Common Problems; Hotsync - Samsung SPH-I500 Online User's Manual

Common Problems

This guide contains common solutions to problems that may arise when
operating your i500. Please look over the following list of solutions,
before calling the customer support center.

HotSync

I occasionally see an error message when HotSync starts up
Question:
that says that Com port X is not available / or the Com port setting
changes when I plug the i500's USB port into my system.
There are additional USB drivers that were installed when you
Answer:
went through the setup from the i500 distribution CD for the Samsung
USB Composite Device and the Samsung CDMA modem. These drivers
are not actually used during HotSync operations. As with all USB TAPI
Com port drivers, the Com number being used will change if you plug
the cable into a different physical USB port on many systems and laptops.
Additionally, if you have other Palm OS
devices with USB-to-Serial converters like the Samsung SPH-i500 or the
TM
Palm USB Connect device you must maintain the "Local Serial"
checked in order to sync these devices. The i500 is a native mode USB
device, you MUST have "Local USB" checked to avoid problems during
HotSync operations. We recommend that you leave the "Local Serial"
entry UNCHECKED, unless you are actively syncing one of your other
devices. If you see any error messages regarding Com port availability
from HotSync, just hit the "OK" button. As long as the "Local USB"
setting is checked, you will HotSync without problem.
Can I HotSync numerous devices to one user?
Question:
You should not synchronize multiple devices unless they are
Answer:
the exact same hardware device. (This is especially true with PDA/
Cellular handset hybrids.) The best way would be to beam your Address
Book, Memo Pad, Todo lists, etc from the old handset to the i500. Install
the Palm OS applications one at a time. That way, if there is a problem, it
can be narrowed down quickly to the correct device or profile.
I cannot perform a HotSync operation with Palm Desktop
Question:
version 4.0 installed?
Section 4: Safety Guidelines and Warranty Information
®
serial devices, or Palm OS
4B: Manufacturer's Warranty 195