Thermoplan BW4c-CTM Operating Manual
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Thermoplan BW4c-CTM Operating Manual

Bw4c-ctm series
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Operating Manual
CTM-P-F / CTM-P-F-RS
© Thermoplan AG | 29/03/2017

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Summary of Contents for Thermoplan BW4c-CTM

  • Page 1 Operating Manual CTM-P-F / CTM-P-F-RS © Thermoplan AG | 29/03/2017...

  • Page 2: Table Of Contents

    Filling the milk container.................... 18 Top up syrup........................ 19 Changing the syrup name .................... 21 Operation ...........................  22 Dispensing the product .................... 22 Product options ...................... 23 Pre-selecting a product .................... 23 Operation – refrigerator .................... 24 © Thermoplan AG...
  • Page 3 11.2 Possible indications and errors and their rectification ............ 53 Accessories and consumables .................... 55 12.1 Cleaning agents...................... 55 12.2 Milk container ........................  55 12.3 Chocolate container...................... 55 12.4 Cleaning container...................... 55 EU Declaration of Conformity.................... 56 © Thermoplan AG...

  • Page 4: Impressum

    Impressum Impressum Original Operating Manual 130.707_OM_BW4c-CTM-P-F-(RS)_EN-REV-A Manufacturer Thermoplan AG Thermoplan-Platz 1 6353 Weggis, Switzerland Tel. +41 (41) 392 12 00 Fax +41 (41) 392 12 01 thermoplan@thermoplan.ch www.thermoplan.ch 4 / 60 © Thermoplan AG...

  • Page 5: About This Document

    When the user must execute a work step, this is marked with an action. For example: Activate main switch. Reaction This emphasis is used to indicate a reaction to a proceeding action. For example: ð Activate main switch. © Thermoplan AG 5 / 60...
  • Page 6 This emphasis is used to present the navigation in the user menu. For example: Product Settings > Edit View navigation Italics Tap symbol Indicates a symbol/menu that should be tapped. Example: Tap on symbol Confirm . 6 / 60 © Thermoplan AG...

  • Page 7: Introduction

    Cancellation of the guarantee claim Guarantee claim is void if the prescribed maintenance cycles are not complied with, or if there is any resulting damage. Comply with the prescribed maintenance cycles. Only have qualified technicians perform maintenance. © Thermoplan AG 7 / 60...

  • Page 8: Safety

    4.1.3 Prerequisites for use of the coffee machine Service partner The service partner is Thermoplan AG's local representative. If there queries or problems please contact your service partner. The service partner will, depending on the situation dispatch qualified technicians. Qualified technicians Qualified technicians are trained and certified Specialist that sell and maintain the Thermoplan products.

  • Page 9: Safety Warnings

    Safety symbol Hazards 4.2.2 Conventions Hazards for personnel DANGER Danger The safety notice with the signal word "Danger" indicates a dangerous situation which, if it is not avoided, will result in death or serious injury. © Thermoplan AG 9 / 60...

  • Page 10: General Safety Instructions For This Coffee Machine

    When removing the grounds container do not reach into the interior of the housing. Only have the coffee machine installed, relocated, removed, repaired or maintained by qualified technicians. Keep the coffee machine and the connecting cable out of the reach of children. 10 / 60 © Thermoplan AG...
  • Page 11 Avoid direct physical contact with hot liquids. Do not touch the product outlets for and after the beverage is dispensed or when cleaning. Carefully emptied the drip tray, ensure that contact with hot liquids is not possible. © Thermoplan AG 11 / 60...
  • Page 12 The upper edge of the coffee machine must be at least 1.5 m above the floor. Only use original Thermoplan cleaning accessories. Never operate the coffee machine without drip grid. Do not store explosive substances such as aerosol cans with a flammable propellant in the interior of the coffee machine.

  • Page 13: Overview

    Drip tray – coffee machine Syrup module Drip tray – refrigerator Chocolate module Cup grid – Refrigerator Touchscreen with display Refrigerator Product outlet Main switch Coffee cleaning key (red) Milk cleaning key (blue) Pressure gauge © Thermoplan AG 13 / 60...

