Thermoplan AGUILA AG220 Service And Technical Manual
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Thermoplan AGUILA AG220 Service And Technical Manual

Thermoplan AGUILA AG220 Service And Technical Manual

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SECTION VI
AG220 / AG420
Service and Technical Manual
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Troubleshooting
6.1
REV-5
© 2015 by Thermoplan AG, Subject to change

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Summary of Contents for Thermoplan AGUILA AG220

  • Page 1 Black Black Black Black Black SECTION VI AG220 / AG420 Service and Technical Manual White White White White White Troubleshooting REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 2 PM (preventive maintenance) or if the machine has been opened for repairs or troubleshooting. Thermoplan recommends to use the test device "IR4056" from company HIOKI. In section 2, on the pages 2.8 - 2.11 “Ground continuity and insulation test”, you will find instructions, on how to perform these tests using the mentioned test device.

  • Page 3: Table Of Contents

    AG420 Overview plugs control board (CPU) / power board ..................6.68 - 6.69 AG420 Overview LEDs control board (CPU) / power board ...................6.70 - 6.71 Display messages ................................6.76 Nespresso Aguila Phone-Fix-List ..........................6.77 - 6.81 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 4: Machine Intervention Form

    Machine intervention form White Aguila Machine Intervention Please send the completely filled out file to: service@thermoplan.ch Should you call our Service Team under +41 41 392 12 33 please have the information below always ready! Company Name Market / Country...

  • Page 5: Service Menu: Input And Output Test

    Up (cleaning key): Next menu Down (rinse key): Previous menu Standard (ristretto key): No function Enter (espresso key): Check valve / check state / activate function Cancel (lungo key): Exit menu REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 6: Output Test

    OUTPUT TEST LEFT / RIGHT tively cold and warm foam. Cold Milk Valve Press the Enter-key to open the valve. The valve is functioning correctly if a „click“ noise is heard. REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 7 By pressing the Enter-key, the cup heater will either be switched on or OUTPUT TEST LEFT / RIGHT off, depending wether it was already activated before or not. Cup Heater The LED „LD1“ (AG220) resp. „LD4“ (AG420) willl glow on the power print. REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 8: Input Test

    The display shows the current temperature of the refrigerator. INPUT TEST LEFT / RIGHT NTC Refrigerator = x.x °C If a temperature of 3276.8 °C is shown, a cable is disconnected or a short circuit occured on the NTC. REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 9 The display shows the status of the standby button. INPUT TEST LEFT / RIGHT Standby Button = Aus „Off“: Button is not pressed, Standby mode is not active. „On“: Button is pressed, Standby mode is active. REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 10 Service and Technical Manual Chassis Aguila AG220 front view White Milk cleaning key CPU / power print RF-Box Brew unit Water inlet Water pump unit Coffee boiler 1 Coffee boiler 2 6.10 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 11 SECTION VI Chassis Service and Technical Manual Aguila AG220 back view White White White White White Milk pump unit Refrigerator Tea / milk boiler compressor Supply terminal Water pump unit 6.11 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 12 Black SECTION VI Service and Technical Manual Chassis Aguila AG220 view from left-hand side White Power print Switching power supply Coffee boiler Manometer Water pump unit 6.12 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 13 Black Black Black Black Black SECTION VI Chassis Service and Technical Manual Aguila AG220 view from right-hand side White White White White White Compressor fan Refrigerator compressor Water pump unit 6.13 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 14 Black SECTION VI Service and Technical Manual Chassis Aguila AG220 top view White Coffee boiler Compressor fan Tea / milk boiler Brew unit Refrigerator 6.14 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 15 Black Black Black Black Black SECTION VI Chassis Service and Technical Manual Aguila AG220 bottom view / drain system White White White White White Drain from the drip tray Milk drain Drainage from over pressure valves To the drain 6.15 REV-5 ©...
  • Page 16 AG420 front view White Milk cleaning key CPU / power print RF-Box Water inlet Brew unit Water pump unit Coffee boiler 1 Coffee boiler 2 Air regulator hot / cold milk foam 6.16 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 17 White White White GSM antenna Milk pump unit Milk pump unit Tea / milk boiler Transformator Refrigerator Tea / milk boiler (only US/CAN/JP) compressor Water pump unit Switching power supply 6.17 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 18 Black SECTION VI Service and Technical Manual Chassis AG420 view from left-hand side White Power print Milk pump unit Coffee boiler Manometer Water pump unit 6.18 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 19 Service and Technical Manual AG420 view from right-hand side White White White White White Milk outlet valve Power print Tea / milk boiler Coffee boiler Transformator (only 1Ph./JP) Switching power supply 6.19 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 20 Service and Technical Manual Chassis AG420 top view White Coffee boiler Compressor fan Coffee boiler Transformator (only US/CAN/JP) Tea / milk boiler Tea / milk boiler Refrigerator Brew unit Brew unit 6.20 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 21 Milk drainage from right-hand side module Milk drainage from left-hand side drain Drainage from over pressure valves from right-hand side module Drainage from over pressure valves from left-hand side module To the drain 6.21 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 22: Coffee And Water Part

