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NOTE *Functionality varies by application. May not function with web-based apps.
Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.
Your Bluetooth USB adapter comes pre-paired to your headset.
Your USB Bluetooth adapter comes ready to take calls, but listening to music takes some additional configuration.
Windows
Mac
Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing.
NOTE To enable caller name announcement, allow access to your contacts if your phone prompts you.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth USB adapter.
Slide and hold the power button towards the Bluetooth icon until the LEDs flash red and blue.
USB LEDs | What they mean |
Red and blue flashes | Pairing |
Solid Blue | Pairing successful; Connected |
Blue flashes | On a call |
Solid red | Mute active |
Purple flashes | Streaming music/media from computer |
NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality.
Manage your headset settings with your computer or mobile device with Plantronics Hub for Windows and Mac or Plantronics Hub for iOS and Android, respectively.
Plantronics Hub | iOS and Android | Windows and Mac |
Call control for softphones | available for some softphones | X |
Change headset language | X | X |
Update firmware | X | X |
Turn features on/off | X | X |
View user guide | X | X |
Battery meter | X | X |
Find MyHeadset | X |
Slide the switch to power on or off.
Headset microphones are on the front of your earcups.
For best call audio, ensure that left and right earcups are on the correct ear
Rotate the volume wheel forward (+) or backward (–) to control the volume.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Answer a call
Choose:
For best call audio, ensure that left and right earcups are on the correct ear.
Answer a second call
First, tap the Call button to end current call, then tap the Call button
again to answer new call.
End a call
Tap the Call button to end current call.
Hold a call
Double-tap the Call button to put a call on hold. Tap the Call
button again to answer an incoming call.
NOTE: Up to 2 calls can be put on hold.
Switch between calls (flash)
Double-tap the Call button to switch between calls.
NOTE: Flash functionality works only between calls of the same type. Flash does not work between mobile and softphone calls.
Call back last call
Double-tap the Call button .
Answer calls from a second device
It's easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second paired device.
To answer a second call from the other device, first tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail.
While on an active call, choose:
Tap the Play/pause button.
NOTE Because your headset is equipped with sensors, if you are playing music and you take off your headset, your music pauses. If you put on your headset, your music resumes (functionality varies by application and doesn't function with web-based apps).
Tap the Forward button or Back button
to control the track selection.
Siri, Google Now™, Cortana Press and hold the Play/pause button for 2 seconds until you hear the tone. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
It takes up to 3 hours to fully charge your headphones. The LEDs turn off once charging is complete.
TIP To check the headphones battery status, tap the Call
button while wearing your headphones. Headphones must be in idle state.
Your headphones have up to 24 hours of listening time.
You can wirelessly change your headset language using Plantronics Hub software.
Download: plantronics.com/software.
Choose:
*USB adapter not included in all models.
Voice alerts list
Following is a list of common voice alerts. You can use Plantronics Hub to customize some of these alerts. Download Plantronics Hub at plantronics.com/software
Smart sensors respond when you put on or take off your headphones. Customize in Plantronics Hub. Below describes default settings.
With active sensors | putting on the headphones will: | taking off the headphones will: | |
Mobile/softphone call | answer the incoming call | mute the active call | |
Music/media | resume music/media (if playing previous to taking off)* | pause music/media (if playing)* |
NOTE *Functionality varies by application. May not function with web-based apps.
Reset Sensors
You may need to reset the sensors if they are not working as expected.
To reset the headset sensors, connect it directly to your computer's USB port, and place it, with the ear cups up, on a flat, non-metallic surface for more than 10 seconds.
Active Noise Cancelling (ANC) reduces external noise and enhances your music and sound quality.
Slide the ANC switch to choose:
When not on a call, tap the red button to hear your surroundings (your music/audio will pause).
You can manage your headset settings by using Plantronics Hub for Windows/Mac on your computer or Plantronics Hub for iOS/Android on your mobile device. Visit plantronics.com/software.
Settings that can be changed include:
When wearing your headset, you will hear the name of a contact calling so you can decide whether to answer or ignore the call without having to check the phone screen.
An incoming caller name is announced:
An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the language is not supported.
Keep your firmware up-to-date to improve performance and add new features to your headset.
Update your firmware using your computer or mobile device with Plantronics Hub for Windows/Mac or Plantronics Hub for iOS/Android, respectively.
Download Plantronics Hub at plantronics.com/software.
Choose:
While updating firmware:
NOTE: Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not Disturb feature in your smartphone's settings while you update.
If you have several failed attempts at an over-the-air firmware update, or if your headset becomes unresponsive, take the following steps:
Find your Product ID (PID). Choose:
During a call, my voice sounds muffled or far away to other callers. | You may be wearing your headset backwards. Headset microphones are on the front of your earcups. For best call audio, ensure that left and right earcups are on the correct ear. |
When I use my headset with a softphone, the headset call control and mute buttons don't work. | Check the following:
|
The headset sound is not working as expected when connected to computer.
| To configure the headset sound on your computer, see Configure for media. |
I can't unmute my headset when I'm on a softphone call. | Install Plantronics Hub for Windows/Mac. |
The headset sensors are not working as expected.
| If your headset sensors are not working as expected, you may need to reset the sensors. See Reset sensors. |
During a call, I get interference and drops in sound. | Your headset is configured for optimal performance during conference calls. Stereo telephony is on by default. To increase Bluetooth density, change the setting by going to Plantronics Hub > Settings > Wireless > Extended Range Mode. |
The headset talk time is not accurate. | Charge the headset fully to reset the accuracy of the talk time prompts. |
I hear an echo when not on a call. | Check and see if OpenMic is on by pressing the red mute button when you are not on a call. Our exclusive OpenMic feature lets you control the level of ambient noise you hear. |
On my Mac, I can't change headset settings with Plantronics Hub | Skype for Business and Lync users only:
|
On my Mac, I can't update headset firmware with Plantronics Hub | Skype for Business and Lync users only:
|
On my Mac, if I'm listening to streaming audio and take off the headset, iTunes starts playing when I put the headset back on. | This is a known issue. Turn off play/pause setting in the sensors tab of Plantronics Hub for Windows/Mac. |
NEED MORE HELP?
plantronics.com/support
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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