  • Page 14: Type Plate

    The climate class is specified on the type plate [Type plate } 14]. Climate class 5 corresponds to a room temperature of 10°C to 43°C. Refrigerator must not be operated outside of the specified room temperature. 14 / 60 © Thermoplan AG...

  • Page 15: Connections

    Overview Connections Drain connection – coffee machine Mains cable connection – coffee machine Water connection – coffee machine Mains cable connection – refrigerator © Thermoplan AG 15 / 60...

  • Page 16: Scope Of Delivery

    Scope of delivery Scope of delivery Coffee machine Coffee cleaning tablets (red) Operating manual Water connection and drain water hoses Mains cable Cleaning container Milk cleaning tablets (white) 16 / 60 © Thermoplan AG...

  • Page 17: Commissioning

    Slide outlet (1) to the topmost position. Remove grounds container (1). Activate main switch (1). Switch refrigerator on and off Remove drip tray (1). Activate main switch (2). Follow the instructions on the display. © Thermoplan AG 17 / 60...

  • Page 18: Still Being Container

    Danger of minor to medium severity illness through consumption of spoiled milk. Only use heat-treated (e.g. pasteurised or UHT) milk. Fill milk container with cooled milk (max.5°C). Use milk from opened milk containers within 24 hours. 18 / 60 © Thermoplan AG...

  • Page 19: Top Up Syrup

    Top up syrup Select Product Settings > Global Flavour Settings  (1). For the syrup to be changed select Empty  (2). ð The syrup hose is emptied. Open syrup drawer. Uncouple the hose from the bottle. © Thermoplan AG 19 / 60...
  • Page 20 Plug the intake tube and bottle plug onto the new bottle. Couple the hose back on the bottle. Close syrup drawer. Select Product Settings > Global Flavour Settings  (1). For the changed syrup select Fill  (2). ð Products are ready to be dispensed. 20 / 60 © Thermoplan AG...

  • Page 21: Changing The Syrup Name

    Select Global Flavour Settings  (1). For the appropriate position number, tap on the symbol Edit (2) to change the name of the syrup. Enter the name (1) of the syrup. Confirm the entry (2). © Thermoplan AG 21 / 60...

  • Page 22: Operation

    Select product (1). Select desired product options [Product options 23]. Confirm product selection (1) or cancel (2). ð Selected product will be dispensed. ð Display shows when the product has been produced. 22 / 60 © Thermoplan AG...

  • Page 23: Product Options

    Select beans from grinder 1 or grinder 2 (e.g. if there are two types of coffee beans) Cancel product selection Confirm product dispensing Select single or double product Pre-selecting a product If multiple products should be produced in succession, these can be preselected. © Thermoplan AG 23 / 60...

  • Page 24: Operation - Refrigerator

    The refrigerator is a component of the coffee machine and can only be operated in conjunction with the coffee machine. 8.4.1 Operating element Temperature display Shows the momentary temperature in the refrigerator ON/OFF button Activate/deactivate the refrigerator Increase value COOLING button Decrease value SET button Confirm value 24 / 60 © Thermoplan AG...
  • Page 25 Keep the SET button (3) depressed. ð Numbers on the temperature display (1) are flashing. With ON/OFF button (2) and the COOLING button (4) set the desired temperature. Press the SET button (3). ð Temperature will be saved. © Thermoplan AG 25 / 60...

  • Page 26: Settings In The User Menu

    Overview – user menu Menu tab Events Cleaning status Product statistics Service information Calling up the user menu Tap the user menu  symbol (1). ð The start screen (dashboard) of the user menu is displayed. 26 / 60 © Thermoplan AG...

  • Page 27: Calling Up The User Menu In Self-Service Mode

    Tap and hold the user menu  symbol (1). Enter the barista / manager code in the login window and confirm. ð The user menu is displayed. Variant 2: self-service active Tap and hold time  (1) until the login window appears. © Thermoplan AG 27 / 60...