    Tubes from 3rd way „draining“ not Dripping water connected to module; cracks in tube; x Leakage under machine check all tube connections x If it occurs after cold start rinse: clean coffee outlet. 6.22 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 23 „Please wait“ x Boiler calcified x Check boiler x Wrong power supply setting x Check power supply setting in (only AG420) service menu „Machine parameters ► Power“ (only AG420) 6.23 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 24 Black SECTION VI Service and Technical Manual White 6.24 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 25: Water Way To The Pump

    - turn clockwise: increase pressure decrease pressure - turn counterclockwise: decrease pressure 3. Tighten the hexagon nut Manometer Figure shows model AG420 Note: Model AG220 does not feature the two air regulators. 6.25 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 26: Ag220 Components / Flow Of Coffee

    Cold milk valve Flowmeter inlet Overheating fuses (135 °C) Tea / milk boiler Overpressure valve Coffee boiler (16.5 bar ± 1 bar) Tea valve 2 Overheating fuses Milk pump unit (135 °C) 6.26 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 27 The following figure shows the way of the coffee water from the inlet to the outlet: Water inlet Water pump Cleaning block Brew chamber valve Brew unit Flowmeter Overpressure valve Coffee boiler Brew valve Coffee outlet 6.27 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 28: Ag420 Components / Flow Of Coffee

    Flowmeter outlet Cold milk valve Flowmeter inlet Overheating fuses (135 °C) Overheating fuses (135 °C) Tea / milk boiler Coffee boiler Overpressure valve (16.5 bar ± 1 bar) Milk pump unit 6.28 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 29 The following figure shows the way of the coffee water from the inlet to the outlet in sequence: Water inlet Water pump Cleaning block Brew chamber valve Brew unit Flowmeter Overpressure valve Coffee boiler Brew valve Coffee outlet 6.29 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 30: Ag220 Flow Of Tea

    Black SECTION VI Service and Technical Manual Coffee and water part AG220 Flow of tea White Tea valve Cleaning tablet valve Coffee boiler Tea valve 2 Tea outlet 6.30 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 31: Ag420 Flow Of Tea

    Black Black Black Black SECTION VI Coffee and water part Service and Technical Manual AG420 Flow of tea White White White White White Tea valve Cleaning tablet valve Tea outlet 6.31 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 32: Brew Unit

    Do not open the lever before the product dispense product is fully dispensed, wait until Display message message dissapeared. „Wait for pressure release“ x Brew chamber arrestor sheet too x Adjust arrestor sheet weak 6.32 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 33 BU to replace). Display message „BU max. products“ has been rea- Reset the corresponding counter „BU „BU end of life!“ ched. left / right Reset“ in the service menu under „Statistics“. 6.33 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 34: Ag220 Overview Brew Unit / Brew Unit View From Back / Detailed Profile View Brew Unit

    Lever Brew unit Hot water inlet closed Coffee outlet Capsule insertion slot Brew unit open AG220 Brew unit view from behind Cold water inlet Hot water inlet Cold water outlet 6.34 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 35 White The following figure shows a profile view of the brew unit and the flow cycles inside of it: Cold water inlet Hot water inlet Coffee outlet Cold water outlet 6.35 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 36: Ag420 Overview Brew Unit / Brew Unit From Bottom View / Detailed Profile View Brew Unit

    AG420 Overview brew unit White Lever Brew unit closed Coffee outlet Capsule insertion slot Brew unit open AG420 Brew unit view from below Cold water inlet Cold water outlet Hot water inlet 6.36 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 37 White The following figure shows a profile view of the brew unit and the flow cycles inside of it: Coffee outlet Hot water inlet Cold water outlet Cold water inlet 6.37 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 38: Milk Part

    Display message dispensed. „Milk temperature high“ AG420: The temperature of the milk is too x See display message „Milk tempera- high, milk products are locked. ture too high“ for solutions. 6.38 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 39 Measurement: 10 kΩ at 25 °C „Error: NTC M short circuit“ x Short circuit in the electrical circuit of x Check the electrical circuit of the refri- the refrigerator gerator 6.39 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 40 „Milk pump error“ x Electrical circuit of the milk pump is x Check the electrical circuit broken or a short circuit happened x Milk pump is blocked x Replace the milk pump 6.40 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 41: Tea / Milk Boiler

