Troubleshooting - Plantronics Poly Voyager 5200 UC User Manual

Troubleshooting

Issue
How do I pair my headset to a
mobile device?
How do I pair my headset to a
computer or laptop?
Why should I use the USB
Bluetooth adapter instead of my
computer's Bluetooth?
How do I pair my USB Bluetooth
adapter to another supported
Poly audio device?
Can I connect my headset to a
mobile phone and computer at
the same time?
The headset audio is not working
as expected when connected to
my computer.
• During a call, nobody can
hear me
• During a call, I can't hear
anybody
• Music is not coming through
my headset
• When I play music and a call
comes in, the music is too
loud or doesn't pause
My headset call control is not
working as expected when on a
softphone call.
My audio unexpectedly switches
between my headset and mobile
phone.
Resolution
See Pair to mobile device.
Plug in the USB Bluetooth adapter to your computer or
laptop. The adapter is paired to your headset and connects to
computer audio. See Connect to
Your USB Bluetooth adapter provides the best connection,
softphone functionality and acoustic sound quality through
your headset. See Connect to PC,
streaming media.
Poly Lens-app voor desktop is required to pair your BT700
USB Bluetooth adapter to another device. Your Bluetooth
adapter remembers up to 2 supported Poly audio devices,
but connects to only one at a time. See
adapter for streaming media.
Yes, your headset can connect to mobile and PC. Your
headset remembers up to 8 devices, but connect to up to 2
devices at a time. That includes the USB Bluetooth adapter.
Check the following:
• To configure the headset sound on your computer, see
Configure USB adapter.
• Ensure that only one softphone application is opened at a
time.
• For best performance, ensure your headset firmware is
up-to-date. See Update your Poly
Check the following:
• For best performance, ensure your headset firmware is
up-to-date. See Update your Poly
• Ensure that only one softphone application is opened at a
time.
• If required to enable headset control (answer/end and
mute) functionality, ensure you have Poly Lens-app voor
desktop installed. See Load
• Select your softphone application in Poly Lens-app voor
desktop.
• If you do not wear glasses, reset your headset sensors.
See Reset sensors.
• If you wear glasses, try disabling the sensors. Your
headset wearing sensors may not function correctly
when wearing glasses with certain frame characteristics.
See Disable sensors.
PC.
Configure USB adapter for
Configure USB
device.
device.
software.
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