latest version.
Restore the camera to factory settings and check out again.

If these won't work, contact Reolink Support.

Spotlight is not on

If the spotlight on your camera is not on, please try the following solutions:

Ensure the spotlight is enabled under Device Settings page via Reolink App/Client.
Upgrade the firmware of your camera to the latest version.
Restore the camera to factory settings and check out the spotlight settings again.

If these won't work, contact Reolink Support.

Specifications

Hardware Features
Power: By PoE(802.3af) /DC 12V
Spotlight: 4pcs/3.5W/6500K
Day/Night Mode: Auto Switchover

General
Operating Temperature: -10°C to 55°C (14°F to 131°F)
Operating Humidity: 10%-90%
Waterproof Rating: IP66
Size: Φ133 x 100.25mm Weight: 686g

For more specifications, visit the Reolink official website.

Notification of Compliance

FCC Compliance Statement

This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:

this device may not cause harmful interference, and
this device must accept any interference received, including interference that may cause undesired operation. For more information, visit: https://reolink.com/fcc-compliance-notice/.