    SECTION VI Milk part Service and Technical Manual Tea / milk boiler White White White White White Tea valve Wendel inlet Wendel outlet Overpressure fuses Milk heating wendel Heating Water inlet 6.41 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 42: Ag220 Milk Inlet

    NTC Refrigerator Water inlet for cleaning key Refrigerator fan Milk cleaning key to the module Sensor „Milk level low“ Sensor „Milk level empty“ Sensor „Milk temperature“ Suction filter Milk inlet 6.42 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 43: Ag420 Milk Inlet

    Water inlet for cleaning key NTC Refrigerator Refrigerator Milk cleaning key to the left module to the right module Sensor „Milk level low“ Suction filter Sensor „Milk level empty“ Milk inlet 6.43 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 44: Ag220 Milk Pump

    DC-motor of the milk pump Milk / tea boiler Check valve with tea nozzle Pressure reduction valve Outlet nozzle Water inlet Milk inlet Duckbill of proportional valve Valve seat Proportional valve 6.44 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 45: Ag420 Milk Pump

    Pressure reduction valve Outlet nozzle Water inlet Milk inlet Duckbill of Air select valve air valve Valve seat Air valve Air regulator cold foam (blue) Air regulator hot foam (red) 6.45 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 46 AG220 Cold milk way view I White Cold milk Drain Milk inlet from refrigerator Cleaning block on milk pump unit Cold milk valve Plug connector Milk outlet valve Exhaust valve Milk outlet Milk drain outlet 6.46 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 47 Hot milk Drain Milk inlet from refrigerator Cleaning block on milk pump unit Cold milk valve Milk heating wendel Plug connector Milk outlet valve Exhaust valve Milk outlet Milk drain outlet 6.47 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 48 AG220 Cold milk way view II White Cold milk Drain Milk inlet from refrigerator Cleaning block on milk pump unit Cold milk valve Plug connector Milk outlet valve Exhaust valve Milk outlet Milk drain outlet 6.48 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 49 Hot milk Drain Milk inlet from refrigerator Milk drain outlet Cleaning block on milk pump unit Cold milk valve Milk heating wendel Plug connector Milk outlet valve Exhaust valve Milk outlet 6.49 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 50 AG220 Cold milk way view III White Cold milk Drain Milk inlet from refrigerator Cleaning block on milk pump unit Cold milk valve Plug connector Milk outlet valve Exhaust valve Milk outlet Milk drain outlet 6.50 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 51 Hot milk Drain Milk inlet from refrigerator Cleaning block on milk pump unit Cold milk valve Milk heating wendel Plug connector Milk outlet valve Exhaust valve Milk outlet Milk drain outlet 6.51 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 52 AG420 Cold milk way view I White Cold milk Drain Milk inlet from refrigerator Cleaning block on milk pump unit Cold milk valve Plug connector Milk outlet valve Milk outlet Milk drain outlet 6.52 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 53 Cold milk Hot milk Drain Milk inlet from refrigerator Cleaning block on milk pump unit Cold milk valve Milk heating wendel Plug connector Milk outlet valve Milk outlet Milk drain outlet 6.53 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 54 AG420 Cold milk way view II White Cold milk Drain Milk inlet from refrigerator Cleaning block on milk pump unit Cold milk valve Plug connector Milk outlet valve Milk outlet Milk drain outlet 6.54 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 55 Cold milk Hot milk Drain Milk inlet from refrigerator Cleaning block on milk pump unit Cold milk valve Milk heating wendel Plug connector Milk outlet valve Milk outlet Milk drain outlet 6.55 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 56 AG420 Cold milk way view III White Cold milk Drain Milk inlet from refrigerator Cleaning block on milk pump unit Cold milk valve Plug connector Milk outlet valve Milk outlet Milk drain outlet 6.56 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 57 Cold milk Hot milk Drain Milk inlet from refrigerator Cleaning block on milk pump unit Cold milk valve Milk heating wendel Plug connector Milk outlet valve Milk outlet Milk drain outlet 6.57 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 58: Cleaning

    Check the valve in the service menu Tablets have not „Output test“ and replace if neces- been fully dissolved sary. x Water flow to the cleaning tablet is x Check water way interrupted. 6.58 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 59 Black Black Black Black Black SECTION VI Service and Technical Manual White White White White White 6.59 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 60 Exhaust valve Milk cleaning key Milk outlet Water / tablet mixture Drain Plug connector Cleaning block on milk pump unit Milk pump Cold milk valve Milk heating wendel Plug connector 6.60 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 61: Ag220 Cleaning Way

