Plantronics Poly Voyager 5200 UC User Manual page 19

Issue
My audio is crackling.
• Callers can't hear me.
• I can't hear callers or music.
My headset will not report 7
hours of talk time after it is fully
charged.
How do I lower the volume of
voice prompts?
I want to customize my headset
features.
How do I interact with Microsoft
Teams or Skype for Business?
Resolution
• Your headset may be too far away from your connected
device and out of Bluetooth range. Move closer to your
connected device.
• Bluetooth density issues: If you are in a location with
many Bluetooth devices operating at the same time (such
as on a train or in a gym), they may be interfering with
your Bluetooth connection and causing instability. Try
using your headset in a less crowded location to see if the
issue presists.
• Ensure that your headset microphone is pointed toward
the corner of your mouth. See Fit.
• Ensure headset is paired and connected to your phone.
See Pair to mobile device.
• On iOS, check your audio output on your smartphone to
make sure that the audio is directed to the headset and
not another audio output.
• If your headset is connected to computer with USB
Bluetooth adapter, configure for streaming audio. See
Configure USB adapter for streaming
• Your headset sensor may not be detecting your ear
shape correctly. Reposition headset on your ear.
• Disable your sensors as they may be incompatible with
your specific ear shape or glasses frames. See
sensorsYou may need to reset your sensors. See
sensors.
• Disable HD Voice (Wideband Audio) via Poly Lens-app as
this setting may be incompatible with your phone.
• Ensure headset is paired and connected to your phone.
See Pair to mobile device.
• Disable HD Voice (Wideband Audio) which uses more
power.
• Completely discharge your headset's battery then give it
a full charge.
• Some phones have less efficient Bluetooth connections
and thus will not allow for an optimal talk time of 7 hours.
The talk time remaining estimate is partly calculated by
your historical use so inconstancies in an estimate may
occur based on your particular use patterns.
See Adjust voice prompt volume.
Customize your device settings with Poly Lens-app.
Download: poly.com/software
• For Microsoft Teams, tap the Call button to interact.
• For Skype for Business, press and hold the Call button
for 2 seconds to interact.
• Set your target phone by going to Poly Lens-app voor
desktop > Softphones > Software Settings > Target
Softphone
media.
Disable
Reset
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