Plantronics Savi 8200 Series, Savi W8220/A Manual

DECT Information

DECT Enhanced Security
DECT 6.0 products should never be used outside the region in which they were originally purchased and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which vary by country. DECT 6.0 devices are generally authorized for use in The Americas. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may disrupt telecommunications networks and devices, and can subject you to fines and penalties by regulatory agencies.
Plantronics is a member of the DECT Forum and has fully adopted their recommendations for enhancements to security within all DECT products.
Plantronics DECT-based products now fully incorporate the latest recommendations on Enhanced Security from the DECT Forum and ETSI. These improvements cover registration, authentication, authorization and encryption procedures. Plantronics DECT products are now secure against all the known vulnerabilities that were highlighted by the public announcements of the Chaos Council in 2009.
Plantronics Savi 8200 Series DECT products have been tested against and passed the DECT Forum security certification requirements and consequently have been granted 'DECT Forum security' logo certification.
Plantronics products using the new enhanced version of DECT that includes these security improvements are marked on the base with the DECT Forum security logo.

Overview

Base and Headset Basics
Base

1. Power jack
2. Handset lifter jack
3. Telephone interface cable jack
4. USB port
5. Desk phone speaking volume
6. Desk phone configuration switch
7. Desk phone listening volume

8. Computer button
9. Mobile phone button
10. Desk phone button
11. Incoming call ringer
12. Bluetooth pairing button/LED
13. Subscription button/LED
14. Charging LED

Headset

1. Volume wheel
2. Call button
3. Mute

4. Headset LED
5. Power button
6. ANC (Active Noise Canceling)

Be safe
Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.

Accessories

1. Electronic hookswitch cable (EHS cable)
   Electronically and automatically answers/ends a desk phone call. Enables remote call control with your headset.
2. HL10 lifter
   Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.

Hook up your system

Using the diagram, connect your headset system.

Desk phone setup details
Choose a desk phone setup A, B or C and connect cables.

1. Desk phone (standard)
   
   • Connect one end of the telephone interface cable to the back of the base
   • Disconnect the handset coil cord from the base of the desk phone and re-connect it to thetelephone interface cable junction box.
   • Finally connect the remaining end of the telephone interface cable into the open handset porton the desk phone.
     NOTE If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.
2. Desk phone + EHS cable (sold separately)
   See the user guide at plantronics.com/accessories for details.
   

3. Desk phone + HL10 lifter (sold separately)
   See the user guide at plantronics.com/accessories for details.
   

Position Your Base
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.

Fit and charge

Customize Your Headset
Optimize the comfort and fit of your headset.
Adjust the Headband

1. To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the earcups so that the foam cushions sit comfortably over the center of your ears.
   
2. Position the stabilizer T-bar above your ear, if applicable.
   

Adjust the Boom
For optimum audio, bend the boom so it is approximately two finger widths from the corner of your mouth.

NOTE
For true stereo listening when wearing the boom on the left, adjust the setting in Plantronics Hub (plantronics.com/software) by going to Settings > Ringtones and Volumes > Wearing preference for volume control.

Charge Your Headset
Place the headset in the charge cradle. The headset charging LED flashes green when charging the headset and turns solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.

Pair your headset

1. To pair your base and mobile phone, first power on your headset. Press and hold the Bluetooth pairing button on the base for 4 seconds until the Bluetooth LED flashes red and blue. NOTE Your base and headset are automatically paired/subscribed.
   
2. Go to Bluetooth settings on your mobile phone and select PLT Savi. Once successfully paired, the Bluetooth LED on the base turns solid blue.

Auto Connect Feature
Once you have paired and connected your mobile phone to the base, the base automatically connects to it when you are in range of your base.
To manually disconnect/connect your mobile phone from the base, press the base Bluetooth button.
You may customize this feature in Plantronics Hub Settings > Wireless > Auto Connect to Mobile Phone.

Load software

Plantronics Hub for Windows/Mac is an invaluable resource to change settings, update firmware, change your headset language and more.

1. Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
2. Manage your headset settings on your computer with Plantronics Hub:
   • Call control for softphones
     NOTE Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and mute) functionality.
   • Change headset language
   • Update firmware
   • Turn features on/off
   • View user guide

The basics

Headset Controls

1. Volume wheel
   Rotate volume wheel to adjust volume
2. Call button
   Press to place, answer, end a call
3. Mute button
   During a call, press to mute and unmute
4. Headset LED
   Flashes when in use
5. Power button
   Toggle on and off
6. ANC (Active Noise Canceling)
   Toggle on and off

Power on your headset
To turn on the headset, slide the Power button on the bottom of the earcup to reveal green.

Reject a Mobile Call
To reject an incoming call, hold the base mobile button down for 3 seconds.

Make a call

1. Tap an Audio button on the base.
2. Deskphone only: Manually remove the handset if you don't have an HL10 lifter or EHS cable. You should hear a dial tone. TIP If you do not hear a dial tone, open the base side panel and adjust the middle switch (A--G). "A" works for the majority of desk phones.
3. Dial from your softphone/mobile phone/desk phone.

Answer/end a call
To answer or end a call, tap the Audio button on the base or tap the headset Call button.
TIP
Headset call control for the computer requires Plantronics software and softphone compatibility. See "Download software."

Answer a second call

1. While on a call, press the headset Call button for 2 seconds to answer the second call. This will place the first call on hold.
2. To switch between the calls, press the headset Call button for 2 seconds.

Reject a Mobile Call
To reject an incoming call, hold the base mobile button down for 3 seconds.

Change your default phone line
With the system idle, change your default phone line/audio channel by pressing and holding for 4 seconds the desired base Audio button until it flashes green 4 times. Customizable in Plantronics Hub also.

Get a dial tone
To open an audio channel or get a dial tone, press the headset Call button for 1 second while the system is idle; the default base Audio button turns green.

Adjust volume

• Headset volume
  Fine-tune your headset volume by adjusting the volume wheel.
• Desk phone volume
  When you are on a desk phone call and your voice is too quiet/loud, adjust the microphone volume on the side of the base, located behind the access panel. If your caller's voice is too loud/quiet on a desk phone call, adjust the base volume dial.
• Base ringtone volume
  Adjust the base ringtone volume on the left side of the base. This ringtone alerts you if you are not wearing your headset and a call comes in.

Mute
To mute your headset during on a call, press the headset Mute button. When mute is active, the base button is red. To unmute, press the headset Call button or the active base Audio button.

Transfer mobile audio
When you answer a call, the audio stays with that device (if you answer with the headset, the audio stays on the headset; answer with your mobile phone, the audio stays on your mobile).

1. To transfer a mobile call from your headset to your mobile phone, press the base mobile phone button for 3 seconds. The green LED turns off.
2. To transfer a mobile call from your mobile phone to your headset, press the base mobile phone once. The green LED turns on.

1. While on a call, place the guest headset into the primary user's charge cradle. The base subscription LED flashes yellow and green.
2. The primary user will hear a request "Conference requested." To accept the request, press the primary user's headset Call button. The base subscription LED turns solid yellow to indicate conference call mode. View conference call status by going to Plantronics Hub About > Connections > Conferenced headsets.

Join different Savi headsets

1. While on a call, press the base subscription button. The base subscription LED flashes yellow and green.
2. Next press the guest headset volume up button until the headset LED turns on.
3. The primary user will hear a request "Conference requested." To accept the request, press the primary user's headset Call button. The base subscription LED turns solid yellow to indicate conference call mode. View conference call status by going to Plantronics Hub About > Connections > Conferenced headsets.

Exit a conference call

1. Guest headsets can remain as guests through multiple calls. To remove a guest headset, either press the guest headset's Call button or dock the primary user's headset in the charge cradle.

Change voice prompt

1. To change the voice prompt language on your headset, directly connect your headset to your language computer via a USB/USB-C cable (do not dock it in the base cradle).
2. Open Plantronics Hub and go to Settings > Language You can choose from: Cantonese, Danish, English (UK, US), French, German, Indonesian, Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish, Swedish and Thai.

