2 Orbea Guarantee; Legal Guarantee; Orbea Lifetime Guarantee; Register Your Bicycle - Orbea BLUE PAPER OIZ CARBON OMX Technical Manual

6 | ORBEA

0 2 ORBEA GUARANTEE

Our continuous daily effort to provide our bicycles at the
highest quality allows us to offer the following guarantee
coverage and conditions:

LEGAL GUARANTEE

Orbea offers the original owner of the Orbea bicycle, rigid
fork or OC component a legal guarantee of 3 years from the
date of purchase of the items, or the period stipulated as
the legal guarantee period in the country of purchase.
This guarantee covers all Orbea products against manu-
facturing defects and/or failure to meet the standard and
guarantees the repair or replacement of the defective
product at no cost to the affected customer. Likewise, this
guarantee also covers paint, varnish and corrosion defects
guarantee.
This guarantee does not, under any circumstances, cover
damage as a result of inappropriate use, falls or accidents
or the lack of maintenance, as well as the normal wear
and tear of consumable parts, such as, by way of example,
but without limitation: seals, bearings, handlebar tape,
spokes, tyres, saddles, etc.
For a full description of the coverage conditions and the
legal warranty, please visit:
www.orbea.com/us-en/warranty

ORBEA LIFETIME GUARANTEE

In addition to the legal guarantee, Orbea offers the original
buyer of the bicycle the Orbea lifetime commercial guar-
to our bicycles against manufacturing defects and material
conformity issues with no time limitation, as long as they
have registered their product on the Orbea website within
30 days of its purchase.
TECHNICAL MANUAL
This guarantee extends the original period of coverage
against paint, varnish or corrosion defects on the frames
and rigid forks by one additional year after the end of the
legal guarantee period.
Orbea's lifetime commercial guarantee only covers frames
and rigid forks, but not OC components.
For a full description of the guarantee conditions for the
lifetime guarantee, please visit:
https://www.orbea.com/us-en/garantia#garantia-deporvi-
da-orbea
R E GI ST E R YO U R BI CYC L E
-
tension, you must register your bicycle within 30 days of
its purchase at:
www.orbea.com/gb-en/acceso-registro?from=register-plate/
01. REGISTER YOUR ACCOUNT
BLUE PAPER OIZ CARBON OMX-OMR · 2 023
02. REGISTER YOUR BARCODE
03. WHERE TO FIND YOUR BARCODE
-
ORBEA | 7

GUARANTEE CLAIMS PROCESS

All guarantee claims must be processed through an au-
thorised Orbea dealer, who will perform the initial diagno-
sis and send Orbea all the necessary documentation for a
complete diagnosis of the claim in question. The dealer
will inform the owner about the status of the process and
the decision made on the guarantee claim by Orbea.
We recommend that you always go to the dealer from
whom you bought your bicycle to process a guarantee
claim, or the dealer you chose during the process of buy-
ing a bicycle that was delivered directly to your home. If
you cannot go to the original dealer, you can check the list
of authorised dealers on our website or contact Orbea di-
rectly so we can let you know the dealer you should go to.
www.orbea.com/gb-en/distribuidores/?country
www.orbea.com/us-en/contacto
EN