Troubleshooting; Resetting Your Handheld - Samsung SPH-I500 Online User's Manual

Troubleshooting

Before contacting Sprint PCS Customer Service Solutions, try the
following:
Make sure that the battery is properly attached to your phone.
Make sure that the battery is fully charged.
Make sure that there is no visible physical damage to your phone or
battery.
Make sure that the desktop holder is plugged in to a working
receptacle.
Perform a soft or hard reset of the Sprint PCS Phone by using the
stylus to press the reset button located on the bottom of your phone,
next to the power/accessory interface connector.
If unable to HotSync, make sure that Local Serial is selected by right
clicking the HotSync icon located in the menu bar.
If you still cannot perform a HotSync, make sure that the correct
COM port is selected in the HotSync Setup. For more information, see
"Selecting HotSync Setup Options" on page 152.
If you are using Windows 2000 or XP, make sure you have the proper
user rights. You must have Standard User rights to install the i500
software.

Resetting Your Handheld

Under normal circumstances, you will not have to use the reset button.
On rare occasions, however your handheld may no longer respond to
buttons or the screen. In this case, you need to perform a reset to get your
handheld running again.
Performing a Soft Reset
A soft reset tells your handheld to stop what it is doing and start over
again. All records and entries stored in your handheld computer are
retained with a soft reset. After a soft reset, the main phone screen is
displayed.
To perform a Soft Reset:
Unscrew the stylus and use the reset tool to gently press the reset
button located in the bottom right corner of your handheld.
Section 4: Safety Guidelines and Warranty Information
4B: Manufacturer's Warranty 190