    Exhaust valve Milk cleaning key Milk outlet Water / tablet mixture Drain Plug connector Cleaning block on milk pump unit Milk pump Cold milk valve Milk heating wendel Plug connector 6.61 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 62: Ag420 Cleaning Way

    Cleaning tablet valve Drain Milk cleaning key Milk outlet Water / tablet mixture Plug connector Cleaning block on milk pump unit Milk pump Cold milk valve Milk heating wendel Plug connector 6.62 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 63 Cleaning tablet valve Drain Milk cleaning key Milk outlet Water / tablet mixture Plug connector Cleaning block on milk pump unit Milk pump Cold milk valve Milk heating wendel Plug connector 6.63 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 64: Electronics

    Check relays and replace if necessary main switch is glowing x Switching power supply / fuse on x Check switching power supply / fuse switching power supply is broken and replace if necessary. 6.64 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 65 Use the cash register system to ena- dispense. ble a product for dispense. Display message „No Credit!“ x Tried to dispense a product, which x Choose the enabled product to was not enabled. dispense. 6.65 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 66: Ag220 Overview Electronics

    Black SECTION VI Service and Technical Manual Electronics AG220 Overview electronics White Power board Control board (CPU) Keyboard with display (Tea / milk products) Keyboard twin outlet (Coffee products) 6.66 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 67: Ag420 Overview Electronics

    Keyboard with display (Tea / milk products) Keyboard twin outlet (Coffee products) Note: Machines of the 1st production series have an additional interconnection print (EAZP) per powerboard for signal processing. 6.67 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 68: Ag220 Overview Plugs Control Board (Cpu) / Power Board

    CN5, Display board CN14, RS485 (external) - Keyboard print EADI - Programming box CN3, Milk Pump CN11, Power Supply 24V - Milk pump control - 24V feed-in (Hall sensors) (switching power supply) 6.68 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 69 Black Black Black Black Black SECTION VI Electronics Service and Technical Manual AG220 Overview plugs power board White White White White White 6.69 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 70: Ag220 Overview Leds Control Board (Cpu) / Power Board

    Black SECTION VI Service and Technical Manual Electronics AG220 Overview LEDs control board (CPU) White 6.70 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 71 Black Black Black Black Black SECTION VI Electronics Service and Technical Manual AG220 Overview LEDs power board White White White White White 6.71 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 72: Ag420 Overview Plugs Control Board (Cpu) / Power Board

    Black SECTION VI Service and Technical Manual Electronics AG420 Overview plugs control board (CPU) White 6.72 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 73 Black Black Black Black Black SECTION VI Electronics Service and Technical Manual AG420 Overview plugs power board White White White White White 6.73 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 74: Ag420 Overview Leds Control Board (Cpu) / Power Board

    Black SECTION VI Service and Technical Manual Electronics AG420 Overview LEDs control board (CPU) White 6.74 REV-5 © 2015 by Thermoplan AG, Subject to change...
  • Page 75 Black Black Black Black Black SECTION VI Electronics Service and Technical Manual AG420 Overview LEDs power board White White White White White 6.75 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 76: Display Messages

    Let an expert check and adjust If the voltage gets too low during a the voltage of the power socket. product dispensing, the product will be finished, then the operation stops. 6.76 REV-5 © 2015 by Thermoplan AG, Subject to change...

  • Page 77: Nespresso Aguila Phone-Fix-List

    Coffee too hot Check, if all outlets are too hot. Call Thermoplan CSP to change temperature setting in the machine‘s menu. Coffee warm/not hot enough The client knows that the temperature of an espresso should not be too high in order not to burn the coffee (ideally between 83 °C and 89 °C).
  • Page 78 1 or more capsules are stucked to the upper part of the extraction chamber. 1) Turn off the machine 2) Try to remove the capsule using a spoon through the capsule insertion opening. If it is impossible to remove the capsule, machine to repair: call Thermoplan CSP.
  • Page 79 Heating up boiler. Slow blinking during heatung up. Wait until heated. Heating up time is depending on available electrical power (230V - 400V). If message does not disappear, call Thermoplan CSP. „Milk level low“ message Preliminary information that milk will soon be finished. Fill up milk container.
  • Page 80 Temperature sensor of milk boiler defect; call Thermoplan CSP „Flowmeter # error“ message Flow sensor # defect. Switch off machine at main switch (underneath machine). Wait 10 sec. If message appears again, call Thermoplan CSP. „Milkpump error“ message Call Thermoplan CSP Milk foam The temperature of the milk inside the fridge must not be above 5 °C.
  • Page 81 After a milk-based product is finished, the noise of a working pump can still be heard. This is normal as the milk fluid line will be rinsed with water after every preparation of a milk-based product. In case of abnormal or extreme noise, call Thermoplan CSP. Scale There is no need to descale the machine.

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