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Keep your manual with the serial number and the purchase justification (payment receipt) for
any type of reclamation.
Any reclamation against guarantee should be made by an
online declaration, via the www.service-gre.com website,
together with receipt of purchase.
You may be asked for photographs to justify the claim.
No returns of material will be accepted without previous
agreement. The client will support all costs of all returns of
goods, (packaging and transport).
AFTER VERIFICATION AND CONFIRMATION OF A
MANUFACTURING DEFECT
• The products that effectively show defects will be repaired or
will be replaced free of transport costs.
• An estimate will be provided for the products not included in
the guarantee. After the client has accepted the estimate the
parts will be delivered.
The guarantee is limited to the repair or replacement
of the defective part. It does not include, under any
circumstance, the payment of compensation for harm and
damages.
THE GUARANTEE IS NOT APPLICABLE IN THE FOLLOWING
SITUATIONS:
• Use of materials that do not comply to our instructions.
• Damages caused by mishandling or an installation not
complying with the instructions.
IMPORTANT:
Manufacturas Gré interchanges components in exchange for
others to be verified.
If, after the verification no anomaly or dysfunction is detected,
Manufacturas Gré reserves the right to invoice the client for the
cost for transport and other diverse expenses.
DURATION OF THE GUARANTEE:
• Sylvester pinewood treated with class IV autoclave has a
guarantee of 10 years against rot and the attack of insects.
• Liner: 2 years for the seams and water tightness in normal
conditions of use. The guarantee does not include: Ripping,
tears, breakages, stains (caused by pouring treatment products
directly into the water), stains linked to the growth of algae,
stains related to the decomposition of foreign bodies in contact
Loose parts available for 2 years counting from the product invoicing date.
GUARANTEE
with the liner, stains and decolouring resulting from the action of
oxidising products, colour maintenance and wear due to friction
of the material over diverse surfaces. Deformation of the liner
that has been left without water for 24 hours (never completely
empty the pool).
You should keep the label with the serial number of the
liner that is on the product and on its packaging. This
number and a sample of the liner will be required for any
eventual reclamation against the guarantee.
• Stainless steel stepladder: 2 years. In the case of a filtration
due to salt electrolysis, the guarantee will not cover the
stepladder.
• Filter group: The pump has 2 years guarantee (electrical
problem), in normal conditions of use. The guarantee does not
cover breakage of parts (pump base/sand deposit, pre-filter
cover, multi-directional trap...), wear due to a poor connection,
use of the pump without water, wear due to abrasion or corrosion
(the filter group should be located in a cool and dry position, kept
protected from water splashing).
• Other components: 2 years.
THE FOLLOWING IS NOT INCLUDED IN THE GUARANTEE:
- Cuts in the liner
- The assembly and filter connection
- The assembly
- The filling with water
- Installation of the edges
- The wintering
- Maintenance
AFTER SALES SERVICE IN GUARANTEE:
(After justification and receipt of purchase)
• DELIVERY costs will be supported by the client.
• RETURN transport costs will be paid by Manufacturas Gré (for
those parts covered by the guarantee plan).
• Changing of wood after visual verification.
• Parts or components from Manufacturas Gré.
• Period for change: 8 business days In the context of replacing
a defective component, the disassembly and assembly is not the
responsibility of Manufacturas Gré.
AFTER SALES SERVICE WITHOUT GUARANTEE:
• Delivery / return costs will be supported by the client.
• The parts will be invoiced according to the current price list.
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