More Features

Base Subscription Button
The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset (base subscription button is red), the units can be subscribed to each other by the following methods.
The subscription button is below the Bluetooth button on the front of the base.

Base Subscription Button LED

Set the Range
Changing the range can help with desk phone/PC audio quality, improve user density or restrict range of users.
You can change the range using the subscription button on the base. With the system idle, press the subscription and desk phone buttons for 3 seconds. With each 3 second press the desk phone button will cycle through ranges: green for high range, yellow for medium and red for low.

You can also adjust the range setting in Plantronics Hub Settings > Wireless. > Range.

Automatic secure subscription
With your system idle, docking a new headset automatically subscribes it to the base, making it the primary headset. The base subscription LED blinks green/red during subscription mode and remains green when the new subscription is established.

Manual secure subscription
With your system idle and your headset docked, double press the subscription button on the base. The subscription light will flash red and green. When the subscription light on the base becomes solid green, the headset and base are subscribed to one another.

Manual over-the-air subscription

1. With your system idle and your headset undocked, double press the subscription button on the base. The subscription light will flash green and red.
2. Press the headset Call button up for 4 seconds; you hear "pairing." Upon release, the headset LED flashes red/green. When the subscription light on the base remains solid green, the headset and base are subscribed to one another; you hear "pairing successful. Base connected."
   NOTE If the base subscription LED goes solid red, after flashing red/green, the subscription attempt has failed and should be repeated.

End Subscription
If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds and then go to its previous state.

Disabling Over-the-Air Subscription
The Savi system ships with the over-the-air headset subscription enabled. In a multi-shift environment, you may want to disable this mode of subscription.
To disable over-the air subscription, while your system is idle, hold the subscription button and the base computer button down simultaneously until the base computer button LED flashes (green for enabled, red for disabled).
You can also adjust the over-the-air subscription setting in Plantronics Hub Settings > Wireless. .

Subscription and Security Levels
Your Savi 700 Series headset system (v28 or later) supports DECT Forum recommendations for "Enhanced Security". Products with Enhanced Security are marked with the DECT Forum security logo on the base.
Both your headset and headset base are compatible with older (prior to v28) headset bases and headsets supporting older versions of DECT. Below is helpful information if you plan to use Enhanced Security and older DECT components together.
If your Enhanced Security headset or headset base is subscribed with an older headset or headset base, the resulting security level for the mixed headset and base combination will be set to the level of the older headset for all calls. This is because older system components are not able to support Enhanced Security.
All subscription details above apply when subscribing an Enhanced Security headset to an older base, or visa versa, however there are unique system alerts indicating that the system is changing the security level from Enhanced Security to the older version of security.

If an older headset is subscribed to an Enhanced Security Base:

• The subscription LED (lower left) will flash GREEN 3 times followed by YELLOW 2 times. This flashpattern repeats 2 times.

If an Enhanced Security headset is subscribed to an older base:

• The Enhanced Security headset will play a security notification tone.
• The mono-colored LED on the headset will flash 3 times, then 2 times. This flash pattern isrepeated 2 times.

Troubleshooting

Desk Phone

Mobile

Softphone

Plantronics Hub configurable settings

System Requirements

Computer

• Supported Operating Systems: Windows^® 7, Windows^® 8, 8.1 and Windows 10; Mac OS X El Capitan, Mac OS X Sierra, Mac OS X High Serra, Mac OS X 10.11 and Mac OS X 10.13, Mac OS X Mojave
• Processor: 400 MHz Pentium^® processor or equivalent (Minimum); 1 GHz Pentium processor or equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)

Display

• At least 800 x 600, 256 colors
• 1024 x 768 high color, 32-bit (Recommended)

Browser

• Internet Explorer^® V10 or better must be on the user's system (Required) Google Chrome^™

Support

NEED MORE HELP?
plantronics.com/support
habitatsoundscaping@plantronics.com
Plantronics, Inc. Plantronics B.V. 345
Encinal Street Scorpius 171
Santa Cruz, CA 95060
2132 LR Hoofddorp United States
Netherlands