  • Page 28: User Logout

    ð After logout the user group set as standard user is automatically active. Menu tab and access rights Pos. Activity Comments Self-service Barista Manager Manager Dispensing of product [Dispensing the product Cleaning/rinsing [Execute automatic cleaning 28 / 60 © Thermoplan AG...

  • Page 29: General Settings

    • Product ranking list • Machine counters System [System information • Information • Recording Errors [Error log • Error log General settings General settings can only be made by the user group manager. Manager © Thermoplan AG 29 / 60...
  • Page 30 Select General Settings > Screen Settings  (1). Move the slider to ON  (2). For wait time  (1) specify the time (min) after which the screensaver will be activated. Select preview  (1) to test the screensaver. 30 / 60 © Thermoplan AG...
  • Page 31 Photographic material requirements • Size: 800x480 pixels, 50 px reserved for 800 px information bar. • Format: JPG • < 5 MB Installing screen saver remove the USB cover (1). Insert empty USB stick. © Thermoplan AG 31 / 60...
  • Page 32 The standard user is the user group that is automatically set after restarting the machine or logging out of the user menu. The barista, self-service and the manager can be set as a standard user. The standard user can only be specified by the manager user group. 32 / 60 © Thermoplan AG...
  • Page 33 Select General Settings > User Settings  (1). Change the standard user (2) to self-service. Tap the symbol Logo  (3) to return to the product screen). ð Products will be distributed over the entire screen. © Thermoplan AG 33 / 60...

  • Page 34: Product Settings

    Click the Save  symbol (3) to save the configuration for the product. Click the reset  symbol (4) to discard the configuration. Tap the Logo symbol to return to the product screen or to make other settings. 34 / 60 © Thermoplan AG...
  • Page 35 Click the symbol edit  (1) to adapt the created product screen in the views editor. Click the symbol delete  (2) to delete the product screen. Adapt the name (1) in the views editor. Select dimensions (2). © Thermoplan AG 35 / 60...

  • Page 36: Statistics

    ð The product ranking list can be sorted by day, week, month and year. Tap the Delete statistics  symbol (2) to reset the statistics. ð The statistics can only be deleted by the manager user group. 36 / 60 © Thermoplan AG...

  • Page 37: System Information

    The error logs can only be viewed by the manager user group. Manager Select Errors > Error Log  (1). ð All previous events will be displayed. Tap the Logo  symbol to return to the product screen or to make other settings. © Thermoplan AG 37 / 60...

  • Page 38: Cleaning

    Machine damage through use of the wrong cleaning agents The machine is damaged through the use of the wrong cleaning agents and accessories. Only use the cleaning agents prescribed by Thermoplan. Cloths for cleaning should only be slightly moistened. Dripping cloths or sponges can cause a short circuit.

  • Page 39: Cleaning Prompt

    Tap the symbol cleaning  (1). ð Cleaning starts. Follow the instructions on the display. ð The cleaning process takes several minutes. © Thermoplan AG 39 / 60...

  • Page 40: Cleaning Key

    Milk cleaning key (blue) The milk cleaning key (blue) is used for cleaning of the milk system. It is located inside the machine behind the grounds container. Remove grounds container (1). 40 / 60 © Thermoplan AG...

  • Page 41: Clean Exterior Components

    Insert the cleaning key and turn 90° clockwise. Re-insert the grounds container. Start cleaning via the display. 10.6 Clean exterior components Moisten a non-abrasive cloth with a soap water solution. Carefully clean the outside of the coffee machine. © Thermoplan AG 41 / 60...
  • Page 42 Cleaning Moisten a non-abrasive cloth with a soap water solution. Carefully clean the touchscreen. 42 / 60 © Thermoplan AG...

  • Page 43: Clean The Grounds Container And Drip Tray

    Empty the grounds container (1) and wash out with a soap water solution. Then dry. Empty drip grid (1) and wash out with a soap water solution. Then dry. 10.8 Clean product outlet Slide product outlet upwards. © Thermoplan AG 43 / 60...

  • Page 44: Clean Bean Container

    Then rinse out with clean water. Rub out product outlet with a small brush. Dry and re-insert product outlet block. 10.9 Clean bean container Remove the lid of the bean container (1). 44 / 60 © Thermoplan AG...
  • Page 45 Remove the remaining beans from the grinders with a hand vacuum. Thoroughly flush out bean container with a warm soap solution. Then rinse out with clean water. Thoroughly dry the bean container and re-insert © Thermoplan AG 45 / 60...

  • Page 46: 10.10 Clean The Refrigerator

    Clean milk hoses. Moisten a non-abrasive cloth with a soap water solution. Clean the interior of the refrigerator. Moisten a non-abrasive cloth with a soap water solution. Clean the exterior of the refrigerator. 46 / 60 © Thermoplan AG...

  • Page 47: 10.11 Clean Chocolate System

    Start automatic cleaning. Pull the cover of the chocolate module away to the front, and remove. Pull cover towards the front. ð Chocolate container is released. Carefully lift the chocolate container upward and out. © Thermoplan AG 47 / 60...
  • Page 48 Remove hopper from the front. Remove chocolate chute from the chocolate container. Clean hopper lid (1), chocolate chute (2) and hopper (3) with clean water and dry off. Remount chocolate chute on the chocolate container. 48 / 60 © Thermoplan AG...
  • Page 49 Press cover (2) to the rear. ð Chocolate container is secured. Turn chocolate chute upward (prevents chocolate powder from falling into the hopper during the cleaning process. Remount cover of the chocolate module. ð Cleaning process is running. © Thermoplan AG 49 / 60...

  • Page 50: 10.12 Cleaning The Syrup System

    10.12 Cleaning the syrup system CAUTION Danger of scalding Danger of minor or medium severity scalding injuries through contact with hot liquids. Avoid direct physical contact with hot liquids. Start automatic cleaning. ð Syrup hoses are emptied. 50 / 60 © Thermoplan AG...
  • Page 51 Place cleaning container with hot water (1) into the syrup drawer. Place the reserve syrup tube (2) in the cleaning container. Couple the syrup tube (2) to the intake hoses (3). Close syrup drawer. ð Automatic cleaning starts running. © Thermoplan AG 51 / 60...
  • Page 52 Place syrup bottles in the syrup drawer in the right sequence: Couple the syrup tube to the intake hoses. Close syrup drawer. ð Syrup hoses will be filled. ð Products are ready to be dispensed. 52 / 60 © Thermoplan AG...

  • Page 53: Troubleshooting

    Follow the display instructions e.g. "Machine starts" Warnings Follow the display instructions e.g. "Excessive coffee quantity" Errors Follow the display instructions e.g. "brewing piston error" Serious error Follow the display instructions e.g. "general error" © Thermoplan AG 53 / 60...
  • Page 54 Milk temperature too high Empty milk container immediately Top up fresh, cooled milk; check refrigerator Door correctly closed? Milk is empty Top up with fresh, cooled milk Error chassis fan Follow the display instructions 54 / 60 © Thermoplan AG...

  • Page 55: Accessories And Consumables

    Accessories and consumables Accessories and consumables 12.1 Cleaning agents Thermoplan Coffee Cleaning Tablets Art. no. Description 128.540 Tub Thermo Coffee Tabs (31 tabs) Thermoplan Milk Cleaning Tablets Art. no. Description 120,528 Tub Thermo Milk Tabs (62 tabs, Schulz) 120.259 Tub Thermo Milk Tabs (62 tabs, Urnex) 12.2...

  • Page 56: Eu Declaration Of Conformity

    EU Declaration of Conformity EU Declaration of Conformity 56 / 60 © Thermoplan AG...
  • Page 57 Notes © Thermoplan AG 57 / 60...
  • Page 58 Notes 58 / 60 © Thermoplan AG...
  • Page 59 Notes © Thermoplan AG 59 / 60...
  • Page 60 130.707_OM_BW4c-CTM-P-F-(RS)_EN-REV-A Your service partner Thermoplan AG Thermoplan-Platz 1 6353 Weggis, Switzerland Tel. +41 41 392 12 00 Fax +41 41 392 12 01 thermoplan@thermoplan.ch www.thermoplan.ch...

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